- Joined
- Aug 5, 2014
- Location
- England, Essex
This seems to be the biggest casino forum so I'd like a few responses from some members please before I proceed with my court action against 32Red Plc in the UK.
So my main casino I play at are going to close their doors to the UK and I decide to sign up to 32Red which I had been putting off for a while.
I sign up, deposit £1000 and live chat credit me with a £2000 bonus, which has a 50x wagering on slots.
I play for a ages, doing £5 spins and eventually get a big win of £24k, and I manage to finish the wagering with a £25k balance.
Then the fun and games start.
32Red claim that they were only supposed to give me a bonus of £1000, not £2000, and that as I had dropped below a balance of £1000, I would have lost had they not made the error. Therefore they are not paying me any of my winnings.
Several emails back and forth after and they are not changing their stance.
My argument is, why am I being penalised for their 'mistake'? Surely it's down to them to credit the correct bonus? Also, how was I supposed to know the bonus was incorrect? I've signed up to a few casinos and a lot of the time live chat just give you whatever bonus they give you. Based on 32Red's logic, no casino would ever have to pay out players who win with a bonus, they could just claim it was a 'mistake' and take your winnings. It's absurd.
Also, if they had credited me with just £1000 and I bust out, I would have just deposited more money and still won. The very most they are entitled to claim back is the £1000, which I am prepared to give them.
What are your thoughts? Maybe mob justice can make 32Red see sense before I proceed with court action.
See Related Threads:
So my main casino I play at are going to close their doors to the UK and I decide to sign up to 32Red which I had been putting off for a while.
I sign up, deposit £1000 and live chat credit me with a £2000 bonus, which has a 50x wagering on slots.
I play for a ages, doing £5 spins and eventually get a big win of £24k, and I manage to finish the wagering with a £25k balance.
Then the fun and games start.
32Red claim that they were only supposed to give me a bonus of £1000, not £2000, and that as I had dropped below a balance of £1000, I would have lost had they not made the error. Therefore they are not paying me any of my winnings.
Several emails back and forth after and they are not changing their stance.
My argument is, why am I being penalised for their 'mistake'? Surely it's down to them to credit the correct bonus? Also, how was I supposed to know the bonus was incorrect? I've signed up to a few casinos and a lot of the time live chat just give you whatever bonus they give you. Based on 32Red's logic, no casino would ever have to pay out players who win with a bonus, they could just claim it was a 'mistake' and take your winnings. It's absurd.
Also, if they had credited me with just £1000 and I bust out, I would have just deposited more money and still won. The very most they are entitled to claim back is the £1000, which I am prepared to give them.
What are your thoughts? Maybe mob justice can make 32Red see sense before I proceed with court action.
See Related Threads:
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