32RED downgrades TAB/SE

[Harry_BKK]

32RED removing online "take a break" option

Until recently you could activate the "TAKE A BREAK" option directly on the 32RED website, you can see the change on the screenshots below. This has now been removed and you have to email support to have it done.

This is absolutely atrocious from 32RED and in no way in line with "RG" guidelines. Probably too many players were using it, beating 32RED at their own game by taking the break to avoid reversals when they had a WD pending.

Now they make it more difficult and leave the account active for longer as nobody can guarantee that your email will be dealt with immediately after you sent it. It takes often hours or 1 day to get an answer from support, hence more time for the player to reverse

WTF 32RED, that is just so pathetic, all i can say. They have such a stellar reputation, yet decide to utilize such conning tactics to potentially fleece winning players ......... makes me

32RED has just lost even more of my support, respect and future deposits.

1. Screenshot 27th March 2016




2. Screenshot Feb 2016 from WaybackMachine

 

[dionysus]

Another bummer - the layout now, is it's so bloody navigation unfriendly to get live support where before it was a quick click; not sure why they made it much more difficult to access.

Perhaps your point will encourage them to bring back the one-click easy icon for live chat.

I still believe they are stellar and Mark is responsive but on site support imo should be a click away...not a series of hurdles.

 

[Harry_BKK]

Another bummer - the layout now, is it's so bloody navigation unfriendly to get live support where before it was a quick click; not sure why they made it much more difficult to access.

Perhaps your point will encourage them to bring back the one-click easy icon for live chat.

I still believe they are stellar and Mark is responsive but on site support imo should be a click away...not a series of hurdles.

Fully agree, nowadays at 32RED you have to jump through hoops and hurdles to get somebody to speak to directly.

That is clearly done on purpose to reduce LiveChat workload.

You can compare that to the annoying phone voice telling you for 10 minutes (and that after waiting already ages in the queue): for English - press 1, for French - press 2; then for accounts - press 1, for sales - press 2 etc etc.

Makes sure that only a fraction of support requests need to be actually dealt with by LiveSupport.

The really annoying part is that most of the times when you complete the support form, where you enter the reason for your support call, it hardly ever displays any answers. You can always click immediately on "Continue with Live Chat".

And then the chat window finally opens where it says: "you are currently next in the queue", yet below they still encourage you to search for answers. Damn' it, i want to speak to somebody

 

[dionysus]

Yeah, I can appreciate taking some of the burden off live chat for annoying questions readily available....but...when compared to a few other sites where I click live chat and I've an immediate ping, it can come across as disconcerting, especially if you're new to the site or gaming.
And unfortunately, looking at the new beta site, the layout is much the same. (ie in regards to live chat)

Again, still my number 1 download casino, despite the many crashes, because I'm 100% certain theyre on the up and up and never need worry about WDs.

But the small things will add up and they'll (imo) have a harder go next CM awards.
To their credit, they DO listen as evident by the beta testing; it's whether the suggestions will be taken on board I suppose that matters.

 

[vinylweatherman]

Making the "take a break" harder to reach may be a violation of the UK licence, as this is what forced casinos to make it so easy in the first place. Prior to the UK regime, casinos dealt with exclusions and short breaks via email as default.

Another problem is that their new system is reliant on players having a configured email system on the same device on which they are playing, if not, the system is inaccessible to them. Having an interactive system embedded into the website means that if you can play on your device, you can also set your short break from it.

If too many players were setting a break and then regretting it, I don't think removing this ability is the answer. It would be better to make it very clear to players that once they click "OK", they are committed to the length of break they have chosen.

 

[Harry_BKK]

1. Making the "take a break" harder to reach may be a violation of the UK licence, as this is what forced casinos to make it so easy in the first place. Prior to the UK regime, casinos dealt with exclusions and short breaks via email as default.

Another problem is that their new system is reliant on players having a configured email system on the same device on which they are playing, if not, the system is inaccessible to them. Having an interactive system embedded into the website means that if you can play on your device, you can also set your short break from it.

2. If too many players were setting a break and then regretting it, I don't think removing this ability is the answer. It would be better to make it very clear to players that once they click "OK", they are committed to the length of break they have chosen.

Cheers Vinyl

1. Not sure about that as i am not in the UK but maybe worth looking at it. I wouldn't be able to do something though because I sit in BKK

2. I don't think that is the case.

It is rather that players who had WD's pending opted more and more for the "take a break" option and subsequently the reversed amounts reduced so significantly that 32RED decided to take some action against it and hence:

- firstly make it harder to activate the break
- secondly, which is even worse, elongate the time the funds are reversible as the email option is not instant and can take up to 1 day to be activated by a support agent (wouldn't go as far as to say that they will do the activation whenever they feel like but who knows )

Either way, it does not advocate "responsible gambling"!!!

 

[jetset]

I was surprised to see in the William Hill results that player exclusions had such an impact on their profits (or so they claimed).

Several subsequent reports noted that as a surprisingly large negative factor, so perhaps 32Red is making a precautionary move in an attempt to reduce the risk of similar damage?

I'm not saying that is acceptable - just a possible motivation.

 

[Harry_BKK]

Making the "take a break" harder to reach may be a violation of the UK licence, as this is what forced casinos to make it so easy in the first place. Prior to the UK regime, casinos dealt with exclusions and short breaks via email as default.

Did some reading on the UKGC site and could only find the one below.

Question is though if having to send an email qualifies as a "REMOTE TIME-OUT FACILITY"?

 

[goatwack]

It seems 32 Red are intent on undoing their legacy

Give it five years and they'll be in the rogue pit at this rate

Now that's something to tell the grandkids

 

[The Blue Anchor]

this is really poor. Casinos should be increasing their functionality to promote responsible gaming - not removing it.

I'd be interested to on the rep's take on this.

 

[dunover]

Yes, this is another step backwards. How the mighty have fallen. I took a 6-week break in the new year because of the silly issues the Viper had with win10. It WAS there in December as Harry said, even then it needed going through 2 or 3 screens and was quite well hidden (same as live chat).

I believe this makes them the only accredited site that doesn't have self-set TAB/SE facilities - bizarre when all the other UKGC sites seem to have been striding forward making it easy to do in seconds.

Now (sorry but it IS relevant!) we have had the removal of fast payments, then flushing and now this. ALL of these things smack a little bit of greed TBH. Squeezing every cent out of the same player-base by making it harder and harder to w/d. I agree also as stated that players would have been using the breaks to lock-up during the long pending periods, especially when w/d's occur Thursday - Sunday. So e-mail ensures that the long pending period at weekends will also be a period you can't TAB.

The only thing now I can see that makes 32red any different from other Viper MG sites is their 'mere' 24-hrs pending (most are 48). Oh dear! Have I let the cat out of the bag? Surely they aren't going down that road next???

If they did, then that fantastic lead they had over other Vipers would be totally gone, in fact they'd go behind by not having self-set RG.

It makes me fume when I see sites like Videoslots do EVERYTHING in their power to improve the player experience, regardless of cost i.e. integrating max stakes into all games, the races, the lightning w/d's etc. by listening to feedback and opinion on here, while some do the opposite. It's almost contemptuous, like us players are being given the middle finger based on the assumption "we can do what we like, we're the best and you'll still play with us..."

COME ON 32RED! Stop spending money on shit sports teams or whatever and start investing it in us players, and remind us why you were great!

 

[Tirilej]

COME ON 32RED! Stop spending money on shit sports teams or whatever and start investing it in us players, and remind us why you were great!

Well said dunover

I thought I would surprise some of you by saying I agree completely. I have loved this casino since I started to play there.
I really likes their reps too and they have helped and supported me a lot over the years.

I usually tell my daughter. I love you but I don't like all crazy things you're doing, and the same goes for the guys at 32Red. Please go back to where you once was. We miss you.
You can't keep on pretending you're making all of these changes to benefit the players when in fact it's all about the money.

We want cashouts 7 days a week, twice a day with 4 hours reverse time. Live chat and responsible gambling facilities easy to reach.
Those were the days....

 

[Harry_BKK]

Yes, this is another step backwards. How the mighty have fallen. I took a 6-week break in the new year because of the silly issues the Viper had with win10. 1. It WAS there in December as Harry said, even then it needed going through 2 or 3 screens and was quite well hidden (same as live chat).

I believe this makes them the only accredited site that doesn't have self-set TAB/SE facilities - bizarre when all the other UKGC sites seem to have been striding forward making it easy to do in seconds.

2. Now (sorry but it IS relevant!) we have had the removal of fast payments, then flushing and now this. ALL of these things smack a little bit of greed TBH. Squeezing every cent out of the same player-base by making it harder and harder to w/d. I agree also as stated that players would have been using the breaks to lock-up during the long pending periods, especially when w/d's occur Thursday - Sunday. So e-mail ensures that the long pending period at weekends will also be a period you can't TAB.

The only thing now I can see that makes 32red any different from other Viper MG sites is their 'mere' 24-hrs pending (most are 48). Oh dear! Have I let the cat out of the bag? Surely they aren't going down that road next???

If they did, then that fantastic lead they had over other Vipers would be totally gone, in fact they'd go behind by not having self-set RG.

It makes me fume when I see sites like Videoslots do EVERYTHING in their power to improve the player experience, regardless of cost i.e. integrating max stakes into all games, the races, the lightning w/d's etc. by listening to feedback and opinion on here, while some do the opposite. It's almost contemptuous, like us players are being given the middle finger based on the assumption "we can do what we like, we're the best and you'll still play with us..."

COME ON 32RED! Stop spending money on shit sports teams or whatever and start investing it in us players, and remind us why you were great!

Cheers mate, could not have said it better.

1. I did a TAB just 3 weeks ago, actually posted about it as well.... so it was definitely working then. I can only assume they changed it just before the Easter Holidays to maximize profits from reversals .. How greedy can you get??

2. Agree with you. Just to summarize what has changed in the past 2 years in chronological order:

- no auto-flushing
- no payments on weekends
- no manual flushing
- pending period 24 - 96 hrs (the 96hrs applies to bank holidays)
- only 1 payment run/day - Mo-Fr
- LiveChat and contact details (Phone, Email) hidden deep in the Help pages
- removed online TAB facility and asking to contact by email

And what always gets me really mad is when people are saying something like: "Yeah, but with 32RED i am sure that i will get paid"

VS, Guts, Bet-AT, Next, Redbet and others all pay in minutes - hours and that 24/7/365 and just as reliable!!!

 

[xxshepxx]

I've posted about this before, I had a £200 WD pending, and i wanted to take a 7day break so that I wouldn't reverse.

I e-mailed and spoke ton live chat and they tried to persuade me to stay, and left my account active for the whole pending period, I think I was 10 days before it was closed.

I've since vacated 32red, every move they make seems to be backwards, and it's quite disheartening considering I've been playing there for many years.

 

[dunover]

Cheers mate, could not have said it better.

1. I did a TAB just 3 weeks ago, actually posted about it as well.... so it was definitely working then. I can only assume they changed it just before the Easter Holidays to maximize profits from reversals .. How greedy can you get??

2. Agree with you. Just to summarize what has changed in the past 2 years:

- no auto-flushing
- no payments on weekends
- no manual flushing
- pending period 24 - 96 hrs (the 96hrs applies to bank holidays)
- only 1 payment run/day - Mo-Fr
- LiveChat and contact details (Phone, Email) hidden deep in the Help pages
- removed online TAB facility and asking to contact by email

And what always gets me really mad is when people are saying something like: "Yeah, but with 32RED i am sure that i will get paid"

VS, Guts, Bet-AT, Next, Redbet and others all pay in minutes - hours and that 24/7/365 and just as reliable!!!

The thing is, these 'business decisions' IMO are indicative of stagnation within the company. They absorb similar sites like Roxy and Splendido and get the player base, then do this to them. It's almost introspective in the way this happens. Instead of expanding or reaching out with new ideas or say developing a new platform and maybe expanding the games portfolio we get the 'same old, same old'.....

I get the impression that the 32red brand has reached saturation point meaning that exposure in the market is has peaked and the rate of new player recruitment has tailed off, therefore the onus is on increasing or maximising returns from existing players and buying them in from other Viper sites then squeezing better margins from them too.

The business is definitely being run by accountants and not by product experts.....

 

[Harry_BKK]

I've posted about this before, I had a £200 WD pending, and i wanted to take a 7day break so that I wouldn't reverse.

I e-mailed and spoke ton live chat and they tried to persuade me to stay, and left my account active for the whole pending period, I think I was 10 days before it was closed.

I've since vacated 32red, every move they make seems to be backwards, and it's quite disheartening considering I've been playing there for many years.

That is mildly put shocking and a clear breach of the UKGC license

 

[Valhalla]

What on Earth is going on at 32Red lately? I've said before that they are the only reputable casino who seem to be taking intentional backward steps to make their casino... worse

I expect a rep will come along soon and try to put some political spin on this like they did when they first changed the payment system. Red tape, smoke, mirrors.

 

[Harry_BKK]

What on Earth is going on at 32Red lately? I've said before that they are the only reputable casino who seem to be taking intentional backward steps to make their casino... worse

I expect a rep will come along soon and try to put some political spin on this like they did when they first changed the payment system. Red tape, smoke, mirrors.

Mark has read this thread, lets see if he or somebody else from 32RED will post something.

But yeah, i expect as well one of those wonderful English corporate statements.

 

[Jono777]

Understand frustration and vents and some good points raised!

Lets just sit tight and put the daggers and thumb screws away until the Rep of the Year ( ) answers us eh

 

[xxshepxx]

I have no issue with Mark at all.

If you want anything done at 32red he is the man to speak to, but it got beyond a joke, with problems that I just didn't bother anymore.

 

[deepsky2]

Well more bad PR for 32Red oh well they clearly gone from the cream of the crop to GREEDY bastards but I'm sure some will still defend them but if this was any other casino I'm sure we wouldn't put up with this downhill slide. Clearly they give crap about there players.

32Red give me one good reason why I would want to play at your site over Guts,Videoslots etc just one good reason? What is it that makes you stand out?

 

[Harry_BKK]

I have no issue with Mark at all.

If you want anything done at 32red he is the man to speak to, but it got beyond a joke, with problems that I just didn't bother anymore.

I respect Mark as well. This kind of things are surely not his decisions.

 

[Valhalla]

32Red give me one good reason why I would want to play at your site over Guts,Videoslots etc just one good reason? What is it that makes you stand out?

They are systematically removing/changing all the things that used to make them stand above the rest.

Weekend and holiday payouts - gone
Instant flushing - gone
Long pending period - added
Responsible gaming - iffy? Let's wait and see what the official word is. I don't want to get into a witch hunt, as it could be an error.

 

[Deeplay]

Cheers mate, could not have said it better.

1. I did a TAB just 3 weeks ago, actually posted about it as well.... so it was definitely working then. I can only assume they changed it just before the Easter Holidays to maximize profits from reversals .. How greedy can you get??

2. Agree with you. Just to summarize what has changed in the past 2 years in chronological order:

- no auto-flushing
- no payments on weekends
- no manual flushing
- pending period 24 - 96 hrs (the 96hrs applies to bank holidays)
- only 1 payment run/day - Mo-Fr
- LiveChat and contact details (Phone, Email) hidden deep in the Help pages
- removed online TAB facility and asking to contact by email

And what always gets me really mad is when people are saying something like: "Yeah, but with 32RED i am sure that i will get paid"

VS, Guts, Bet-AT, Next, Redbet and others all pay in minutes - hours and that 24/7/365 and just as reliable!!!

A depressing list of changes for sure and YES 100% agree on the "sure that I will get paid" part .... and now these days SO WHAT !!!
All the great casinos now DO pay no hassle and fast as you say. Minutes in many cases. So that one lasting reserve is pointless and means nothing today.

Then have the so called great CS ? (If you can find the live chat !) Well what about all the reps on here who work the forums day in day out ... its not all about being here for when
something goes wrong but actually investing in players - being active - being PRO active. Need I mention Videoslots who do absolutely everything right
these days.

As Dunover said sadly how the mighty have fallen. And this latest disgrace with the RG settings is enough for me. Im out of there.

Whats next ? No deposit limits ? which I use all the time to ensure I do NOT gamble out of my means.

Way better places now to play at. 32RED has lost it. We loved them because they were one of the first but that just cant hold anymore.
They have not changed with the times are are stuck in 2006. The viper client .... ugh let me not go there.

They should be some section on the accredited list that does list the RG features. Its an important part if not one of the most important parts
of any operator who yes needs to make profit but does so in a ethical responsible way.

This latest change with 32red has really really pissed me off

 

[Deeplay]

Understand frustration and vents and some good points raised!

Lets just sit tight and put the daggers and thumb screws away until the Rep of the Year ( ) answers us eh

No real complaints on the rep - even though they are reps now who are much much more active and way outshine
anything that 32red comes up with. No offense to Mark he does what he can.

This is not personal against anyone - but 32red as a whole. They have made very very bad negative changes
and not just this one here. It has built up to the point they simply not in the same league as many other
operators. And then the product itself. They offer nothing now that others do not. It is a very limited games selection
when you go up against the multi platform operators. Why settle for less.

The cashout times as we know suck and no need for that at all. Last payout from Casumo 2 hours
videoslots I think it took a whole 5 minutes. Sky veg - instant.

32red at xmas ? 5 days to skrill - go figure

rant over

P.s I did withdraw xmas day video slots took an hour. So holidays are no excuse )

 

[Jhonson90]

The thing is, these 'business decisions' IMO are indicative of stagnation within the company. They absorb similar sites like Roxy and Splendido and get the player base, then do this to them. It's almost introspective in the way this happens. Instead of expanding or reaching out with new ideas or say developing a new platform and maybe expanding the games portfolio we get the 'same old, same old'.....

I get the impression that the 32red brand has reached saturation point meaning that exposure in the market is has peaked and the rate of new player recruitment has tailed off, therefore the onus is on increasing or maximising returns from existing players and buying them in from other Viper sites then squeezing better margins from them too.

The business is definitely being run by accountants and not by product experts.....

Agree with Harry e Dunover , I add to what is reported by Harry the total absence of a real VIP program, and Dunover has right at the business level,
have been overtaken by several casinos and fail to increase the number of players , on contrary they have missing probable , and in my opinion,
are following chosen to incorrect marketing, I believe they would have to think first of all to improve the experience of players who have then you look for others.
Cheers.

 

[dunover]

Understand frustration and vents and some good points raised!

Lets just sit tight and put the daggers and thumb screws away until the Rep of the Year ( ) answers us eh

I doubt he will. I wouldn't if I were him because:

1. You can't defend the indefensible.
2. He is probably in a situation where he gets the shitty end of the stick for decisions he would not personally make or be responsible for.
3. I suspect he agrees with some of our comments but has to stay schtumm.

I can understand the reverse period and no flushing. Simple greed because it works and reduces liabilities.

But to sail close to the wind on RG?? That's a new low and despite commendable previous integrity says a lot about what their corporate philosophy is nowadays.

Anyway, I've said all I need to here, no point in treading over old ground. Whatever will be will be.

 

[Jono777]

I doubt he will. I wouldn't if I were him because:

1. You can't defend the indefensible.
2. He is probably in a situation where he gets the shitty end of the stick for decisions he would not personally make or be responsible for.
3. I suspect he agrees with some of our comments but has to stay schtumm.

I can understand the reverse period and no flushing. Simple greed because it works and reduces liabilities.

But to sail close to the wind on RG?? That's a new low and despite commendable previous integrity says a lot about what their corporate philosophy is nowadays.

Anyway, I've said all I need to here, no point in treading over old ground. Whatever will be will be.

Good post and fair points!

I do totally agree he probably has his hands tied and pretty firmly at that and also is somewhat sick and tired of playing 'Piggy in the Middle'

The confusing part is the RG and how shit hot they are on this, especially in the UK these days and the apparent attitude towards it. Surely there has to be some sort of explanation and no deliberate foul.

Yes an award winning set up can take a few steps backwards here and there but surely not fall totally off the mountain!

 

[deepsky2]

Mark should leave 32Red and get a job at a casino that would respect him more....Mark is the only thing 32Red has going for them.

 

[fun4all]

is somewhat sick and tired of playing 'Piggy in the Middle'
!

If you did not already know then both Ed Ware (I think one of the owners) Old / Expired Link
https://www.casinomeister.com/forums/members/2087/

and Pat Harrison (operations manager)
Old / Expired Link
https://www.casinomeister.com/forums/members/3135/

have casinomeister accounts and you could pm them if you want an answer from somebody other than Mark.

I also would like to say I think the "you can be sure you will be paid at 32red" thing is EXTREMELY important. I don't like to see that dismissed. It is the most important thing with online gambling and believe me huge amounts of casinos will look for any way not to pay out. 32Red are completely trustworthy in this department.

That said I hope the change highlighted in this thread is not permanent as it is a significantly anti player one in my opinion. I also echo the sentiments about live chat being made deliberately difficult to find, I mean seriously.

 

[Webzcas]

I'm going to chime in here with both my affiliate and player hats on so to speak.

32red are one of only 3 ( THREE ) operators I completely trust 110%. I base this on knowing Ed since before it's inception and knowing many of the management current and former.

When you cash out at 32 you know you will get paid, no hoops to jump and no messing. As an affiliate hand on heart can say I never had and never will have any issues with them. Whilst other programs would send you down the river in a heart beat.

Trust is key in this industry and they have earnt mine.

 

[Jono777]

If you did not already know then both Ed Ware (I think one of the owners) Old / Expired Link
https://www.casinomeister.com/forums/members/2087/

and Pat Harrison (operations manager)
Old / Expired Link
https://www.casinomeister.com/forums/members/3135/

have casinomeister accounts and you could pm them if you want an answer from somebody other than Mark.

I also would like to say I think the "you can be sure you will be paid at 32red" thing is EXTREMELY important. I don't like to see that dismissed. It is the most important thing with online gambling and believe me huge amounts of casinos will look for any way not to pay out. 32Red are completely trustworthy in this department.

That said I hope the change highlighted in this thread is not permanent as it is a significantly anti player one in my opinion. I also echo the sentiments about live chat being made deliberately difficult to find, I mean seriously.

I do not have a problem with Mark, in fact quite the opposite, he has helped me on numerous occasions and will always be my first and only point of contact with this casino group.

I was merely speaking from a potential 32 Red company policy point of view where he can maybe 'only do so much'

As you know they are also my favourite casino (mainly due to the payout reason you mentioned) but many other factors too and I have been a loyal player for quite a number of years.

As your probably aware I'm one of the first to jump on the defensive for 32 Red when I see the likes of the mind numbingly repetitive 'Slow Pay' etc threads and will always stand in their corner, I cannot however argue with fellow experienced members when they are raising very valid points.

 

[Deeplay]

I'm going to chime in here with both my affiliate and player hats on so to speak.

32red are one of only 3 ( THREE ) operators I completely trust 110%. I base this on knowing Ed since before it's inception and knowing many of the management current and former.

When you cash out at 32 you know you will get paid, no hoops to jump and no messing. As an affiliate hand on heart can say I never had and never will have any issues with them. Whilst other programs would send you down the river in a heart beat.

Trust is key in this industry and they have earnt mine.

I agree trust is important but the above is nothing novel now I can list numerous casinos where you will get paid truly with No messing e.g no long pending period

videoslots
casumo
Rizk
Guts
RoyalPanda

to name but a few and I trust those 4 sample casinos as much as I trust 32red when I win. And can be absolutely certain if I win
I will get paid without any worrys 110% sure on that.

The difference being I dont have to wait days for my money

Live chat is but a click away

Big range of games ( and in a few cases HUGE Range of games)

And all apart from Casumo above have very solid clear RS gambling policys
something which at the moment 32red on one point seem to be trailing. So imo saying you know you will get paid
is just a standard given these days when dealing with quality casinos such I listed here.

32red do not stand out now from the crowd and in many aspects trail way behind

Maybe not a popular opinion but its one I hold. And so it shows with where I deposit.

 

[fun4all]

32red are one of only 3 ( THREE ) operators I completely trust 110%. I base this on knowing Ed since before it's inception and knowing many of the management current and former.

When you cash out at 32 you know you will get paid, no hoops to jump and no messing. As an affiliate hand on heart can say I never had and never will have any issues with them. Whilst other programs would send you down the river in a heart beat.

Trust is key in this industry and they have earnt mine.

I agree 100% with this and have only a handful (around 5) of operators I completely trust with my money as well. 32Red are one of these. Sadly one of the others (pinnacle) no longer available to the UK.

I do not have a problem with Mark, in fact quite the opposite, he has helped me on numerous occasions and will always be my first and only point of contact with this casino group.

Hey Jon I never once suggested you had a problem with anybody, far from it. I was only pointing out they have other members here to solve the "piggy in the middle" problem you mentioned. Mark has been a big help to me always and I voted him for rep of the year.

 

[Valhalla]

Deeplay - I would happily add Trada Casino to that list. All those casinos are streets ahead of 32Red in virtually every department.

32Red are a bit like Liverpool Football Club (of whom I am a supporter). They were the best. Years ago...

 

[philderby]

Ive got my biggest ever win currently pending at 32red (£6700)

Only got to wait tomorrow then it will be processed Tuesday

New phone and tablet me thinks ^-^ yeeeee haaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa!

 

[chris87]

Ive got my biggest ever win currently pending at 32red (£6700)

Only got to wait tomorrow then it will be processed Tuesday

New phone and tablet me thinks ^-^ yeeeee haaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa!

Great win! I had a good win last Thursday, not as much as yours unfortunately, but my win will be processed on the same day as yours, next Tuesday some 5 days later and will be in my bank on Thursday, 7 days after my win, which whilst I know has been debated in depth on here, seems a long time compared to some wins I had at other casinos on Friday which are already available to spend in my bank account.

However, I do still love 32Red, particularly for the daily bonuses, fair wagering requirements and the fact that you can trust them 100%, so I'll continue to deposit there on almost a daily basis!

Chris

 

[hedgehok]

Ive got my biggest ever win currently pending at 32red (£6700)

Only got to wait tomorrow then it will be processed Tuesday

New phone and tablet me thinks ^-^ yeeeee haaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa!

As Mark thanked your post he should sincerely flush your withdrawal.
I really don't want it to end like this: https://www.casinomeister.com/forums/threads/68178/

 

[philderby]

As Mark thanked your post he should sincerely flush your withdrawal.
I really don't want it to end like this: https://www.casinomeister.com/forums/threads/68178/

Theres no chance of me reversing fifty pence of that withdrawal,

Its only another day, and im busy tomorrow filming panda tasks!

 

[nutnut]

32red is average now

Pending withdrawals
Crashing software
Slow games
Need a map to access live chat now

It's not even in top 5 casinos anymore, i don't care how many try to defend them, took a huge decline last 12 months. unless you have shares in the company, i see no reason to be loyal

 

[Jono777]

I agree 100% with this and have only a handful (around 5) of operators I completely trust with my money as well. 32Red are one of these. Sadly one of the others (pinnacle) no longer available to the UK.



Hey Jon I never once suggested you had a problem with anybody, far from it. I was only pointing out they have other members here to solve the "piggy in the middle" problem you mentioned. Mark has been a big help to me always and I voted him for rep of the year.

No problem at all matey, I totally understood where you were coming from, sorry if my post implied that was my line of thinking.

Trouble is without pointing the finger at anyone at all, myself included, these type of threads have a tendency to get all a muddle, crossed wires etc.

My 'Piggy in the middle' was to imply him trying to keep us lot happy as well as his boss, in my opinion something which is probably virtually impossible

 

[Harry_BKK]

I doubt he will. I wouldn't if I were him because:

1. You can't defend the indefensible.
2. He is probably in a situation where he gets the shitty end of the stick for decisions he would not personally make or be responsible for.
3. I suspect he agrees with some of our comments but has to stay schtumm.

I can understand the reverse period and no flushing. Simple greed because it works and reduces liabilities.

But to sail close to the wind on RG?? That's a new low and despite commendable previous integrity says a lot about what their corporate philosophy is nowadays.

Anyway, I've said all I need to here, no point in treading over old ground. Whatever will be will be.

Dunover, i am pretty convinced that you were right.

I went through the old 32RED threads (took me a few hours to read it all) when they stopped flushing, introduced the pending periods and kicked out many players from Club Rouge. Hardly a "beep" from Mark, Pat or Ed.

It is the "duck and hide until the storm blows over" strategy they seem to employ every time another player friendly feature is sliced off.

Well, it is actually quite common among big corporations. They know very well that they are big enough to sustain a "short shitstorm" and then a few weeks later today's new is becoming the norm and all goes back to normal.

I wonder what the UKGC would say if somebody would inform them about the latest RG change. They wouldn't take my message as i am not in their jurisdiction.

EDIT: And also about this case, I am sure the UKGC would not be amused:

I've posted about this before, I had a £200 WD pending, and i wanted to take a 7day break so that I wouldn't reverse.

I e-mailed and spoke ton live chat and they tried to persuade me to stay, and left my account active for the whole pending period, I think I was 10 days before it was closed.

I've since vacated 32red, every move they make seems to be backwards, and it's quite disheartening considering I've been playing there for many years.

It just saddens me to see what was once the pinnacle in online gaming going down this route. But they will not budge with anything they changed, i am sure of that.

Their next quarterly report will be out soon, will make interesting reading

 

[Jono777]

Had a small thought which will hopefully be seen as a positive among all the negatives.

Now I appreciate that no one has questioned their integrity but at least they are being totally transparent about these changes whether good or bad for us players.

There are plenty of outfits out there that would bring all these changes in without so much as a whisper, some could be the dreaded changes to T&C and bye bye winnings, something that would never happen with 32 Red.

More and more new casinos are springing up here, there and everywhere now so the competition grows and they percentage of customer first will slide more towards profits first!

 

[Harry_BKK]

Had a small thought which will hopefully be seen as a positive among all the negatives.

Now I appreciate 1. that no one has questioned their integrity but at least they are being totally transparent about these changes whether good or bad for us players.

There are plenty of outfits out there that would bring all these changes in without so much as a whisper, some could be the dreaded changes to T&C and bye bye winnings, something that would never happen with 32 Red.

More and more new casinos are springing up here, there and everywhere now so the competition grows and they percentage of customer first will slide more towards profits first!

Are you serious Jon? Sorry but i cannot agree.

1. Quite a few posts in this thread mentioned words like - greed, corporate philosophy etc.

2. What transparency are you referring to? They quietly changed the RG procedure with not a beep to the players

And remember December 2014 when they introduced the 24hr pending period - no email, no announcement, nothing; players only found out when they contacted LiveSupport and were told that WD's can't be flushed and will be pending 24hrs. And the only explanation was "a business decision".

Further, the downgrade from Club Rouge end of 2014 - not a single word beforehand


Integrity and transparency - certainly not!!!

 

[Deeplay]

Had a small thought which will hopefully be seen as a positive among all the negatives.

Now I appreciate that no one has questioned their integrity but at least they are being totally transparent about these changes whether good or bad for us players.

There are plenty of outfits out there that would bring all these changes in without so much as a whisper, some could be the dreaded changes to T&C and bye bye winnings, something that would never happen with 32 Red.

More and more new casinos are springing up here, there and everywhere now so the competition grows and they percentage of customer first will slide more towards profits first!

Well im not sure about that. These recent changes no announcement was made. No email nothing. And now inside the RS game page you can not take a break / cool down nor can you SE yourself.
That is not even mentioned when you are logged into the page where you can control your gaming settings.

No excuse these days to have to email support to either SE or cool down or take a break. Which unless it is just an error or im missing something is exactly what 32red are doing.
So they have brought about these changes without making any kind of statement or announcement. But at the end of the day they are entitled to run there business how they see
fit - as is a player entitled to decide where they play or dont play. And from such a big outfit as 32red you would have expected much better sadly.

 

[Jono777]

Hey Harry / Deeplay good posts, just because we get on and agree 99% of the time I will always welcome honest dis-agreements.

I think I could have worded my post slightly better, been a long and stressful day here, not that I am making excuses.

Will re-try to explain but if I do that right now I feel I will be posting more gobbledy gook!

You raise some excellent points in your last posts /summaries and I am probably on 'auto pilot' most of the time when it comes to defending my No.1 casino.

Hold my hands up I can be a bit selfish (on very rare occasions I must add) when it comes to changes that do not directly affect me.

 

[goatwack]

In further developments, 32Red have sent delegates to various Gamblers Anonymous meetings nationwide as part of the new direction the company is seeking.

A spokesman stated:

"At 32 Red we strive to maintain our industry- leading standards by incorporating and re- integrating lost players back into our database. We are pioneering a new path and are doing this to provide an outstanding product for everyone"

He was heard to mumble afterwards:

"I don't see what all the fuss is about and why everyone is crying about it. We're just doing everyone a favour by providing a great service, guy"


Further proposals by 32 Red include:

- Removing the 'Withdrawal' function. Given the recent spate of negative publicity the company has received in regards to reversals and the like, why not just remove the fucker altogether

-Giving blood. Choices will include weekly, fortnightly or monthly donations. Because 32 Red listen and care about their players

-Every 9th Lunar Cycle, a sacrifice must be made to Baal-hamon. Failure to do this will result in eternal damnation or having your account kept open. So no difference really

 

[itsover2014]

Surely, in the end, people just won't play there. When you can get your winnings somewhere like VS in minutes, why would you ever go back to 32red? They will start to slide in terms of players then either have to reform or go bust in the end, however well off they currently are.

This is a massive thing for the player, and they don't care. End of.

 

[Deeplay]

In further developments, 32Red have sent delegates to various Gamblers Anonymous meetings nationwide as part of the new direction the company is seeking.

A spokesman stated:

"At 32 Red we strive to maintain our industry- leading standards by incorporating and re- integrating lost players back into our database. We are pioneering a new path and are doing this to provide an outstanding product for everyone"

He was heard to mumble afterwards:

"I don't see what all the fuss is about and why everyone is crying about it. We're just doing everyone a favour by providing a great service, guy"


Further proposals by 32 Red include:

- Removing the 'Withdrawal' function. Given the recent spate of negative publicity the company has received in regards to reversals and the like, why not just remove the fucker altogether

-Giving blood. Choices will include weekly, fortnightly or monthly donations. Because 32 Red listen and care about their players

-Every 9th Lunar Cycle, a sacrifice must be made to Baal-hamon. Failure to do this will result in eternal damnation or having your account kept open. So no difference really

ha ha i had to read it twice to get the meaning lol ... funny had me laughing ;-)

 

[Jhonson90]

Surely, in the end, people just won't play there. When you can get your winnings somewhere like VS in minutes, why would you ever go back to 32red? They will start to slide in terms of players then either have to reform or go bust in the end, however well off they currently are.

This is a massive thing for the player, and they don't care. End of.

You're right, it is one of the most negative aspects, it has been reported many times but they did nothing.
Do not give importance to what is written in the forum probably more authoritative and attended about gambling,
in my opinion, with a fierce competition, it is a big mistake.
As indeed it is a very serious mistake not adapt to the casino standards with higher rating.
Cheers.