32Red - Dish of the Day changes?

[Mango]

So I logged on to 32Red just now to check what their Dish of the Day for today is (as it is usually 100% up to €50 for me on Fridays), but I couldn't seem to find any offers available on my account. It wasn't a different Dish of the Day, it was just no Dish of the Day at all, it was completely missing from my promotions page. For once I was hoping that annoying bonus reminder would slide in from the right.

Anyway, I contacted their live support to see what was up, and this was the response I got:

Matt: Unfortunately all our bonuses are now by email invitation only I'm afraid. This isn't to say you won't receive the offers, you'll just need to keep an eye on your inbox for future offers you may be invited to.

I'm really confused by all this, am I the only one who has had this change applied to their account? I'm not exactly winning big at 32Red (€450 deposited, €100 withdrawn) and I am by no means a bonus abuser, so I don't see why I would be singled out to be excluded from these promotions.

Thoughts?

 

[datshowiwoll]

Yesterday I logged in and the same thing - nothing.

About an hour later i got an email from them with 100% up to €50 .... Hope the same will happen for you

 

[Harry_BKK]

I had:

- yesterday - 100% up to 200
- today - 25% up to 50

 

[petro]

"Matt: Unfortunately all our bonuses are now by email invitation only I'm afraid. This isn't to say you won't receive the offers, you'll just need to keep an eye on your inbox for future offers you may be invited to."

That's a friendly way of saying you've been bonus banned.
It's a long and complicated story but I know a lot about it...
It's unlikely that Mark would be able to help you. If you want your bonuses back they will ask you to make deposits without bonuses, then they might start offering you bonuses again.
Note: being bonus banned at 32Red does not necessarily mean that you have abused their bonus system.

About an hour later i got an email from them with 100% up to €50 .... Hope the same will happen for you

Maybe that is another possibility. But, that's never happened to me, over the past 5+ years I have never been invited by email, I've just logged on the casino to claim my bonuses.
They could have changed the way they give bonuses, I'm not 100%. I made a deposit about 12 hours ago, so if it is a recent change it hasn't affected my account yet.

 

[Tirilej]

I have noticed a change because last weekend I got a personal offer.

Some maybe only deposit when there is a 100% or always with a bonus. Try to make a couple with no bonus and I'm sure they are willing to review your account again..
They do give out a lot so no reason complaining.

It's also possible to send one of the reps a question about your account.

Then go win

 

[elrudo]

Thread title almost got me worried.

I had:
- yesterday - 100% up to 200
- today - 25% up to 50

100% up to 50 yesterday and 25% up to 50 today for me

 

[Mango]

Sorry for the confusing title - I just assumed based on the wording of the rep that this was a change that applied to everyone, not just a select few. My mistake.

Either way, I don't think I'll ever understand casinos that ban users from taking bonuses, assuming the bonuses aren't giving the players a potential advantage (say, wager-free freespins and such). If it's a casino that uses a bonus system which locks the deposit in with high wagering requirements, I don't see why they wouldn't shower players with daily bonuses. All I want is to extend my playtime.

 

[petro]

Either way, I don't think I'll ever understand casinos that ban users from taking bonuses, assuming the bonuses aren't giving the players a potential advantage (say, wager-free freespins and such). If it's a casino that uses a bonus system which locks the deposit in with high wagering requirements, I don't see why they wouldn't shower players with daily bonuses. All I want is to extend my playtime.

Yes, my thoughts exactly. But, it's more complicated than that. As a business they must maximise profits. And even if it is profitable for them to give non-stop bonuses, it might be even more profitable for them to slow down or to even cease giving bonuses sometimes.

I can think of several reasons why it can be more profitable for casinos to not offer or to slow down bonus offers.
Here's one; some players will still deposit even without a bonus and these players will yield more profit for the casino.

It's something that casinos must weigh very carefully as many like myself just refuse to deposit without a bonus.

 

[brianmon]

I haven't had any emails from 32Red casino for, literally, years now. I do get the occasional one from 32Red bingo, where I didn't even know I was a member.

 

[Jasminebed]

I haven't had any emails from 32Red casino for, literally, years now. I do get the occasional one from 32Red bingo, where I didn't even know I was a member.

I had a problem with not receiving any promotional emails from 32Red. I hadn't opted out, used to get them, and my account should I should be getting them. I would get answers from support, just not the regular mailings.

Issue was resolved by opening a new gmail address and changing my email address with the casino. Has worked just fine afterwards.

 

[Deeplay]

The DOTD is still showing on my account. But I dont take every bonus offer. In fact only 1 I touch is a 100% and I think 1 or 2 times 50%
rest of my deposits are straight up no bonus. So think it also comes down to them seeing what bonuses you take - balanced with deposits
that are bonus free.

 

[brianmon]

I wonder if they count reversed withdrawals as a cash deposit? I've often reversed part of a pending withdrawal (usually only the same amount as i was intending to deposit), rather than make a fresh deposit. I'm sure it's better for them, since it saves on processing fees. But does it count with regards to potential bonus-banning?

 

[mcgameboy]

So I logged on to 32Red just now to check what their Dish of the Day for today is (as it is usually 100% up to €50 for me on Fridays), but I couldn't seem to find any offers available on my account. It wasn't a different Dish of the Day, it was just no Dish of the Day at all, it was completely missing from my promotions page. For once I was hoping that annoying bonus reminder would slide in from the right.

Anyway, I contacted their live support to see what was up, and this was the response I got:



I'm really confused by all this, am I the only one who has had this change applied to their account? I'm not exactly winning big at 32Red (€450 deposited, €100 withdrawn) and I am by no means a bonus abuser, so I don't see why I would be singled out to be excluded from these promotions.

Thoughts?

Nope, you're not alone there mate. On January 1st, I finally got bonus banned at 32Red. Having already been bonus banned at Dash, Golden Lounge and Nedplay around April 2015. I signed up at Roxy Palace and Casino Splendido late December and then found I got bonus banned there too, less than a week after I signed up with both of them LOL.

To be honest, I can sort of understand why I got bonus banned at 32Red. I had a terrific spell at 32Red from early October and the cynic in me probably thinks " yep.....bonus banned cuz I won too much". Whether that is true or not, who knows, but the decision is made and I know fighting or complaining about it is a waste of my time...and theirs.

I recall talking to Matt asking why I had been banned without being informed (I got bonus banned without being informed at Dash, Golden Lounge and Nedplay too) and I said to him "You could have at least sent an e-mail to say "We have regretfully taken the decision....blah blah blah". To be fair to Matt, he did give a very good reply....something along the lines of "in the event of you no longer being invited to participate in our DOTD promotions, no correspondence will be entered into." I knew there and then I had no leg to stand on. But it at least clarified things for me.

If 32Red (or any other casino) want to bonus ban you without prior notice, they can. Hell, if they (or any other casino) want to lock or close your account completely, without prior notice, they can. If it is in the T & Cs, then the player can't really do much about it.

Is it a shitty way to find that you have been bonus banned only after logging into the casino? Yep...sure is. But they are within their rights to do it. The T & Cs are very clear. Still a bit classless in my opinion. It doesn't do anything to help the relationship between player and casino. If anything, it could be interpreted as a middle finger salute to the player.

But....at the end of the day, they are a business. They are answerable to shareholders. They are trying to maximise profits. So they will do what they feel is necessary. If the player doesn't like it....tough.

 

[vinylweatherman]

The only change I saw was a personal email invite for a special VIP weekend bonus in addition to the DOTD showing up in the lobby. DOTD is set on individual accounts, and is not necessarily the same offer as everyone else gets.

Email invites are a regressive step due mainly to the problems with such emails getting through to players rather than being rejected as spam by the ISP, something that has become an increasing problem with a subtle change of policy with some ISPs not even delivering spam to a spam folder, but rejecting it before it even gets as far as an individual subscriber's email account. This happened to me over 3 months when Virgin Media moved to a new email system and introduced a new spam filter that rejected many of my Casino Rewards offers before they even entered the ISPs email systems, so they didn't show in spam either! I have found a couple of the 32Red mailers caught up in the mess, and it seems they have somewhat fixed the system so that the spam folder again receives anything deemed by the ISP to be spam, so that users can use the "not spam" tag on them when checking the spam folder.

If DOTD vanishes from the lobby, the most usual cause is that this particular promo has been removed from your account. There are the other promos, such as the $250 freerolls, the £20K fortnightly, and the various races and promos, that will remain as these all require deposits. Even the freerolls should now only work for players who have deposited within the last 30 days.

 

[dionysus]

. Even the freerolls should now only work for players who have deposited within the last 30 days.

I still get the freerolls and I've definitely not depped last 30 days. Perhaps thats subjective, not sure.
_______

Can't recall any 32red emails in a dog's age, though 32red poker often. DotD popped up when I logged in at 7pm as usual.
Haven't been bonus banned here - well, havent been bonus banned anywhere. I may take quite a few bonuses, but I'm sure it helps I never make WR

 

[dionysus]

Just to follow-up, as per the norm, tournaments loaded today as did the Dotd pop-up. Granted, also as is the norm, the casino client crashed during turney, but they're there.

 

[Tirilej]

Just to follow-up, as per the norm, tournaments loaded today as did the Dotd pop-up. Granted, also as is the norm, the casino client crashed during turney, but they're there.

So far we all can play the Daily tornament even though no deposit. What you can't play is the fortnightly without having made a deposit recently.
For me everything worked with no problem today. A pleasant surprise

 

[dionysus]

So far we all can play the Daily tornament even though no deposit. What you can't play is the fortnightly without having made a deposit recently.

Strange. I'm pretty sure this is the most recent fortnightly. I could be wrong though.

 

[Tirilej]

Strange. I'm pretty sure this is the most recent fortnightly. I could be wrong though.

No that's the latest one. Strange Maybe they let you play at 32Red without a deposit but definately not on their other casinos.
If you can manage that too then I will scream

 

[dionysus]

Lol, I only play at 32Red of the group.

 

[petro]

@mcgameboy

"yep.....bonus banned cuz I won too much". Whether that is true or not.."
I have a lot of conflicting information about that.
Not only my own experience but other player's experiences shows that they don't do this.
I would grant 32Red that at least; that they are rational enough not to ban a player for winning in and of itself.

I know other casinos will bonus ban players simply for winning. I can cite a pretty recent post about a player here on CM asking the casino why they were bonus banned and the casino's response was simply because he won.

"I recall talking to Matt asking why I had been banned without being informed..."
Yes, they don't give you any warning and that causes problems.

When they bonus banned me, the staff at the casino wouldn't even tell me what was going on. They just told me that "the promotion is email only" and being 100% innocent I thought they had suddenly changed the way they give out bonuses and I asked to be put back on the email list. Only after waiting for a period of time with no offers by email did I put 2 and 2 together.
They are so scared of offending players that they sacrifice the truth. And it's not the 1st time 32Red have caused trouble by doing this; they practice it regularly.
I'm not going to give 32Red a lecture in basic morality; that's what this is about.

I had some clues that staff know before-hand that a player is going to be bonus banned.
After having every single reasonable request rejected for the last 5 years they suddenly started to cut me some slack.
I thought something fishy was going on, and my suspicions were confirmed; shortly after I was bonus banned.
Real classy 32Red You pat the cow and speak kindly to it, before you slaughter it.

I am currently looking into the specific reasons why 32Red bonus ban people.
Apart from the obvious: people profiting from the casino. It seems to me there other reasons why they bonus ban...

It's important for players to be confident that the casino they are at, acts rationally. Because if the casino isn't, it can harm players.

 

[dionysus]

I've not been bonus banned anywhere (and there's a few I'm rather surprised I'm not).

But really; their prerogative and I'm sure there's a myriad of reasons, none of which they need to justify

*a complex formula
*you won too much
*you deposit too little
*you only take bonuses
*we simply don't like you

All the casino is entitled to do, is treat you fairly. And fairly and equally are not synonymous and needn't be.

 

[datch]

32red

I think it is about just two factors:


- player mainly takes the 50% - 100% bonusses, rarely/never makes straight deposits

in combination with

- player wins too often/much with these bonusses (and is ahead over a period of say 3 - 4 months, due to bonus winnings)


Däng! -->bonus banned, or how they call it: "Bonusses have been temporarily removed from your account"

 

[snotter999]

Has anyone been bonus banned and then got the Dish of the Day back after depositing enough to keep them happy?

I got bonus banned after a few to many wins (hehe good for me)
Have made quite a few deposits since but no where near as many as i used to.
Used to love those 25% bonuses!

Doesn't really bother me either way.
Often don't bother with bonuses but rather like the little ones.

 

[goatwack]

Bonuses are not mandatory, we forget that casinos take a hit by giving them out and essentially giving the player free funds to....take money off their business if cleared. Doesn't really make much sense really, perhaps this is why they cannot be given out to every player, all the time.

Yes I do get the emails fairly regularly, and nearly always when I have no money. When it comes to regular reloads and overall fair wagering terms I can't think of anyone as consistent as 32Red.

Overall I am probably down at 32Red too, this obviously must have a large bearing on whether I receive these bonuses, makes sense to me. At the same time if I cleaned up there I wouldn't be holding my breath to get any sort of emails from them, it's perfectly logical. They are a business after all!

 

[aceking123]

To be honest 32red & bonuses & fair play with bonuses are still number one ,you can pretty much play unrestricted on any games & all kind of bets.

im clearly down but do take mixed bonuses there even the small ones , doesn't matter about wagering there to me if im going to play i shall do it anyway.

 

[vinylweatherman]

The real problem for the casino here is PR. There is no way to put a positive spin on a bonus ban given how integrated they have become with the product experience. Trying to put a positive spin to spare a players' feelings can actually make things even worse. Hiding the truth behind a cloak of secrecy makes it worse still, as players have to guess why they have been banned, and others have to second guess from the tales whether or not they too might get bonus banned unless they play differently.

The problem with something like "Dish of the day" being allowed to get settled in for a couple of years as a regular and expected DAILY promotion is that it's immediately obvious when a player has been "insulted" over their style of play. So obvious and expected that in some cases, a technical issue with the promo can cause offence even if the player hasn't actually been bonus banned.

The problem with bonus banning players who have done nothing "smart" with their play, but just got a lucky hit one day, is that it serves as an accusation that somehow the casino is accusing them of cheating to get the big win, and whilst they can't prove it well enough to void the withdrawal, they are going to make their feelings known via an immediate bonus ban for the "offence". This is what causes the damage on the PR front, especially for the more trigger happy casinos.

I do not consider 32Red "trigger happy", and neither do I believe they bonus ban players purely for being ahead (if they did, I would have been bonus banned in 2009!).

I DO believe that it has much more to do with what bonuses the player takes, and taking ONLY the 100% offers and nothing else is most likely to bring on the bonus ban. If you take almost ALL of the DOTD offers, even the crap ones, and occasionally deposit more besides when the mood takes you to play some more, a bonus ban is unlikely. If anything, being offered even MORE under their new email invites on top of the DOTD offerings is a possible outcome.

Unlike DOTD, the email invites are not supposedly tied to an expectation, but from my observations, 32Red are falling into the trap of issuing them to a schedule, which runs the risk of them ending up being perceived as a scheduled promotion, along with the risk of a player feeling "insulted" if after a while the schedule changes, or they are dropped from the list.

 

[Slotster!]

I must be the worst (or best) player in the world. In about 17 years or so of playing online, I've never been stopped/banned/restricted from bonuses or anything. I'm clearly the exact sort of idiot casinos are after

 

[Jono777]

Whilst I agree to a point with some of the points raised, there is no 100% clear definition of the 'Bonus Ban' IMO

Nothing specific to 32 Red, each casino will have its own set of criteria for 'To ban or not to Ban'

As mentioned continuous use of 100% matches only can be one as can 'casual play, never risking you own funds, I could go on forever lol.

The only one I feel is not on the list (or maybe only a very small contributor and would need 'other reasons) at 32 Red (and a bit unfair towards this particular casino and maybe other casinos too??) is the 'Bonus Ban the Winner(s)

Reason I say this I've been with them approx 8 years or so and am currently 5K ahead which as a low roller is quite an achievement I suppose and (touch wood ) still get my DOTD offers.

 

[Deeplay]

Think its pretty simple - if you dont deposit without a bonus ever or are way up probs you get banned. I dont think there is any big mystery to this.

I aint been bonus banned at 32red but dont take each bonus offered. I still cant resist the 100% DOTD but rest I usually leave alone.

All my deposits across all casinos this past 2 weeks apart from 1 have been bonus free. I did take a casumo 100% and regretted it!
Was 160 ish up with around 20 million in play through still to go ;-) the rest you can work that one out. No cash out for me that day.

 

[petro]

I must be the worst (or best) player in the world.

There is a saying: the "master wizard" is someone least expected.

 

[Harry_BKK]

Explained this already once.

32RED and every other casino need to keep the deposit/comp ratio to roughly 25-30%. Anything higher and it becomes unprofitable for the casino in the long run, especially if players only deposit to take 50 or 100% bonuses

Simple as that. Be above over a prolonged time and the bonus offers get smaller, rarer or are removed all together.

 

[petro]

I was going to start my own thread about this.
But since the topic is so developed I will say what I was going to say here.
I apologise to OP if it's a hijack.

All the evidence I have about this says that Harry BKK is right.
Players must not only consistently lose in order to claim bonuses. But, they must lose enough to cover costs for other things such as; payment processing, Microgaming's cut, staff, stockholder dividends, and so forth. And if someone is only taking the higher bonuses, it's not going to be enough to pay for all those things; even if you are just playing slots or mainly slots.

What I'm stuck on:
- Why don't they tell people that they can only remain profitable by giving players the lower % bonuses?
Other casinos do this. I visited an accredited casino just recently and I complained about the high playthrough of their bonuses. They said they can't remain profitable and offer a lower playthrough. There's nothing wrong with that.

- Why don't they start offering bonuses that reflect what they can truly afford to give?

- And if they don't fix these problems; can they still be considered an ethical casino? A casino that offers 100% bonuses, which can only really afford to give 50% (or whatever) seems a bit questionable to my mind.

 

[dionysus]

Because there's also the element of individuality.
Example, someone who grinds and successfully cashed out bonuses is probably less likely to keep receiving them, and others who play for fun or blow back winnings every time can afford to receive them.

And there's other factors: goodwill, loyalty, discretion.

There's no real a+b = C but rather a hundred things to look at.
It's ethical - piss poor managers and CS who don't know what they're doing will get tossed; savvy ones will remain.

We've seen casinos offer poorly designed promos and sink, and others offering clever ones lasting the distance.

ALL a casino has to do is remain fair. Fair does not mean 'Player A should receive what player B received'

 

[petro]

I'm still examining this topic.

I can quote myself from several posts in the past saying: "Casinos should be free to give bonuses/do business with whomever they please."
But now that I'm the one bonus banned, it's harder to swallow.

I think there's some importance in understanding the reasons behind the actions of casinos.
Take this for example: We all accept the idea that casinos can choose to do business with whomever they please.
Let's say if someone uses a roulette system at a casino. After, the casino says: "We don't want this guy as a customer because he used a system."
That seems OK if we refer back to the rule: Casinos can pick and choose their customers.

Any way you look at it, a casino would have to be out of it's mind to ban a player just for using a roulette system. And because they are acting crazy it increases the chance for the casino to try something even crazier; like stealing winnings. (It's true.)

There's a definite link between player safety and straight-up bans/bonus bans. It might not be a large enough link for someone like Max to be concerned about but as a player, for your own safety it's important to know the reasons why people get banned/bonus banned.