- Joined
- Jun 3, 2013
- Location
- Dún Dealgan
More and more I ask myself why big slot brands like mentioned in the title do not take the opportunity to assign a rep. on great forums like this.
I mean,is this not a great place for them to respond to all the players questions that arise?
Are WE not the ones making money for them?
Are WE not valued customers for them? As without players their games would vanish like a fart in the wind.
I feel the major slot developers/brands should at least have one rep. on forums like this.
Also the same occurs when you send an e-mail to them.
I have sent an e-mail to MGS about the Avalon II slot about 2/3 weeks ago and never ever got a response.
I think that is very disrespectful as it was a very friendly e-mail with just some queries from my side regarding this slot.
Am I not also a customer for them?I play their slots at casino's so for both the casino and them I should be recognized as a customer.
The casino does not always have all the answers so I decided to e-mail MGS directly through their customer service e-mail address.
Not even an auto response that my e-mail had been received.
I now am so pissed off that I repeat sending this e-mail every day but with a multiplier.
x2 x4 x8 x16 x32 x64 etc etc etc.
I might end up blocked sending e-mails to them but I don't give a sh*t.
I am trying to make a point here.
Why not take 2 minutes to answer an e-mail from a loyal customer?
I am not asking them to reveal any company secrets,it is just very normal and basic questions.
Netent would be most welcome here too to tell us how they came up with their new rotten game engine.
But hey,I guess as long as the $$$ keep rolling in they do not really care what 10 or 20 people think about them.
Is that what it is?
If I would own a company like that I would do everything possible to keep my customers happy and satisfied.
I mean,is this not a great place for them to respond to all the players questions that arise?
Are WE not the ones making money for them?
Are WE not valued customers for them? As without players their games would vanish like a fart in the wind.
I feel the major slot developers/brands should at least have one rep. on forums like this.
Also the same occurs when you send an e-mail to them.
I have sent an e-mail to MGS about the Avalon II slot about 2/3 weeks ago and never ever got a response.
I think that is very disrespectful as it was a very friendly e-mail with just some queries from my side regarding this slot.
Am I not also a customer for them?I play their slots at casino's so for both the casino and them I should be recognized as a customer.
The casino does not always have all the answers so I decided to e-mail MGS directly through their customer service e-mail address.
Not even an auto response that my e-mail had been received.
I now am so pissed off that I repeat sending this e-mail every day but with a multiplier.
x2 x4 x8 x16 x32 x64 etc etc etc.
I might end up blocked sending e-mails to them but I don't give a sh*t.
I am trying to make a point here.
Why not take 2 minutes to answer an e-mail from a loyal customer?
I am not asking them to reveal any company secrets,it is just very normal and basic questions.
Netent would be most welcome here too to tell us how they came up with their new rotten game engine.
But hey,I guess as long as the $$$ keep rolling in they do not really care what 10 or 20 people think about them.
Is that what it is?
If I would own a company like that I would do everything possible to keep my customers happy and satisfied.