upaymybills
Account closed - <a href="http://www.casinomeister
- Joined
- Dec 1, 2012
- Location
- botosani
Hi guys ,
First off all i want to apologize for my poor english but il try to make myself clear ass possible.
So , i have made my first deposit to 24hpoker casino worth 100 euros and i should receive another 100 euros bonus with 35 x wager requeremnts.The problem wass the my bonus wassn't triggered instant and i have no ideea why so i thought to contact live chat and ask them why but unfortunally they wassnt online at that hour.
I didn't think it would be a problem if i start to play with my deposit and if i e-mail them and ask to credit my bonus.
Today i receive a response from their support were they ask me to re-deposit again and they would credit me the bonus i should get with my first deposit.WTF ? Serious , i think this is unfair and its a bad mannier to deal with customers.
Here is the e-mail :
My reply :
And few minutes ago i receive a e-mail were they say to me that i didnt received the bonus because i made several deposits in past on their casino wich is not true because i have never played there.
What can i do ? Should i forget about this bonus , and close my acount with them ? Some advices are welcome.
Cheers,
Mihail
First off all i want to apologize for my poor english but il try to make myself clear ass possible.
So , i have made my first deposit to 24hpoker casino worth 100 euros and i should receive another 100 euros bonus with 35 x wager requeremnts.The problem wass the my bonus wassn't triggered instant and i have no ideea why so i thought to contact live chat and ask them why but unfortunally they wassnt online at that hour.
I didn't think it would be a problem if i start to play with my deposit and if i e-mail them and ask to credit my bonus.
Today i receive a response from their support were they ask me to re-deposit again and they would credit me the bonus i should get with my first deposit.WTF ? Serious , i think this is unfair and its a bad mannier to deal with customers.
Here is the e-mail :
Subject: Re: iGame Support Ticket [ ref:_00DD0oXLF._500D0IX6nB:ref ]
Dear Player,
Please try again. If the box is still not available, then
we can manually credit the bonus after you have made the deposit.
Please feel free to contact us if you have any additional questions.
Sincerely,
Natali
My reply :
Dear Support ,
I don't have in plan to make any other deposit on 24hpoker till this problem is not solved.I haved tried to reach you're support right after i made my first deposit to play on yours casino and ask why the 100 euro instant bonus wass not credited but unfortunally it wass offline at that hour.As you can see it wass my first deposit and i played only casino games with it so i really dont see why you dont want to credit it manually now , instead of asking me to make another deposit.
Looking foward to hear from you,
Cheers,
And few minutes ago i receive a e-mail were they say to me that i didnt received the bonus because i made several deposits in past on their casino wich is not true because i have never played there.
Dear Player,
We have found the cause why you did not receive the casino bonus box anymore. It is because you have made previously several deposits to casino and unfortunately you are not anymore eligible for the casino bonus.
Regards
Olev
Support
What can i do ? Should i forget about this bonus , and close my acount with them ? Some advices are welcome.
Cheers,
Mihail