Newly Accredited Winz.io made it

Yeah, I got that reply as well. Well, what can I say!? I stand by what I witnessed: the table suddenly wouldn't accept any of my bets and 26, which I ALWAYS bet on, came up with a 2000x multiplier. I SAW THAT WITH MY OWN EYES. But yeah, according to Winz.io, I must have been hallucinating.
I said 'roundabout 02h00 UTC', but I have no idea of the "round ID number"; NO proof unfortunately. Why don't they publish a copy of my conversation with the dealer almost immediately after??
 
Winz.io Casino won Best New Casino 2021 at Casinomeister!
Yeah, I got that reply as well. Well, what can I say!? I stand by what I witnessed: the table suddenly wouldn't accept any of my bets and 26, which I ALWAYS bet on, came up with a 2000x multiplier. I SAW THAT WITH MY OWN EYES. But yeah, according to Winz.io, I must have been hallucinating.
I said 'roundabout 02h00 UTC', but I have no idea of the "round ID number"; NO proof unfortunately. Why don't they publish a copy of my conversation with the dealer almost immediately after??
Just a quick update, Winz.io keeps on denying that the spin occurred at all or that there's any record of it, but that's just my point. They (because they have to 'honour' the bets?) have some sort of PREKNOWLEDGE of spins and can choose which spins to completely 'disable' or 'wipe' of the records (for ALL players), even though they DO happen, because it's a 3rd party provider LIVE table.

Once again, I don't have ANY proof (a screen recording would have shown it), but I know what happened, what I experienced and what I saw. I stand by my allegation. So players, if you play 2000x BAR Live Dealer Roulette, make and keep a screen recording. Winz.io is just as unscrupulous as the rest!

P.s., if it is WinFinity (the 'table provider') who has to honour and actually pay for the bets, then it's probably they themselves that 'disable' the tables and delete the records, (in which case Winz.io will then be in the 'clear'?)?
 
@Winz.io casino not sure what is going on with cashout is taking like 1 hrs? before you change to new payment provider was no more than 10mins, now all time takes like 45min up to 1hrs sometimes over 1hrs, 1hrs past still not got paid
Also add games with 92% RTP is crazy low, and games dont look like real Novo games, real one they dont have turbo spin
real novo games are 95% RTP and they look different on bottom
here u can see your self
You do not have permission to view link Log in or register now.
 

Attachments

  • Screenshot 2023-12-28 at 01.25.57.png
    Screenshot 2023-12-28 at 01.25.57.png
    564.2 KB · Views: 24
  • Screenshot 2023-12-28 at 01.56.03.png
    Screenshot 2023-12-28 at 01.56.03.png
    2.2 MB · Views: 21
  • Screenshot 2023-12-28 at 01.59.52.png
    Screenshot 2023-12-28 at 01.59.52.png
    2.3 MB · Views: 20
  • Screenshot 2023-12-28 at 02.16.03.png
    Screenshot 2023-12-28 at 02.16.03.png
    60.7 KB · Views: 20
Last edited:
Hey @justdoit

We appreciate your bringing your concerns to our attention, and we sincerely apologize for any inconvenience you have experienced regarding the cashout process and the RTP display on our platform.

1. Cashout Delays:
We understand and share your frustration with the extended processing times for withdrawals. After a thorough investigation, we can confirm that there have been no changes to our payment provider. Please be assured that from our end, we are committed to approving withdrawals within 10 minutes. However, there can be delays in the blockchain processing of cryptocurrency transactions that are beyond our control. We appreciate your understanding and patience in this matter.

2. RTP Visual Bug:
Thank you for bringing the issue with the RTP percentages to our attention. Upon investigation, we discovered a visual bug affecting the displayed RTP percentages for some games, including Golden Ark™ | NOVOMATIC. We have promptly addressed this issue from our side, and you can now trust that we accurately represent NOVOMATIC games with their original RTP values. We value your diligence in helping us maintain transparency and fairness in our gaming offerings.

We understand the importance of a seamless gaming experience, and we are working tirelessly to ensure that your experience with us is nothing short of excellent.

We appreciate your continued support and look forward to providing you with an improved gaming experience.

Regards,
Winz.io Casino
 
Hey @justdoit

We appreciate your bringing your concerns to our attention, and we sincerely apologize for any inconvenience you have experienced regarding the cashout process and the RTP display on our platform.

1. Cashout Delays:
We understand and share your frustration with the extended processing times for withdrawals. After a thorough investigation, we can confirm that there have been no changes to our payment provider. Please be assured that from our end, we are committed to approving withdrawals within 10 minutes. However, there can be delays in the blockchain processing of cryptocurrency transactions that are beyond our control. We appreciate your understanding and patience in this matter.

2. RTP Visual Bug:
Thank you for bringing the issue with the RTP percentages to our attention. Upon investigation, we discovered a visual bug affecting the displayed RTP percentages for some games, including Golden Ark™ | NOVOMATIC. We have promptly addressed this issue from our side, and you can now trust that we accurately represent NOVOMATIC games with their original RTP values. We value your diligence in helping us maintain transparency and fairness in our gaming offerings.

We understand the importance of a seamless gaming experience, and we are working tirelessly to ensure that your experience with us is nothing short of excellent.

We appreciate your continued support and look forward to providing you with an improved gaming experience.

Regards,
Winz.io Casino
ever game from Novomatic RTP is fix on all games 95.13%, not sure where u got the games but they are very different from original Novomatic
any way thanks for replay
 
Yeah, I got that reply as well. Well, what can I say!? I stand by what I witnessed: the table suddenly wouldn't accept any of my bets and 26, which I ALWAYS bet on, came up with a 2000x multiplier. I SAW THAT WITH MY OWN EYES. But yeah, according to Winz.io, I must have been hallucinating.
I said 'roundabout 02h00 UTC', but I have no idea of the "round ID number"; NO proof unfortunately. Why don't they publish a copy of my conversation with the dealer almost immediately after??
The Provider reviewed all the history and videos and identified one round (Game ID lfz-pit8av8a-9320fee12c934586918ea62c9dc900d1 | 18.12.2023 01:58:25) where a player ID 152800 received a 2000x multiplier on 26. However, it's important to note that the winning number for this round was 33 black. In the following round, the winning number was 26 black, but the mentioned player did not participate.

Unfortunately, the provider cannot grant the video replay, but there are the details of the round (see attached screenshot).
 

Attachments

  • image-2023-12-28-00-32-09-834.png
    image-2023-12-28-00-32-09-834.png
    86.1 KB · Views: 7
Lol..., no idea. But i just checked that they are distributed via Softswiss CDN (content delivery network) across many casinos using this platform. Personally, i don't trust these slots and wouldn't play them.
in Novo web page you cant see same setup slots, if they was real they will be on Novo page
 
fake slots 100%
N2Games make PC action games like Electronic Arts do etc. Never made a slot as far as I know?

N2Live make slots, pretty crappy ones and certainly not anything to do with Greentube/Novo.

OK, GamblingJoe has a thread where a Novomatic Casino Manager (of Stargames, remember those in UK?!) confirms those provided via Softswiss are only going to be available via them for approved jurisdictions. He is also responding to a rumour that Novomatic have made an N2 server with low-grade versions of their games to service unregulated Curacao markets. Here's what he says to questions in italics:

This is the last time we will comment on the topic. The slots there are fake. It is up to you whether you want to continue to think that they are not.

We are trying to clarify a few points from you, as these do not prove anything or are even wrong.

"If I remember, the games at Platincasino are run by softswiss (iGaming provider of gambling software), which also has a content agreement with Greentube or the Novomatic Group, which also includes Greentube (subsidiary) and providers such as StarGames etc completed around 2019."

Yes, maybe so. But that doesn't confirm anything. Each game provider can decide for themselves in which market they would like to see their games again. In such a deal, the game provider can specify: “I let my games be played via Softswiss in country XY, but only there and in no other country”. Is also a possibility.

The Greentube games have NOT been playable in unregulated markets (i.e. markets that can be reached with a Curacao license) for years.

"Apart from that, it would be questionable why games from Pragmatic and Co. also run on the official servers of the game providers and only not with you?"

Perhaps Pragmatic doesn't care so much about whether they also supply non-regulated markets. Would at least explain why you can play your live casino games on some sites even though this would not be legal from Germany.

"Who knows what exactly was sold with the license (if that is the case). Maybe just the rights for graphics, sounds, game modes, etc. What a game developer who has bought the license does with it may be up to him - as long as the actual product is still recognizable."

Believe us: not a single game manufacturer, not even the smallest ones, would license parts (graphics, sound, math) of their top games to some small company (that no one has ever heard of) and say: "Hey, do whatever you want with it, no matter how it is Looks like. You can also use it on illegal sites."

It would be as if someone could grab partial rights from Disney and George Lucas to the Star Wars story (a few short cuts, well-known statements, music), and then put them together in a game and redistribute them on illegal sites. No matter what it looks like.

This does more harm to the content than what it brings. Although we are talking about slots, we are talking about IP (intellectual property) rights, as you generally know from the film or sports production industry.

"Just because the title "Manager" is written above the avatar does not mean that someone is actually the manager of the casino, it could also be an intern or a regular employee"

We have already made it clear in other threads that our account is monitored by our customer service but also by the marketing/operations team. We can therefore also make statements regarding game providers, contracts with game manufacturers, advertising, and German gambling regulations. Because we have been working on these topics for years - not as interns.

As I said, that was our last statement on the topic, as we want to focus on our own brand and the original games.
 
Last edited:
in Novo web page you cant see same setup slots, if they was real they will be on Novo page

Yeah i know, Novomatic is my favorite provider, and i was playing some of their online slots for over 10 years. Then somewhere in 2022, I stopped completely; i believe they aren't playing anymore as they used to. So these new ones i wouldn't touch at all.

For most seasoned players, these "Novomatics" certainly look suspicious. But for those who played them only a few times, it may seem just like a game update, similar to a phone system update when a pair of new bollocks appear that nobody needs. I can bet that the younger generation is used to it. Now a lot of things change rapidly.
 
N2Games make PC action games like Electronic Arts do etc. Never made a slot as far as I know?

N2Live make slots, pretty crappy ones and certainly not anything to do with Greentube/Novo.

OK, GamblingJoe has a thread where a Novomatic Casino Manager (of Stargames, remember those in UK?!) confirms those provided via Softswiss are only going to be available via them for approved jurisdictions. He is also responding to a rumour that Novomatic have made an N2 server with low-grade versions of their games to service unregulated Curacao markets. Here's what he says to questions in italics:

This is the last time we will comment on the topic. The slots there are fake. It is up to you whether you want to continue to think that they are not.

We are trying to clarify a few points from you, as these do not prove anything or are even wrong.

"If I remember, the games at Platincasino are run by softswiss (iGaming provider of gambling software), which also has a content agreement with Greentube or the Novomatic Group, which also includes Greentube (subsidiary) and providers such as StarGames etc completed around 2019."

Yes, maybe so. But that doesn't confirm anything. Each game provider can decide for themselves in which market they would like to see their games again. In such a deal, the game provider can specify: “I let my games be played via Softswiss in country XY, but only there and in no other country”. Is also a possibility.

The Greentube games have NOT been playable in unregulated markets (i.e. markets that can be reached with a Curacao license) for years.

"Apart from that, it would be questionable why games from Pragmatic and Co. also run on the official servers of the game providers and only not with you?"

Perhaps Pragmatic doesn't care so much about whether they also supply non-regulated markets. Would at least explain why you can play your live casino games on some sites even though this would not be legal from Germany.

"Who knows what exactly was sold with the license (if that is the case). Maybe just the rights for graphics, sounds, game modes, etc. What a game developer who has bought the license does with it may be up to him - as long as the actual product is still recognizable."

Believe us: not a single game manufacturer, not even the smallest ones, would license parts (graphics, sound, math) of their top games to some small company (that no one has ever heard of) and say: "Hey, do whatever you want with it, no matter how it is Looks like. You can also use it on illegal sites."

It would be as if someone could grab partial rights from Disney and George Lucas to the Star Wars story (a few short cuts, well-known statements, music), and then put them together in a game and redistribute them on illegal sites. No matter what it looks like.

This does more harm to the content than what it brings. Although we are talking about slots, we are talking about IP (intellectual property) rights, as you generally know from the film or sports production industry.

"Just because the title "Manager" is written above the avatar does not mean that someone is actually the manager of the casino, it could also be an intern or a regular employee"

We have already made it clear in other threads that our account is monitored by our customer service but also by the marketing/operations team. We can therefore also make statements regarding game providers, contracts with game manufacturers, advertising, and German gambling regulations. Because we have been working on these topics for years - not as interns.

As I said, that was our last statement on the topic, as we want to focus on our own brand and the original games.
3rd time I am seeing this novo slots, in no gamstop casinos Rolla was playing other day on stream and in Winz, N2 I thing they are Chines company , they have some live table games in 888, end of the day Casino they looking to max their profit, but they dont look good in casino rate 9.6 one the best vote casino
cheers for replay

 
The Provider reviewed all the history and videos and identified one round (Game ID lfz-pit8av8a-9320fee12c934586918ea62c9dc900d1 | 18.12.2023 01:58:25) where a player ID 152800 received a 2000x multiplier on 26. However, it's important to note that the winning number for this round was 33 black. In the following round, the winning number was 26 black, but the mentioned player did not participate.

Unfortunately, the provider cannot grant the video replay, but there are the details of the round (see attached screenshot).
Thank you for the reply. However, it just proves my point, also that I have been speaking the truth and not just ranting. PLAYERS BEWARE, it still is VERY strange that I was UNABLE to place ANY bets for that ONE specific round only, (when 26 came in with a 2000x multiplier), that the 'platform' just wouldn't accept my bets for that round ONLY!??
 
Winz.io Casino won Best New Casino 2021 at Casinomeister!

Users who are viewing this thread

Meister Ratings

Back
Top