Volt Casino

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Signed up here yesterday. Deposited 50 won 600. Withdrew 450 and played on Microgaming slot Happy Holidays. Up and down session on it and balance was about 170 when the following happened. Game suddenly said not enough balance to play and it reverted to 23pence. Logged off and back on and my game balance was now 22.94. Went to check gameplay and there was a void where there should have been 30 mins of gameplay.

Emailed support. No response and when tried to login today I have an account permanently blocked message.

Two problems now exist. Will my withdrawal be processed at all? Will anyone contact me?

Anyone had dealings with this Casino before?
 

Jono777

Meister Member
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
"Shocking" :rolleyes: (sorry, can never resist :oops: )

Not heard of these before, sure others will chime in soon, let us know how it goes please!
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Hey @EkJR

sorry to hear you're having troubles with one of our upcoming brands.

This casino is revamped lately and should be under the new and better management. I'll notify our contact about this thread and bring him here :)
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
Volt Casino are part of Wazdan, so you should have no major issues here and any winnings are safe if you haven't infringed the T&C at any stage.

They are *very* strict on KYC. Since they launched, I've dealt with many complaints on frozen accounts. In some cases they freeze the account immediately after deposit and others the next day. Once you have verified your identity the account is re-opened you can login and request a withdrawal.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Volt Casino are part of Wazdan, so you should have no major issues here and any winnings are safe if you haven't infringed the T&C at any stage.

They are *very* strict on KYC. Since they launched, I've dealt with many complaints on frozen accounts. In some cases they freeze the account immediately after deposit and others the next day. Once you have verified your identity the account is re-opened you can login and request a withdrawal.
Thanks. Although I have emailed twice and phoned them 4 times yesterday and have had zero response whatsoever so far. Also, the Microgaming issue is utterly bizarre.

Passport copy was sent when asked for it and i was able to make a withdrawal as said. However, there has been no acknowledgement of any of this so far. As said, hopefully a minor blip but having endured a couple of awful casinos lately then I am sceptical. Hopefully this can be speedily resolved.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Starting to have real concerns now. Still no response at all and their phone simply rings out. The deposit has come off my bank properly now as FP Bets. Fair Play Bets their parent company I assume.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Cannot access their website now and still no response at all. Can anyone provide any help with what I should do here?
 

goatwack

Get dunked, big buns!
CAG
Joined
Aug 30, 2012
Location
Londonia
Their games all look very original and not derivative at all :D
 

VoltAffiliates

Casino Rep
Joined
Aug 6, 2018
Location
Gibraltar
Good afternoon,
Please rest assured that, as mentioned in our communication with you via email on the 2nd August, we are looking into this issue and any missing funds will be credited to your account. We are working together with Microgaming on this and hope to have a resolution as soon as possible. Kindly note that the closure of your account was explained in the same email and instructions for your withdrawal also included in our correspondence to you.
Many thanks,
The Volt Casino Team
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Good afternoon,
Please rest assured that, as mentioned in our communication with you via email on the 2nd August, we are looking into this issue and any missing funds will be credited to your account. We are working together with Microgaming on this and hope to have a resolution as soon as possible. Kindly note that the closure of your account was explained in the same email and instructions for your withdrawal also included in our correspondence to you.
Many thanks,
The Volt Casino Team
Thank you for this response. However I haven't received any emails from you or the group. Can you please resend this email to the email address as signed up with. The only email i received was a welcome email.
 

VoltAffiliates

Casino Rep
Joined
Aug 6, 2018
Location
Gibraltar
Please check your junk/spam folder, as the email may have ended up here. We will shortly be sending a follow up email, and we appreciate your continued patience in this matter.

Many thanks,

The Volt Casino Team
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Please check your junk/spam folder, as the email may have ended up here. We will shortly be sending a follow up email, and we appreciate your continued patience in this matter.

Many thanks,

The Volt Casino Team
Checked all mail folders. Only think I have is an activation email from the 1st of August. However I will await your follow up email.

Thanks and appreciate you dealing with this
 

VoltAffiliates

Casino Rep
Joined
Aug 6, 2018
Location
Gibraltar
We have now sent the follow up email to your registered email address. Should you not recieve this email, kindly inform our support and we will look into the matter.

Many thanks,

The Volt Casino Team
 

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