Luckyme1966
Dormant account
- Joined
- Jul 21, 2013
- Location
- tyne and wear
My experience with WINTINGO
I joined this casino at approx the beginning of October. I made my deposit and received my bonus.
I had a few very small wins but nothing to write about. My second deposit was on the 14th of October and again i received a bonus to which i went on and had one of the greatest gaming experiences ever.
If you are looking for a casino that offers decent games and fair reels then this is it. I couldn't ask for more.
For once i thought i had found the casino i had been waiting for but before you rush to become members i will warn you to expect long delays for your withdrawal.
I requested a withdrawal on that Monday the 14th of £250 after previously uploading my documents which included my bank card, driving license and statement of a bill i have showing my address and so on. I asked on the same day if the casino had received my documents and if all was ok but was told by the live chat operator they had no idea and that their accounts department would deal with that side of things. They would e-mail me should there be any problem or indeed if they required any other information. Obviously i never received any E-mail. It was the same story on Tuesday and Wednesday and Thursday. I was a little incensed to be fair and decided to cancel the withdrawal and continue to lose it by playing recklessly and making reel wagers i wouldn't normally do.
Suddenly i was £500 up and decided to try again with the withdrawal procedure. I was then told the accounts department are available to discuss my pending withdrawal on Sunday to Thursday so i played on. I had a bit of fun basically with almost every slot they had but still found myself with a bankable withdrawal come Saturday. I spoke to their Casino Rep Bob and explained everything to him and he did try and sort out my withdrawal for me. He agreed the length i had to wait for my withdrawal was unacceptable and would look into it after apologising on behalf of WINTINGO. I was assured an E-mail would reach me by the following day from their accounts department.
Sunday came and no Email.
I then messaged the live chat operator who offered to help but sadly i had no luck ( don't ask ). I then messaged Bob the rep who assured me a mail was on it's way and strangely enough within a minute i finally received the mail telling me they had received my documents and that any payout would take another 4 business days but in order to process my withdrawal they now needed the reverse side of my drivers license, a recent bank statement and a recent utility bill or perhaps a recent bill with my address on it. I can assume from that the bill ( statement ) i supplied over a week earlier was not good enough. I couldn't understand why of course as it had my address on it and after all this is why they are now requesting ANOTHER bill from me.
I uploaded the reverse of my License which i thought was a waste of time but never mind, i also uploaded a screen shot of two recent bank statements also as requested.
I was then told they would not accept screen shots and now require my bank statement in PDF format or another bill...perhaps they meant both, who knows. I presume if i uploaded a pdf of my bank statement they would then ask for another bill, then another, then another....who knows!
I replied again to their further email and explained that i would not be uploading any more documents. It wasn't that i was annoyed and who wouldn't be, it was that i couldn't. I share a house and the utility bills they ask are not in my name. I sent all i could regards bills i have, i sent my bank statements but wern't good enough, what more could i do?
I decided and sent them my last E-mail and last reply stating that i was now sure they had no intention of paying me, therefore they could keep my withdrawal of £300. I'm annoyed and will now advise everyone reading this that if you want a fantastic gaming experience please join WINTINGO you wont be disappointed. If you want to be paid on your winnings then expect very long delays if you manage at all to persuade their accounts department if at all to pay you.
I must point out that i found their casino rep a decent guy and easy to chat to. A nice guy indeed and also their live chat operators were ok with me and i do not have a bad word for them at all.
These are my findings on WINTINGO and i'm sure i wont be the first that has been treated this way and perhaps it's fair to say others have had pleasant transactions both withdrawing and dealing with their accounts department.
I will let you decide if Wintingo are to be trusted. After all, you can't please everyone all the time and surely even through human error there will be people like me that perhaps slip through procedures unresolved.
I possibly won't be available tomorrow to see if the accounts department bother to accept my offer of letting them keep my withdrawal as i will be in Hospital undergoing an OP. Perhaps they may even take pity on me and decide that after all they will pay me what is rightfully mine. Who knows right?
Lastly, i will give them a score of 6 out of 10. Four is for the best gaming experience and Two for Bob the customer rep, had it not been for him they would fail with a miserable 4 out of 10
Regards
I joined this casino at approx the beginning of October. I made my deposit and received my bonus.
I had a few very small wins but nothing to write about. My second deposit was on the 14th of October and again i received a bonus to which i went on and had one of the greatest gaming experiences ever.
If you are looking for a casino that offers decent games and fair reels then this is it. I couldn't ask for more.
For once i thought i had found the casino i had been waiting for but before you rush to become members i will warn you to expect long delays for your withdrawal.
I requested a withdrawal on that Monday the 14th of £250 after previously uploading my documents which included my bank card, driving license and statement of a bill i have showing my address and so on. I asked on the same day if the casino had received my documents and if all was ok but was told by the live chat operator they had no idea and that their accounts department would deal with that side of things. They would e-mail me should there be any problem or indeed if they required any other information. Obviously i never received any E-mail. It was the same story on Tuesday and Wednesday and Thursday. I was a little incensed to be fair and decided to cancel the withdrawal and continue to lose it by playing recklessly and making reel wagers i wouldn't normally do.
Suddenly i was £500 up and decided to try again with the withdrawal procedure. I was then told the accounts department are available to discuss my pending withdrawal on Sunday to Thursday so i played on. I had a bit of fun basically with almost every slot they had but still found myself with a bankable withdrawal come Saturday. I spoke to their Casino Rep Bob and explained everything to him and he did try and sort out my withdrawal for me. He agreed the length i had to wait for my withdrawal was unacceptable and would look into it after apologising on behalf of WINTINGO. I was assured an E-mail would reach me by the following day from their accounts department.
Sunday came and no Email.
I then messaged the live chat operator who offered to help but sadly i had no luck ( don't ask ). I then messaged Bob the rep who assured me a mail was on it's way and strangely enough within a minute i finally received the mail telling me they had received my documents and that any payout would take another 4 business days but in order to process my withdrawal they now needed the reverse side of my drivers license, a recent bank statement and a recent utility bill or perhaps a recent bill with my address on it. I can assume from that the bill ( statement ) i supplied over a week earlier was not good enough. I couldn't understand why of course as it had my address on it and after all this is why they are now requesting ANOTHER bill from me.
I uploaded the reverse of my License which i thought was a waste of time but never mind, i also uploaded a screen shot of two recent bank statements also as requested.
I was then told they would not accept screen shots and now require my bank statement in PDF format or another bill...perhaps they meant both, who knows. I presume if i uploaded a pdf of my bank statement they would then ask for another bill, then another, then another....who knows!
I replied again to their further email and explained that i would not be uploading any more documents. It wasn't that i was annoyed and who wouldn't be, it was that i couldn't. I share a house and the utility bills they ask are not in my name. I sent all i could regards bills i have, i sent my bank statements but wern't good enough, what more could i do?
I decided and sent them my last E-mail and last reply stating that i was now sure they had no intention of paying me, therefore they could keep my withdrawal of £300. I'm annoyed and will now advise everyone reading this that if you want a fantastic gaming experience please join WINTINGO you wont be disappointed. If you want to be paid on your winnings then expect very long delays if you manage at all to persuade their accounts department if at all to pay you.
I must point out that i found their casino rep a decent guy and easy to chat to. A nice guy indeed and also their live chat operators were ok with me and i do not have a bad word for them at all.
These are my findings on WINTINGO and i'm sure i wont be the first that has been treated this way and perhaps it's fair to say others have had pleasant transactions both withdrawing and dealing with their accounts department.
I will let you decide if Wintingo are to be trusted. After all, you can't please everyone all the time and surely even through human error there will be people like me that perhaps slip through procedures unresolved.
I possibly won't be available tomorrow to see if the accounts department bother to accept my offer of letting them keep my withdrawal as i will be in Hospital undergoing an OP. Perhaps they may even take pity on me and decide that after all they will pay me what is rightfully mine. Who knows right?
Lastly, i will give them a score of 6 out of 10. Four is for the best gaming experience and Two for Bob the customer rep, had it not been for him they would fail with a miserable 4 out of 10
Regards