As a new member of Casinomeister I thought I'd add my experience of being a William Hill customer games slots player and the issue of RTP.
I joined WH 2 months ago, deposited £100 and took the £20 welcome bonus. This soon disappeared, ok it happens, so I thought I'd try another £100 and if I lost that I'd call it a day. Well, my luck was good and I won £600, so I cashed out. To be fair it only took a couple of days for the money to be in my bank account.
But since then the story has been different. I do understand that gambling is a risk and you should expect to lose if you take the risk. I've been gambling long enough to know that. The bottom line is that since my £600 withdrawal 2 months ago, I've deposited just short of £2000 and lost it all. More fool me, yes I accept that, but the RTP (if I could find it out!) must be shockingly low. I'm a regular player at 3 other on line casinos and over the past 5 years probably played at 10 others and can honestly say I've not experienced anything like it.
My deposits have not being in big chunks, usually £50, but sometime £100 and my stakes never exceeded £1.50 per spin. Typical results have been two £0.75 wins for £50 of play and I had one run of two £1.25 wins and three £3.00 wins from £100 of spins. Bonuses are rare, when they have come up the maximum total win from 10 spins has been less than £15.00.
So, I thought I'd check my RTP and so contacted the WH on line help. It was obvious the gentleman did not understand what RTP was and after nearly 30 minutes of going back and forth could not, or would not tell me. All he kept saying was that my average return should be 98% and the slots are regulated and calibrated. I therefore called WH customer service to be told that the gentleman on line would not have been able to help as English was not his first language, but then was curtly told that she could not help either as they were having "technical difficulties", so I am none the wiser.
I do realise that the claim is that casinos cannot influence pay outs, but it seems significant that many have had a similar experience with William Hill. I would certainly not recommend them given my experience. I get the feel that as a big player in the UK high street that customer service is not a priority. Maybe they're having to recoup some funds to pay their fine to
32Red!
CM is a great website btw