The other day for my birthday, wild jack casino credited my account with 10.00, which was a very nice thought. I decided to play the Osbourne slots because they were new and wasn't winning much and I was really excited when I got the 3 dogs and 10 free spins. My excitement was very short lived when all of a sudden the game just froze and never began my free spins. I exited the casino and re-entered and now when I tried to play the osbourne slots it wouldn't let me back in at all. I tried accessing other games and I was able to do that with no problems, so I emailed customer support which promises a response withing 3 hours. The next day, I received an email from the casino advising me to check my firewall, delete my cookies, and check my computers security level setting, upon completion of any changes I make, restart my computer. I did all of that and still the osbourne slot game was the only one that I could not access at the casino. Long story short.. 3 days later I receive a letter from technical support at the casino telling me how to dump my computer and if in fact I did not know how to do this procedure, I needed to contact a computer specialist that could assist me. First of all.. the casino never thought that the problem could be on their end or nobody else has experienced this same problem? Second- why not credit my account so that I can play something else because I clearly stated that the osbourne slot was the ONLY game that wouldn't allow me to enter - Third- why not just put some credits in my casino account and make me a happy customer, knowing that I never cash out, rather than insulting a faithful customer of this casino to the point that I may never deposit there again? I guess the casino has enough customers that losing one doesn't matter!