Why Is My Bet365 Account Restricted?
By Alex Smith, Last updated May 3, 2024
If you’re a regular at betting sites, you’ll likely already be familiar with the perils of account restrictions. This page will determine what to do if you find your Bet365 account restricted. We’ll look at the mystery surrounding this practice and provide you with insights to help you navigate through this often misunderstood aspect of online betting.
From understanding what account restrictions mean and the common reasons why online bookmakers commonly restrict accounts – and exclude betting markets – we’ll give you the knowledge needed to ensure you avoid getting your accounts locked at betting sites. We will also show you what to do if you find your account restricted at Bet365,
Click here to read our full review of Bet365 Casino.
What Does An Account Restriction Mean?
Imagine logging into your Bet365 account to find out that you can’t place any bets, withdraw your money, or even deposit funds – this is an account restriction. In layperson’s terms, it’s when the betting platform limits certain activities on your account, usually preventing you from placing bets or accessing your funds.
$35
No Maximum
40x
No code required
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Yes
$10; $20 if depositing via BTC
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20x (deposit+bonus)
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$110
Yes
Bet365 can impose various account restrictions, including full account locks, to partial blocks, like multiple betting sites. Understanding the reasons behind these restrictions is crucial, especially if you’re playing at multiple betting sites. All online sports betting operators follow similar guidelines, and while this information primarily applies to professional gamblers, it’s also applicable to newbies.
You can usually still log in if your sports betting account becomes restricted. However, you cannot place any bets or withdraw money. If you have failed an ID check, your Bet365 account may be locked entirely, meaning you won’t even be able to log in.
Common Reasons Why Bet365 Accounts Get Restricted
Online betting is more complex than it might seem at first glance. There are tons of different factors that can lead to a Bet365 account becoming restricted. This section will examine some of the most common reasons behind a Bet365 account restriction. Understanding the most common reasons behind account restrictions can ensure you don’t accidentally end up breaking the site’s rules and having your account locked.
Verification Failure
One of the most common causes of account restriction is verification failure. As part of their effort to maintain a safe and secure betting environment, Bet365 requires users to verify their identity. However, your time to complete a KYC check depends on where you live. Players in the UK, for example, must verify their identity upon sign-up – before they can place bets or wager any real money.
Players in other countries can generally deposit and begin playing without completing a full KYC check. Still, you will usually need to pass a check before withdrawing.
If you’re asked to complete a KYC check at Bet365, you’ll usually need to provide a valid identification document, proof of address, and in some cases, proof of income. If the information provided doesn’t match the records or seems suspicious, Bet365 may restrict your account until the matter is resolved.
As a result, ensuring all your submitted details are accurate and up-to-date is essential. Any discrepancy, however minor, could lead to unnecessary account restrictions. Your Bet365 account may also be locked if they require additional information from you. If this is the case, their customer support team will email you the information they need from you.
Breaking The Bet365 Casino Terms and Conditions
Bet365 operates under rules and guidelines like any other platform, which they call the terms and conditions. If you’re found to be breaking these terms, your account could end up being restricted without warning.
While no sports betting site will ever (usually) tell you the reason why your account has been restricted when it comes to breaking the terms and conditions, there are some common reasons, which can range from minor issues, like inputting incorrect personal details, to more severe cases like misusing the site.
Below, we’ll show you some of the essential terms and conditions to be aware of:
“1.1 All applicants must be over 18 years of age and of legal capacity to place a bet/wager or register with bet365. bet365 reserves the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided. bet365 takes its responsibilities regarding underage and responsible gambling very seriously (for further details, please click here).
bet365 reserves the right to close or suspend your account at any time and for any reason. Without limiting the preceding sentence, bet365 shall be entitled to close or suspend your account if:
(a) you become bankrupt;
(b) bet365 considers that you have used the Website in a fraudulent manner or for illegal and unlawful or improper purposes;
(c) bet365 considers that you have unfairly used the Website, have deliberately cheated or taken unfair advantage of bet365 or any of its customers, or if your account is being used for the benefit of a third party;
(d) bet365 is requested to do so by the police, any regulatory authority, or court;
(e) bet365 considers that any of the events referred to in (a) to (c) above may have occurred or are likely to occur; or
(f) your account is deemed dormant, and its balance is or reaches zero following paragraph B.5.1 below.
4.3 If bet365 closes or suspends your account for any of the reasons referred to in (a) to (e) above, you shall be liable for all claims, losses, liabilities, damages, costs, and expenses incurred or suffered by bet365 (together “Claims”) arising from that place and shall indemnify and hold bet365 harmless on demand for such Claims. In the circumstances referred to in (a) to (e) above, bet365 shall also be entitled to withhold and retain any amounts which would otherwise have been paid or payable to you (including any winnings, Bet Credits, or bonus payments).”
You can find the full terms and conditions linked in the footer section of their site. While punters place bets at Bet365 all the time, the site is within its rights to shut winning accounts, so if you win too much money, you may find yourself limited to specific betting markets or capped at how much you can bet.
Having Multiple Accounts
Bet365 states: “1.6 Customers may open only one account. Should we identify any customer with more than one account, we reserve the right to treat any such accounts as one joint account.”
This is a standard rule at many betting sites, not just Bet365. The reason behind this policy is quite simple. Bet365 and other bookmakers want to ensure that the betting environment is fair and transparent for all users. This rule helps prevent any potential fraudulent activities or system exploitation. For example, a person with multiple accounts could manipulate odds or exploit bonuses and promotions.
When Bet365 says, “we reserve the right to treat any such accounts as one joint account,” they mean that if they discover a user has more than one account, they can consider these accounts as one. In practice, this could mean they merge the balances of the accounts or close the additional accounts, leaving just one active.
Bet365 uses various methods to identify customers with more than one account. This could involve checking the personal details you provide, your IP address, or even your payment methods. There can be severe consequences if they discover you’re operating multiple accounts. You might lose access to some features, have your betting limits reduced, or in extreme cases, Bet365 might even close all your accounts.
So, following the guidelines and having only one account per person is always recommended. If you mistakenly opened multiple accounts, it’s best to contact Bet365’s customer support to clarify the situation before encountering any problems.
Remember, these rules are put in place to protect the integrity of online betting and to ensure everyone has an equal chance of winning. While it might seem restrictive, it’s actually in the best interest of all players. Bet365, like other betting sites, wants to provide a safe and secure environment where everyone can enjoy their betting experience. And sticking to one account per customer is a significant part of that.
Suspicious Betting Patterns (Including Matched Betting)
Suspicious betting patterns can raise red flags at online sportsbooks like Bet365. This usually involves abnormal or inconsistent gambling habits that are out of the ordinary. For example, if a player suddenly starts wagering massive amounts on specific events or demonstrates a sudden change in their betting behavior, it might be seen as suspicious.
The reason behind this is simple. Betting platforms constantly monitor customer activity to identify potential fraud, bonus abuse, or cheating cases. Patterns such as consistently betting on long odds or manipulating the system to misuse bonuses and promotions can be grounds for account restrictions.
Sometimes, even professional bettors may find their accounts restricted if their successful betting patterns cause them to win frequently. The bookmaker could view this as a threat to their business model. So, maintaining transparency about your betting behavior can prevent such problems. Unfortunately, like most bookmakers, Bet365 won’t usually inform you beforehand if they find your betting patterns “suspicious.”
They’re free to do as they like as a private business. However, if you are faced with a suspended account for suspicious betting patterns, you should still receive any money in your account, provided you didn’t break the terms and conditions.
Security Checks and Account Restrictions
Regarding security checks, online gambling platforms like Bet365 carry out these checks to ensure the safety and security of their user’s accounts. When you sign up for an account, you must provide details like your name, address, and bank account information.
Periodically, Bet365 might ask you to verify these details. This could involve sending them a picture of your ID or a recent utility bill. If you fail these security checks or if there’s a discrepancy in the details provided, it may result in your account being restricted.
Another thing to be aware of is that if a customer shows signs of problematic gambling behavior, they may be asked to consider self-exclusion. This is a tool to help problem gamblers take control of their habits. Refusing to participate in self-exclusion when recommended could also result in account closure.
If you’re faced with account restrictions or closure, contacting customer support is the best way to resolve the issue. Bet365 has a very responsive customer service chat where you can raise your concerns. They will guide you on the steps, including verifying your account details or discussing your betting privileges.
Please note; if you’ve engaged in bonus abuse, have multiple winning accounts, have been playing casino games without placing any qualifying bets, or abuse the bonuses and promotions offered to you on your betting account, Bet365 may shut your account without warning – and they usually won’t tell you why.
How To Prevent Getting Your Bet365 Account Restricted
Preventing your Bet365 account from becoming restricted involves understanding and following the platform’s rules and regulations. First, avoid creating multiple accounts, as it’s a sure way to get your account restricted. Each person is only allowed one Bet365 account – and, as we saw earlier, if you have more than one Bet365 account, there’s a good chance they will all be restricted.
Next, beware of matched betting. While it’s not illegal, this practice involves exploiting free bets offered by bookmakers to guarantee profits, regardless of the betting outcome. Many bookmakers, including Bet365, view matched betting unfavorably. If detected, it can lead to restrictions on your Bet365 account.
Consistently winning large amounts can also lead to restrictions. While it’s not wrong to win, the bookmaker might consider professional bettors who consistently win a risk. Diversifying your bets across various sports events and casino games can help maintain a regular betting pattern.
Lastly, practice responsible gambling. Excessive or erratic betting can raise red flags. Bet365 encourages responsible gambling, and any deviation might lead to account restrictions. Many jurisdictions, including the UK, are legally required to monitor your Bet365 account to look for signs of problem gambling. If they see these signs, they may impose limits on your account, or block it completely, if they feel you’re gambling more than you can afford.
What To Do If Your Bet365 Account Becomes Restricted
If your Bet365 account is restricted, don’t panic. First, contact customer support and clarify the situation. They can provide detailed information on why your Bet365 account was restricted and what you can do to rectify the issue.
Next, review your betting patterns. If you have been involved in matched betting or have been exploiting free bets, it may be a good idea to change those habits moving forward.
$35
No Maximum
40x
No code required
–
–
Yes
$10; $20 if depositing via BTC
N/A
20x (deposit+bonus)
–
–
$110
Yes
Remember, Bet365 is a reputable platform and values its customers. It does not restrict accounts without reason. Therefore, cooperating with their customer support, showing a commitment to change, and adhering to the platform’s rules and guidelines can significantly improve your chances of getting your Bet365 account back in good standing.
If your account is restricted for money laundering, there is no chance you’ll get it back unless the sports betting site decides they’ve made a mistake. Keep this in mind, and remember, for severe breaches like this, Bet365 is unlikely to tell you the reasons behind your Bet365 account restriction.
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