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Guts absolutely awful customer service

Discussion in 'Online Casinos' started by whufc1995, Jun 18, 2017.

    Jun 18, 2017
  1. whufc1995

    whufc1995 Newbie member

    Location:
    london
    i sincerely hope you can help me.

    I have emailed Guts several times over the course of a month.

    They have consistently ignored my emails for over a month now, my deposit bonus is yet to be credited. In addition, I had a cash out issue which was instantly reported and evidence was sent via email, which has been ignored for over 4 weeks. Whenever I went onto live chat to ask about this they have IP barred me from ever speaking to them on live chat, it really has been outrageous treatment of a regular customer who has been polite and beyond reasonable, yet they do appear to be taking advantage now. Still NO explanation of why I keep getting blocked from live chat and emails ignored, they want me to have NO opportunity to have them sort this out??
     
  2. Jun 18, 2017
  3. greylady

    greylady The more I learn, the less I know

    Occupation:
    Little Minx :-)
    Location:
    Scotland
    I would remove your e-mail address or you will be inundated with spam e-mails.
     
  4. Jun 18, 2017
  5. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
  6. Jun 18, 2017
  7. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Oh how the mighty have fallen :eek2: Can casinos just ban people from live chat willy nilly then?

    Perhaps you could pm a rep on here to look into it, I think they still have one round here. I think.
     
  8. Jun 18, 2017
  9. whufc1995

    whufc1995 Newbie member

    Location:
    london
    It appears many of their agents are trained to ip ban customers from live chat for no reason whatsoever. Both my phones, laptop you name it, you ask a simple question, live chat will be closed and will completely disappear from that point onwards.
     
  10. Jun 18, 2017
  11. whufc1995

    whufc1995 Newbie member

    Location:
    london
    You must register/login in order to see the link.

    message at bottom means 'agent has ended chat'

    Then chat will disappear and you will never see live chat option again.
     
  12. Jun 18, 2017
  13. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Well that's rather a dastardly thing to do if correct.
    And they where immense years back, but my experience wasn't great with them lately either.
    The best casino's seem to be the ones not linked to dozens of others, with the exception of rizk.
    As others say pm the rep, I waited weeks for email replies with guts.
    Best of luck.
     
  14. Jun 18, 2017
  15. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Great so are you going to bother messaging the rep? She is new here and supposed to be active so give it a try.
     
  16. Jun 18, 2017
  17. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Rep last online 5th June, PM'ed her earlier lol!

    Guessing by her activity I think it may be Yit's wife :p or at least had "How to avoid posting on CM" training from him :eek:
     
  18. Jun 18, 2017
  19. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Haha brilliant. And yeah seems to be a show of good faith at best.
     
  20. Jun 18, 2017
  21. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    lol hilarious
     
  22. Jun 18, 2017
  23. Gonzo

    Gonzo Abusive troll

    Occupation:
    own company
    Location:
    Sweden
    Im so fucking tired off casinos ho have kids on the livesupport chat. Babyes on 20-22 years ho dont know how u talk to people. And most of them dosent even know what rtp is and much more. The casino attitude is like they think. WE NEED THEM, THEY DONT NEED US. they gave totaly forgot that they exist because of us ho plays there. If i am new to casino and support is not friendly and helpfull i dont open acount there. The support may be the lowest ranking in the buiznes and the give the jobb to the one ho wont it. But thats is WRONG very WRONG. The support is the first u talk to when u are new in a casino and tjey are the face off the casino.
     
  24. Jun 18, 2017
  25. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    There are decent reps out there, like the revered Vaughan at betat for example.
    But on a while I agree with you, they need to be a lot more informed on what players need and ask.
    Majority sadly are not
     
  26. Jun 18, 2017
  27. Gonzo

    Gonzo Abusive troll

    Occupation:
    own company
    Location:
    Sweden
    actully the support on Betat is fantastic same. But try vera&john
     
  28. Jun 18, 2017
  29. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    I've been actually trying to verify myself there for weeks at Vera and john. I'll send them tissue and dna shortly, if that's turned down I'll give up.
     
  30. Jun 18, 2017
  31. whufc1995

    whufc1995 Newbie member

    Location:
    london
    tried pm'ing rep and even toured each nations guts support live chat and they have all done the same thing, really shocking how they think they can get away with something like this.
     
  32. Jun 18, 2017
  33. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    If you as you say have been "polite and beyond reasonable" I have a hard time believing they would block you. What are the "cash out issue" you've been having been about?

    I'm certain there are more to this story than meets the eye.
     
  34. Jun 18, 2017
  35. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    I'm still awaiting a call back from months ago, emails took 10 days from team leaders to be responded to, only when i followed it up may I add.
    2 reps awol almost all of the time...yet casumo are now unaccredited for spam?...
    guts want stripping or at least warned at the very least again, how some of these places hold accreditation is beyond me.
     
  36. Jun 18, 2017
  37. whufc1995

    whufc1995 Newbie member

    Location:
    london
    Matti,

    frankly I really am not bothered what you believe. I purely made this account out of desperation as they were being so awful. I would not waste my time about this and have provided screenshots, am more than happy to video a live chat interaction with them as it has happened on multiple occasions regarding this. Believe what you like, but this is completely 100% true and people reacting like you just have vindicates companies like this to behave in this way to more people.
     
  38. Jun 18, 2017
  39. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Well said and time will tell.
    All comes out in the wash as my old grandmother used to say.
     

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