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Question Why do slot brands like WMS,MGS,Netent etc etc not respond on forums like this?

Discussion in 'Online Casinos' started by lotusch, Feb 26, 2014.

    Feb 26, 2014
  1. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    More and more I ask myself why big slot brands like mentioned in the title do not take the opportunity to assign a rep. on great forums like this.
    I mean,is this not a great place for them to respond to all the players questions that arise?
    Are WE not the ones making money for them?
    Are WE not valued customers for them? As without players their games would vanish like a fart in the wind.

    I feel the major slot developers/brands should at least have one rep. on forums like this.

    Also the same occurs when you send an e-mail to them.
    I have sent an e-mail to MGS about the Avalon II slot about 2/3 weeks ago and never ever got a response.
    I think that is very disrespectful as it was a very friendly e-mail with just some queries from my side regarding this slot.
    Am I not also a customer for them?I play their slots at casino's so for both the casino and them I should be recognized as a customer.
    The casino does not always have all the answers so I decided to e-mail MGS directly through their customer service e-mail address.

    Not even an auto response that my e-mail had been received.

    I now am so pissed off that I repeat sending this e-mail every day but with a multiplier. :D
    x2 x4 x8 x16 x32 x64 etc etc etc.
    I might end up blocked sending e-mails to them but I don't give a sh*t.
    I am trying to make a point here.

    Why not take 2 minutes to answer an e-mail from a loyal customer?
    I am not asking them to reveal any company secrets,it is just very normal and basic questions.

    Netent would be most welcome here too to tell us how they came up with their new rotten game engine.

    But hey,I guess as long as the $$$ keep rolling in they do not really care what 10 or 20 people think about them.

    Is that what it is?

    If I would own a company like that I would do everything possible to keep my customers happy and satisfied.
     
    5 people like this.
  2. Feb 26, 2014
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They are too arrogant, a problem with many big companies. They feel that dealing directly with end users makes them "a bit dirty", so they have a policy of only working through their middle men. This means that if a user has a problem that requires a response from the top, they have to send it through a chain, and the reply has to go back down the chain. It's a terrible system that usually doesn't work. When players DO raise a problem correctly, the long communication chain frequently breaks, and it is hit and miss as to whether the problem gets resolved and the player gets an answer.

    This can also backfire for the big providers, as they are out of touch with the user base, and thus don't find out about some things as quickly as they should. Sometimes, this means that what could have been detected and sorted by interacting with an end user ends up only coming to their attention when it starts to create a "shitstorm", such as a problem with the software that causes a game to function incorrectly to the detriment of players. It also happens to the detriment of casinos, but here there is less incentive for players to make the effort to get the problem fixed;)
     
    3 people like this.
  4. Feb 26, 2014
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Well, perhaps with the exception of Enzo at 3dice who use their own bespoke software and thus he can answer a few questions, most software firms are at the start of the chain and their algorithms and paytables are of little interest to the casinos as long as they games are played, pay to their TRTP without error and are verified by the relevant authorities.
    I understand your point - we have questions like "why does (s)Hitman show wilds on spinning reels 1&5 when you can't get them there?" and the recent one I raised about the pointless graphics on TFTUT bonus rounds. Plus it's obvious (I believe!) on MG games that the outcome is a single amount on the RNG and the reels spin in a video to represent it, rather than each of the 5 reels stopping randomly with 5 RNG selections - hence the silly Hitman error mentioned above.

    Now, if the software experts came on here, we'd obviously bombard them with questions like those here, plus endless others. It would not be in their interest to confirm what we already believe (or know) because that would start a carousel of foil-hatting, rumour, accusation and gossip which would propagate around the web. Sooner or later to assuage our curiosity one software rep would say too much, make a mistake or give too much away which could help competitors or cheats.

    As far as they are concerned, their games pay their TRTP, are making their client casinos money and are audited and verified by the relevant lawful bodies - they need do nothing else apart from sit in the back room and design new ones. The casinos are the interface between them and us, and they know about as much regarding the software as we do. They don't need to know, same as we don't need to know how our car's electrics work, as long as they do work.

    It's certain that the software people DO read this forum and others, and get feedback which affects their decision of what to develop next (or more like what to 'clone' next..) as well as feedback from their client casino businesses. They will however, always remain 'behind the scenes', I can guarantee you that.

    P.S. Vinyl, you are being very cynical in your reply IMO - what have they to gain from entering fora with all the foil-hatters and crazies, plus intelligent and analytical people like us :) as I mention here above?
     
    3 people like this.
  6. Feb 26, 2014
  7. RichieRespin

    RichieRespin Dormant account

    Occupation:
    software developer
    Location:
    Sweden
    Having been active in the video game field before, I can add one thing about this.

    IF a company like MGS sent in a rep here, to answer questions, etc, chances are that the "2 minutes" lotusch talks about turn
    into a full time job. Questions about pay tables, why all games are 243 Ways, why the skins, why the lag, etc, etc.

    Adding the inevitable "tin foil hats" who will show up to question the randomness of slots, and how hard it is
    to satisfy them, and the need to weigh all words on a golden scale, in order to not risk any bad-will from
    angered forum users, could potentially make this a very hard and unrewarding task.

    This is already very visible on video game forums, where some people go absolutely crazy once they realize that they
    have a "direct channel" to the developers, and everything from flame wars to death threats pop up.

    I assume this could be a reason why the big software providers are hesitant to add a rep to the forum. There might
    also be odd legal risks, due to regulated markets, in some way, but I am no lawyer, so I might be wrong there.
     
    1 person likes this.
  8. Feb 26, 2014
  9. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    No, but Vinyl is, ask him....:D
     
    1 person likes this.
  10. Feb 26, 2014
  11. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    If feel ya bro,but is that not the best valid point for them to answer a few questions from time to time.
    Ok,leave the idea about reps on the forums out.
    But what about my e-mail to them?
    It was a public e-mailaddress found on their own darn website.
    If you have any queries please e-mail us!

    Is that only meant for their direct clients,thus the casino's?
    So me as an end user in the casino is not of importance to them?


    I just try to understand.

    And what if you visit one of those I-Gaming conferences,can you then freely walk up to these guys and ask them questions?
    Or are they surrounded by big fella's fully pumped up with steroids? :D:thumbsup:

    You nearly think they have rockstar status or they act like a top football player,never accessible for the "normal" people. :rolleyes:

    But again I get your point.

    And Vinyl and Dunover,cheers for your vision on this! :thumbsup:
     
    1 person likes this.
  12. Feb 26, 2014
  13. RichieRespin

    RichieRespin Dormant account

    Occupation:
    software developer
    Location:
    Sweden
    I'm not saying that the reasons I list are the reasons that really matter to companies like MGS. They may have all kinds of other reasons for not joining in here, what do I know? :)

    And, yeah, I fully agree that it's odd if you don't get a response from a public E-mail address where they ask for comments, or whatever.
     
  14. Feb 26, 2014
  15. cheetahwind

    cheetahwind Dormant account

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    If your looking for a real responsive game manufacturer try WMS.

    I really mean it, they are as responsive to customer input as any game manufacturer I have seen to date.

    The update there Facebook account almost daily with questions they want input from there slot players on, post new videos of slots, and heck even will respond to almost any question posted on there page.

    They also are actively involved with there own forum and survey page. I've been an active member for the last 3 years, and they've even rewarded me with cash incentives for giving my input on there new slots ideas. Heck, from time to time they'll even let you preview a slot before it's released on the forum.

    I'm not sure why they go thru those few limited avenues for interacting with the player. Yet they do seem rather responsive to players comments, complaints, and suggestions. Heck I even made a comment about how a local casinos WMS machines rarely seem to work correctly. They also seem to have broken repeat bet buttons and the graphics sometimes are horribly slow. I even got a response to that complaint.

    Now as for the strictly internet based gaming providers. Who knows why they don't participate on forums or any sort of player medium.

    I'm sure places like RTG, Top Game, and Bet On Soft would get roasted to hell for some of the way the games play. They way some of the casinos that run there software aren't very responsive to player issues.

    Otherwise for anyone else, maybe there not up for a roasting session who knows.
     
    3 people like this.
  16. Feb 26, 2014
  17. Blathaon

    Blathaon Meister Member

    Occupation:
    Student
    Location:
    Norway
    My take on it is that we already speculate and have a lot of unanswered questions, by having a rep from each of the software providers we could finally put some of the more frequently asked questions to rest, and i understand if they don't want to be active all the time or even take PM's.

    But maybe a thread for each software provider where we could ask questions and once a month or once every other month the rep would answer a handful or so of them, that would be interesting, and it wouldn't be too much of a hassle for them, communication is key when it comes to trust.
     
    1 person likes this.
  18. Feb 26, 2014
  19. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    I think the main reason they won't get involved on our level is that they don't have to. The game makers have nothing to lose or gain from interacting with players.

    If you like their games you are going to play them and if you don't you probably won't. I think VWM hit it just about right.
     
    1 person likes this.
  20. Feb 26, 2014
  21. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    one day i ll create my own software, with blackjack and sl... you know :D And i will in touch with you, i promise :)
     
    1 person likes this.

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