ATTN: Casino Rep 21Casino - Nanny state overkill

Try these games at 21Casino

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
Do Americans use paper towels for butt wiping too? $20 a month? That's a bold claim.
Yeah, i thought so too.
$20 buys alot of paper towels.

Also a bit bold to assume that just because they dont own a shamwow, they dont own any other kind of re-usable towel they can wipe stuff up with.
I mean, there are alternatives.

 
21Casino is reviewed at Casinomeister - it's an accredited and vetted - highly recommended casino here.

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
ffs kroffe, you've got way too much time on your hands lol ;)
I personally don't use a whole sheet, rip off the smallest amount that i feel is necessary for the job at hand. Talking about when in the kitchen obviously, wouldn't recommend that gamble in the bathroom.
 

flyingguy

Full Member
Joined
Aug 13, 2015
Location
London
Can't begin to imagine what it's going to be like when autospins are gone. I regularly have sessions that last hours playing doa on 9p with a total deposit of £10/£20, that along with the absence of quick spins mean we'll all be getting responsible gambling teams chasing us!
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Can't begin to imagine what it's going to be like when autospins are gone. I regularly have sessions that last hours playing doa on 9p with a total deposit of £10/£20, that along with the absence of quick spins mean we'll all be getting responsible gambling teams chasing us!
Not at casinos that have management with any brain cells in their heads. Saying this, these days that doesn’t seem such a given.
 

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
Might help if you tagged them so they know about it though.

The reps are a waste of time though so probably won't make a difference
I get that - to a degree. If i was a rep - especially for the so called accredited casinos, every couple of days I would be reading all the threads with the Prefix Attn - Casino Rep to check if it was my brand. Should not need to tag them - that actually defeats the point of the title
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I get that - to a degree. If i was a rep - especially for the so called accredited casinos, every couple of days I would be reading all the threads with the Prefix Attn - Casino Rep to check if it was my brand. Should not need to tag them - that actually defeats the point of the title
Well yes, in a perfect world that would happen, but we don't know how busy the rep is, they might not have time to go through every thread like that. Tagging them gives a notification, so then they have no excuse. The reps haven't read this thread, but they haven't replied to my PM from around 2 weeks ago either so I wouldn't hold my breath
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Just noticed i receieved a call, but had missed it. so i guess, like Mouse, i will be trasted like a 10 year old and then told to wait again while they send this conversation with this 10 year old to some other adult to confirm or not if they want to steal my bonus money.

Probably just as well I didn't answer them. im really, really not a fucking morning person ;)
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Well yes, in a perfect world that would happen, but we don't know how busy the rep is, they might not have time to go through every thread like that. Tagging them gives a notification, so then they have no excuse. The reps haven't read this thread, but they haven't replied to my PM from around 2 weeks ago either so I wouldn't hold my breath
And with all of the legalese and other restrictions that are imposed on online gaming companies, you're going to see less and less participation from many reps. They have to run statements through legal teams, etc. Not saying that this is the case here - but it is an issue.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
And with all of the legalese and other restrictions that are imposed on online gaming companies, you're going to see less and less participation from many reps. They have to run statements through legal teams, etc. Not saying that this is the case here - but it is an issue.
I would have thought that in almost 2 weeks, and bearing in mind one of the reps read my PM within an hour of sending it, a reply saying, thanks for the message, we are looking into it and will get back to you when we can, would be possible. Granted, the main subject of my PM was quite complex and would have needed dealing with by the affiliate manager (which Dawn is) and I wouldn't expect to be given specifics of what action was taken, if any, but a rep should be able to tell me why my account had been locked. If they can't do something as simple as that, then not sure what the point of having reps is.
Another rep has told me this morning a missing withdrawal is out of the area he can help in. It seems some reps are here only to maintain a presence in staying accredited rather than being able to help.
 

philderby1

Senior Member
Joined
Oct 8, 2012
Location
derby
Glad I packed gambling in. Too much hassle now, Id sooner save up for a week away somewhere than go through all this runaround
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Well, the lady on the phone had a really soothing and soft voice. Said i accumulated 22 hours of play. Next time I'm going for 30 hours, just so I can hear her voice again.
Maybe that's how to break their RG systems so they never call again:

Punch a 30hr shot shift in on a 24hr day

They should be phoning you asking for your details to send a prize for achieving such a feat.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Well, the lady on the phone had a really soothing and soft voice. Said i accumulated 22 hours of play. Next time I'm going for 30 hours, just so I can hear her voice again.
‘Hi sir, I can see from my records that you joined the site in 2017 and have accumulated almost a day of gambling in 4 years. Are you ok sir?’
 

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
Maybe that's how to break their RG systems so they never call again:

Punch a 30hr shot shift in on a 24hr day

They should be phoning you asking for your details to send a prize for achieving such a feat.
I logged into Hills one day... loaded first game... to be greeted my a message along the lines, you have been playing for 17000 minutes.....
17 0000?!?! Jeez!

Puts 30 hours at a lousy 1800 to shame
 

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
And with all of the legalese and other restrictions that are imposed on online gaming companies, you're going to see less and less participation from many reps. They have to run statements through legal teams, etc. Not saying that this is the case here - but it is an issue.
I understand this - and to be fair - my complaint has been fully and satisfactorily resolved.

However - my point still stands in that it makes more of a mockery of the Attention Casino Rep - banner headline highlighted in red.
And in this case, I've been a customer of 21 casino for best part of 12 months, Plenty of deposits and withdrawals and was a genuine complaint from a (feeling de)valued customer.
Its not like i was whinging that they let me deposit and I lost it all - give it back post.

For me - it stands to reason. If part of a reps role is looking at the forum..... why the hell aren't they? Else as Colin says - it really is a tickbox exercise to improve their rating.

(edited purely for spelling)
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I understand this - and to be fair - my complaint has been fully and satisfactorily resolved.

However - my point still stands in that it makes more of a mockery of the Attention Casino Rep - banner headline highlighted in red.
And in this case, I've been a customer of 21 casino for best part of 12 months, Plenty of deposits and withdrawals and was a genuine complaint from a (feeling de)valued customer.
Its not like i was whinging that they let me deposit and I lost it all - give it back post.

For me - it stands to reason. If part of a reps role is looking at the forum..... why the hell aren't they? Else as Colin says - it really is a tickbox exercise to improve their rating.

(edited purely for spelling)
I have been in touch with the rep - who had read the thread and thought that the issue had been resolved. Most of the reps do lurk, or deal with things privately. It's tough being a rep here - make one mispoken comment and get crucified, or get reemed by the boss. So I am sure you can appreciate this. As for keeping up-to-date on any rep's participation, I have not been around much for the past few months, but I am back. :D
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Guess in genearl it would be easier to contact casino directly instead of rep here. To get in anything account related they need to verify you as the account holder and be able to prove afterward how verification was completed and how strong verification was.

Some casinos have got issues when been trying to assist customers through forums or social media etc... (not through this forum afaik) it only needs on dickhead who asks help, casino rep try to assist and then afterward that dickhead report GDPR and other violations due to missing or not strong enough verification (for example just email or other one detail to locate account without etc...).

That's one reason why casinos usually are not really happy to accept almost anything from any other emails than one registered on account.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Guess in genearl it would be easier to contact casino directly instead of rep here. To get in anything account related they need to verify you as the account holder and be able to prove afterward how verification was completed and how strong verification was.

Some casinos have got issues when been trying to assist customers through forums or social media etc... (not through this forum afaik) it only needs on dickhead who asks help, casino rep try to assist and then afterward that dickhead report GDPR and other violations due to missing or not strong enough verification (for example just email or other one detail to locate account without etc...).

That's one reason why casinos usually are not really happy to accept almost anything from any other emails than one registered on account.
A good balance would be for the rep to ask for an email (like Videoslots do) then do little updates on here via PM, even if it's just 'we've just sent an email' to show they are still involved in the problem and helping to sort it out. They could also give non account specific updates, like 'thanks for the email, I should have it resolved within 24 hours, will email you with any more specific updates'
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Tbf I believe it was probably 25+ hours but due to WHG sometimes having a habit of disconnecting it probably didn't tally it all up together. I had 2 browsers open on my tablet, so able to walk around and do things about the house with it, while playing slots and still having the ability to also share whatever crap comes to mind on CM on the other browser if i so desired. Got halfway through wagering n figured I'd try n get a withdrawal in for the weekend but underestimated just how long it might take, hit 90% of it and gave up.

Reading the terms, that part of the "responsible gambling" department don't work weekends, and since I was locked out around 3pm on the thursday perhaps they probably would have called within 48/72 hours later had it not hit the weekend. Though simply saying "within the next 72 weekday hours" would have been better than to read the words "I can assure you someone will contact you shortly". Took 4 hours from the call to the point of reopening the account and they were pretty responsive on the monday.
 
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