Club World..... "Tom"

[weesie]

Dear Tom,

Once again, I have sent you a private message. Please respond!

 

[nygirl30]

I agree..... Where the heck is he, cant get anywhere with support?

 

[Nate]

Whats new

Nate

 

[milemaster]

Club World Casino Group support is awful

Non-responsive cashiers, pending withdrawls for days on end even for players who have deposited and withdrawn for years, and not processing anything on the weekends. It's all in the name of keeping withdrawls in pending status for as long as possible without entering "rogue" territory. At least they do pay, but they make you wait far longer than you should for it. Processing delays are one thing, but pending/reversal is another. It's so nice and convenient for that to remain an option while other "extenuating circumstances" prevent your timely withdrawl. I'm sure they would be cool if we played and decided to wait 7-10 days to send our deposit money.

You should do a search on this forum for all the times CWC reps have said they will improve and thanking us for letting them know the issues, it goes on for years. Yet nothing has improved, if anything it's only gotten worse in recent months. It's always email's fault, or a holiday, or they are really busy due to how popular they are, etc... Seriously.

It hasn't been fun to play at their casinos for quite some time, but if you're in the US there aren't too many other options. Once online gambing is legalized/regulated in the US market, this nonsense will finally come to an end and all this manipulation will become a thing of the past. I don't think anyone likes being treated this way, I know I don't.

Slotocash I find is a breath of fresh air though.

 

[weesie]

Well, he did get back to me this time. My withdrawal has been removed from "pending", so hopefully it is getting processed finally.

I just don't think we should have to plead and beg to get withdrawals approved and sent.

E-mails not replied to, chat says THEY will send an e-mail to cashier.......... same-o, same-o........... heck, we do that and get no response, why would we expect cashier to reply to them, they damn sure don't reply to us.

I've told support and Tom both, ""You know, if your casinos would just keep us in the loop, let us know whats going on . You wouldn't have half the complaints that you are getting.""


It just feels like to me, that we, as patrons don't really matter to them unless we are depositing........... if we are withdrawing......... it's a "we'll get to it when we can" sort of thing.

I know we have few other options, but, I can't help thinking they know that too....... all too well. I.E. "They are in the US, they expect slow payouts". Not saying this IS the case, just that it could be and how would we know if it was? We wouldn't.

Just my take........... for what it's worth! 2c

 

[skiny]

Next time email this.

I have a deposit pending. It will take up to 7 to 10 days to get to you. I'll keep you informed.

Then...

Due to the popularity of my deposits at other casinos there will be a slight delay. It has only been 12 days. Please be patient.

Then...

I am in the process of making my deposit but I will need verification that you are actually Club World. You will need send additional identification before the process can be completed.

Then...

I'm sorry, the deposit has been denied. Best of luck in the future and thank you for playing at Weezie's!!!

 

[weesie]

I like that skiny! If it would only work!

 

[milemaster]

HA! HA!

 

[samoas]

This is exactly why CW or sister properties will not get a penny from me. Had this same experience 3Xs within a 7 month period, each time was progressively longer. Questions and concerns are rarely addressed. I loved playing at CW but detest poor customer service.

All the time I have been with JC or Slotastic, there was only one single time that there was a delay of any kind. Support was always available and get this new concept, PROACTIVE.


Sorry you folks are experiencing this stress and hope you all get paid quickly.

 

[Nate]

@ milemaster - Brilliant - and the sad thing about it is that it is a reality!

Nate

 

[weesie]

Payment received 2 days after approval! Thank you Tom, if you had anything to do with it!

Now, if they can just get the "pending to approval" status to be LESS than a week, things would be looking up!

 

[nygirl30]

They are fast when there on top of there game thats for sure. Glad you got your money!!

 

[harrys99]

Payment received 2 days after approval! Thank you Tom, if you had anything to do with it!

Now, if they can just get the "pending to approval" status to be LESS than a week, things would be looking up!

Happy for you Weesie that's for sure

 

[nygirl30]

I did recieve payment this morning.....

 

[BAMBIWIN]

Tom??

I had issues with Club World double charging my deposits and I withdrew the $25 it double charged me (like the cashier told me to do) and that was a month ago. It is gone from my casino acct and still not on my credit card like 'Tom' promised. A MONTH AGO! He will not return my emails so who helps us on here? Everyone told me to write Tom on here and I did and I received one email stating he would return my $25 on my credit card, a month ago! Still have seen or heard anything...

scam scam scam

 

[Nifty29]

I had issues with Club World double charging my deposits and I withdrew the $25 it double charged me (like the cashier told me to do) and that was a month ago. It is gone from my casino acct and still not on my credit card like 'Tom' promised. A MONTH AGO! He will not return my emails so who helps us on here? Everyone told me to write Tom on here and I did and I received one email stating he would return my $25 on my credit card, a month ago! Still have seen or heard anything...

scam scam scam

If I were Tom, I would tell you to get lost.

Some things never change. Even after all these years, you still haven't learned the correct way to go about making a complaint here. Accusing them of "scam scam scam" looks like the rantings of a five year old, and is completely disrespectful of rep well known for helping members.

 

[Vilma1]

you tell them Nifty!

 

[lowdwnsteve]

I made my 2nd withdrawl from Club World last week.
The first withdrawl took forever. (Document verifying crap etc etc etc..)
But this 2nd one was way speedy!
Must have been some kind of error on there end cause it was in my instadebit acct within 12 hours!

now if only Instadebit wouldn't hold onto it for 5 days...

Instadebit deposits hit my bank that same day (If deposited in the morning)..
But when I request a withdraw, it sits in "mid air" for 5 days.. It's total BS- those a$$ clowns making interest of my hard earned win..

Rant off.

 

[jpete116]

HAVING THE SAME ISSUE WITH LUCKY RED

HAVING THE SAME ISSUE WITH LUCKY RED... SENT THE REP A PRIVATE MESSAGE AND HAVE GOT "0" RESPONSE. I HAVE BEEN TOLD 3 DAYS IN A ROW IT WOULD BE PROCESSED TOMORROW WITHOUT A DOUBT... NOW ITS FRIDAY AND GUESS WHAT... "WELL SIR WE CANT DO ANYTHING UNTIL MONDAY"... THIS IS ABSOLUTELY AWFUL CUSTOMER SERVICE. IT WAS BAD THE LAST TWO TIMES I CASHED OUT BUT FAR WORSE THIS TIME. I THINK YOU ALL SAID THE REPS NAME WAS TOM....
WHERE ARE YOU TOM... GET THIS HANDLED PLEASE!!! YOU ADVERTISE 24-48 HOURS FOR PROCESSING AND ITS GOING TO BE 8 DAYS """IF""" THEY ACTUALLY DO IT MONDAY AS THEY SAY.
JPETE116

 

[harrys99]

HAVING THE SAME ISSUE WITH LUCKY RED... SENT THE REP A PRIVATE MESSAGE AND HAVE GOT "0" RESPONSE. I HAVE BEEN TOLD 3 DAYS IN A ROW IT WOULD BE PROCESSED TOMORROW WITHOUT A DOUBT... NOW ITS FRIDAY AND GUESS WHAT... "WELL SIR WE CANT DO ANYTHING UNTIL MONDAY"... THIS IS ABSOLUTELY AWFUL CUSTOMER SERVICE. IT WAS BAD THE LAST TWO TIMES I CASHED OUT BUT FAR WORSE THIS TIME. I THINK YOU ALL SAID THE REPS NAME WAS TOM....
WHERE ARE YOU TOM... GET THIS HANDLED PLEASE!!! YOU ADVERTISE 24-48 HOURS FOR PROCESSING AND ITS GOING TO BE 8 DAYS """IF""" THEY ACTUALLY DO IT MONDAY AS THEY SAY.
JPETE116

Hi Jpete-

May I ask who told you 3 days in a row that it would be processed? Live chat, cashier? Also, what method do you use to w/d?

There has been a lot of discussion lately about the length of time it is taking to get from "pending" to "approved" that's for sure.

 

[anniemac]

jpete116,

Since you are a newbie here, let me suggest this before someone YELLS at you. Don't post in all caps because that signifies shouting and won't get much help here.

Now here's my suggestion as an older member here, if you have given Tom sufficient time for a response, 5 days to me is sufficient, and have received no response, then contact MaxD here for his help.

 

[jpete116]

reply to last two messages

Sorry if caps is yelling... didnt know that. However the way I feel at the moment it may have been appropriate. I have been told by several people in "chat" and also when I called in that the deposit would be handled. Then when the deposit doesnt get "processed" and I call back or text back I get "well the cashiers and managers have gone for the day and there is nothing that I can do to help you, sorry". It feels like Im getting a serious case of the "run arounds" and that is VERY irritating. And as far as the Tom thing I'm not sure if a week is within reason, just my opinion. It really depends if he is employed by the casino group or just helping. I am a manager at my profession dealing with customers daily. If I have a problem customer its handled immediately. My customers pay my bills, as we do the casinos. They are my priority.
jpete116

 

[jpete116]

one other comment

One other comment. I'm not sure I'm saying it properly when I say processing. When I say nothing has been done I mean the withdrawal is still sitting in the cashier section saying "pending". This has been since Monday and has no hope of being changed until after the weekend... or one full week since it was requested.
Jpete116

 

[lettingyouknow]

What are you guys talking about???????

I played at LuckyRed last night lost, requested a freechip, nice they gave it to me, won on that!!!!! Requested a withdrawal at 8pm by 1:30am received an email saying processed.

So yes processed means I had money in hand within 5 hrs. Club World is the ONLY group of casinos that if you are a loyal player you will get a freechip after a deposit (if you did not take a bonus) Club World is being compared to Slotocash now HA.

Yes, I deposit at Sloto also and my bonus $7 yes a big one. Club World has never given me a freechip lower than $20. After playing at Sloto for one week I wanted to close my account, their cs does not know what they are doing, they make you wait long periods on chat to get you an answer, and when you do it is incorrect.

There is no comparing these 2 casinos. The customer service at all the Club World group of casinos can think on their feet and they do not need to put you on hold to get help to answer your question. They have ALWAYS been professional and want to make every customer feel they are ready to assist them and make them feel welcome.

Oh and by the way played today at Club World on a freechip and have requested ANOTHER w/d and yes received an email within 2 minutes that it was being processed.

Just remember you are not the only person playing at the casino, and you are not the only player they have had to deal with today. Be kind and patient and I bet you will get a more positive response.

 

[anniemac]

Good for you, lettingyouknow. However, there seems to be a great discrepancy between players as to who gets paid and when.

I have always been paid within a timely fashion, couple of days. I always get replies from Tom. But some players don't get this kind of service.

There is a problem. It's been ongoing for a while.



jpete, I'm not a patient person and I don't wait well either. Tom is the manager. I worked for many years in businesses that depended on return customers so I think that's why I think every business should make happy customers a priority. And that, my friends, is why I won't play at casinos that don't pay me quickly. I have a tendency to become their worst nightmare if they don't.