William Hill Rogue Casino?
William hill get away with a lot because they are an established UK brand but in my experience their online record is little better than a rogue operation with dodgy bonuses and promotions and mysterious Jackpot wins.
My original email.
Dear Sir/madam,
I have just read the Daily Star article exclaiming the good fortune of someone who won 100,000 on your no deposit bonus.
How can this be when your no deposit T&C's state;
# Please note: A player may make only one withdrawal of any winnings earned using a No Deposit Bonus, and this withdrawal is limited to a maximum amount of 200 . Any remaining winnings will be deleted from the player's account, upon making this one-time withdrawal request up to such maximum amount.
Could you please clarify that this player has received all 100,000 and if so why an exception to your own T&C's were made in this instance?
Yours sincerely
Their reply;
Hi,
This is Kat from the William Hill Casino Club Support Team.
Please be advised that the maximum amount of winnings that can be withdrawn
from the 30 free bonus is indeed 200 (as stated in the Bonus Terms and
Conditions).
However, to better assist you with your query, we have forwarded this matter
to the Management. You will be contacted the soonest possible time.
In the meantime, we ask for your patience!
Should you have any questions or concerns, please do not hesitate to contact
the William Hill Casino Club Support Team. We are available 24 hours a day, 7
days a week.
With Best Regards,
William Hill Casino Club
My reply.
dear Kat,
Thank you for your reply.
Just to let you know I received your email and look forward to hearing from WH management.
Regards
Hi,
This is Amor from the William Hill Casino Club Support Team.
We would like to thank you for your cooperation and understanding in this
matter. Rest assured that you will be contacted once we have received a
feedback from the Management.
Have a pleasant day.
Should you have any questions or concerns, please do not hesitate to contact
the William Hill Casino Club Support Team. We are available 24 hours a day, 7
days a week.
With Best Regards,
William Hill Casino Club
That was sent on July 27th and nothing since.
I have written today explaining I will be referring the matter to the UKGC, if I get a response from either WH or UKGC I will post here.
This could be a little scandal in the making.