Captain Rizk
Dormant Account
- Joined
- Oct 2, 2015
- Location
- Malta
Hi outofthesea, welcome to the forum and your first post. I read your post with great interest.
Firstly, I would like to say that I think that this is first class service - Gold star to Pertti!! We dont often hear positive things about CS in forums very much and i may be slightly biased but i think it is important to point out the good as well as the bad!!
Instead of telling you that you MUST do this or that or that you are REQUIRED to withdraw to the original deposit method, Pertti has used a much softer and - in my view - more polite language to answer your query.
PERTTI
You made deposit with Visa when you won and our payment department would like you to withdraw back to same method
Secondly, this rule is stated in our terms and conditions (Section 9 Paragraph 2) and is an Anti Money Laundering procedure that we are legally obliged to follow and is very common in the industry:
9. Withdrawals from your account
I trust that this answers your question.
Firstly, I would like to say that I think that this is first class service - Gold star to Pertti!! We dont often hear positive things about CS in forums very much and i may be slightly biased but i think it is important to point out the good as well as the bad!!
Instead of telling you that you MUST do this or that or that you are REQUIRED to withdraw to the original deposit method, Pertti has used a much softer and - in my view - more polite language to answer your query.
PERTTI
You made deposit with Visa when you won and our payment department would like you to withdraw back to same method
Secondly, this rule is stated in our terms and conditions (Section 9 Paragraph 2) and is an Anti Money Laundering procedure that we are legally obliged to follow and is very common in the industry:
9. Withdrawals from your account
2.We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed. All withdrawals will be remitted only to the same account from where the funds paid into the player’s account originated.
I trust that this answers your question.
Hi! First post- long time lurker, so hello all
I had the following conversation with a member of rizk support following an attempted withdrawal to neteller. A bit of background first of all- I have made several successful deposits via my card, but no withdrawals. I requested a withdrawal to my visa card today, and then followed with another deposit via neteller before continuing play.
I attempted a withdrawal to neteller immediately after. Upon checking my account around an hour ago, this attempted withdrawal had been returned to my casino account. The following conversation ensued:
PERTTI
Hello! How may I help you?
NATALIE HUNTER
hey pertti
Im in the process of verifying my account
and have noticed that a withdrawal i tried to make back to my neteller has bounced back in to my account
have i accidentally cancellled it, or is that something done at your end?
PERTTI
Just a moment and will check with our payment department
NATALIE HUNTER
thanks
PERTTI
You should make your withdrawal request to your Visa and then it can be processed
NATALIE HUNTER
ok, how come i cant withdraw via neteller?
its fine, just wondering
PERTTI
You made deposit with Visa when you won and our payment department would like you to withdraw back to same method
NATALIE HUNTER
ok no problem then
will i be able to withdraw to neteller in future?
there must be something a bit more rigid that they would 'like me to' lmao
PERTTI
Sure, it's just rule we follow that you should make withdrawal for same method you used for deposit
NATALIE HUNTER
i have made a successful deposit with neteller though
and wagered since
PERTTI
Your original winnings seem to be from deposit you made with Visa, therefore you are requested to withdraw back to Visa as well
NATALIE HUNTER
ok then
but in future i will be able to withdraw to neteller?
PERTTI
Yes of course, just make your withdrawals from there as well and it's all good
NATALIE HUNTER
alright then, thanks for your help.
If there are some terms regarding deposit methods and wagering before withdrawal, that's fine. However, I was slightly perturbed that support informed me 'our payment department would like you to withdraw back to same method', rather than referring to any specific clause in the t&cs!
If a representative from Rizk could clarify this for me it would be appreciated