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Thread: Guts absolutely awful customer service

  1. #1
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    Angry Guts absolutely awful customer service

    i sincerely hope you can help me.

    I have emailed Guts several times over the course of a month.

    They have consistently ignored my emails for over a month now, my deposit bonus is yet to be credited. In addition, I had a cash out issue which was instantly reported and evidence was sent via email, which has been ignored for over 4 weeks. Whenever I went onto live chat to ask about this they have IP barred me from ever speaking to them on live chat, it really has been outrageous treatment of a regular customer who has been polite and beyond reasonable, yet they do appear to be taking advantage now. Still NO explanation of why I keep getting blocked from live chat and emails ignored, they want me to have NO opportunity to have them sort this out??

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    Quote Originally Posted by whufc1995 View Post
    i sincerely hope you can help me.

    I have emailed Guts several times over the course of a month, my email is

    They have consistently ignored my emails for over a month now, my deposit bonus is yet to be credited. In addition, I had a cash out issue which was instantly reported and evidence was sent via email, which has been ignored for over 4 weeks. Whenever I went onto live chat to ask about this they have IP barred me from ever speaking to them on live chat, it really has been outrageous treatment of a regular customer who has been polite and beyond reasonable, yet they do appear to be taking advantage no. Still NO explanation of why I keep getting blocked from live chat and emails ignored, they want me to have NO opportunity to have them sort this out??
    I would remove your e-mail address or you will be inundated with spam e-mails.

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    PM the rep. I did link her to this thread.

    https://www.casinomeister.com/forums...osie-guts.html
    Those who saw the buffaloes by thousands and how they pawed the prairie sod into dust with their hoofs, their great heads down pawing on in a great pageant of dusk. Buffalo Blitz.

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    Oh how the mighty have fallen Can casinos just ban people from live chat willy nilly then?

    Perhaps you could pm a rep on here to look into it, I think they still have one round here. I think.
    “For you, the day Bison graced your village was the most important day of your life.

    For me, it was Tuesday."

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    It appears many of their agents are trained to ip ban customers from live chat for no reason whatsoever. Both my phones, laptop you name it, you ask a simple question, live chat will be closed and will completely disappear from that point onwards.

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    http://tinypic.com/r/bv8kz/9

    message at bottom means 'agent has ended chat'

    Then chat will disappear and you will never see live chat option again.

  8. #7
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    Well that's rather a dastardly thing to do if correct.
    And they where immense years back, but my experience wasn't great with them lately either.
    The best casino's seem to be the ones not linked to dozens of others, with the exception of rizk.
    As others say pm the rep, I waited weeks for email replies with guts.
    Best of luck.

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    Great so are you going to bother messaging the rep? She is new here and supposed to be active so give it a try.
    Those who saw the buffaloes by thousands and how they pawed the prairie sod into dust with their hoofs, their great heads down pawing on in a great pageant of dusk. Buffalo Blitz.

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    Rep last online 5th June, PM'ed her earlier
    lol
    !

    Guessing by her activity I think it may be Yit's wife or at least had "How to avoid posting on
    CM
    " training from him
    On a losing Streak?? - Take a break, Eases the pain, Keeps you Sane!

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    Quote Originally Posted by Jono777 View Post
    Rep last online 5th June, PM'ed her earlier
    lol
    !

    Guessing by her activity I think it may be Yit's wife or at least had "How to avoid posting on
    CM
    " training from him
    Haha brilliant. And yeah seems to be a show of good faith at best.

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