What do you say about CS like this?

[tim5ny]

Tim5ny I would of hunted down a casino host at the Mohegan Sun on that one

And they would of said to you










Do you think we care.
Your the one that made the bet.
And if you won on that would you go to a casino host and tell them that you owe this place some money.Because you wanted to put 5 coins in and not 30

That's why I just took it like a stupid man and went home shortly after that. You have no recourse for something like that. And btw... I didn't hit the button thinking it was going to play 5 coins.. I really accidently hit it with my wrist!!

 

[BingoT]

Hope you had a nice ride home.
I would of went to Foxwoods to see how I would do.

 

[tim5ny]

Hope you had a nice ride home.
I would of went to Foxwoods to see how I would do.

Did I stutter when I said I was broke?

Unless Foxwoods is free!

 

[Edward D. Wood]

Coming to think of it, I might be wrong for bugging him but it's his friggin job to listen and he'd have to LIVE WITH IT or go find himself a new job. Before the next person actually say I'm wrong or etc. Think about the job of a CS person. If not to listen and help, then please explain to me what it is about!!!

Well...I also work as a supporter (Computer and that kind of stuff). Boy, YES there are stupid questions, and even they are my customers and THEY pay me my "living"...what the hell makes you think who you are????? WHY should he listen to something that is your totally your fault AND what is not "changeable"?? Holding your hand like in those days when were all young?
And...if you really lost thousands...whats the point in another wasted 40$? You would loose them 17 minutes later......
Sorry - for being a bit aggressive, but this kind of thinking, is way out of anything.

And YES, I did the same right this afternoon. Had 40$, clicked on "Spring break" and instead of betting 2.25 I played for 20$..and after2 rounds I wondered why the "go to the bank" pop up came.....well. Stupid, I know.
Get on with it - this discussion is pointless.

The only thing that would be ok - if you write a mail to the company and setting up a change request => a warning message at "17" or higher.....

 

[babs7262]

You what really annoys me the most? When somebody comes in here, asks for an opinion and when it doesnt jive with theirs, they get pissy!

You asked, we all answered (mostly in concert I might add). Get over it and move on. God, I only wish I had a $40 problem in my life

 

[Edward D. Wood]

Babs:

Maybe you are right when you say...they get pissy. And yes maybe some of us (me included) overreacted. But, I don`t think that it was too harsh.
Sure, we all wanted to be respectet and to be treat well and in a good manner.
But somethings getting a bit wind in the face....he won`t hang himself up on a tree. Sometimes you need someone who shakes you a bit - coming back down on earth with the feets. (aaargh....in my language this sentence makes sense)

 

[babs7262]

Im sorry Superstoopid,

I have no idea what you just said lol. I wasnt referring to you, I was referring to the OP. Maybe use different words, Im sorry, Im not being rude, I honestly cant put together what you just wrote.

 

[chuchu59]

You what really annoys me the most? When somebody comes in here, asks for an opinion and when it doesnt jive with theirs, they get pissy!

You asked, we all answered (mostly in concert I might add). Get over it and move on. God, I only wish I had a $40 problem in my life

Babs, I think you meant you wished you ONLY had a $40 problem in your life. Me too gal. Unfortunately, there are plenty more and much bigger.

However, this issue shows exactly what CSRs are here for. Customers are sometimes irated through their own faults and the way a rep handles the situation is important. When Aodat said that $40 isnt too much to ask for a refund, I doubt whether he really meant it. It was trather a spur of the moment. If the rep had been trained well, he would have alleviated the burden off Aodat through his choice of words. The player must be kicking himself already and those unsympathetic words dont really help.

 

[Scooter7]

As a former B&M dealer, I've seen a lot (no one has seen everything, but I've seen a lot).

I once had a player with a 20 (two face cards) on a $50 bet.
He put up an extra bet and told me 'double'.
I actually asked him three times if he meant to split (also a horrible idea) even though I wasn't supposed to question his decision.
He got angry and told me he knew what he was doing.
He was such a good player that he managed to tie the high score record of 30!

When dealing blackjack, if a player made what appeared to be well outside their normal play, it wasn't correct to confirm the decision with them simply because the dealer isn't allowed to play the player's hand for them.

However...unless the player was a total asshole, I would 'pretend' to have missed their hand signal and I would make them repeat it. Usually they (or another player) would notice that they were about to do something mathematically stupid and I had very subtly saved the day.

Online, you can't quite expect that level of finesse, but you can expect that things like hitting on 20 are mistakes and the software should be designed to protect the player. It's excellent customer service and it promotes player loyalty to the casino.

When I play on Microgaming software, I have to go slower and be more careful simply because they have absolutely no player protection controls in the software. Additionally, the way they place their buttons is poorly designed which leads to plenty of accidental clicks if I'm not really attentive.

 

[BingoT]

Did I stutter when I said I was broke?

Unless Foxwoods is free!

I'm always broke.
But least I have a bank debt card.
Oh that's right they don't give children them kind of cards to use.
I'm sorry

 

[babs7262]

When my best friend and I went to the Trop a few months ago, she put a $100 bill in a slot machine. She was going to play $3 at a time. She pressed the wrong button and only got 2 spins. She realized she played $50 a hand. She NEVER plays $50 spins in all the years she's been gambling. Did she ask for her money back? NO....she just said to me..."Im such an idiot for not paying attention, there goes $100"

The next day I did the same thing except on a smaller scale. I put in a $20 and didnt push the right denomination amount and got 2 spins at $10 each instead of $1 spins. I didnt ask for that money back. I just got mad at myself for not paying attention. That's why it's called gambling. You have a choice to play and pay attention or not play. Im choosing not to play much anymore and closed out 3 accounts in 2 days. I only have 2 casino accounts now because I am choosing this.

 

[tim5ny]

I'm always broke.
But least I have a bank debt card.
Oh that's right they don't give children them kind of cards to use.
I'm sorry

what a crazy guy you are Bingo!

 

[BingoT]

what a crazy guy you are Bingo!

That's right
You should hang out with me sometime at the casinos.I'll show ya how crazy Iam.We don't go just to play

 

[Aldebaran]

I was carrying in my groceries when a bottle of tomato sauce slipped through my fingers and smashed on the floor.
Of course I phoned up the grocery store help line and told them what happened, I mean, they should have handles on these bottles, and maybe if I whine long enough then they should give me at least 2 free bottles of sauce, but I'm going to pretend I want sympathy. Just sympathy.

I have been shopping there for years and spent thousands with them, I am a loyal customer. If they aren't going to give me something for nothing then at least be sympathetic.

I really screwed up dinner last night and added too much mustard, think I will phone up the mustard help line and ask for sympathy. What about the bottle store, yes that's a good idea, I drowned my sorrows over the awful dinner and now I have a headache and the aspirin has upset my stomach, I'll trot myself back to the store and demand sympathy, repeatedly. Then I'll whine about their counselling skills when I get asked to leave the store.

This thread is ridiculous. Maybe customer support could have used smileys, Maybe he could have apologised to you for your loss, but why should he, its not the casino's mistake.
If you want sympathy phone lifeline or crisisline or whatever. I don't think counselling people is in their employment contracts.

Grow up, life and gambling, is not kindergarten, you don't get another ice cream and a cuddle from the teacher when you drop your ice cream on the floor.

 

[farookh]

RE:

Actually this has happened to me before at an RTG casino. I emailed the manager and was told since it was an obvious mistake (hitting a hard 20) they would credit the amount back and let me play it out. It really does depend on your relationship at the casino, manager etc...I'm sure if you were a heavy depositer and it never occured before the manager might take a look at it. CSRs hands are tied in relation to your actual play. Most casinos probably would tell you to forget it.

 

[Matthew23]

My local casino has electronic blackjack. There is a dealer, but he just presses buttons instead of dealing cards.

One night I was very drunk and the dealer was very tired. Between us we made so many mistakes i lost count. Most of them were my fault! But never once was it a problem in any way. We just laughed about it. This is how it should be IMO

I think the casinos decision not to refund your bet is wrong. It's different if you lost $40 on slots and said "ops I played the wrong slot" not when it was clearly a mistake and your account history would show that you never play this way.

Anyone with even the slightest bit of business sense would know that the right thing to do would be to refund your bet under these circumstances. Instead they kick you when you're down, incredible

 

[AudiManinBoro]

You cant seriously expect a casino to refund a bet that YOU made in error. All a casino does is provide you with the facility to make bets and play on the games of your choice. Why should the casino pick up the blame? or for that matter the responsibility of bailing you out every time you cock up? They shouldnt, like with most things in life, if you make a mistake you usually have to live with it. Dont expect others to pick up the problems and mistakes you make. Learn from them and move on

 

[BingoT]

I can't believe this thread is still going on here.
It's a human error and gambling is still going on.
Human Error we all make them.
It's like if you were a compulsive gambler and you lost everything you own and hardship took over would you blame the casino for this? NO all you can do is blame yourself.
See if the casino will pay your bills after you tell them your problem. I don't think so.
But I do have to say if you complain to the right person they may throw in a extra bonus for ya.
Like me and Foxwoods & The Mohegan Sun Casino if my Wife gets a $100.00 gas card or any other promo and I don't I tell them a good story and they give me one as well.

 

[petkaymad]

It's like if you were a compulsive gambler and you lost everything you own and hardship took over would you blame the casino for this? NO all you can do is blame yourself.

Here in Australia a casino did get sued by a compulsive gambler who lost millions for letting him continue to lose money and encourage hime to bet, I think he may have won the case when it went to court, but I can't clearly remember.

 

[BingoT]

You do hear of cases like that.But you never hear the outcome of the whole matter.
It would be cool to see a thread that deals in this.
A News Flash I can see it now.
"Compulsive Gambler Wins Casino After Being A Compulsive Gambler In It"