32Red Question: Why are they High Rated?

[TheVarangian]

hello everybody

I've been looking over the forums for the last couple of months and it seems 32Red customer support has a massive reputation, far ahead of other online casinos.

I was wondering what makes their customer support so good?

 

[umberto]

Go ahead and live chat with them.

 

[Swede]

Go ahead and live chat with them.

Agreed, one of the very first things live chat said to me was:

"You've won? Congratulations!"

 

[gerilege]

Generally speaking

hello everybody

I've been looking over the forums for the last couple of months and it seems 32Red customer support has a massive reputation, far ahead of other online casinos.

I was wondering what makes their customer support so good?

In general I think a good CS has at least the following features:

- Quick response time (there's an all-in-one site with less than 30 minutes guaranteed response time)
- You get accurate and not contradictive answers
- Polite and patient representative
- Proactive, they send you an email about open issues in advance
- You get the feeling of a personal relationship, not just automated emails

If these points are true for a CS, it is very likely that players are satisfied.

 

[chuchu59]

In general I think a good CS has at least the following features:

- Quick response time (there's an all-in-one site with less than 30 minutes guaranteed response time)
- You get accurate and not contradictive answers
- Polite and patient representative
- Proactive, they send you an email about open issues in advance
- You get the feeling of a personal relationship, not just automated emails

If these points are true for a CS, it is very likely that players are satisfied.

That about sums it all. If only they had a loyalty progam (other than red rouge) like other MG casinos for lower-stakes players.

 

[Simmo!]

(there's an all-in-one site with less than 30 minutes guaranteed response time)

Wow - nice The industry's improving then

 

[Slotster!]

What everyone said... Plus the all important; You get treated like a valued customer...

Try 'em out - you'll never be disappointed.

 

[tim5ny]

32Red has set the bar far beyond most casino's reach. Play there with confidence man!

 

[Sodax77]

32Red has set the bar far beyond most casino's reach. Play there with confidence man!

I agreed!

They don't use that:
Is there anything else I can help with?, Is there anything else I can help with?, Is there anything else I can help with?, Is there anything else I can help with?, Is there anything else I can help with?

 

[KasinoKing]

Just got this e-mail:

Hey KasinoKing,

Just a note to say Merry Christmas, from all here at 32Red and enjoy a few festive games on the house with the chips that are now in your account.

Good luck with them and all the best for 2007!

Kind regards,

Pat Harrison
Operations Director
32Red Casino| Dash Casino |32Red Poker
Casinomeister Best Casino 2003, 2004 & 2005

Baring in mind I'm a low-roller who admits I only use the monthly $32 bonus to make a few bucks playing slots - I think the above speaks volumes for the 32Red team!

Thank you VERY much - and Happy Christmas to all at 32Red! :notworthy

 

[vinylweatherman]

I have not seen a free chip from 32Red, but I had a 200% bonus on 100 as well as the Club Rouge 150 match.

It's a good job MG release all these new games, as the 200% match comes along if I don't play for a few weeks. This month it came before I got around to updating all my MG casinos as I had barely updated for the first lot when the mid-December set of 7 came out and I had to start all over again!

By the time Xmas is done, I will probably be facing yet another update before I get to play properly

I face a TRIPLE update on my "away" PC down my Mum's place

 

[Amigo]

How much did you play with 32 Red before you were invited to join Club Rouge?

 

[mikepipe]

half a year, with deposits of 2,500 a month.

 

[Rusty]

Lies!

IAll this talk of excellent customer service got me to revisit 32Red but my account was locked because I had forgotton my password this is how the convo went over a 15min period.

Melissa: Thanks for contacting us, P32RE00142873. My name is Melissa, how can I help?
P32:hi, my account is locked, i think i forgot my password a while back and got locked out
P32:hello?
P32:are you there?
P32:HELLOOOOO?
P32:hmmmm thanks for your help

Bahhh,humbug!

 

[mikepipe]

please remove your account number...

 

[darkpixie]

KK you must be really special to get a bonus from 32Red I have yet to get over my initial deposit there Drives me bananas. I've busted out month after month and now that the monthly match is not really worth it I doubt I will be back.

 

[mikepipe]

Of course - KK is very special, but besides of this: I think Pat has sent some thousands of those mails (I got the same; as you know: without being so special )
Its definetely a great place with a great team!

 

[Sodax77]

Of course - KK is very special, but besides of this: I think Pat has sent some thousands of those mails (I got the same; as you know: without being so special )
Its definetely a great place with a great team!

They really care. Ok!
Pat even send me couple emails, where he apology that some his emails bounced back.
So yep... he really care,
Believe me!

He is not a GOD (yet) lol, but he is very nice person!

Merry Christmas Everyone!!!

 

[Rusty]

Um, thought I deleted that.Thanks for the note but I ca'nt edit it now