Hi Guys,
I'm from the UK, I'm actually an affiliate for gambling companies and have experience with marketing them etc... but that's not the issue here. Anyway, a family member wanted to get in on the action the start of the football season, and I suggested TonyBet as they were running a promotion at the time, she placed some bets (she only knows 1 or 2 football team), it was seen as a bit of fun with all the hype. She ended up winning, and placing a few bets herself after that night - long story short she had a balance of £499.40.
Upon signing up to TonyBet they ask for ID and other verification documents, to which she sent. Anyway, she tried to withdraw and they said she needed to send documents. She did again - a few weeks went past and she seen the cash never went in, so she sent an email and they said they never received them... so again she sent them off. Next they got back asking for a phone call, and she had the phone call, they asked some security questions etc to which she answered. Some questions she couldn't full answer like all the bets she placed (I think she only remembered one or 2). Anyhow, she passed it but they sent an email to say they won't be paying out and will be refunding the cash of the initial deposit due to third party activity. It's strange as she lives on her own, but she did probably signup when other users were around but that shouldn't make a difference as I'm sure that happens a lot.
Anyhow, she tried ringing (they don't have a UK number, so it's costing lots) - but the support staff are utterly terrible and not helpful at all. Even there emails are coming across a bit sarcastic and unprofessional now. So, I kind of feel responsible for suggesting them, as an affiliate I've taken down their links and wrote some horrible reviews on some of my websites, and slated them on Facebook and twitter (replying to customer queries and telling them not to use them, which seems to be working) - I've even started the hashtag #TonyBetScam and had a few decent retweets etc... Also feel a bit bad, as the social media guy/girl isn't the person who I've got beef with but I'm giving them a hard time trying to keep up with my activity on their accounts and starting hashtags and what not.
My question is, what can I do? they seem to be a bit shady and unprofessional - I've been around the industry awhile, and I've never ran into something as dodgy as this from a licensed operator.
Any advice?
I'm from the UK, I'm actually an affiliate for gambling companies and have experience with marketing them etc... but that's not the issue here. Anyway, a family member wanted to get in on the action the start of the football season, and I suggested TonyBet as they were running a promotion at the time, she placed some bets (she only knows 1 or 2 football team), it was seen as a bit of fun with all the hype. She ended up winning, and placing a few bets herself after that night - long story short she had a balance of £499.40.
Upon signing up to TonyBet they ask for ID and other verification documents, to which she sent. Anyway, she tried to withdraw and they said she needed to send documents. She did again - a few weeks went past and she seen the cash never went in, so she sent an email and they said they never received them... so again she sent them off. Next they got back asking for a phone call, and she had the phone call, they asked some security questions etc to which she answered. Some questions she couldn't full answer like all the bets she placed (I think she only remembered one or 2). Anyhow, she passed it but they sent an email to say they won't be paying out and will be refunding the cash of the initial deposit due to third party activity. It's strange as she lives on her own, but she did probably signup when other users were around but that shouldn't make a difference as I'm sure that happens a lot.
Anyhow, she tried ringing (they don't have a UK number, so it's costing lots) - but the support staff are utterly terrible and not helpful at all. Even there emails are coming across a bit sarcastic and unprofessional now. So, I kind of feel responsible for suggesting them, as an affiliate I've taken down their links and wrote some horrible reviews on some of my websites, and slated them on Facebook and twitter (replying to customer queries and telling them not to use them, which seems to be working) - I've even started the hashtag #TonyBetScam and had a few decent retweets etc... Also feel a bit bad, as the social media guy/girl isn't the person who I've got beef with but I'm giving them a hard time trying to keep up with my activity on their accounts and starting hashtags and what not.
My question is, what can I do? they seem to be a bit shady and unprofessional - I've been around the industry awhile, and I've never ran into something as dodgy as this from a licensed operator.
Any advice?