Wierd stuff from QT

[paul02085]

I did my first WD from them a few days ago and today got an email saying:

"Thank you for contacting the QuickTender Help Desk.

We have recently reviewed your account and have noticed you have requested to withdraw funds which have been earlier deposited using your credit card. Please provide us with a brief explanation of why you intend to withdraw these funds and also a brief overview of the way in which you intend to use our service in the future.

Please feel free to contact us should you require any further assistance."

Kind Regards,
Nastya

So then i went to live chat and had this conversation:

QuickTender Live Support: Welcome to QuickTender Live Support, you are chatting with Eugene K. How can I help you?
paul lee: Hi, i recently made a withdrawal and today got an email asking me why and to contact yall.
QuickTender Live Support: Can I have your QuickTender account number please?
paul lee: xxxxxxxxxxxx
QuickTender Live Support: Thank you.
paul lee: sure
QuickTender Live Support: Before we will be able to process your withdrawal request, our banking team is required to verify your personal info.
paul lee: ok, no problem.
QuickTender Live Support: To do this they've requested to send in copies of your ID and utility bill(or bank statement) to support@quicktender.com
paul lee: is it because this is the first time i have withdrawn?
QuickTender Live Support: Yes, I am afraid so.
QuickTender Live Support: It's a one time procedure.
paul lee: Ok, so like i can scan my drivers license and a utility bill and email it to support?
QuickTender Live Support: Yes, that would be perfect.
paul lee: OK, will do. Do u know if it is normal for them instead of saying what you did to instead ask me to provide a brief explanation of why i intend to withdraw the funds and a brief overview of the way in which i intend to use the service in the future? I thought that was kind of unusual, lol
paul lee: no big deal but i thought was kind of odd.

QuickTender Live Support: I believe if this was in in the email that was sent to you, you should consider answering to it.

paul lee: OK, i will do this and i will answer the questions although i really do not think its anybodys business, lol. Know what i mean.
QuickTender Live Support: I do understand you. Unfortunately, our banking department has to follow some certain internal procedures.
QuickTender Live Support: Sorry about that.
paul lee: No problem. I dont want to cause problems. Thanks for your help and i will get that info to you shortly. Thanks again.
QuickTender Live Support: Bye!
QuickTender Live Support: Thank you too.


Seems strange they are asking that kind of questions. Is this normal?

Btw, i did not use a CC to deposit i used DC.

 

[jelsmith]

They probably want you to say "I am not using QT for gambling" LOL I wouldnt doubt it.

 

[greasemonkey]

I hope that isn't normal. I would guess they just want to show that they are fighting money laundering. I would assume that is all it is but still very odd IMHO.

 

[gloria460]

They have never asked that question as long as I have been doing business with them and I got a puzzling email from them yesterday.

It's kinda too late to try and say your site was not used for illegal gambling in the states when all you have to do is look at the statement.

 

[silkprint]

I got an email from them the other day that encouraged me to gamble online and then listed poker rooms to do it at lol . I am not playing much of anywhere at the moment and then only if they send a check . I don't want money stuck anywhere ever again

 

[vinylweatherman]

Looks like QT are covering their asses in case they get seized and charged for money laundering.

If the deposit via DC was later withdrawn without being used to spend at their merchants, they may think YOU are money laundering. In other words, the pot calling the kettle black.

A simple answer in this case would be that you have been "panicked" by the recent news of this major seizure of 3 poker rooms, and are moving to get your money out because you have decided to play "wait & see" for a few months until the fuss dies down.

If QT are sending "weird emails" to many customers who have submitted withdrawals, it could also be a case of stalling for time because they fear that the seizure has triggered a "run on the bank", with players wanting to bail from QT faster than they can deal with it.

You could also say that other operators are running from the US, and if THEY are panicking, you would be foolish not to take heed.

Noone can predict how close QT is to being seized themselves, and if it does happen, it will be too late to get your money out once the news gets out.

 

[labeled]

What an odd question - I'd have no idea how to answer. I mean, you don't really want "to move my gambling money around" on the record if you're in the US - but it's not like there's anything else I know of QT being used for, yk?

So I guess you sort of have to go for honesty.

 

[lots0]

Have you tried to open a bank account inside the US lately?

They have no problem asking you all kinds of questions, including why your opening the account and what you are going to do with the account...

Those questions from QT look 'normal' to me, all the financial institutions are asking those type of questions now.

 

[SlotsLover]

did I miss something?

Did I miss something in the original chat? The QT operator asked for ID and then the customer started discussing the reasons for withdrawal etc. The operator never mentioned that. It's probably very reasonable procedure on the part of QT to verify ID's for withdrawal. I didn't see any connection to the current issues in this chat, but, that's only my humble opinion.

 

[labeled]

Have you tried to open a bank account inside the US lately?

They have no problem asking you all kinds of questions, including why your opening the account and what you are going to do with the account...

Those questions from QT look 'normal' to me, all the financial institutions are asking those type of questions now.

IMO only, I don't think the question is abnormal, it's any possible response which might lead to trouble.

For instance, from the TOS page (once logged in, not viewable on the public site):

using the QuickTender Service for any purpose contrary to laws, contract, statutes or regulations applicable to you, including without limitation, those concerning money laundering, fraud, criminal activity, financial services, unfair competition or consumer protection;

is prohibited. And vague enough that if they get nervous enough, there IS no right answer we can give and you could have funds hung in limbo at best, gone at worst.

/chicken little

 

[labeled]

Did I miss something in the original chat? The QT operator asked for ID and then the customer started discussing the reasons for withdrawal etc. The operator never mentioned that. It's probably very reasonable procedure on the part of QT to verify ID's for withdrawal. I didn't see any connection to the current issues in this chat, but, that's only my humble opinion.

OP was asked via email the questions covered in chat.

 

[lots0]

vague enough that if they get nervous enough, there IS no right answer we can give and you could have funds hung in limbo at best, gone at worst.

Nothing new about that.
Been that way since our oh so stupid politicos decided to that we were not smart enough to spend our own hard earned money to gamble online. (actually they just want to protect the land based casinos profits)

Were you around for Neteller.. same thing, different names.

The DOJ throwing it's weight around, seizing money and then deciding to give (some of it) back to the players...because they don't want the political ramifications of publicly stealing the Voters Money. They would rather steal our money behind closed doors.

 

[LHofsdal]

I am not really sure how the government is letting these places give back the players their money. How are they going to do that without a processor? Are the places that were taken over by the DOJ going to issue checks, send the money by Western Union or MoneyGram?

The places that were hit, my get back their domain names, but doesn't the DOJ have their bank accounts? How are they getting the money to pay the players? To me it seems the DOJ is trying to "save face" being fully aware that these places may not have any means of paying their players.

Just my 2 cents.

LH

 

[SlotsLover]

I am not really sure how the government is letting these places give back the players their money. How are they going to do that without a processor? Are the places that were taken over by the DOJ going to issue checks, send the money by Western Union or MoneyGram?

The places that were hit, my get back their domain names, but doesn't the DOJ have their bank accounts? How are they getting the money to pay the players? To me it seems the DOJ is trying to "save face" being fully aware that these places may not have any means of paying their players.

Just my 2 cents.

LH

Maybe for the next few months DoJ will inform banks that they are allowed to accept checks/wires from "pokerstars" etc. That way they would not need any third party processor.