Bet365 Casino Review - In the Grey Zone

"A pretty good casino. But they have distanced themselves from the player community."

CM Rating
8.5/10
User Rating
8/10
Pros:
Good customer service
Wide range of games and gaming platforms
No reverse time
Weekend payouts
16 languages supported
27 currencies accepted
Cons:
Not accredited
Will not discuss player issues with Casinomeister
No flushing
Limited video poker
Not Accepted
Responsive

Overview

First Impression

Bet365 was listed in Casinomeister’s Accredited section from December 2007 until August 2016. During this time they had done a pretty good job taking care of their players, and providing punters with a wide array of gambling platforms to include casino games, sports betting, live dealers, poker, bingo, and financials. Really pretty much everything under the sun.

Their main problem though is that they have gotten too big. The marketing arm has distanced themselves from player management which tends to acerbate problems if and when they occur.

Bet365 is a massive company which has made the decision to move away from being a player facing casino to one that is just highly marketed. In other words, if you are looking for a personal touch, or to actually discuss gaming topics in forums like Casinomeister with its staff, you are out of luck. If this is not important to you, then Bet365 could be a good fit. Caveat – if you run into problems with this casino, you will not have a recourse like our arbitration service. You will have to go elsewhere to have your grievance solved.

The staff at Bet365 have made it perfectly clear that they will not discuss player issues with Casinomeister. This is strictly a corporate decision. Players need to understand that if players give an arbitrator like us – or any third party for that matter – explicit permission to act in their behalf, the casino is allowed to comply. Some casinos like this one will cite some “player confidentiality” clause, but this is total nonsense. Under UK law, players have the right to ask anyone to represent them in a dispute. Whether or not the casino wants to comply, it’s up to the casino. The bottom line is that they are obligated to respond to an officially appointed arbitrator, but may answer to one that is chosen by a player. Please check out the following for further discussion on Casino Industry Myths: The Data Protection Act (DPA)

Bet365 had their accreditation revoked from Casinomeister because they were not willing to discuss players with us. Casinomeister is a certified arbitrator in the UK and EU, and we would expect casinos listed as an accredited casino to be cooperative with the occasional issue. We also require accredited casinos to maintain a presence in our forum – to which they have also shown no interest. So at the moment, they are now listed in our “reservation” section. They may be pretty good, but we have reservations about them.

Bet365 Sign up Process

It’s a relatively simple process. Signing up take a little while though – they collect a bit of information about you, but you also have the chance to set deposit limits and “time-out” alerts. You also have the opportunity to select a bonus, or choose not to receive a sign up bonus.

 

Player's Winning Screenshots

Deposit & Withdrawal

Accepted currencies:
Deposit Methods:
Bank wire transfer, Entropay, iDebit, Neteller, Paypal, Paysafe Card, Skrill, Trustly, Visa
Withdrawal Methods:
Bank wire transfer, Cheque, Entropay, iDebit, Neteller, Paypal, paysafecard, Skrill, Visa
Reverse time
0-5 hrs
Cashout time
13-23 hrs
Payout limits
Limits vary depending on cashout method (Range from £5,500 to £99,999)
Weekend cashouts
Yes
Manual flushing
No

Games & Software

Bet365 has typical clunky Playtech download – which is ok if you like Playtech games. In my opinion, the Microgaming download client is much more user friendly – it’s much easier to find the games you want. And microgaming’s Video Poker just can’t be beat. But the Playtech download client offers you live games as well.

The non-download version is ok. If you are searching slots by software provider – forget it. You have to know the games’s name, or if it’s 9 lines, 15 lines, etc. The website leaves one a little underwhelmed.

The plus side is that if you are into other platforms, Bet365 offers just about everything. Besides their casino games, they offer live games, sports, financials, poker, and bingo.

Payout Speed

Request Date Country Bank Method Reverse Time
(Approx)
Time to Receipt
(Approx)
ID Requested Weekend Request

General Information

Website
bet365
Software
Cryptologic , 2By2 Gaming , Ash Gaming , Genesis , Microgaming , Netent , Play’n go , Playtech , Williams Interactive , WMS
Casino Reps
Live Games
Yes
Loyalty program
Yes
Founded
2001
Licensing Jurisdiction
Casino, Games, Poker and Bingo operations are licensed and regulated by the government of Gibraltar Sports and Finance wagering is licensed by the UK Gambling Commission.
Certified
No
No Deposit Bonus
Yes
Jackpots
Accredited
No
Publicly traded
No
Affiliate program
No
Mobile
Yes
Other products
Country restrictions:
Afghanistan, American Samoa, Angola, Australia, Belgium, Burundi, Cambodia, Chad, Congo - Brazzaville, Congo - Kinshasa, Eritrea, France, French Guiana, Guadalupe, Guinea-Bissau, Haiti, Hong Kong, Iran, Iraq, Libya, Martinique, Monaco, Myanmar [Burma], Netherlands, North Korea, Philippines, Polish, Portugal, Puerto Rico, Singapore, Somalia, South Africa, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, U.S. Virgin Islands, United States, Uzbekistan, Venezuela, Yemen, Zimbabwe
See All Countries
Phone contact

+800 12 365 365
+441782 684 757

Contact info

Pros

Good customer service

Wide range of games and gaming platforms

No reverse time

Weekend payouts

16 languages supported

27 currencies accepted

Cons

Not accredited

Will not discuss player issues with Casinomeister

No flushing

Limited video poker

Verdict

Casinomeister Rating

Software
Jurisdiction
Reverse Time
Cashout Time
Weekly Withdrawal Limits
Meister Points

Bryan's Verdict

Bet365 is a relatively good casino. Most players will not have any problems – Bet365 is upstanding and rarely has any outstanding player complaints. I would recommend Bet365 to the casual or recreational gambler. But on the other hand, advantage players need to be aware that if they run into problems with bonus rules or other technical aspects of play, they may end up caught in a tangle of bureaucracy. There will be no assistance from us.

Rating
8.5/10

Forum

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Replies: 6
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Last post by elkoxon
6 months ago
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5 years ago

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