32 red reverse withdrawal

dave1888

Ueber Meister
PABnononaccred2
mm1
Joined
Feb 11, 2013
Location
Bonnie Scotland!
I won £600 at 32 red the other day and when I checked to ensure they have adhered to ukgc rules in reverse withdrawals, I see that it's still reversible. @Mark_32Red can you rectify this asap please, as I said though it might just be the download casino that was overlooked? Just to clarify please remove reverse withdrawal from 32 red download casino.
 

dave1888

Ueber Meister
PABnononaccred2
mm1
Joined
Feb 11, 2013
Location
Bonnie Scotland!
They've flushed the withdrawal now but have said they'll remove reverse withdrawal as soon as UKGC tell them to do so. :)
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Open up for flood gates for problem gamblers to reverse withdrawals then claim they wernt looked after.

No expert but risky business by 32red i think.
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
IIRC (I only speed-read the news the first day) it was a simple request to not tempt players to reverse during the crisis. This can be covered with auto-flushing the withdrawal shortly after the request.

Not the same as asking the reverse option to be removed permanently.
 

Mr Wild

Senior Member
Joined
Mar 10, 2015
Location
Malta
As I have mention earlier the ones that remove it lose about 30% of their profits. So not something they would not do lightly.
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
Just logged into my ladbrokes sports betting and withdrawl is still pending off yesterday? I too thought that the reverse rule was already in force?

I never reverse but its getting a bit of a joke that the rules are broken already.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
I am taking a guess that the removing of reversal is only a guideline and not the law.

If it was law then i would imagine the biggest sites would have complied by now.

But the fact all the main bookies sites like Ladbrokes , Coral WIlliam Hill , 32RED are all still allowing reversals would make me believe it is not compulsory.
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Mecca removed it a while ago, Grosvenor still have it which is a bit strange.
Casinos seem to be hanging on to it for dear life,perhaps they are hoping the virus will piss off soon and
the UKGC will not push the matter.They know that if they do remove it now, there would be no chance of re introducing it later.
 

Matti

Senior Member
MM
Joined
Apr 18, 2014
Location
Sweden
Guess those who removed the reversal will go out of business pretty soon then.
No way could they lose 30% of their profits and still stay in business.
:rolleyes:

I think you are mixing up profits and revenue. Revenue for a casino is NGR(=Wins-Bets-bonuses). Profit is whats left when everything is paid.
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
It could be the last straw for some UK casinos,always hated reversals but they may be all that keeping some
places afloat.Pretty sure we will get a lot more rtp reductions as a result of banning them.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
IIRC (I only speed-read the news the first day) it was a simple request to not tempt players to reverse during the crisis. This can be covered with auto-flushing the withdrawal shortly after the request.

Not the same as asking the reverse option to be removed permanently.

It wasn't a simple request or guideline, its implemented into social responsibility code 3.4.1, and the wording is clear its something they have to do, not if they feel like it, there are enough 'musts' in the document to show the new measures aren't optional. Shows which operators are scummy in my opinion, its been over 3 weeks since they were instructed to do so. Coral, for example, only introduced the reverse option a few months ago so shouldn't be that hard to remove it. Others who have had it since they started, probably harder, but over 3 weeks is taking the piss.

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f) Prevent reverse withdrawal options for customers until further notice.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
With respect, I fail to see how any casino couldn't remove it within a couple of hours, let alone 3 weeks.
Go to the template for that page, remove the code for reverse. Even if you can't remove the button immediately because of formatting errors or something, the text on it could be changed from 'reverse' to 'not available'. Even if in the system it still shows as reversible, it wouldn't be possible for a customer to do so.
For casinos who have the lock option, its even easier, set it to auto lock any withdrawals when they are made.
Any casino who genuinely can't remove an option like this, even with a temporary fix, within a week, really need a new dev team!
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
I think you are mixing up profits and revenue. Revenue for a casino is NGR(=Wins-Bets-bonuses). Profit is whats left when everything is paid.
Thank god its only the uk market being affected then.
If 30% of a casinos profits come from the reversal option being available there, removing it from all markets would probably be instant doom for a casino.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Thank god its only the uk market being affected then.
If 30% of a casinos profits come from the reversal option being available there, removing it from all markets would probably be instant doom for a casino.

Bit of a dodgy business model as well if your cash forecasts are predicated upon a reserving surely; especially given the love of RG atm that will see many casinos wanting/needing (or so they say ;-) ) problem gamblers off their books for fear of fines etc (running with a presumption that a lot of folk who reverse fall into that category, which I don’t know tbh)

Quicker they pay out the quicker they’ll get it back so the 30% may be still achievable just not by ‘reversing’ :p
 
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