Wintingo Casino

Luckyme1966

Dormant account
Joined
Jul 21, 2013
Location
tyne and wear
My experience with WINTINGO


I joined this casino at approx the beginning of October. I made my deposit and received my bonus.
I had a few very small wins but nothing to write about. My second deposit was on the 14th of October and again i received a bonus to which i went on and had one of the greatest gaming experiences ever.
If you are looking for a casino that offers decent games and fair reels then this is it. I couldn't ask for more.
For once i thought i had found the casino i had been waiting for but before you rush to become members i will warn you to expect long delays for your withdrawal.

I requested a withdrawal on that Monday the 14th of £250 after previously uploading my documents which included my bank card, driving license and statement of a bill i have showing my address and so on. I asked on the same day if the casino had received my documents and if all was ok but was told by the live chat operator they had no idea and that their accounts department would deal with that side of things. They would e-mail me should there be any problem or indeed if they required any other information. Obviously i never received any E-mail. It was the same story on Tuesday and Wednesday and Thursday. I was a little incensed to be fair and decided to cancel the withdrawal and continue to lose it by playing recklessly and making reel wagers i wouldn't normally do.

Suddenly i was £500 up and decided to try again with the withdrawal procedure. I was then told the accounts department are available to discuss my pending withdrawal on Sunday to Thursday so i played on. I had a bit of fun basically with almost every slot they had but still found myself with a bankable withdrawal come Saturday. I spoke to their Casino Rep Bob and explained everything to him and he did try and sort out my withdrawal for me. He agreed the length i had to wait for my withdrawal was unacceptable and would look into it after apologising on behalf of WINTINGO. I was assured an E-mail would reach me by the following day from their accounts department.

Sunday came and no Email.
I then messaged the live chat operator who offered to help but sadly i had no luck ( don't ask ). I then messaged Bob the rep who assured me a mail was on it's way and strangely enough within a minute i finally received the mail telling me they had received my documents and that any payout would take another 4 business days but in order to process my withdrawal they now needed the reverse side of my drivers license, a recent bank statement and a recent utility bill or perhaps a recent bill with my address on it. I can assume from that the bill ( statement ) i supplied over a week earlier was not good enough. I couldn't understand why of course as it had my address on it and after all this is why they are now requesting ANOTHER bill from me.

I uploaded the reverse of my License which i thought was a waste of time but never mind, i also uploaded a screen shot of two recent bank statements also as requested.
I was then told they would not accept screen shots and now require my bank statement in PDF format or another bill...perhaps they meant both, who knows. I presume if i uploaded a pdf of my bank statement they would then ask for another bill, then another, then another....who knows!

I replied again to their further email and explained that i would not be uploading any more documents. It wasn't that i was annoyed and who wouldn't be, it was that i couldn't. I share a house and the utility bills they ask are not in my name. I sent all i could regards bills i have, i sent my bank statements but wern't good enough, what more could i do?

I decided and sent them my last E-mail and last reply stating that i was now sure they had no intention of paying me, therefore they could keep my withdrawal of £300. I'm annoyed and will now advise everyone reading this that if you want a fantastic gaming experience please join WINTINGO you wont be disappointed. If you want to be paid on your winnings then expect very long delays if you manage at all to persuade their accounts department if at all to pay you.

I must point out that i found their casino rep a decent guy and easy to chat to. A nice guy indeed and also their live chat operators were ok with me and i do not have a bad word for them at all.


These are my findings on WINTINGO and i'm sure i wont be the first that has been treated this way and perhaps it's fair to say others have had pleasant transactions both withdrawing and dealing with their accounts department.

I will let you decide if Wintingo are to be trusted. After all, you can't please everyone all the time and surely even through human error there will be people like me that perhaps slip through procedures unresolved.
I possibly won't be available tomorrow to see if the accounts department bother to accept my offer of letting them keep my withdrawal as i will be in Hospital undergoing an OP. Perhaps they may even take pity on me and decide that after all they will pay me what is rightfully mine. Who knows right?

Lastly, i will give them a score of 6 out of 10. Four is for the best gaming experience and Two for Bob the customer rep, had it not been for him they would fail with a miserable 4 out of 10

Regards



 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
My experience with WINTINGO


I joined this casino at approx the beginning of October. I made my deposit and received my bonus.
I had a few very small wins but nothing to write about. My second deposit was on the 14th of October and again i received a bonus to which i went on and had one of the greatest gaming experiences ever.
If you are looking for a casino that offers decent games and fair reels then this is it. I couldn't ask for more.
For once i thought i had found the casino i had been waiting for but before you rush to become members i will warn you to expect long delays for your withdrawal.

I requested a withdrawal on that Monday the 14th of £250 after previously uploading my documents which included my bank card, driving license and statement of a bill i have showing my address and so on. I asked on the same day if the casino had received my documents and if all was ok but was told by the live chat operator they had no idea and that their accounts department would deal with that side of things. They would e-mail me should there be any problem or indeed if they required any other information. Obviously i never received any E-mail. It was the same story on Tuesday and Wednesday and Thursday. I was a little incensed to be fair and decided to cancel the withdrawal and continue to lose it by playing recklessly and making reel wagers i wouldn't normally do.

Suddenly i was £500 up and decided to try again with the withdrawal procedure. I was then told the accounts department are available to discuss my pending withdrawal on Sunday to Thursday so i played on. I had a bit of fun basically with almost every slot they had but still found myself with a bankable withdrawal come Saturday. I spoke to their Casino Rep Bob and explained everything to him and he did try and sort out my withdrawal for me. He agreed the length i had to wait for my withdrawal was unacceptable and would look into it after apologising on behalf of WINTINGO. I was assured an E-mail would reach me by the following day from their accounts department.

Sunday came and no Email.
I then messaged the live chat operator who offered to help but sadly i had no luck ( don't ask ). I then messaged Bob the rep who assured me a mail was on it's way and strangely enough within a minute i finally received the mail telling me they had received my documents and that any payout would take another 4 business days but in order to process my withdrawal they now needed the reverse side of my drivers license, a recent bank statement and a recent utility bill or perhaps a recent bill with my address on it. I can assume from that the bill ( statement ) i supplied over a week earlier was not good enough. I couldn't understand why of course as it had my address on it and after all this is why they are now requesting ANOTHER bill from me.

I uploaded the reverse of my License which i thought was a waste of time but never mind, i also uploaded a screen shot of two recent bank statements also as requested.
I was then told they would not accept screen shots and now require my bank statement in PDF format or another bill...perhaps they meant both, who knows. I presume if i uploaded a pdf of my bank statement they would then ask for another bill, then another, then another....who knows!

I replied again to their further email and explained that i would not be uploading any more documents. It wasn't that i was annoyed and who wouldn't be, it was that i couldn't. I share a house and the utility bills they ask are not in my name. I sent all i could regards bills i have, i sent my bank statements but wern't good enough, what more could i do?

I decided and sent them my last E-mail and last reply stating that i was now sure they had no intention of paying me, therefore they could keep my withdrawal of £300. I'm annoyed and will now advise everyone reading this that if you want a fantastic gaming experience please join WINTINGO you wont be disappointed. If you want to be paid on your winnings then expect very long delays if you manage at all to persuade their accounts department if at all to pay you.

I must point out that i found their casino rep a decent guy and easy to chat to. A nice guy indeed and also their live chat operators were ok with me and i do not have a bad word for them at all.


These are my findings on WINTINGO and i'm sure i wont be the first that has been treated this way and perhaps it's fair to say others have had pleasant transactions both withdrawing and dealing with their accounts department.

I will let you decide if Wintingo are to be trusted. After all, you can't please everyone all the time and surely even through human error there will be people like me that perhaps slip through procedures unresolved.
I possibly won't be available tomorrow to see if the accounts department bother to accept my offer of letting them keep my withdrawal as i will be in Hospital undergoing an OP. Perhaps they may even take pity on me and decide that after all they will pay me what is rightfully mine. Who knows right?

Lastly, i will give them a score of 6 out of 10. Four is for the best gaming experience and Two for Bob the customer rep, had it not been for him they would fail with a miserable 4 out of 10

Regards




As an accredited site they are expected to pay withdrawals without undue delay. Unless there is more to this story, this is a pretty shabby experience and wouldn't even deserve 3/10. Poor CS is terrible as are slow responses. DON'T reverse your w/d as that is what they hope you'll do. Just be patient and if no joy consider PAB via CM.
 

Luckyme1966

Dormant account
Joined
Jul 21, 2013
Location
tyne and wear
More to this story?

I would invite Wintingo to pick holes and report on anything at all i have stated.

I have been as honest and as fair as i can.

I left out things such as when i spoke to someone from their live chat on Thursday evening who told me to ' Come Back ' when i enquired if they had received my documents. Come back when the accounts department are open! It was then found out they worked Sunday to Thursday.

I also left out the last message to their live chat operator who told me they accepted screen shots of bank statements for those that didn't have the capability to upload a pdf file bank statement, who then told me after i showed them this reply to my e-mail from their accounts department 10 mins previously....That their accounts department must have changed their minds regarding screen shots!


Today at 4:53 PM
Dear................,

Thank you for contacting the Banking Dept.

Your documents have been received. Unfortunately we can’t accept a screenshot of your online banking.
Please send us your bank statement, phone bill or internet bill in a pdf file. Showing your name and address, dated 3 months or less.


I would love to hear what Wintingo have to say about it all.....I really would, it's interesting!

Regards
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Your documents have been received. Unfortunately we can’t accept a screenshot of your online banking.
Please send us your bank statement, phone bill or internet bill in a pdf file. Showing your name and address, dated 3 months or less.


I would love to hear what Wintingo have to say about it all.....I really would, it's interesting!

Regards

This is because it doesn't show an address I'd guess - I've had this. KYC procedures in some of these jurisdictions are getting a bit outdated. All of my bills are online now and I receive virtually no "official" mail through the post. Finding anything with my address on it from the "last 3 months" is getting to be a real problem.

Also I feel that if they don't provide accounts staff on working days (I'm assuming this is because they are in Israel which makes it understandable) then the right thing to do would be to offer to flush your withdrawal on request. Did you ask?
 

Luckyme1966

Dormant account
Joined
Jul 21, 2013
Location
tyne and wear
This is because it doesn't show an address I'd guess - I've had this. KYC procedures in some of these jurisdictions are getting a bit outdated. All of my bills are online now and I receive virtually no "official" mail through the post. Finding anything with my address on it from the "last 3 months" is getting to be a real problem.

Also I feel that if they don't provide accounts staff on working days (I'm assuming this is because they are in Israel which makes it understandable) then the right thing to do would be to offer to flush your withdrawal on request. Did you ask?



I believe The Casino rep from Wintingo had it flushed for me today. The screen shot of my bank statement showed my postcode and other essential ID requirements but not my full address. The bill i sent them earlier however did but that bill was obviously not a mobile phone bill or a utility bill which they specifically asked for. I don't use a contract Mobile nor do i have any utility bills in my name or any other bills other than what they already which i sent earlier.

I tried to cancel the withdrawal earlier and go on a reckless reel spree in a bid to lose it all. I thought i would at least have some fun but now can't do that. I'm in a situation where i have no more documents to upload and an accounts department insisting for further documents before they will process my withdrawal. Catch-22 situation.

I still maintain that WINTINGO have given me a reel rush and some great memories. Iv'e had countless £100 reel wins which was fun so all was not lost.
I really hope they can sort out the withdrawal method/process for future new accounts because surely i cannot be the only person this happens too.

I would really like to stay a Wintingo customer and make numerous future deposits as i really like this casino but also now know it's a bit pointless as i cannot withdraw or be validated. Crazy when you think i am not legally validated but can make deposits and play at their casino lol.

Such a shame.

Regards
 

wintingo

Dormant account
Joined
Dec 13, 2011
Location
Tingo Land
Hi Luckyme1966,

Firstly, just to let you know, i'm the rep here and my name is Rob and not Bob :D

The KYC procedures are in place and strictly enforced by our licensing jurisdiction in the Isle of Man. I will say this again publicly, although i mentioned it you you in my PM, our KYC process is in no way trying to make you reverse or cancel your withdrawal. We cannot pay out any customers without having the relevant docs on their first withdrawal. To make you feel comfortable with this i went ahead and requested that your withdrawal is locked and could therefore NOT be reversed or cancelled while we were waiting for the pending KYC docs.

You originally uploaded your documents on Tuesday 15th October. You contacted some of our live chat agents asking about these docs. I informed you via my PM that for security reasons, our live chat agents do not have access to personal information relating to our players documents. These documents are kept secure and only members of our banking department have access to them. This is a strict policy we have in place to ensure our players personal documentation are kept safe.

It can take up to 48 hours for your docs to be reviewed and processed however in this specific case it took an extra day. I must apologise in advance for this delay. After you sent me a message on this forum, i informed you that our banking team will come back to you on Sunday as our banking team work from Sunday to Thursday and i had received you message ver the weekend. I had therefore spoken to you via this forum and i had also instructed our banking team to get back to you regarding the requirements on Sunday.

On Sunday, our banking team informed you that the original bill you sent through was a screen shot of one of your online shopping accounts. This document was submitted to the IOM for review and they informed us that this is not an acceptable proof of address. Our banking team informed you to please submit an updated proof of address document plus a copy of the back of your drivers license which was still pending. You had asked me why you need a copy of the back of your drivers license and i had explained the reasons why in my PM.

Yesterday you submitted your proof of address document which was a screen shot of your bank statement that did not show your full address. Within 10 minutes of submitting this document our banking department mailed you (And i sent you a PM) stating that a screenshot of your bank statement is not acceptable. We would need a PDF/scan/Word doc or copy of ANY utility bill showing proof of address. If a utility bill is not available then a bank statement with proof of address no more that 3 months old is acceptable.

Unfortunately we cannot process your withdrawal until we receive the outstanding documents. Please note that you cannot reverse your withdrawal as i requested this to be locked to ensure you receive your winnings pending the submission of your docs.

To summarise, please send through your outstanding utility bill/proof of address and copy of the back of your drivers license to [email protected] or you can upload these docs via our simple upload facility within your wintingo account and i will personally make 1000% sure that your withdrawal is processed back to your card today. Also, note that you will not be requested to submit these docs again on future withdrawals.

Please feel free to contact me if you have any further questions or concerns.

Rob
Wintingo Rep
 

Luckyme1966

Dormant account
Joined
Jul 21, 2013
Location
tyne and wear
Hi Luckyme1966,

Firstly, just to let you know, i'm the rep here and my name is Rob and not Bob :D

The KYC procedures are in place and strictly enforced by our licensing jurisdiction in the Isle of Man. I will say this again publicly, although i mentioned it you you in my PM, our KYC process is in no way trying to make you reverse or cancel your withdrawal. We cannot pay out any customers without having the relevant docs on their first withdrawal. To make you feel comfortable with this i went ahead and requested that your withdrawal is locked and could therefore NOT be reversed or cancelled while we were waiting for the pending KYC docs.

You originally uploaded your documents on Tuesday 15th October. You contacted some of our live chat agents asking about these docs. I informed you via my PM that for security reasons, our live chat agents do not have access to personal information relating to our players documents. These documents are kept secure and only members of our banking department have access to them. This is a strict policy we have in place to ensure our players personal documentation are kept safe.

It can take up to 48 hours for your docs to be reviewed and processed however in this specific case it took an extra day. I must apologise in advance for this delay. After you sent me a message on this forum, i informed you that our banking team will come back to you on Sunday as our banking team work from Sunday to Thursday and i had received you message ver the weekend. I had therefore spoken to you via this forum and i had also instructed our banking team to get back to you regarding the requirements on Sunday.

On Sunday, our banking team informed you that the original bill you sent through was a screen shot of one of your online shopping accounts. This document was submitted to the IOM for review and they informed us that this is not an acceptable proof of address. Our banking team informed you to please submit an updated proof of address document plus a copy of the back of your drivers license which was still pending. You had asked me why you need a copy of the back of your drivers license and i had explained the reasons why in my PM.

Yesterday you submitted your proof of address document which was a screen shot of your bank statement that did not show your full address. Within 10 minutes of submitting this document our banking department mailed you (And i sent you a PM) stating that a screenshot of your bank statement is not acceptable. We would need a PDF/scan/Word doc or copy of ANY utility bill showing proof of address. If a utility bill is not available then a bank statement with proof of address no more that 3 months old is acceptable.

Unfortunately we cannot process your withdrawal until we receive the outstanding documents. Please note that you cannot reverse your withdrawal as i requested this to be locked to ensure you receive your winnings pending the submission of your docs.

To summarise, please send through your outstanding utility bill/proof of address and copy of the back of your drivers license to [email protected] or you can upload these docs via our simple upload facility within your wintingo account and i will personally make 1000% sure that your withdrawal is processed back to your card today. Also, note that you will not be requested to submit these docs again on future withdrawals.

Please feel free to contact me if you have any further questions or concerns.

Rob


Wintingo Rep


Hi Rob not Bob from WINTINGO

Thank you for all your help, it was warmly appreciated yesterday and i mean that sincerely.
To anyone reading this i would hope they know at the very least there is someone like you on hand to answer any questions they may have.

I did ask the Live chat reps about my docs and if they had received them and yes they could not help me except to say the accounts department would be in touch if they needed any further documents. I then asked if they would be so kind as to ask your accounts department this question on my behalf but was told they couldn't.

If it takes 48 hours for your accounts department to get back to me then i'm afraid to say they failed spectacularly and no matter which way you look at this the facts speak for themselves. On the following Sunday they only managed to e-mail me after i raised the question of what was happening regards my withdrawal? I spoke to a live chat rep and then you and as if by magic an e-mail appeared for me to read. So let's be absolutely clear on this, the accounts department did not take 48 hours to get back to me, they actually took 5 days. I heard nothing on Tuesday, Wednesday, Thursday, Friday, Saturday and the best part of Sunday. Quite frankly, if they don't work on a Friday or Saturday is that my fault?
I'm afraid Rob that many not just myself would see this as being quite unfair under the circumstances.

You mention the original statement i sent you with my address on was not accepted because it was a screen shot. I honestly cannot recall you mentioning that to me. If you did then let me apologise now, perhaps you did and i missed it.
Your live chat reps seem to think that screen shots are allowable to confirm addresses or should i say, they were under the impression. Until i showed them the e-mail contradicting this. It seems your accounts department failed to mention they had apparently changed their minds and instead decided screen shots are no good. Can you blame ANYONE for being a little suspicious at this or getting slightly annoyed?

So , for what it's worth we all now know screen shots of any kind are not allowed at WINTINGO! Im afraid i did not know this either at the time of opening my account or at the time of requesting a withdrawal. If this is stated in the rules of validation then i must again apologise. Seems i wasn't the only one that didn't know this. Perhaps if there are any other rules that have changed or ammended you might want to let your chat reps know.

''To summarise, please send through your outstanding utility bill/proof of address and copy of the back of your drivers license to [email protected] or you can upload these docs via our simple upload facility within your wintingo account and i will personally make 1000% sure that your withdrawal is processed back to your card today. Also, note that you will not be requested to submit these docs again on future withdrawals.''

You want me to re send the back of my drivers license? why? is that not allowed now? Do i presume you now need this in PDF format along with a utility bill i cannot provide as i have already explained?

To save this thread going back and forwards i may as well inform you that the original front of my license, bank card front and back were not sent in PDF format but were ACCEPTED.

Maybe the accounts department require a PDF file of the back of my drivers license because the Isle of Man regulatory ministry of awkwardness specifically insisted that from now on as far as i am concerned IT IS THE LAW

Thank you for FREEZING the withdrawal but i now find myself in a catch 22 situation. I have no more documents to upload and even if i did i do not have access to a scanner. I do not have microsoft word either to enable a PDF file to be sent to you. I have been a member of just about every online casino and have been validated at every single one using the same method as i always have.

It's good enough for EVERYONE else, but not good enough for Wintingo.

This really is not good enough at all. What else can i do? tell me? You have all the documents i can send. You wont accept screen shots, you want me to send you something i simply cannot!

Where do we go from here Rob?


Regards
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
Hi Rob not Bob from WINTINGO

Thank you for all your help, it was warmly appreciated yesterday and i mean that sincerely.
To anyone reading this i would hope they know at the very least there is someone like you on hand to answer any questions they may have.

I did ask the Live chat reps about my docs and if they had received them and yes they could not help me except to say the accounts department would be in touch if they needed any further documents. I then asked if they would be so kind as to ask your accounts department this question on my behalf but was told they couldn't.

If it takes 48 hours for your accounts department to get back to me then i'm afraid to say they failed spectacularly and no matter which way you look at this the facts speak for themselves. On the following Sunday they only managed to e-mail me after i raised the question of what was happening regards my withdrawal? I spoke to a live chat rep and then you and as if by magic an e-mail appeared for me to read. So let's be absolutely clear on this, the accounts department did not take 48 hours to get back to me, they actually took 5 days. I heard nothing on Tuesday, Wednesday, Thursday, Friday, Saturday and the best part of Sunday. Quite frankly, if they don't work on a Friday or Saturday is that my fault?
I'm afraid Rob that many not just myself would see this as being quite unfair under the circumstances.

You mention the original statement i sent you with my address on was not accepted because it was a screen shot. I honestly cannot recall you mentioning that to me. If you did then let me apologise now, perhaps you did and i missed it.
Your live chat reps seem to think that screen shots are allowable to confirm addresses or should i say, they were under the impression. Until i showed them the e-mail contradicting this. It seems your accounts department failed to mention they had apparently changed their minds and instead decided screen shots are no good. Can you blame ANYONE for being a little suspicious at this or getting slightly annoyed?

So , for what it's worth we all now know screen shots of any kind are not allowed at WINTINGO! Im afraid i did not know this either at the time of opening my account or at the time of requesting a withdrawal. If this is stated in the rules of validation then i must again apologise. Seems i wasn't the only one that didn't know this. Perhaps if there are any other rules that have changed or ammended you might want to let your chat reps know.

''To summarise, please send through your outstanding utility bill/proof of address and copy of the back of your drivers license to [email protected] or you can upload these docs via our simple upload facility within your wintingo account and i will personally make 1000% sure that your withdrawal is processed back to your card today. Also, note that you will not be requested to submit these docs again on future withdrawals.''

You want me to re send the back of my drivers license? why? is that not allowed now? Do i presume you now need this in PDF format along with a utility bill i cannot provide as i have already explained?

To save this thread going back and forwards i may as well inform you that the original front of my license, bank card front and back were not sent in PDF format but were ACCEPTED.

Maybe the accounts department require a PDF file of the back of my drivers license because the Isle of Man regulatory ministry of awkwardness specifically insisted that from now on as far as i am concerned IT IS THE LAW

Thank you for FREEZING the withdrawal but i now find myself in a catch 22 situation. I have no more documents to upload and even if i did i do not have access to a scanner. I do not have microsoft word either to enable a PDF file to be sent to you. I have been a member of just about every online casino and have been validated at every single one using the same method as i always have.

It's good enough for EVERYONE else, but not good enough for Wintingo.

This really is not good enough at all. What else can i do? tell me? You have all the documents i can send. You wont accept screen shots, you want me to send you something i simply cannot!

Where do we go from here Rob?


Regards

luckyme

have you got a neteller account? if so, you can go into your account, and look up your address you registered. print and scan it, and use that for proof of your address. when I have had no bills in the past to prove my address, I have sent this, and they have accepted it. you need to be fully verified though at neteller to accept this.

I am not on about wintingo though, I am on about casinos in general. just a thought to try and help you with this bill problem.
 

wintingo

Dormant account
Joined
Dec 13, 2011
Location
Tingo Land
Hi Rob not Bob from WINTINGO

Thank you for all your help, it was warmly appreciated yesterday and i mean that sincerely.
To anyone reading this i would hope they know at the very least there is someone like you on hand to answer any questions they may have.

I did ask the Live chat reps about my docs and if they had received them and yes they could not help me except to say the accounts department would be in touch if they needed any further documents. I then asked if they would be so kind as to ask your accounts department this question on my behalf but was told they couldn't.

If it takes 48 hours for your accounts department to get back to me then i'm afraid to say they failed spectacularly and no matter which way you look at this the facts speak for themselves. On the following Sunday they only managed to e-mail me after i raised the question of what was happening regards my withdrawal? I spoke to a live chat rep and then you and as if by magic an e-mail appeared for me to read. So let's be absolutely clear on this, the accounts department did not take 48 hours to get back to me, they actually took 5 days. I heard nothing on Tuesday, Wednesday, Thursday, Friday, Saturday and the best part of Sunday. Quite frankly, if they don't work on a Friday or Saturday is that my fault?
I'm afraid Rob that many not just myself would see this as being quite unfair under the circumstances.

You mention the original statement i sent you with my address on was not accepted because it was a screen shot. I honestly cannot recall you mentioning that to me. If you did then let me apologise now, perhaps you did and i missed it.
Your live chat reps seem to think that screen shots are allowable to confirm addresses or should i say, they were under the impression. Until i showed them the e-mail contradicting this. It seems your accounts department failed to mention they had apparently changed their minds and instead decided screen shots are no good. Can you blame ANYONE for being a little suspicious at this or getting slightly annoyed?

So , for what it's worth we all now know screen shots of any kind are not allowed at WINTINGO! Im afraid i did not know this either at the time of opening my account or at the time of requesting a withdrawal. If this is stated in the rules of validation then i must again apologise. Seems i wasn't the only one that didn't know this. Perhaps if there are any other rules that have changed or ammended you might want to let your chat reps know.

''To summarise, please send through your outstanding utility bill/proof of address and copy of the back of your drivers license to [email protected] or you can upload these docs via our simple upload facility within your wintingo account and i will personally make 1000% sure that your withdrawal is processed back to your card today. Also, note that you will not be requested to submit these docs again on future withdrawals.''

You want me to re send the back of my drivers license? why? is that not allowed now? Do i presume you now need this in PDF format along with a utility bill i cannot provide as i have already explained?

To save this thread going back and forwards i may as well inform you that the original front of my license, bank card front and back were not sent in PDF format but were ACCEPTED.

Maybe the accounts department require a PDF file of the back of my drivers license because the Isle of Man regulatory ministry of awkwardness specifically insisted that from now on as far as i am concerned IT IS THE LAW

Thank you for FREEZING the withdrawal but i now find myself in a catch 22 situation. I have no more documents to upload and even if i did i do not have access to a scanner. I do not have microsoft word either to enable a PDF file to be sent to you. I have been a member of just about every online casino and have been validated at every single one using the same method as i always have.

It's good enough for EVERYONE else, but not good enough for Wintingo.

This really is not good enough at all. What else can i do? tell me? You have all the documents i can send. You wont accept screen shots, you want me to send you something i simply cannot!

Where do we go from here Rob?


Regards

Hi Luckyme1966, as per my PM to you earlier, please be advised that your docs were approved and your withdrawal has successfully be processed.

Please contact me should you have any further questions..

Regards

Rob
Wintingo Rep.
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
There are other ways to solve if you only have online PDF etc.

Either use your online banking and print off the details where it has address as well. Then print it off after that scan it and send it in email. That way you send correct proof of a bill with address.

Other way would be contact your bank or go online and opt in for a letter to be sent so you can use that to verify your address to a casino.

No matter what in todays world. We still receive letters from our bank or some place which could be used. I have opted in for online only but still get from Barclays and Capital One as not everything is just online.

Hope this made sense. This post was just a short help for anyone hope can be used if have problems like OP :thumbsup:
 

Luckyme1966

Dormant account
Joined
Jul 21, 2013
Location
tyne and wear
ANNOUNCEMENT

I AM NOW HAPPY TO SAY MY WITHDRAWAL HAS BEEN PROCESSED

I would like to thank Rob not Bob the Wintingo rep for his kind help and advice.

Essentially this is a thank you to Casinomeister for without this excellent forum i would never have had any idea of what my next step would be.


To anyone reading this i will say that although screen shots are not accepted by Wintingo, clear Photographed copies of any bills indeed are. Perhaps this is a good point to note.

All through this i have maintained Wintingo have given me endless fun and too many £100 slot wins, some with just a basic 20p spin and what more can you ask? It's by far one of the best casino's i have ever had the pleasure. It's quite sad i had to endure the verification process and the way it all unfolded but in saying that at least i can say Wintingo are Fair. That's the important thing to me and something worth noting.


When i started this thread i gave Wintingo a score of 6 out of 10.....It has now gone up to an 8.


Many Thanks indeed to Rob and Casinomeister.

Regards
 

wintingo

Dormant account
Joined
Dec 13, 2011
Location
Tingo Land
I AM NOW HAPPY TO SAY MY WITHDRAWAL HAS BEEN PROCESSED

I would like to thank Rob not Bob the Wintingo rep for his kind help and advice.

Essentially this is a thank you to Casinomeister for without this excellent forum i would never have had any idea of what my next step would be.


To anyone reading this i will say that although screen shots are not accepted by Wintingo, clear Photographed copies of any bills indeed are. Perhaps this is a good point to note.

All through this i have maintained Wintingo have given me endless fun and too many £100 slot wins, some with just a basic 20p spin and what more can you ask? It's by far one of the best casino's i have ever had the pleasure. It's quite sad i had to endure the verification process and the way it all unfolded but in saying that at least i can say Wintingo are Fair. That's the important thing to me and something worth noting.


When i started this thread i gave Wintingo a score of 6 out of 10.....It has now gone up to an 8.


Many Thanks indeed to Rob and Casinomeister.

Regards

Thanks for the kind words. Just a note, on your future withdrawals you will no longer need to submit any KYC docs again.
Congrats on your winnings and hope to see you back in the casino again.

Rob (not Bob :eek2:)
 

007sam

Experienced Member
Joined
Jul 3, 2013
Location
uk - NorthWest
Hi, just joined this place, I was quite impressed with the hassle free process. Upon deposit was offered extra £10 if went over £25. May got bit more if spoke to Rob after mentioning meister. Believe it or not, I deposited and my 100% match and £10 was there to use. £110 which I lost within hour, hit nothing major, had bit win on btba. Anyhow, well done.....
 
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