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Volt Casino

Discussion in 'Online Casinos' started by EkJR, Aug 2, 2018.

    Aug 2, 2018
  1. EkJR

    EkJR Full Member

    Location:
    Glasgow
    Signed up here yesterday. Deposited 50 won 600. Withdrew 450 and played on Microgaming slot Happy Holidays. Up and down session on it and balance was about 170 when the following happened. Game suddenly said not enough balance to play and it reverted to 23pence. Logged off and back on and my game balance was now 22.94. Went to check gameplay and there was a void where there should have been 30 mins of gameplay.

    Emailed support. No response and when tried to login today I have an account permanently blocked message.

    Two problems now exist. Will my withdrawal be processed at all? Will anyone contact me?

    Anyone had dealings with this Casino before?
     
  2. Aug 2, 2018
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    "Shocking" :rolleyes: (sorry, can never resist :oops: )

    Not heard of these before, sure others will chime in soon, let us know how it goes please!
     
    goatwack likes this.
  4. Aug 2, 2018
  5. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    " :mad: "
     
  6. Aug 2, 2018
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I knew 100% my post would inspire you sir :p
     
    goatwack likes this.
  8. Aug 2, 2018
  9. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Hey @EkJR

    sorry to hear you're having troubles with one of our upcoming brands.

    This casino is revamped lately and should be under the new and better management. I'll notify our contact about this thread and bring him here :)
     
  10. Aug 3, 2018
  11. EkJR

    EkJR Full Member

    Location:
    Glasgow
    Thanks
     
  12. Aug 3, 2018
  13. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Volt Casino are part of Wazdan, so you should have no major issues here and any winnings are safe if you haven't infringed the T&C at any stage.

    They are *very* strict on KYC. Since they launched, I've dealt with many complaints on frozen accounts. In some cases they freeze the account immediately after deposit and others the next day. Once you have verified your identity the account is re-opened you can login and request a withdrawal.
     
    Betreels Casino likes this.
  14. Aug 3, 2018
  15. EkJR

    EkJR Full Member

    Location:
    Glasgow
    Thanks. Although I have emailed twice and phoned them 4 times yesterday and have had zero response whatsoever so far. Also, the Microgaming issue is utterly bizarre.

    Passport copy was sent when asked for it and i was able to make a withdrawal as said. However, there has been no acknowledgement of any of this so far. As said, hopefully a minor blip but having endured a couple of awful casinos lately then I am sceptical. Hopefully this can be speedily resolved.
     
    bebo67 likes this.
  16. Aug 3, 2018
  17. EkJR

    EkJR Full Member

    Location:
    Glasgow
    Starting to have real concerns now. Still no response at all and their phone simply rings out. The deposit has come off my bank properly now as FP Bets. Fair Play Bets their parent company I assume.
     
  18. Aug 4, 2018
  19. EkJR

    EkJR Full Member

    Location:
    Glasgow
    Cannot access their website now and still no response at all. Can anyone provide any help with what I should do here?
     
  20. Aug 4, 2018
  21. EkJR

    EkJR Full Member

    Location:
    Glasgow
    Volt Casino
     
    Last edited by a moderator: Aug 4, 2018
  22. Aug 4, 2018
  23. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Just checked out the site. Its like going back to 2005
     
    Last edited by a moderator: Aug 4, 2018
  24. Aug 4, 2018
  25. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Their games all look very original and not derivative at all :D
     
  26. Aug 4, 2018
  27. EkJR

    EkJR Full Member

    Location:
    Glasgow
    Yeah. Those Wazdan games are good though and can be very high variance. Only reason I signed up.
     
  28. Aug 4, 2018
  29. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    I'm sorry @EkJR, but external linking is not allowed here ;)
     
  30. Aug 6, 2018
  31. VoltAffiliates

    VoltAffiliates Casino Rep

    Location:
    England
    Good afternoon,
    Please rest assured that, as mentioned in our communication with you via email on the 2nd August, we are looking into this issue and any missing funds will be credited to your account. We are working together with Microgaming on this and hope to have a resolution as soon as possible. Kindly note that the closure of your account was explained in the same email and instructions for your withdrawal also included in our correspondence to you.
    Many thanks,
    The Volt Casino Team
     
    LadyJelena likes this.
  32. Aug 6, 2018
  33. EkJR

    EkJR Full Member

    Location:
    Glasgow
    Thank you for this response. However I haven't received any emails from you or the group. Can you please resend this email to the email address as signed up with. The only email i received was a welcome email.
     
  34. Aug 6, 2018
  35. VoltAffiliates

    VoltAffiliates Casino Rep

    Location:
    England
    Please check your junk/spam folder, as the email may have ended up here. We will shortly be sending a follow up email, and we appreciate your continued patience in this matter.

    Many thanks,

    The Volt Casino Team
     
  36. Aug 6, 2018
  37. EkJR

    EkJR Full Member

    Location:
    Glasgow
    Checked all mail folders. Only think I have is an activation email from the 1st of August. However I will await your follow up email.

    Thanks and appreciate you dealing with this
     
  38. Aug 6, 2018
  39. VoltAffiliates

    VoltAffiliates Casino Rep

    Location:
    England
    We have now sent the follow up email to your registered email address. Should you not recieve this email, kindly inform our support and we will look into the matter.

    Many thanks,

    The Volt Casino Team
     

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