Winz Rated #1… But Here’s How They Paid for Votes & Why Cashback is a Myth

[mina888]

I’m a long-term VIP at Winz and have worked my way up to 7% daily rakeback through thousands in deposits. Winz advertises “10% weekly cashback,” but here’s their own formula:

((Starting Balance + Deposits + Not Settled Sports Bets) – (Ending Balance + Withdrawals + Not Settled Sports Bets)) × Cashback % – (Other Bonuses + Rakebacks)

In practice, this means they subtract all your daily rakeback and bonuses from the weekly cashback amount. Because I get 7% daily rakeback, I’ve never seen a single dime of my 10% weekly cashback — no matter how much I deposit or lose.

When I raised this, their “solution” was to offer 15% weekly cashback but remove my 7% daily rakeback — just swapping one automated bonus for another without actually increasing my return.

In short:

• Weekly cashback is zero if you take daily rakeback.
• I’ve never received my advertised 10% cashback despite massive deposits and clear net losses.
• Their only alternative was to take away the benefit I earned over time and call it an upgrade.

If you’re a Winz VIP and wondering why your “10% cashback” never arrives, this is why.

 

[mina888]

I’m a long-term VIP at Winz. After depositing thousands and earning my way up to 7% daily rakeback, I’ve never seen a single dime of my advertised 10% weekly cashback.





Why? Because of Winz’s own formula:





((Starting Balance + Deposits + Not Settled Sports Bets) – (Ending Balance + Withdrawals + Not Settled Sports Bets)) × Cashback % – (Other Bonuses + Rakebacks)





Since my 7% daily rakeback is subtracted from the weekly cashback, it wipes the 10% out completely. Even with huge net losses, the final number is always $0.





When I raised this, the “solution” offered was 15% weekly cashback only if I gave up my 7% daily rakeback — just swapping one automated bonus for another without increasing my overall return.


And about that #1 casino rating? Winz literally ran a program where we (players) were rewarded with bonuses worth up to $3,000 for voting in “Best Casino” contests and leaving positive reviews. It’s not hard to connect the dots on how that title was secured. I brought this up with ask gamblers and the licensing company and ask gamblers rejected the complaint and no response from the licensing agency.

In short:

• Weekly cashback is unobtainable if you take daily rakeback.
• Feedback results in fewer benefits, not more.
• “#1 rated casino” was fueled by a vote-for-bonuses campaign, not just organic praise.

If you’re a Winz VIP wondering why your 10% cashback never appears — or why they’re rated so highly despite the complaints — now you know.

 

[conker]

Maybe the @Winz.io casino rep can shed some light on this. You can also try DM'ing them and asking if they can look into why you haven't seen the cashback you were expecting.

 

[dunover]

Please don't start multiple threads about the same topic, have moved to your other thread.

Thanks.

 

[mina888]

Sorry I didn’t think the first one posted. Thanks for combining the two.

 

[slaman29]

It can get a little complicated with rakeback/lossback/cashback rules (personally I feel that way too). What made you stay?

 

[mina888]

Update - I’ve been contacted by Tomas, the Winz representative here, and he’s checking with their Head of Customer Service regarding my case. I’ve provided my account details so they can review it in full.

For context, Stefanie from Winz VIP has already confirmed via email that they will not change the cashback formula and will not offer any non-deposit goodwill bonuses. Interestingly, her position hasn’t shifted at all between yesterday (when Tomas said he’d look into it) and today, so I’m curious to see if there’s any internal discussion or if the stance remains the same.

I’ll update once I hear back.

 

[conker]

That's good to hear.

We would always recommend reaching out to the rep first before writing things in public on the forum. Let's hope this can be sorted out and an good outcome can be reached.

 

[mina888]

That's good to hear.

We would always recommend reaching out to the rep first before writing things in public on the forum. Let's hope this can be sorted out and a good outcome can be reached.

Thanks Conker. Under normal circumstances I’d agree — and I do see the value in trying privately first.
Just to clarify — I did try going through the VIP channel privately for months. Stefanie, my Winz VIP contact, insisted repeatedly that there was no one else to escalate to and that the case was closed. I sent follow-ups weekly, explained my concerns in full, and even warned I might have to raise this publicly. I was ignored over and over again. Every single week, every single month. I’m not someone who complains in public unless absolutely necessary.

I joined Winz over a year ago solely because of their Casinomeister ratings — so it was incredibly frustrating to feel like my deposits (well into the six figures) meant absolutely nothing.

Posting here is the only reason I found out about Tomas, who’s now checking with the Head of Customer Service. If I hadn’t spoken up here, none of this would be happening.

Let’s see where it goes. I’ll update.

 

[mina888]

It can get a little complicated with rakeback/lossback/cashback rules (personally I feel that way too). What made you stay?

Honestly? I stayed because I thought being a VIP here would eventually pay off. I joined solely for Winz’s Casinomeister ratings and worked my way up to 7% daily rakeback, reaching level 16 out of 20 (Gold 3 — Diamond being the last tier). Only later did I find out the cashback formula means I’ve never seen a cent of the “10% weekly cashback” they advertise. After months of trying to get answers privately, I posted here. Tomas said yesterday he’d escalate it to the Head of Customer Service, but I haven’t heard back yet — so it’s still unresolved. I’ll see how this goes, but depending on the response, I’ll be looking at other Bitcoin casinos where VIP perks actually match the advertising.

 

[mina888]

No updates at all — starting to feel like the “escalation” was just a dead end.

 

[mina888]

Thanks to everyone who’s reached out to me privately — I had no idea there were so many players having the same issues with Winz. Clearly, this isn’t just ‘bad luck’ on my part.

I also appreciate those who’ve suggested or invited me to other reputable casinos — it’s nice to be reminded that some places still know how to treat loyal players.

For now, I’ll hold off on moving and see what Winz comes back with — I’m still waiting to hear from their rep, and hopefully they’ll decide it’s worth keeping a VIP Gold 3 player with a solid deposit history.

 

[SYPlayer95]

I sometimes am a pessimist, but the silence from Winz hear is deafening.

Not to jump to conclusions but I fear they are on the gravy train and using casinomeister for it given their #1 ranking.

I'd be jumping all over this trying to defend my casino, but I guess everyone is different.

 

[mina888]

I sometimes am a pessimist, but the silence from Winz hear is deafening.

Not to jump to conclusions but I fear they are on the gravy train and using casinomeister for it given their #1 ranking.

I'd be jumping all over this trying to defend my casino, but I guess everyone is different.

The silence from Winz here pretty much speaks for itself — surprising for a #1-ranked casino.

Still no word from their rep.

 

[Nate]

Even if you do hear from them, nothing will change. There may be a small exception this time, but it will not change their stance on rewards. Trust me on this.

Winz is already in the RTP reduction phase. They have reduced RTP's and smashed their loyalty program to offer less than they have in the past.

I'm sorry, but, this is a clear indication of a brand in decline. Take it from me, don't waste more money at Winz.

Nate

 

[mina888]

Even if you do hear from them, nothing will change. There may be a small exception this time, but it will not change their stance on rewards. Trust me on this.

Winz is already in the RTP reduction phase. They have reduced RTP's and smashed their loyalty program to offer less than they have in the past.

I'm sorry, but, this is a clear indication of a brand in decline. Take it from me, don't waste more money at Winz.

Nate

I have to say, Nate’s comment above really hit hard. If longtime players are seeing signs of a brand in decline — reduced RTPs, gutted loyalty programs, no meaningful VIP recognition — it’s definitely something to think twice about.

At this point, I’m still giving Winz a chance to respond, but I’m keeping all options open.

 

[spindoctor99]

I think one of the issues stems with Dama NV. How many casino's does one company need?

They treat their customers like ATM's and I just don't get that logic. If they kept their customers happy they would actually make more money. Happy customers are loyal customers.
There have been numerous posts about Winz on here and their rep hasn't said squat. You would have thought the rep for the #1 rated casino would be on here defending themselves. They aren't a top 20 casino anymore.. let alone number 1.

I closed my account at both King Billy and Winz today. I wont touch any casino under the Dama NV band. There are plenty of other casino's to choose from.

 

[mina888]

Update: still radio silence

After hundreds of thousands in deposits, maybe four withdrawals in total, and ‘bonuses’ that feel more like penalties, I’m starting to wonder if their VIP program is secretly a test of patience.

The real kicker? I signed up here solely because of Casinomeister’s glowing ranking. Let’s just say… lesson learned.

 

[maxd]

As some of you will know this issue of Ratings has been raised here on the forums more than once recently. Since then there has been some progress:

• We now have documentation of how the current ratings in Reviews are derived. Please recall that the Reviews are now done by Gentoo Content people, not by the core Forum Team (those of us you see here moderating, running the promotions, etc). Needless to say there has been some adjustments required on both sides to accommodate the new process.
• The Ratings sidebar has been updated using the current numbers in the Reviews as they had fallen somewhat out of synch.
• What's still missing -- of course -- is a mechanism for the readership to provide feedback on those Ratings. That, as has been explained elsewhere, in no small task and remains a work in progress.

We get that some of the sidebar Ratings are being called into question, and that’s totally fair. Please know that we don’t disagree with some of the skepticism. Discussions on how to address all that while we wait for the long-awaitied User Ratings system are present and ongoing.

I think one of the issues stems with Dama NV. How many casino's does one company need? ...

As many of will know we have had a good working relationship with Dama for a fair few years now. I’m not a player so I can’t comment on what you guys see and how well it suits you. What I can say is this:
in general Dama in exceptionally responsive to player issues we bring to them. I’ve long lost count of how many properties they have but I can tell you that there is no other group even close to their size that manages their casinos as well.

That said when you’ve got 100s of casinos on the roster they ain’t all going to be “the best”. As I understand it some Dama casinos are run fairly independently. In cases like that any criticism aimed at Dama is at least 50% — if not more — deservedly directed at the casino management. I won’t name names here but suffice it to say that some of these properties are not unknown to us, and we don’t necessarily enjoy that any more than you do.

In the near term we hope to be able to make our opinions — and yours — better known and thus have (some) impact on the Ratings. In the longer term the goal is to have a full-blown user-friendly system for providing feedback on casinos and their ratings.

- Max

 

[mina888]

As some of you will know this issue of Ratings has been raised here on the forums more than once recently. Since then there has been some progress:

• We now have documentation of how the current ratings in Reviews are derived. Please recall that the Reviews are now done by Gentoo Content people, not by the core Forum Team (those of us you see here moderating, running the promotions, etc). Needless to say there has been some adjustments required on both sides to accommodate the new process.
• The Ratings sidebar has been updated using the current numbers in the Reviews as they had fallen somewhat out of synch.
• What's still missing -- of course -- is a mechanism for the readership to provide feedback on those Ratings. That, as has been explained elsewhere, in no small task and remains a work in progress.

We get that some of the sidebar Ratings are being called into question, and that’s totally fair. Please know that we don’t disagree with some of the skepticism. Discussions on how to address all that while we wait for the long-awaitied User Ratings system are present and ongoing.

- Max


As many of will know we have had a good working relationship with Dama for a fair few years now. I’m not a player so I can’t comment on what you guys see and how well it suits you. What I can say is this:
in general Dama in exceptionally responsive to player issues we bring to them. I’ve long lost count of how many properties they have but I can tell you that there is no other group even close to their size that manages their casinos as well.

That said when you’ve got 100s of casinos on the roster they ain’t all going to be “the best”. As I understand it some Dama casinos are run fairly independently. In cases like that any criticism aimed at Dama is at least 50% — if not more — deservedly directed at the casino management. I won’t name names here but suffice it to say that some of these properties are not unknown to us, and we don’t necessarily enjoy that any more than you do.

In the near term we hope to be able to make our opinions — and yours — better known and thus have (some) impact on the Ratings. In the longer term the goal is to have a full-blown user-friendly system for providing feedback on casinos and their ratings.

- Max

Thanks for the clarification, Max. I understand that some Dama casinos are managed better than others and that not all criticism can be laid entirely at Dama’s door.

That said, in my case we’re looking at both — Dama as the group owner and Winz management — failing to respond at all, despite repeated direct and public outreach. For a casino sitting in the #1 spot on Casinomeister’s own list, that disconnect is massive.

When players see”Winz” as the ‘#1 ranked’ at the bottom of this exact page, they naturally assume it’s based on consistent, positive player experiences — not just internal communications between CM and the operator. If the ranking system is under review, great, but in the meantime it feels incredibly misleading for new players who trust that list when choosing where to play.

I can only speak for myself, but I wouldn’t be here, or have deposited what I have, if not for that #1 ranking. Right now, that decision feels like a very expensive mistake.

 

[spindoctor99]

Thanks for the clarification, Max. I understand that some Dama casinos are managed better than others and that not all criticism can be laid entirely at Dama’s door.

That said, in my case we’re looking at both — Dama as the group owner and Winz management — failing to respond at all, despite repeated direct and public outreach. For a casino sitting in the #1 spot on Casinomeister’s own list, that disconnect is massive.

When players see”Winz” as the ‘#1 ranked’ at the bottom of this exact page, they naturally assume it’s based on consistent, positive player experiences — not just internal communications between CM and the operator. If the ranking system is under review, great, but in the meantime it feels incredibly misleading for new players who trust that list when choosing where to play.

I can only speak for myself, but I wouldn’t be here, or have deposited what I have, if not for that #1 ranking. Right now, that decision feels like a very expensive mistake.

What's interesting is, some casino reps are extremely proactive on here and any time there is an issue they jump on it immediately. Their casino's are NOT ranked #1. One definitely gets the impression Winz is taking complete advantage of that ranking and riding it to the sun, particularly when their rep can't be arsed coming on here and joining the discussion.

Its also interesting that Winz were basically buying top casino at Ask Gamblers by offering anyone who voted for them a free wheel. How do I know this, well I voted for them and got a free wheel.

The ratings system should be fluid and adjust regularly. Its a hard one to adjust though, do you have a system which is voted on yearly (a lot can change in a year though) or do you have a ranking system which changes every month. I think a ranking system done once a year is fine however there needs to be user feedback/voting and casinos can't persuade users by offering free shit for votes.

I get the feeling Winz has decided not to put any effort into VIP customers or their status on this site. I guess we are now witnessing the decline of a casino that used to be great.

 

[SYPlayer95]

Vote with your feet. Take your cash elsewhere.

 

[maxd]

Winz certainly does benefit from their top position here, that much we know. We also know that they’re not particularly communicative, and that includes with us BTW. There is much about our relationship that could be improved but that’s not a message they seem much interested in hearing. I suspect that once we come online with a robust User Rating system that has a real and meaningful impact on their Rating they will have cause to want to change that.

- Max

 

[justdoit]

Winz casino was 10/10 when old owners they run the casino, since they sold out they are 0/0

 

[Webzcas]

To add to Max's comments. This is also the beauty and power of the forum here on Casinomeister. Whilst the rating system needs some tender love and care, you the membership are able to in real time, address any concerns on the forum.

 

[spindoctor99]

Winz casino was 10/10 when old owners they run the casino, since they sold out they are 0/0

Who were the previous owners?

 

[justdoit]

Who were the previous owners?

no idea, but they soldout like year ago, first day they drop RTP, then cashout start getting late, from 5min to 12hrs payout etc, my last cashout for over €8k got paid 12hrs later, then I give up move to Gamdom casino,
P.S
If u make deposit and won 100/200 free spins you still need to wager like 10% of your deposit before you can cashout, as they clame free wager is not

 

[spindoctor99]

no idea, but they soldout like year ago, first day they drop RTP, then cashout start getting late, from 5min to 12hrs payout etc, my last cashout for over €8k got paid 12hrs later, then I give up move to Gamdom casino,
P.S
If u make deposit and won 100/200 free spins you still need to wager like 10% of your deposit before you can cashout, as they clame free wager is not

I've always found the cashouts to be reasonably quickly, normally its within an hour or so. I've never had any monster wins so it may be longer for massive withdrawals.

What I don't get is their complete lack of communication with players.

I would have moved to Gamdom but they wont take us unfortunately.

 

[maxd]

… What I don’t get is their complete lack of communication with players. ...

Or anyone else. It’s not just players who are having these problems.

- Max

 

[mina888]

Since the topic of Winz’s VIP treatment and lack of engagement here came up, I thought I’d share my most recent exchange with my VIP manager.

Thomas (the Winz rep here) promised me on the forum that he’d speak with the Head of Customer Service — then disappeared without a word. Stefanie, my VIP manager, confirmed she hasn’t been in contact with him and that both she and the Head of Customer Service refuse to offer any non-deposit bonus, despite my play history.
For context: my last discretionary bonus was 3–4 weeks ago.

This is how a #1-ranked casino on Casinomeister treats VIP players who raise concerns and try to stay loyal.

This from a few minutes

 

[spindoctor99]

Winz boasts about how they were ranked #1 at AskGamblers for top casino 2025. When you have to bribe customers for votes though it makes you question the validity of that vote. From what I've heard when Winz became #1 here they actually were a decent casino. They just seem to have gone downhill rapidly.

I spoke with live chat, wanted to see if they were aware of the feedback on this site.
Apparently they are aware but they have a separate team that looks after sites like Casinomeister. They were currently working on the "issues". I emailed the Winz rep a week ago. It literally takes 5 minutes to write an email.... not weeks.

 

[SYPlayer95]

Whilst we are aware the ratings are out of date, is it not possible to strip Winz of being #1?
They do not deserve to be there and wouldnt want anyone to sign up through CM with how they treat their customers.

 

[justdoit]

end of the day we are the one paying casinos and forum affiliation,my self winz will not see deposit from me any longer, 94% RTP stupid bonus offers they are 1000s of casinos will better offers on market, you dont even have to go on crypto paying fees and other BS

 

[justdoit]

I've always found the cashouts to be reasonably quickly, normally its within an hour or so. I've never had any monster wins so it may be longer for massive withdrawals.

What I don't get is their complete lack of communication with players.

I would have moved to Gamdom but they wont take us unfortunately.

gamdom you ask for €50 or €50k you get paid in 5mins, well they wont take me also but they never ask for my name or place, I join from google account and VPN

 

[maxd]

Whilst we are aware the ratings are out of date, is it not possible to strip Winz of being #1? ...

Our view ATM is that the Ratings are derived from the numbers in the Review; there is currently no mechanism for us on the forum to influence those numbers.

The goal is that within a few weeks the above statement will be revised. Tentatively the goal is to add a “Forum Rep” segment to the overall Rating and that number would come from us here on the forums based on the casino’s presence on the forums and the participation — or lack thereof — of their rep. One might well imagine that that item alone would cause a shift in the current rankings.

- Max

 

[spindoctor99]

Our view ATM is that the Ratings are derived from the numbers in the Review; there is currently no mechanism for us on the forum to influence those numbers.

The goal is that within a few weeks the above statement will be revised. Tentatively the goal is to add a “Forum Rep” segment to the overall Rating and that number would come from us here on the forums based on the casino’s presence on the forums and the participation — or lack thereof — of their rep. One might well imagine that that item alone would cause a shift in the current rankings.

- Max

There are a few casino's in the top ten who have really active rep's on here and regularly post and are involved in the community here. Those casino's should definitely get a boost by having such great rep's on this forum. As a customer its reassuring when you use their casino's that they will promptly resolve any problems that could crop up.

 

[maxd]

Absolutely! That’s exactly what would happen under the proposed mechanism: good, active reps get a boost; lazy, unresponsive reps — or casinos that ignore player issues — get some stick. As it should be.

- Max

 

[spindoctor99]

gamdom you ask for €50 or €50k you get paid in 5mins, well they wont take me also but they never ask for my name or place, I join from google account and VPN

yeah I don't want to join a site if I'm not allowed to play there in case they won't let me withdraw. Plenty of sites let you deposit and make small withdrawals but its when you get the big one then suddenly they want to do KYC and your stuffed.

 

[Nate]

Since the topic of Winz’s VIP treatment and lack of engagement here came up, I thought I’d share my most recent exchange with my VIP manager.

Thomas (the Winz rep here) promised me on the forum that he’d speak with the Head of Customer Service — then disappeared without a word. Stefanie, my VIP manager, confirmed she hasn’t been in contact with him and that both she and the Head of Customer Service refuse to offer any non-deposit bonus, despite my play history.
For context: my last discretionary bonus was 3–4 weeks ago.

This is how a #1-ranked casino on Casinomeister treats VIP players who raise concerns and try to stay loyal.

This from a few minutes
View attachment 210675
View attachment 210676

I told you that they won't change anything. It's their business model...

Recruit affiliates to bring in players. 90% of them that come in as players are bang average depositors of $20 to $50 a month. Some of them never return, as you have a crappy loyalty system and low RTP.

Forget you have people who deposit 100x more than 90% of your customer base. Piss them off by skimping on a comp, (which they probably might not even get to cash out anything from) ...

Let them close their accounts and then bribe other players to vote for you at Rival Sites, in the hope this rakes in more players..

Mission Accomplished

 

[L&L-Jan]

Whilst we are aware the ratings are out of date, is it not possible to strip Winz of being #1?

Can't agree more but the reason behind that is because im looking at who is at number 2 atm

 

[SYPlayer95]

Can't agree more but the reason behind that is because im looking at who is at number 2 atm

Id rather that be the case, at least we can get in touch with you if ever any issues.

 

[dunover]

Can't agree more but the reason behind that is because im looking at who is at number 2 atm

Yes, it's a bizarre situation but should be remedied soon.

Then you can get used to life at #22

 

[spindoctor99]

The thing I don't understand is why their rep is absent. Winz know about these posts. Apparently they have been working on the issues for a week now. They will lose the #1 ranking and seem ok with that.

It just seems bizarre that they work hard to get that #1 position and then later on just think ahh fuck it who cares.

 

[dunover]

Yes, but fear not, it's in the post and going to be addressed soon. Just the deduction for not having a responsive rep (as being pointed out here many a time) will drop them down the ladder a fair way. We cannot ignore this thread and it would be remiss of us if we did.

It's the members' forum and their observations are duly noted.

 

[mina888]

Update-
The thing that still amazes me is Winz hasn’t even bothered to respond and Tomas who originally reached out to me hasn’t even logged on here since. Good news for me though — I haven’t spent a single dime there until they do.
Instead, I’ve been playing at Oshi Casino, where I was already a VIP. Frankly, I’m not even sure why I didn’t stick around before, because Oshi was another casino I originally joined thanks to their high ranking here on Casinomeister.

BUT here’s the difference: Ron, my VIP manager, goes above and beyond. No matter what time of day or night I message him on Telegram, he’s always responsive and actually tries to help. The best part? He doesn’t punish me for taking discretionary bonuses throughout the week — I still get my weekly cashbacks every Wednesday, without excuses.
I’m not advertising Oshi here. I’m just trying to point out to Winz what a real VIP treatment looks like. You snooze, you lose.

 

[SYPlayer95]

Update-
The thing that still amazes me is Winz hasn’t even bothered to respond and Tomas who originally reached out to me hasn’t even logged on here since. Good news for me though — I haven’t spent a single dime there until they do.
Instead, I’ve been playing at Oshi Casino, where I was already a VIP. Frankly, I’m not even sure why I didn’t stick around before, because Oshi was another casino I originally joined thanks to their high ranking here on Casinomeister.

BUT here’s the difference: Ron, my VIP manager, goes above and beyond. No matter what time of day or night I message him on Telegram, he’s always responsive and actually tries to help. The best part? He doesn’t punish me for taking discretionary bonuses throughout the week — I still get my weekly cashbacks every Wednesday, without excuses.
I’m not advertising Oshi here. I’m just trying to point out to Winz what a real VIP treatment looks like. You snooze, you lose.

We are just going round in circles. Already said play elsewhere. Winz are on a downward spiral and their no response attitude is not a good way to run a casino.

Glad you've taken your casino action elsewhere.

 

[spindoctor99]

I know that there has been other posts but this is a forum for players. Winz is the number one ranked casino on this site and while their rep remains absent we should all avoid this casino like a plague. I say boycott it.

Their silence is demonstrating exactly what they think of us...

 

[mina888]

We are just going round in circles. Already said play elsewhere. Winz are on a downward spiral and their no response attitude is not a good way to run a casino.

Glad you've taken your casino action elsewhere.

Going in circles is right. Why? Hundreds of thousands $$$$ gone, and silence and ignorance in return. That’s what stings. An expensive lesson for me, but hopefully a free one for anyone reading this.

 

[TheDepoMaister]

Can you explain a bit more your experience with Winz ?

 

[Avernite]

You should probably keep all of this within the one thread before the mods get grumpy.