This is 2nd time this has happened with this group of casinos... vegas partner lounge... once for myself and this time for my son.
Withdrawal is made and ID documents sent as requested to the banking department. Nine days later and no winnings received despite them stating clearly that wire transfers take 2-3 business days.
My son wrote twice to banking and also to support and no replies. He got through on the chat this morning and lo and behold the operator tells him his docs weren't received. What a load of rubbish!!! In fact, she said no mails were received! I find that very hard to believe.
Is this a scam to hold onto your money for as long as possible? Since the same problem occured with me I'm thinking it is.
Withdrawal is made and ID documents sent as requested to the banking department. Nine days later and no winnings received despite them stating clearly that wire transfers take 2-3 business days.
My son wrote twice to banking and also to support and no replies. He got through on the chat this morning and lo and behold the operator tells him his docs weren't received. What a load of rubbish!!! In fact, she said no mails were received! I find that very hard to believe.
Is this a scam to hold onto your money for as long as possible? Since the same problem occured with me I'm thinking it is.