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32Red

Discussion in 'Online Casinos' started by TheVarangian, Dec 19, 2006.

    Dec 19, 2006
  1. TheVarangian

    TheVarangian Dormant account

    Occupation:
    Van Driver
    Location:
    Cyprus
    hello everybody

    I've been looking over the forums for the last couple of months and it seems 32Red customer support has a massive reputation, far ahead of other online casinos.

    I was wondering what makes their customer support so good?
     
  2. Dec 19, 2006
  3. umberto

    umberto Dormant account

    Go ahead and live chat with them. ;)
     
  4. Dec 19, 2006
  5. Swede

    Swede Hell is only a word PABnonaccred PABaccred

    Occupation:
    Auctioneer
    Location:
    Anaon
    Agreed, one of the very first things live chat said to me was:

    "You've won? Congratulations!"
     
  6. Dec 19, 2006
  7. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    Generally speaking

    In general I think a good CS has at least the following features:

    - Quick response time (there's an all-in-one site with less than 30 minutes guaranteed response time)
    - You get accurate and not contradictive answers
    - Polite and patient representative
    - Proactive, they send you an email about open issues in advance
    - You get the feeling of a personal relationship, not just automated emails

    If these points are true for a CS, it is very likely that players are satisfied.
     
  8. Dec 19, 2006
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    That about sums it all. If only they had a loyalty progam (other than red rouge) like other MG casinos for lower-stakes players.
     
  10. Dec 19, 2006
  11. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Wow - nice :D The industry's improving then ;)
     
  12. Dec 19, 2006
  13. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    What everyone said... Plus the all important; You get treated like a valued customer...

    Try 'em out - you'll never be disappointed.
     
  14. Dec 20, 2006
  15. tim5ny

    tim5ny Quit Gambling

    32Red has set the bar far beyond most casino's reach. Play there with confidence man!
     
  16. Dec 21, 2006
  17. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    I agreed!

    They don't use that:
    Is there anything else I can help with?, Is there anything else I can help with?, Is there anything else I can help with?, Is there anything else I can help with?, Is there anything else I can help with? :rolleyes:
     
  18. Dec 22, 2006
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Just got this e-mail:

    Baring in mind I'm a low-roller who admits I only use the monthly $32 bonus to make a few bucks playing slots - I think the above speaks volumes for the 32Red team!

    Thank you VERY much - and Happy Christmas to all at 32Red! :notworthy
     
  20. Dec 23, 2006
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I have not seen a free chip from 32Red, but I had a 200% bonus on 100 as well as the Club Rouge 150 match.

    It's a good job MG release all these new games, as the 200% match comes along if I don't play for a few weeks. This month it came before I got around to updating all my MG casinos as I had barely updated for the first lot when the mid-December set of 7 came out and I had to start all over again!

    By the time Xmas is done, I will probably be facing yet another update before I get to play properly:mad:

    I face a TRIPLE update on my "away" PC down my Mum's place:mad: :mad:
     
  22. Dec 23, 2006
  23. Amigo

    Amigo Dormant account

    Occupation:
    Student
    Location:
    Sheffield
    How much did you play with 32 Red before you were invited to join Club Rouge?
     
  24. Dec 23, 2006
  25. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    half a year, with deposits of 2,500 a month.
     
  26. Dec 23, 2006
  27. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Lies!

    IAll this talk of excellent customer service got me to revisit 32Red but my account was locked because I had forgotton my password this is how the convo went over a 15min period.

    Melissa: Thanks for contacting us, P32RE00142873. My name is Melissa, how can I help?
    P32:hi, my account is locked, i think i forgot my password a while back and got locked out
    P32:hello?
    P32:are you there?
    P32:HELLOOOOO?
    P32:hmmmm thanks for your help

    Bahhh,humbug!
     
  28. Dec 23, 2006
  29. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    please remove your account number...
     
  30. Dec 23, 2006
  31. darkpixie

    darkpixie Senior Member

    Occupation:
    Student
    Location:
    Vancouver
    KK you must be really special to get a bonus from 32Red I have yet to get over my initial deposit there:( Drives me bananas. I've busted out month after month and now that the monthly match is not really worth it I doubt I will be back.
     
  32. Dec 23, 2006
  33. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    Of course - KK is very special, but besides of this: I think Pat has sent some thousands of those mails (I got the same; as you know: without being so special :rolleyes: )
    Its definetely a great place with a great team!
     
  34. Dec 23, 2006
  35. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    They really care. Ok!
    Pat even send me couple emails, where he apology that some his emails bounced back.
    So yep... he really care,
    Believe me!

    He is not a GOD (yet) lol, but he is very nice person!

    Merry Christmas Everyone!!!
     
    Last edited: Dec 23, 2006
  36. Dec 23, 2006
  37. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Um, thought I deleted that.Thanks for the note but I ca'nt edit it now :(
     

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