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Casino Complaint 32Red Self-Excluded Ignorance

Discussion in 'Sportsbook Complaints' started by sa7age, Sep 19, 2016.

    Sep 19, 2016
  1. sa7age

    sa7age Dormant account

    Location:
    Devon
    Hey folks, just stumbled across this site.. Didn't know where to turn. I had a decent spell playing at 32Red sports, then after looking at how many £10 notes were mounting up, I had to hone it in a bit. So self-excluded myself from the site, all was fine, couldn't access the account at all. Then the new football season starts again, couldn't help but try my trusty old 32Red account.. It worked, let me play for the last couple months, not winning a thing. I composed an email to them, which was ignored.. Sent to two different accounts, they received it, as it's now back to being excluded. I asked for a refund, back dated to my self-exclusion dates.. I just think it's exploititive, of my blatant addiction and lack of willpower. I can't believe that with 2016's push for responsible gambling, they're getting away with taking advantage of former customers, that have explained in full (humiliating).. Why they want to be excluded in the first place.

    Avoid 32Red.
     
  2. Sep 19, 2016
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Welcome to CM sa7vage :)

    Sorry to hear about your troubles which doesn't sound good.

    However, if you would have read the text on the top of your complaint you would have seen that this forum has a clear procedure for complaints, which members should follow.

    Please contact Mark, the 32RED rep here at CM, by PM to have your case reviewed: http://www.casinomeister.com/forums/members/mark_32red.html

    I have also alerted Mark to this thread, so we should have his answer soon.
     
    Last edited: Sep 19, 2016
  4. Sep 19, 2016
  5. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Hi Harry,

    Thanks for advising me of this.

    @Sa7age - could you please forward your account details via PM (or email mark [at] 32red [dot com]) and I will get this investigated. I can assure you we are not looking to 'take advantage' of anyone.

    Regards,
    Mark
     
  6. Sep 21, 2016
  7. sa7age

    sa7age Dormant account

    Location:
    Devon
    Still yet to hear back from you there Mark, emailed you at the address provided 3 days back. Cheers, Ryan
     
  8. Sep 21, 2016
  9. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Hi Sa7age,

    I've just replied to your PM.
     

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