Win from free spins bonus wasn't credited at Thrill!!!

1366613

Senior Member
Joined
May 29, 2008
Location
A
First of all is not an accusation against thrill, they are studing the situation, but here i go:

was playing there in the iPhone, after play some slots... decide to go and play one of my fav slot SIMBAD, when the slot opened a message appear and said you have unfinish game, so i click to finish/play it, was the bonus round, all was good and a good win too $241 at 1,60 bet:

Thrill simbad problem.jpg

you can see the total win : $241.88 and my balance is $61.72, then when the bonus end the balance not change, the bonus win wasnt credited.

So anyone else have a problem like this in the past in any other slot?

Thrill support are working on it to find what happen, and they are really nice to me since I play there, as soon as I have an update I will post it
 
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lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
This happened to me before. I left just as the freespins ended...but for some reason it made me replay a couple spins when I logged back in with the same outcome obviously.

Do you recall being paid for this win possibly? because thats what may have happened here. You were paid but they made you replay some. It happened to me the other day actually
 

sjikkerdennis

Dormant account
Joined
Oct 26, 2016
Location
Netherlands
" Thrill support are working on it to find what happen, and they are really nice to me since I play there, as soon as I have an update I will post it. "

Curious what they will find...Maybe some error in the slot?
 

1366613

Senior Member
Joined
May 29, 2008
Location
A
update: ....the problem was escalated to the software provider... so let see what they answer:)
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I strongly suspect you have been already paid the winnings from that bonus round.

Quickspin repeats the last few spins, with obviously the same outcome, should there be a disconnection or other problems mid-play.
 
Last edited:

azzagirt

Full Member
Joined
Apr 20, 2011
Location
Great Southern Land.
I strongly suspect you have been already paid the winnings from that bonus round.

Quickspin repeats the last few spins with obviously the same outcome should there be a disconnection or other problem mid-play.

I have the same problem at Videoslots with any Yardsgasil games. What I suspect is my pc is not capable of handling the graphics required for this operator so play stops for my vision but outcome is credited regardless, I just don't get to see play.
 

1366613

Senior Member
Joined
May 29, 2008
Location
A
here.... thirll support said me that they don´t have response from the game provider yet..... what do i need to do... wait yes i know but what more ??
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Listen here. Its been a couple of days which have been weekend days. Today is the first business day so I suggest you relax.

Im pretty sure youve been paid and your attempt to claim this money will fail.
 

1366613

Senior Member
Joined
May 29, 2008
Location
A
Listen here. Its been a couple of days which have been weekend days. Today is the first business day so I suggest you relax.

Im pretty sure youve been paid and your attempt to claim this money will fail.

yes i know about the time but what i suspect:


Hello Martin,

Many thanks for contacting us regarding your account

Our technical team have replied they have advised us that they have been unable to find any rounds played for your username marthrill in the month of November.

We would like to thank you for your patience and understanding regarding this issue.

Kind regards,


Customer Support Agent
www.thrills.com

And as I said when i opened the slots i saw the unfinish bonus game, dont know why they only check november to see if i played, what happen if the unfinish game was from months, years ago?


So NOTHING
 

DANB9191

Experienced Member
Joined
May 14, 2015
Location
United Kingdom
If you close your account at Thrills.. This will never happen again, I guarantee you :nod: I did it and now I get no problems :oops:
 

1366613

Senior Member
Joined
May 29, 2008
Location
A
If you close your account at Thrills.. This will never happen again, I guarantee you :nod: I did it and now I get no problems :oops:


Im thinking about that and sisters too.

They are treating me like a liar
 

refre

Senior lurker
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
dont know why they only check november to see if i played, what happen if the unfinish game was from months, years ago?

I'm not sure anything will happen.
Sorry if this has been answered already, but don't you recall having such a win Thrills?
I do believe Sinbad was released last year, so it wouldn't be years ago.
If you did indeed get this win before I'm not sure what you expect of them now?


Freddy
 

1366613

Senior Member
Joined
May 29, 2008
Location
A
I'm not sure anything will happen.
Sorry if this has been answered already, but don't you recall having such a win Thrills?
I do believe Sinbad was released last year, so it wouldn't be years ago.
If you did indeed get this win before I'm not sure what you expect of them now?


Freddy

the release day was in May 2014 if im not wrong. What im only expect is more investigation, about this, i was playing online since 1996 and never ever have a situation like this..
 

1366613

Senior Member
Joined
May 29, 2008
Location
A
Hey flopfreddy, I give up about this, im following what DANB9191 said to me and I just closed my account. Dont want to have a problem like this again with thrill.
 
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