William Hill Bonus Terms Issue

uki

Dormant account
Joined
Jul 27, 2007
Location
England
So here is William Hills Promoton for today:
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£100 Cashback on Blackjack will make sure you don’t walk away empty-handed this Christmas!

Play Blackjack today and if you don’t win, you’ll get 20% of your total losses up to £100 refunded into your account.

Click the CLAIM NOW button to take part in this offer and then play before midnight tonight!

• The cashback promotion will run on Sunday 20th December 2010 (the "Promotion Period").
• This only includes customers who have clicked the Claim Now button on this promotion page and placed bets between 00:00:01 hrs (UK) - 23:59:59 hrs (UK) 20th December 2010 on William Hill Vegas.
• 20% of losses on all Vegas Blackjack games will be refunded up to a combined total of £100.
• Your cashback amount will be calculated as 20% of your total bets (stakes) on all Blackjack games, less your winnings.
• A minimum of £1 cashback will be awarded during any promotional period. Any amounts less than £1 will not qualify for bonus credit.
• Cashback on losses will be refunded within 48 hours of the promotion ending.
• All payments will be made into your William Hill Account subject (where relevant) to all necessary account opening formalities being completed.
• Full Terms and Conditions of the William Hill website apply


Not been able to get them on the phone to clarify but if I play, lose £500 and they deny me the cashback would everyone be happy with that?

It is clearly a mistake. But you by your aguments above it is me that is in the wrong....
 
Last edited:

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
So here is William Hills Promoton for today:
You do not have permission to view link Log in or register now.




Not been able to get them on the phone to clarify but if I play, win a grand, and they deny me would everyone be happy with that?

It is clearly a mistake. But you by your aguments above it is me that is in the wrong....

Yes, since this is 20% back on LOSSES, therefore if you win, you don't qualify.

I would simply NOT PLAY until I received clarification.

Oddly enough, I too had a problem with a mistake at GNUF, where the email said 75% up to 225, yet the cashier claim box said 75% up to 75.

I emailed them to ask which was correct, and in my email I told them that I would probably let this lapse unless the issue was clarified within the remaining 3 hours.

They replied VERY quickly;)

This is how you have to "watch your back" in 2010/2011 as a player. If I spot conflicting clauses, I always consider the WORST one to be the correct one until told otherwise.

In the above GNUF example, I would NOT actually PLAY Double Double Bonus VP on the grounds that only "Double Bonus VP" was excluded. I would consider that if "Double Bonus" was excluded, then surely the BETTER "Double Double" variant would be too.

Similarly, if "Jacks or Better" was excluded, I would ASSUME that All Aces would ALSO be excluded, and that the reason for it not being mentioned was because the casino hadn't got around to updating the web page.

The problem is that NEWBIE players don't have the benefit of my 6 years+ experience of playing online.

When I started, I DID come pretty close to falling foul of some points in the terms. Fortunately, I have only had $150 confiscated in 6 years, and that was Crystal Palace, and I was pretty much expecting it - I played the free chip "for shits & giggles", and when I beat it, I withdrew with the expectation that I would never see it.

When I didn't, I gave Mr Curran a "mouthful", and said I never intended to deposit anyway, because by that time I had found out about the group.

If I get "trouble" from a casino, I walk away. Perhaps if the OP had seen "the writing on the wall" after the earlier issue, and left before they hit a REAL problem, they would not have had 10K confiscated, and GNUF would not have made all that additional money from them.

There are MGS casinos that merely WEIGHT All Aces at 2%, rather than ban it altogether, this would be a better place to play.
 

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
I think hes refering to the fact that there isnt a SUNDAY 20th December. Sunday was the 19th
 
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