10Bet - Baptism by Fire!!

[David@10Bet]

Hello Sandman and Seventh777,

Thank you for your posts.

Regarding the "Session expired" issue, Sandman, we have forwarded to our Technical team for investigation.

We are currently testing our system- I myself am also checking your account and haven't met this issue.

I would like to assure you that this will be resolved, but unfortunately I am not able to promise it will happen immediately.

Furthermore, there is high probability this is a time out of your connection or as Seventh777 mentioned, the cookies settings. For sure, we will find out what the reason is, unfortunately we are not able to do it immediately.

Regarding your withdrawal, Seventh777, I am always willing to assist you in order to speed up the wirthdrawal process- I have forwarded your request, and I belive it will be processed on time, as soon as possible. It is just harder to happen immediately during the weekend.

Our customer support department is there to explain you the status of your withdrawal- unfortunately they cannot process your withdrawal or investigate a technical issue.

I would like to assure you that as soon as we have results for your inquiries, we will personally inform you.

Thank you for your patience and understanding,

Have a good weekend,

Michelle@10bet

 

[Sandman]

Hi

Hi Michelle..

Thanks for replying.
I have checked cookies and they are all ok.
I also have zero connection issues with any site, any casino ever so I dont understand why the answer would be "connection on my side"

Is this being looked into taday? David did say on chat it would be but I havent received any replies yet?

I'll wait to see what the tech team say however as you can see i told David what I would like to happen if they do not get this sorted today.

If you can please help facilitate this i would be grateful.

Due to fees, exchange rates etc i will lose around 30% of my deposit if it was refunded when this could/can be avoided today.

Thanks

 

[David@10Bet]

Hi Sandman,

I have sent you an email today. We are currently working on this issue and I belive we will shortly have a resolution for you.

I am sure that you have tried all the options- we are currently doing the same in order to find out the reason for this.

I will personally inform you on the outcome.

Have a good evening,

Michelle@ 10Bet

 

[Seventh777]

Thanks for the reply Michelle.

When I enquired about my withdrawal I wasn`t told that withdrawals are not processed at weekends, I have no gripes with this whatsoever, but, when day two comes and no money has reached your Neteller account the alarm bells start ringing , but, now I know that accounts do not work during the weekend all is fine, just wish I was told this on Friday .

Once again ty for your response Michelle .

 

[Sandman]

No answer

Hi Michelle,

Still no update?
Over 48 hours. this is really the worst expeirience I have with a casino.

Please can you get this sorted?

Thanks...

 

[dandan]

My deposit via moneybookers has gone missing in cyberspace!!!! Gave the op all details re the transaction but usual story that accounting needs to look at it.

Customer service friendly... but not much good when my money is out there somewhere!!!!

I won't be back!

 

[David@10Bet]

Hello dandan!

Please message me your username and I will look at your account immediately.

I can assure you that your deposit cannot be gone missing

I am waiting for your feedback.

Yours,

Michelle@10bet

My deposit via moneybookers has gone missing in cyberspace!!!! Gave the op all details re the transaction but usual story that accounting needs to look at it.

Customer service friendly... but not much good when my money is out there somewhere!!!!

I won't be back!

 

[dandan]

All sent Michelle.

And I know its there... it's just not there when it should be.

Plus huge issues with the banking page loading. I was told it was just my end but it seems from todays posts on another forum topic that it wasn't peculiar to me at all.

Your quick response is appreciated!

 

[dandan]

Thanks Michelle.

Perhaps customer service should let folks know that a deposit is in sports? When logging in and seeing 0 balance one thinks that there is nothing there. Especially when the after-deposit screen freezes.

I see now that my deposit is there. One needs to click on the drop down menu on the balance bar.

Thanks much though for sorting it all. Much appreciated!

 

[David@10Bet]

You're welcome Dandan - I am happy all is good and wish you best of luck at the casino!

Kindly note that you have sports and casino balance separate, and depending on whether you're within the casino pages or not, you see the casino balance by default. In addition balance can always be checked in the dedicated My Account section under user balances to avoid any confusion.

Thanks Michelle.

Perhaps customer service should let folks know that a deposit is in sports? When logging in and seeing 0 balance one thinks that there is nothing there. Especially when the after-deposit screen freezes.

I see now that my deposit is there. One needs to click on the drop down menu on the balance bar.

Thanks much though for sorting it all. Much appreciated!

 

[dandan]

Thanks Michelle... deposit found.

But as for play? Tried Golden Casino...

First of all it took me a minute to realise that my deposit of AUD appeared as half the amount... that each credit had a value of $2. That meant I had to spend some time working out my bet per line (in slots).

So then it logs me out (the slot screen still running) and I go back to play the game I was playing... I hit spin as I was doing (not max bet) and it had reset to the original parameters.

Too many variables here! And for a novice... easy to lose much money!

 

[dandan]

Sorry just have to add to my previous post.

I found the whole process difficult from the beginning. First it wouldn't load the banking page.

Then it said Poli was accepted but diverted to moneybookers. Poli being a direct internet online banking service for we aussies and kiwis.

So I deposit and it refused to go back to 10bet and the screeen froze. I logged backed in and for all intents and purposes it showed a zero balance when I logged in (hence my original complaint).

The balance in Golden Casino is confusing. For an Aussie as said... it meant that each chip is worth $2... balance showing half of what I deposited... and so I had to adjust bets and lines accordingly. I did and when the casino timed me out my bet was the same but the lines had reset to just one line. Sorry if I didn't make that clear in my last post.
If playing in the currency of choice then the balance and also bets should show this.

I find this whole thing very odd and I probably haven't expressed myself well either re this... that's because I am confused!!! If I'm going to spend good money the last thing I should be is ... yeh... confuddled! as we say here in Aus.

 

[dandan]

So to add... I go to platinum casino... the microgaming part. And I've determined its nothing but the mobile phone version of microgaming. Not the flash version as I thought it may have been. This should be mentioned on the site! Games are slow to load. So slow in fact I've lost patience.

Waste if a good 100 bucks!

 

[David@10Bet]

Hi dandan,

I understand you may have found difficulties with some of the slot machines - as you know all slot machines are played with coins and some of different sizes depending on the slot type. In addition 1 coin value may vary depending on currency as you found with this particular slot machines, which is not the case with others though.

If you got any timeout while navigating this is mostly likely due to a glitch with your Internet connection.

I hope this helps!

Our Platinum Casino is powered by Micorgaming Quickfire platform - it is the true flash version of Microgaming games and consists of most of their download games.

Some of the slot machines takes longer to load the first time due to the many features that must be loaded. Again, depending on your internet connection speed varies.


Michelle@10bet.

 

[Casinomeister]

Well, besides some software issues, and a few communication hiccups, all seems to be going well.

The limitation of Euro 2000 per week will be noted in the remarks section of the accred list. A number of other casinos have the same limits, but waive it for VIPs and others at their own discretion.

Congrats, Michelle

 

[David@10Bet]

Thank you!

Thanks Bryan! We're very happy and honored to be accredited on Casinomesiter.

I will personally make sure that we continuously improve our service with the community help!

Have a great day!

Well, besides some software issues, and a few communication hiccups, all seems to be going well.

The limitation of Euro 2000 per week will be noted in the remarks section of the accred list. A number of other casinos have the same limits, but waive it for VIPs and others at their own discretion.

Congrats, Michelle