Chipkin9
I'm not a Senior
- Joined
- May 23, 2013
- Location
- Tyrone, Ireland
Right. So where do I start with this one?
On the 10th of this August I tried to log into my Winningroom account to make a deposit and play and got greeted with the"Account Blocked, please contact support" message.
After my hour long (They really do deliberately leave you on hold throughout each exchange) and unpleasant chat with the very rude Ruby; I was informed of the following:
In February 2018 Mr Green have acquired Evoke Gaming and all it's brands, and since I have my Mr Green account self excluded since April this year then the decision has been made to close my Evoke Gaming becaue of, and I quote "Care for the Player".
Now all of this would have sat fine with me if I had have been: A) Informed of the takeover immediately and had my account closed in April (Absolutely fine) and B) They stopped milking deposits off me all this time before closing my account.
Apparently they take responsible gaming so seriously over there that they thought it was absolutely fine to take £152.25 in Skrill deposits and £70 through paysafe from April until August before closing my account.
Of course I feel this is absolute bullshit and asked for a refund on all of my deposits made since April (When I closed my Mr Green account).
I received an Email telling me this has been refused, since "This acquisition has no impact from a license perspective and both companies run under completely independent licenses. Nevertheless, as we take Responsible Gaming very seriously, we have decided to close self-excluded accounts across brands ahead of the legal obligation to do so."
So, right then. You have closed my account in line with Mr Greens policies before you have a legal obligation to do so?
But it's perfectly fine for you to also not inform me of this takeover immediately and close the account in April before your obligation to do so?
I'm not in the slightest bit happy with this.
Evoke Gaming/Winningroom did NOT inform thier customers of Mr Greens acquisition of all thier brands.
They as an entity completely denied me the opportunity as a responsible gamer to cease my deposits to thier casino immediately by contacting me in some form or manner about this acquisition.
There is no doubt that by being self excluded at Mr Green and by being made informed of the acquisition, that I would not have deposited a penny more; knowing all too well about non payments that use self exclusion as the reason of confiscation for the casino's excuse.
Where does that leave us as players?
Had I won £3k, I imagine they would have closed the account and then informed me of the takeover, refused my winnings under "Responsible Gaming"and refunded my deposits. It's a win win, cake and eat it situation for them, and they are no doubt exploiting this takeover.
Am I entirely in the wrong here thinking they should have informed me and closed my account in April and ceased taking deposits immediately?
Had they have done this, I would not have deposited there at all, and now they are using the excuse that they "Operate under a separate License" to portray like they are doing things responsibly, have operated responsibly and have abided by the rule book; which in fact they have not by withholding the knowledge of the takeover from thier playerbase.
Am I wrong in asking for my deposits back?
What do I do with this?
Just accept it?
On the 10th of this August I tried to log into my Winningroom account to make a deposit and play and got greeted with the"Account Blocked, please contact support" message.
After my hour long (They really do deliberately leave you on hold throughout each exchange) and unpleasant chat with the very rude Ruby; I was informed of the following:
In February 2018 Mr Green have acquired Evoke Gaming and all it's brands, and since I have my Mr Green account self excluded since April this year then the decision has been made to close my Evoke Gaming becaue of, and I quote "Care for the Player".
Now all of this would have sat fine with me if I had have been: A) Informed of the takeover immediately and had my account closed in April (Absolutely fine) and B) They stopped milking deposits off me all this time before closing my account.
Apparently they take responsible gaming so seriously over there that they thought it was absolutely fine to take £152.25 in Skrill deposits and £70 through paysafe from April until August before closing my account.
Of course I feel this is absolute bullshit and asked for a refund on all of my deposits made since April (When I closed my Mr Green account).
I received an Email telling me this has been refused, since "This acquisition has no impact from a license perspective and both companies run under completely independent licenses. Nevertheless, as we take Responsible Gaming very seriously, we have decided to close self-excluded accounts across brands ahead of the legal obligation to do so."
So, right then. You have closed my account in line with Mr Greens policies before you have a legal obligation to do so?
But it's perfectly fine for you to also not inform me of this takeover immediately and close the account in April before your obligation to do so?
I'm not in the slightest bit happy with this.
Evoke Gaming/Winningroom did NOT inform thier customers of Mr Greens acquisition of all thier brands.
They as an entity completely denied me the opportunity as a responsible gamer to cease my deposits to thier casino immediately by contacting me in some form or manner about this acquisition.
There is no doubt that by being self excluded at Mr Green and by being made informed of the acquisition, that I would not have deposited a penny more; knowing all too well about non payments that use self exclusion as the reason of confiscation for the casino's excuse.
Where does that leave us as players?
Had I won £3k, I imagine they would have closed the account and then informed me of the takeover, refused my winnings under "Responsible Gaming"and refunded my deposits. It's a win win, cake and eat it situation for them, and they are no doubt exploiting this takeover.
Am I entirely in the wrong here thinking they should have informed me and closed my account in April and ceased taking deposits immediately?
Had they have done this, I would not have deposited there at all, and now they are using the excuse that they "Operate under a separate License" to portray like they are doing things responsibly, have operated responsibly and have abided by the rule book; which in fact they have not by withholding the knowledge of the takeover from thier playerbase.
Am I wrong in asking for my deposits back?
What do I do with this?
Just accept it?