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32Red - Dish of the Day changes?

Discussion in 'Online Casinos' started by McMaNGOS, Feb 19, 2016.

    Feb 19, 2016
  1. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    So I logged on to 32Red just now to check what their Dish of the Day for today is (as it is usually 100% up to €50 for me on Fridays), but I couldn't seem to find any offers available on my account. It wasn't a different Dish of the Day, it was just no Dish of the Day at all, it was completely missing from my promotions page. For once I was hoping that annoying bonus reminder would slide in from the right. :D

    Anyway, I contacted their live support to see what was up, and this was the response I got:

    I'm really confused by all this, am I the only one who has had this change applied to their account? I'm not exactly winning big at 32Red (€450 deposited, €100 withdrawn) and I am by no means a bonus abuser, so I don't see why I would be singled out to be excluded from these promotions.

    Thoughts?
     
    1 person likes this.
  2. Feb 19, 2016
  3. datshowiwoll

    datshowiwoll Experienced Member mm2

    Occupation:
    Equine PR
    Location:
    United Kingdom
    Yesterday I logged in and the same thing - nothing.

    About an hour later i got an email from them with 100% up to €50 :thumbsup: .... Hope the same will happen for you :)
     
    1 person likes this.
  4. Feb 19, 2016
  5. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    I had:

    - yesterday - 100% up to 200
    - today - 25% up to 50
     
    1 person likes this.
  6. Feb 19, 2016
  7. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    "Matt: Unfortunately all our bonuses are now by email invitation only I'm afraid. This isn't to say you won't receive the offers, you'll just need to keep an eye on your inbox for future offers you may be invited to."

    That's a friendly way of saying you've been bonus banned.
    It's a long and complicated story but I know a lot about it...
    It's unlikely that Mark would be able to help you. If you want your bonuses back they will ask you to make deposits without bonuses, then they might start offering you bonuses again.
    Note: being bonus banned at 32Red does not necessarily mean that you have abused their bonus system.


    Maybe that is another possibility. But, that's never happened to me, over the past 5+ years I have never been invited by email, I've just logged on the casino to claim my bonuses.
    They could have changed the way they give bonuses, I'm not 100%. I made a deposit about 12 hours ago, so if it is a recent change it hasn't affected my account yet.
     
    2 people like this.
  8. Feb 19, 2016
  9. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I have noticed a change because last weekend I got a personal offer.

    Some maybe only deposit when there is a 100% or always with a bonus. Try to make a couple with no bonus and I'm sure they are willing to review your account again..
    They do give out a lot so no reason complaining.

    It's also possible to send one of the reps a question about your account.

    Then go win :thumbsup:
     
  10. Feb 19, 2016
  11. elrudo

    elrudo Experienced Member

    Location:
    Netherlands
    Thread title almost got me worried.

    100% up to 50 yesterday and 25% up to 50 today for me

    You must register/login in order to see the link.
     
    Last edited by a moderator: Dec 12, 2017
    1 person likes this.
  12. Feb 19, 2016
  13. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    Sorry for the confusing title - I just assumed based on the wording of the rep that this was a change that applied to everyone, not just a select few. My mistake. :)

    Either way, I don't think I'll ever understand casinos that ban users from taking bonuses, assuming the bonuses aren't giving the players a potential advantage (say, wager-free freespins and such). If it's a casino that uses a bonus system which locks the deposit in with high wagering requirements, I don't see why they wouldn't shower players with daily bonuses. All I want is to extend my playtime.
     
    1 person likes this.
  14. Feb 19, 2016
  15. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    Yes, my thoughts exactly. But, it's more complicated than that. As a business they must maximise profits. And even if it is profitable for them to give non-stop bonuses, it might be even more profitable for them to slow down or to even cease giving bonuses sometimes.

    I can think of several reasons why it can be more profitable for casinos to not offer or to slow down bonus offers.
    Here's one; some players will still deposit even without a bonus and these players will yield more profit for the casino.

    It's something that casinos must weigh very carefully as many like myself just refuse to deposit without a bonus.
     
    1 person likes this.
  16. Feb 19, 2016
  17. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I haven't had any emails from 32Red casino for, literally, years now. I do get the occasional one from 32Red bingo, where I didn't even know I was a member.
     
    1 person likes this.
  18. Feb 19, 2016
  19. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I had a problem with not receiving any promotional emails from 32Red. I hadn't opted out, used to get them, and my account should I should be getting them. I would get answers from support, just not the regular mailings.

    Issue was resolved by opening a new gmail address and changing my email address with the casino. Has worked just fine afterwards.
     
  20. Feb 20, 2016
  21. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    The DOTD is still showing on my account. But I dont take every bonus offer. In fact only 1 I touch is a 100% and I think 1 or 2 times 50%
    rest of my deposits are straight up no bonus. So think it also comes down to them seeing what bonuses you take - balanced with deposits
    that are bonus free.
     
    1 person likes this.
  22. Feb 20, 2016
  23. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I wonder if they count reversed withdrawals as a cash deposit? I've often reversed part of a pending withdrawal (usually only the same amount as i was intending to deposit), rather than make a fresh deposit. I'm sure it's better for them, since it saves on processing fees. But does it count with regards to potential bonus-banning?
     
    1 person likes this.
  24. Feb 20, 2016
  25. mcgameboy

    mcgameboy Screenieholic & Essayist mm2

    Occupation:
    Casual Stocktaker (Inventory Counter)
    Location:
    Belfast

    Nope, you're not alone there mate. On January 1st, I finally got bonus banned at 32Red. Having already been bonus banned at Dash, Golden Lounge and Nedplay around April 2015. I signed up at Roxy Palace and Casino Splendido late December and then found I got bonus banned there too, less than a week after I signed up with both of them LOL.

    To be honest, I can sort of understand why I got bonus banned at 32Red. I had a terrific spell at 32Red from early October and the cynic in me probably thinks " yep.....bonus banned cuz I won too much". Whether that is true or not, who knows, but the decision is made and I know fighting or complaining about it is a waste of my time...and theirs.

    I recall talking to Matt asking why I had been banned without being informed (I got bonus banned without being informed at Dash, Golden Lounge and Nedplay too) and I said to him "You could have at least sent an e-mail to say "We have regretfully taken the decision....blah blah blah". To be fair to Matt, he did give a very good reply....something along the lines of "in the event of you no longer being invited to participate in our DOTD promotions, no correspondence will be entered into." I knew there and then I had no leg to stand on. But it at least clarified things for me.

    If 32Red (or any other casino) want to bonus ban you without prior notice, they can. Hell, if they (or any other casino) want to lock or close your account completely, without prior notice, they can. If it is in the T & Cs, then the player can't really do much about it.

    Is it a shitty way to find that you have been bonus banned only after logging into the casino? Yep...sure is. But they are within their rights to do it. The T & Cs are very clear. Still a bit classless in my opinion. It doesn't do anything to help the relationship between player and casino. If anything, it could be interpreted as a middle finger salute to the player.

    But....at the end of the day, they are a business. They are answerable to shareholders. They are trying to maximise profits. So they will do what they feel is necessary. If the player doesn't like it....tough.
     
    2 people like this.
  26. Feb 20, 2016
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The only change I saw was a personal email invite for a special VIP weekend bonus in addition to the DOTD showing up in the lobby. DOTD is set on individual accounts, and is not necessarily the same offer as everyone else gets.

    Email invites are a regressive step due mainly to the problems with such emails getting through to players rather than being rejected as spam by the ISP, something that has become an increasing problem with a subtle change of policy with some ISPs not even delivering spam to a spam folder, but rejecting it before it even gets as far as an individual subscriber's email account. This happened to me over 3 months when Virgin Media moved to a new email system and introduced a new spam filter that rejected many of my Casino Rewards offers before they even entered the ISPs email systems, so they didn't show in spam either! I have found a couple of the 32Red mailers caught up in the mess, and it seems they have somewhat fixed the system so that the spam folder again receives anything deemed by the ISP to be spam, so that users can use the "not spam" tag on them when checking the spam folder.

    If DOTD vanishes from the lobby, the most usual cause is that this particular promo has been removed from your account. There are the other promos, such as the $250 freerolls, the £20K fortnightly, and the various races and promos, that will remain as these all require deposits. Even the freerolls should now only work for players who have deposited within the last 30 days.
     
  28. Feb 20, 2016
  29. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I still get the freerolls and I've definitely not depped last 30 days. Perhaps thats subjective, not sure.
    _______

    Can't recall any 32red emails in a dog's age, though 32red poker often. DotD popped up when I logged in at 7pm as usual.
    Haven't been bonus banned here - well, havent been bonus banned anywhere. I may take quite a few bonuses, but I'm sure it helps I never make WR :D
     
  30. Feb 21, 2016
  31. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Just to follow-up, as per the norm, tournaments loaded today as did the Dotd pop-up. Granted, also as is the norm, the casino client crashed during turney, but they're there.
     
  32. Feb 21, 2016
  33. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    So far we all can play the Daily tornament even though no deposit. What you can't play is the fortnightly without having made a deposit recently.
    For me everything worked with no problem today. A pleasant surprise :)
     
  34. Feb 21, 2016
  35. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Strange. I'm pretty sure this is the most recent fortnightly. I could be wrong though.
    32Red - Dish of the Day changes?: fn.JPG,Feb 21, 2016
     
  36. Feb 21, 2016
  37. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    No that's the latest one. Strange:eek2: Maybe they let you play at 32Red without a deposit but definately not on their other casinos.
    If you can manage that too then I will scream:p
     
    1 person likes this.
  38. Feb 21, 2016
  39. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Lol, I only play at 32Red of the group.
     
    1 person likes this.

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