Keno
Dormant account
- Joined
- Sep 4, 2012
- Location
- Eastern Coast of the USA
I don't know of any other terms to use when describing how to handle fraudulent charges. I've used all the synonyms I know: "chargeback", "reversal", and "getting the bank involved." Casinos should not get hung up on one word, and should not completely dismiss a player, their withdrawals, and all of their action because of it.You have to understand, any time the word "chargeback" is used, casinos become totally paranoid
Of course I understand the initial paranoia. But doesn't legitimate fraud happen to players enough that a casino group as big as CW has experience with false positives? I find it hard to believe that they wouldn't. Casinos MUST allow people to fight legitimate fraud without hassles such as the one I've experienced. CW can clearly see the difference, and that it's obviously the case here. Geez...I even have Rushmore's emails owning up to the charges! Why nobody from CW will accept any evidence from me is mind boggling. The situation was handled poorly by CW the whole way through.
I don't know of any poker affiliate T&Cs that outright allow it, no. But a large amount of them look the other way. I was a poker affiliate for 10 years, and still am at 1 or 2 places, and I am (or was) very knowledgeable about the online poker scene. I've even had conversations with affiliate managers from 2 different rooms, openly discussing my wife as a player on my affiliate account. Here, it was the opposite -- my wife has the affiliate account and I play the games.That's sounds pretty odd to me. I've never heard of any site allowing this. And I'm sure that's covered in most affiliate terms and conditions. Tom said you were playing on your account - not your wife's.
We have been trying to sign up players (like we did over the years with poker), but no one will bite. As silly as it sounds, most of the poker players we know don't gamble. My wife is the same way. She doesn't get much enjoyment from -EV games. Tom is correct. The accounts on CW are all primarily my player accounts. Despite being a mid-to-high limit poker pro, my wife plays casino games very rarely, and plays much smaller than I do. Take a look at the paragraph in response to Tom about how the casino cashiers automatically change the name of the account holder. I gave a pretty long-winded explanation of it above.
Agreed. I've done everything in my power to avoid charging anything back, and look at what's happened to both my accounts and my reputation as a player. I know you haven't seen Rushmore's emails to me, but despite my numerous requests for them to issue the reversals from their end, Kate (from their "Deposits Department") keeps alluding that they won't do it, and that I have to charge the transactions back on my side. To quote from her 2nd email response on the issue:We have a forum policy that if you chargeback, your membership is terminated. I would suggest not to do this.
"Dear XXXXX
It seems as these transactions were through a processor we used to use and I have heard that unfortunately some players were charged in error and therefore have charged back those specific amounts. As you seem to know chargeback are not good for casinos or processors but obviously if it was the processors fault players are in the right to get back their funds."
I can PM you the emails if you want.
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