- Joined
- Aug 5, 2014
- Location
- England, Essex
<div class="bbWrapper">This seems to be the biggest casino forum so I'd like a few responses from some members please before I proceed with my court action against 32Red Plc in the UK.<br />
<br />
So my main casino I play at are going to close their doors to the UK and I decide to sign up to 32Red which I had been putting off for a while.<br />
<br />
I sign up, deposit £1000 and live chat credit me with a £2000 bonus, which has a 50x wagering on slots.<br />
<br />
I play for a ages, doing £5 spins and eventually get a big win of £24k, and I manage to finish the wagering with a £25k balance.<br />
<br />
Then the fun and games start.<br />
32Red claim that they were only supposed to give me a bonus of £1000, not £2000, and that as I had dropped below a balance of £1000, I would have lost had they not made the error. Therefore they are not paying me any of my winnings.<br />
<br />
Several emails back and forth after and they are not changing their stance.<br />
<br />
My argument is, why am I being penalised for their 'mistake'? Surely it's down to them to credit the correct bonus? Also, how was I supposed to know the bonus was incorrect? I've signed up to a few casinos and a lot of the time live chat just give you whatever bonus they give you. Based on 32Red's logic, no casino would ever have to pay out players who win with a bonus, they could just claim it was a 'mistake' and take your winnings. It's absurd.<br />
<br />
Also, if they had credited me with just £1000 and I bust out, I would have just deposited more money and still won. The very most they are entitled to claim back is the £1000, which I am prepared to give them.<br />
<br />
What are your thoughts? Maybe mob justice can make 32Red see sense before I proceed with court action.<br />
<br />
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