- Joined
- May 13, 2014
- Location
- Wolverhampton
Finally!!! (well hopefully)
Glad to see the rep chimed in at the end to help you get it sorted
Glad to see the rep chimed in at the end to help you get it sorted
Feedback Your Guts Casinomeister Team are here
- Thread starter Guts
- Start date
-
- Tags
- casinomeister guts guts review
- Joined
- Oct 30, 2015
- Location
- South
What do casinos have to do to be accredited here on CM?
Is one of the conditions, having an active rep to deal with member issues?
If this is the case, don’t see how guts is still accredited then.
Does having an active rep mean just checking the forum, reading the thread?
Is one of the conditions, having an active rep to deal with member issues?
If this is the case, don’t see how guts is still accredited then.
Does having an active rep mean just checking the forum, reading the thread?
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
Becoming Accredited: The Standards | Casinomeister
As I uderstand the deal with reps is they must be 'active' ie address player concerns. Some are omni-present and go above and beyond, but those are exceptional and not necessarily the requirement.
If reps ARE NOT addressing concerns - ie answering pms - then you should be flagging Bryan to look into issues which in turn may get them poked with a stick or alternatively, so he can assess their scores or accreditation.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
to add, it woudnt hurt to post here as well >
https://www.casinomeister.com/forums/threads/guts.86650/
There's a similar thread for most accredited casinos so Bryan and staff are up to date and aware
https://www.casinomeister.com/forums/threads/guts.86650/
There's a similar thread for most accredited casinos so Bryan and staff are up to date and aware
- Joined
- Jan 28, 2016
- Location
- uk
So the UKGC didn't make the rules for them then? Theres a surprise, more misleading replies from them.
I would ask them to specify which part of that document is causing them to do what they are doing, ie verifying cards/bank accounts never used on the site and only allowing withdrawals to a bank account in your situation.
@Casinomeister Is it possible to review the status of GUTS, the rep is non responsive even after you nudged them & there have been numerous complaints about verification & SOW for ages now
- Joined
- May 13, 2014
- Location
- Wolverhampton
I really cannot help myself, every time I read the thread title on the home page.
"Your Guts Casinomeister team are anything BUT here"
Bryan's house but I really want to buy him some steel toe capped boots when it comes to these reps taking their accreditation for granted!
"Your Guts Casinomeister team are anything BUT here"
Bryan's house but I really want to buy him some steel toe capped boots when it comes to these reps taking their accreditation for granted!
"Good Evening,
We recognise that your experience with Guts Casino through Casinomeister has not been in line with any of our expectations. We are genuinely sorry about this and have been working hard to put together a small team of colleagues that are determined to win back your respect.
If you have any questions at all regarding your Guts playing experience (or if you just fancy a chat
) please do let us know and we will be happy to help."
Chortle
We recognise that your experience with Guts Casino through Casinomeister has not been in line with any of our expectations. We are genuinely sorry about this and have been working hard to put together a small team of colleagues that are determined to win back your respect.
If you have any questions at all regarding your Guts playing experience (or if you just fancy a chat
) please do let us know and we will be happy to help."Chortle
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
it really has all become a bit ridiculous
even if they arent keen to discuss the issue at hand, you'd think an appearance for appearance sake would be in order
even if they arent keen to discuss the issue at hand, you'd think an appearance for appearance sake would be in order
geordiecolin
Sporney eyed parrot faced wazzock
- Joined
- Jun 5, 2015
- Location
- Novacastrian
I sent them a PM on the pro's and con's of hitchhiking 6 weeks ago and i'm still waiting"Good Evening,
We recognise that your experience with Guts Casino through Casinomeister has not been in line with any of our expectations. We are genuinely sorry about this and have been working hard to put together a small team of colleagues that are determined to win back your respect.
If you have any questions at all regarding your Guts playing experience (or if you just fancy a chat
Chortle
paul7388
Paleo Meister (means really, really old)
- Joined
- Jan 8, 2014
- Location
- glasgow scotland
I sent them a PM on the pro's and con's of hitchhiking 6 weeks ago and i'm still waiting
I will reply for them then. Anything to be of help.
Pro... You get where you want to go for nothing.
Con.. You might get a psycho who tortures you before killing you in the slowest sadistic fashion they can.
geordiecolin
Sporney eyed parrot faced wazzock
- Joined
- Jun 5, 2015
- Location
- Novacastrian
But will I get a free sign up bonus in each different county that I pass through if I piggy back on various folks IP addresses?
paul7388
Paleo Meister (means really, really old)
- Joined
- Jan 8, 2014
- Location
- glasgow scotland
You can cheat your way to as many bonuses as you wish
Good luck on withdrawing tho
geordiecolin
Sporney eyed parrot faced wazzock
- Joined
- Jun 5, 2015
- Location
- Novacastrian
Ah but I would have told them that I was just asking for a friendYou can cheat your way to as many bonuses as you wish
Good luck on withdrawing tho
geordiecolin
Sporney eyed parrot faced wazzock
- Joined
- Jun 5, 2015
- Location
- Novacastrian
Ah but I would have told them that I was just asking for a friendYou can cheat your way to as many bonuses as you wish
Good luck on withdrawing tho
- Joined
- Oct 30, 2015
- Location
- South
The least they could have done was reach out to me privately. But nope.
- Joined
- Oct 30, 2015
- Location
- South
The bank transfer arrived this morning. 3 business days and a hefty bank fee of 40$.
And now I have a bank account I didn’t want but 3k I did want. Glad this is behind me.
Thank you everyone for your words of help.
And now I have a bank account I didn’t want but 3k I did want. Glad this is behind me.
Thank you everyone for your words of help.
- Joined
- Jul 19, 2011
- Location
- United Kingdom
So glad you got paid . However guts were beyond disappointing in not saying a word on this thread or replying to your PM
Again what is expected of them accredited wise ? @Casinomeister
Again what is expected of them accredited wise ? @Casinomeister
- Joined
- Nov 7, 2012
- Location
- Stockholm
Dont forget to close your account there. 
- Joined
- Jun 30, 1998
- Location
- Bierland
Ok - looking for the casino rep now.
By the way, it would help when you want your issue to be addressed to start a new thread in the complaints forum so it can properly be tagged? That would be great. Thanks!
By the way, it would help when you want your issue to be addressed to start a new thread in the complaints forum so it can properly be tagged? That would be great. Thanks!
- Joined
- May 13, 2014
- Location
- Wolverhampton
Best of luck Bryan.
Think you'll come across Shergar and the complete contents of the Bermuda Triangle first
Hello everyone,
First of all, my sincerest apologies for this whole ordeal to everyone, especially Steviedoo. We’ve let everyone here down by not being active, and I’m truly sorry for that. Although usually the KYC and risk&fraud processes are out of our hand, we should still be communicating with our customers much more actively.
Earning your trust back here in CM is not going to happen in one day, but we’ve allocated more manpower to help people out in here, and now we are starting to go over the older cases that are still open. If you have any issues that you want resolved, please don’t hesitate to PM us or post to this thread.
We promise that we will try our best once again.
Best,
Alex from Guts
First of all, my sincerest apologies for this whole ordeal to everyone, especially Steviedoo. We’ve let everyone here down by not being active, and I’m truly sorry for that. Although usually the KYC and risk&fraud processes are out of our hand, we should still be communicating with our customers much more actively.
Earning your trust back here in CM is not going to happen in one day, but we’ve allocated more manpower to help people out in here, and now we are starting to go over the older cases that are still open. If you have any issues that you want resolved, please don’t hesitate to PM us or post to this thread.
We promise that we will try our best once again.
Best,
Alex from Guts
- Joined
- Mar 13, 2008
- Location
- Ontario
Not going to happen in one day? It has been about 18 months since you started this thread, 18 months of you failing to address issues.
My beef with Guts was truly with management that is no longer there. But nothing in this thread has ever made me consider giving Guts another chance.
My beef with Guts was truly with management that is no longer there. But nothing in this thread has ever made me consider giving Guts another chance.
- Joined
- May 23, 2013
- Location
- Tyrone, Ireland
I knew I seen a similar apology from them stating they will address inactivity, turns out it was this very thread
"Good Evening,
We recognise that your experience with Guts Casino through Casinomeister has not been in line with any of our expectations. We are genuinely sorry about this and have been working hard to put together a small team of colleagues that are determined to win back your respect."
- Joined
- Apr 18, 2009
- Location
- Sweden
Wow, a name
Hi Alex!Congratulations to having the Guts to actually tell us what your name is. That was a long time ago.
Keep that up and I might be trusting you again
Edit: Then I realize that it will be several different reps, and some with not enough knowledge. I think I have to change my mind again.....
Last edited:
- Joined
- Aug 21, 2017
- Location
- Malta
Gut's been there for a while and still count it very trusted that i do get paid or there are no any "Your winnings are confiscated due XYZ.... BS". Ready to give them still one chance now, it seem there been loads going on in company (not only Guts but GIG), now would be lastest times to win my trust back. I really hope that these SOW and other nonsense processes are reviewed and enhanced to the level where top casino should have them and in some occasions like this one with Stevideoo would be looked case by case, using common sense and practices (which are not breaking law) and leave your players good feeling and they come back.
There in one SOW topic we didn't get answer where you first gave player no-deposit spins on account and then when managing win with these, started demand SOW. Your explanation was only that process is used to RG and ML purposes, which i buy and agree. But still we didn't hear how one can launder money when you give it without deposit as free spins or if considered person have RG issues, you encourage to play on your site by giving spins and making to login (yes, that's marketing where you try to activate players to deposit) and play. Sorry to get back to this but ultimate example about "computer says no", small amount, given by yourself and just because withdrawal (relatively small one) triggered some amount, you started (don't even know how it ended up) SOW process and stated here that you have to..... Was just horrible to see what UX that is for player and you for sure wouldn't have got any troubles by paying out small amount right away and then SOW block account.
Once these kind of things can't be seen here anymore, i'm ready to be back.
There in one SOW topic we didn't get answer where you first gave player no-deposit spins on account and then when managing win with these, started demand SOW. Your explanation was only that process is used to RG and ML purposes, which i buy and agree. But still we didn't hear how one can launder money when you give it without deposit as free spins or if considered person have RG issues, you encourage to play on your site by giving spins and making to login (yes, that's marketing where you try to activate players to deposit) and play. Sorry to get back to this but ultimate example about "computer says no", small amount, given by yourself and just because withdrawal (relatively small one) triggered some amount, you started (don't even know how it ended up) SOW process and stated here that you have to..... Was just horrible to see what UX that is for player and you for sure wouldn't have got any troubles by paying out small amount right away and then SOW block account.
Once these kind of things can't be seen here anymore, i'm ready to be back.
Hello and good evening Slottery,
Thanks for reaching out to us and also for bringing up SOW and the question marks about why we would request it on "no-deposit spins" winnings to our attention.
Generally speaking, this happens when a person reaches 2000£ in total withdrawals which might be the case with the winnings from the spins.
As soon as someone reaches 2K in total withdrawals or deposits we're required by our license with the UKGC to verify that persons yearly income with a SOW sheet and their identity with a valid ID.
Before this has been done we can't allow any further activity on the account as that would go against our license and the rules connected to it. So the account will be automatically restricted to the KYC page by our system until the sheet is filled out and your ID has been sent in and approved by us as soon as this 2K limit is met.
We understand that this might delay your withdrawal and create an inconvenience for you and for that we're sorry. But we have no choice but to comply with the regulators here.
If you would like us to take a look at your account for the exact reason then please send us a pm including your Full name, Date of Birth and Email address.
Have a great week now and don't hesitate with contacting us here or via our live chat if you have any questions.
Best regards,
Aleksi
Guts.com
Last edited:
- Joined
- Apr 19, 2018
- Location
- Toronto, Canada
Hi Alexi
Do these SOW checks need to be performed on players that do not reside in the UK?
Thanks
Do these SOW checks need to be performed on players that do not reside in the UK?
Thanks
paul7388
Paleo Meister (means really, really old)
- Joined
- Jan 8, 2014
- Location
- glasgow scotland
Seriously did i just read you right that 2k in deposits or withdrawals requires you to complete a SOW check as UKGC requires it.
Sorry but i think your site has picked that up wrong. Are you seriously saying that if a player makes first deposit of £20 and wins 2k they will have to complete SOW before withdrawal gets approved.
Never heard of that in my life. Can you explain why no large bookmakers site has to follow that rule even tho UKGC cracks down on them for everything.
- Joined
- Jan 28, 2016
- Location
- uk
Do you have a link to that please? As far as I'm aware, 2k is the enhanced KYC threshold, it says nothing about doing SOW checks.
Still waiting for answers to my questions from ages ago too. If you don't want players playing with debt/benefits etc, what do you do, ban them if they have a mortgage? Why do you accept credit card deposits if you don't want players playing who have debt? A credit card is debt?
Regarding @Steviedoo 's case, you were online Friday. You keep saying you will engage more, but didn't even bother replying to her PM's or the thread. Your actions would speak louder than words, and at the moment I think it's clear what people will think.
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
Sorry, but if you guys have picked a arbitrary figure of 2k to SOW then that is, frankly, ridiculous. Obviously that’s your policy and not a UKGC requirement. Why would you do that?
Bearing that in mind, I’m out of playing there.
Bearing that in mind, I’m out of playing there.
Hello and good evening helafast,
Thanks for reaching out to us.
This automatic 2000£ deposit or withdrawal limit is only active for the UK market at this moment.
We might still request SOW from a person belonging to a different market but not always at this specific 2k limit as we're required to do with players under the UKGC license.
I hope that answers your question, let us know if there is anything else you're wondering about.
Best regards,
Aleksi
Guts.com
- Joined
- Aug 28, 2018
- Location
- Helsinki
I dont know why you guys are so surprised.
it's the same with Casumo and Betson and many others, 2 k trashold deposits-withdraws for KYC
it's the same with Casumo and Betson and many others, 2 k trashold deposits-withdraws for KYC
- Joined
- May 13, 2014
- Location
- Wolverhampton
So glad Paul and Colin posted as I read that (2K SOW requests) and thought "News to me"
KYC is based on limits, possibly, as far as I understand SOW, this is nothing to do with a 2K limit but more when the account activity suggests that there may be either a RG issue or AML problem.
Casinos seems to have skim read exactly what UKGC require and made up the rest
KYC is based on limits, possibly, as far as I understand SOW, this is nothing to do with a 2K limit but more when the account activity suggests that there may be either a RG issue or AML problem.
Casinos seems to have skim read exactly what UKGC require and made up the rest
Hello and good evening pinnit2014,
Thanks for your reply.
You're correct with 2k being a KYC threshold. At this point we're asking for your ID and that you fill out a sheet containing SOW questions.
Unless the sheet raises any questions in regards to your financial ability to gamble then your account will be open for gambling again once the ID has been approved. This must be the temporary restriction affecting the user with "no-deposit spins" winnings.
I hope that this answers your question,
Best regards,
Aleksi
Guts.com
- Joined
- Jan 28, 2016
- Location
- uk
- Joined
- May 13, 2014
- Location
- Wolverhampton
Much better explanation and to be fair one of the better ones I've read in a long time.
- Joined
- Aug 28, 2018
- Location
- Helsinki
Not for SOW requests though
nope, just KYC.
when I've started my online gambling last fall and opened and asked Casumo how to do the KYC got this
Attachments
- Joined
- Jan 28, 2016
- Location
- uk
Yes, but GUTS are stating their license states they have to do SOW at a 2k limit, not just KYC
- Joined
- Aug 28, 2018
- Location
- Helsinki
Yes, but GUTS are stating their license states they have to do SOW at a 2k limit, not just KYC
that sucks .
not playing there anyways and now defo will not start
no need for somebdy to know how much I cash in on porn
( didnt read the full thread, just few posts)
Yes, but GUTS are stating their license states they have to do SOW at a 2k limit, not just KYC
Hello and good evening Colinsunderland,
Thanks for reaching out to us and sorry if my initial answer was unclear.
I should have been more clear with what we're actually requesting at 2k withdrawals or deposits.
An account from the UK market will be temporarily restricted once this threshold is reached while we wait for a valid ID to be sent over to us. We also need you to fill in a sheet containing SOW questions. If the answers raise no alarms in regards to your financial capability to gamble then the restriction is lifted and you can continue your playing with us.
I hope that this sheds some clarity over my previous answer.
Let me know if there is anything else you're wondering about.
Best regards,
Aleksi
Guts.com
paul7388
Paleo Meister (means really, really old)
- Joined
- Jan 8, 2014
- Location
- glasgow scotland
Lol i will forgive you for calling me Pinnit while quoting my post.
Thanks for explaining that as i knew casinos had to do a CDD or KYC at that threshold.
But SOW is totally different. So i am glad that you do not do a full SOW at that threshold as it would be ridiculous and is not a requirement.
Also saw that UKGC clearly says electronic verification is enough and no need for all the documents that get sent lol. Not a dig at you casino as i know most except bookies sites want documents sent. Will sites like yourselves ever decide in this day and age that electronic verification is the way to go since no real reason these days not to use it.
- Joined
- May 23, 2013
- Location
- Tyrone, Ireland
And at what point do you decide on who can & can't gamble at your casino's due to their "Financial capability" that you have no right to ask or enquire about unless you suspect ML or criminal activity?
You are not obligated by the UKGC to carry out any SOW requests unless this is the case as far as my understanding goes.
- Joined
- Jan 28, 2016
- Location
- uk
You stated
The Source of Wealth is mostly asked for UK players, in order to make sure there are players who're not playing if they're loaning funds, in debt, unemployed with no income, low salary, or on welfare.
This is something the UKGC has ruled which we need to follow in order to be able to operate in the United Kingdom.
Can you link me to the UKGC guidance where they even suggest players cannot play in any of those circumstances please?
Why is there nothing in your terms and conditions stating if a player is on benefits or has any debt they can't play at GUTS? Do you actively close player accounts if you see mortgage payments on their bank accounts (debt), deposit using a credit card (debt), have credit card repayment/loan repayments/car finance repayments on their bank statements (debt) etc?
When will you be making the public statement about the sendgrid data breach I was told you would do last June?
- Joined
- Jan 2, 2018
- Location
- UK
I suppose the argument goes that they’re not obliged to let you play unless you prove to them that you’re capable, so if you don’t want to give them the details you have to accept that they don’t have to let you play.
I would assume though that any withdrawal would still be processed.
I would assume though that any withdrawal would still be processed.
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
There’s a big difference between a casino choosing with whom to do custom with and then coming off, as is many the case, quoting pieces of UKGC guidance that don’t exist though.
As was the case, with Rizk I think in a thread here, it’s not always the case they’ll process the Withdrawal.
- Joined
- Jan 2, 2018
- Location
- UK
I wonder sometimes if part of the issue of interpretation is language barriers. The Maltese fellows are fluent, but may interpret differently. And that.
