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Win from free spins bonus wasn't credited at Thrill!!!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by 1366613, Nov 11, 2016.

    Nov 11, 2016
  1. 1366613

    1366613 Senior Member

    Occupation:
    student
    Location:
    A
    First of all is not an accusation against thrill, they are studing the situation, but here i go:

    was playing there in the iPhone, after play some slots... decide to go and play one of my fav slot SIMBAD, when the slot opened a message appear and said you have unfinish game, so i click to finish/play it, was the bonus round, all was good and a good win too $241 at 1,60 bet:

    Win from free spins bonus wasn't credited at Thrill!!!: Thrill simbad problem.jpg,Nov 11, 2016

    you can see the total win : $241.88 and my balance is $61.72, then when the bonus end the balance not change, the bonus win wasnt credited.

    So anyone else have a problem like this in the past in any other slot?

    Thrill support are working on it to find what happen, and they are really nice to me since I play there, as soon as I have an update I will post it
     
  2. Nov 11, 2016
  3. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    This happened to me before. I left just as the freespins ended...but for some reason it made me replay a couple spins when I logged back in with the same outcome obviously.

    Do you recall being paid for this win possibly? because thats what may have happened here. You were paid but they made you replay some. It happened to me the other day actually
     
  4. Nov 11, 2016
  5. sjikkerdennis

    sjikkerdennis Full Member webby

    Occupation:
    Webmaster
    Location:
    Netherlands
    " Thrill support are working on it to find what happen, and they are really nice to me since I play there, as soon as I have an update I will post it. "

    Curious what they will find...Maybe some error in the slot?
     
  6. Nov 11, 2016
  7. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I have had this happen but I was already paid the winnings when I had previously paid the games.
     
  8. Nov 11, 2016
  9. 1366613

    1366613 Senior Member

    Occupation:
    student
    Location:
    A
    update: ....the problem was escalated to the software provider... so let see what they answer:)
     
  10. Nov 12, 2016
  11. 1366613

    1366613 Senior Member

    Occupation:
    student
    Location:
    A
    nothing nada yet....:(
     
  12. Nov 13, 2016
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    I strongly suspect you have been already paid the winnings from that bonus round.

    Quickspin repeats the last few spins, with obviously the same outcome, should there be a disconnection or other problems mid-play.
     
    Last edited: Nov 13, 2016
  14. Nov 13, 2016
  15. azzagirt

    azzagirt Experienced Member

    Occupation:
    Retail, not any more.. I am now a call centre oper
    Location:
    Great Southern Land.
    I have the same problem at Videoslots with any Yardsgasil games. What I suspect is my pc is not capable of handling the graphics required for this operator so play stops for my vision but outcome is credited regardless, I just don't get to see play.
     
  16. Nov 14, 2016
  17. 1366613

    1366613 Senior Member

    Occupation:
    student
    Location:
    A
    here.... thirll support said me that they don´t have response from the game provider yet..... what do i need to do... wait yes i know but what more ??
     
  18. Nov 14, 2016
  19. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Listen here. Its been a couple of days which have been weekend days. Today is the first business day so I suggest you relax.

    Im pretty sure youve been paid and your attempt to claim this money will fail.
     
  20. Nov 14, 2016
  21. 1366613

    1366613 Senior Member

    Occupation:
    student
    Location:
    A
    yes i know about the time but what i suspect:


    Hello Martin,

    Many thanks for contacting us regarding your account

    Our technical team have replied they have advised us that they have been unable to find any rounds played for your username marthrill in the month of November.

    We would like to thank you for your patience and understanding regarding this issue.

    Kind regards,


    Customer Support Agent
    You must register/login in order to see the link.

    And as I said when i opened the slots i saw the unfinish bonus game, dont know why they only check november to see if i played, what happen if the unfinish game was from months, years ago?


    So NOTHING
     
  22. Nov 14, 2016
  23. DANB9191

    DANB9191 Senior Member

    Location:
    United Kingdom
    If you close your account at Thrills.. This will never happen again, I guarantee you :nod: I did it and now I get no problems :oops:
     
  24. Nov 14, 2016
  25. 1366613

    1366613 Senior Member

    Occupation:
    student
    Location:
    A

    Im thinking about that and sisters too.

    They are treating me like a liar
     
  26. Nov 14, 2016
  27. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    I'm not sure anything will happen.
    Sorry if this has been answered already, but don't you recall having such a win Thrills?
    I do believe Sinbad was released last year, so it wouldn't be years ago.
    If you did indeed get this win before I'm not sure what you expect of them now?


    Freddy
     
  28. Nov 14, 2016
  29. 1366613

    1366613 Senior Member

    Occupation:
    student
    Location:
    A
    the release day was in May 2014 if im not wrong. What im only expect is more investigation, about this, i was playing online since 1996 and never ever have a situation like this..
     
  30. Nov 14, 2016
  31. 1366613

    1366613 Senior Member

    Occupation:
    student
    Location:
    A
    Hey flopfreddy, I give up about this, im following what DANB9191 said to me and I just closed my account. Dont want to have a problem like this again with thrill.
     

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