Virtual Casino pays rule breakers

[2brnot2b]

About the $200 chip:

1/22/2005 10:02:01 PM Promo Credit Deposit Approved! $200.00
1/22/2005 10:02:00 PM Promo Credit Deposit Requested $200.00

So there's only 1 $200 chip not two. That's how RTG shows their transaction. Requested and Approved/Denied. And at some RTG, they don't show any coupon transactions so it doesn't show in the history.

 

[lanidar]

Crap.........you REALLY want me to register over there, don't you John?

....maybe if you can talk Cipher into a free copy of his "award winning bj system"

SURE...let's not tie up this thread with personal issues.
Let's do it like MEN!

BTW... I have been using Ciphers program, SUCCESSFULLY, for over a year. :notworthy ​

 

[lanidar]

Funeral, I must agree with you about the acidic ‘person’ whose posts look like pasted ransom notes. If he puts his feet in his mouth any more, he’s liable to get ‘oral athlete’s foot’. Sounds stinky don’t it? The king has bad breath…

Daytimer and pen for him? Nah, scrapbook and crayons are more like it.

I went lurking into his ‘dive’ after my push became his shove in a forum thread here (Meister locked it). I couldn’t believe the filthy language. Perhaps a coincidence (doubtful), but after inspecting his dive and one of his lady fan’s ‘kingdom’, the one that promotes G-Fed on her front page… I ended up with a Spyware, an Adware, a Trojan and a worm in my ‘investigation’. Good thing I wear a ‘raincoat’.

Snatchcatch...
One thing I MUST admit is that you have a great sence of humor.
I needed that this morning .

 

[Thakid2u]

Yes Ted, Thanks for addressing this issue yourself.

As for the rest of the "Mud Slinging" going on...that wasnt my intentions at all. It was just more of a "warning". I think thats what these boards are all about, I made a mistake (apparently..lol) and Virtual made some. Its done and over. This is only the second time I have came to a board directly towards a casino. The first was with Casino Penthouse. That was awile ago. I put my 3 cents in, whether good or bad about a casino. I dont go around stating that everyone owes me money or that I was cheated. Hell I was a VIP at Wild On. Until Ariel, Carlos and Nella left. I am labeled as a, Fraudster, punk and something else by a certain person because of this. I dont really care, because this person means nothing to me. People that know me, know what kind of person I am. I also gave a heads up about Wild On and said I would watch playing here before well Whatever is going on there.

As far as Ted being able to post here is great. I didnt think that would be an issue but it was brought up for some reason. I think all Owners/Managers should join atleast one board or maybe should look around at the boards more often and "see what the player" wants. (not directing towards Ted)

How about we save all this "bad mojo" and use it where it needs to be.

 

[chuchu59]

Virtual casino was definitely the worst casino judging by the sheer number of complaints against them. TED came along and while I dont always agree with his opinions,I really do notice some effort from him to change the casino's image. In all the threads that he has participated in,he has tried to resolve things to the satisfaction of the players and the players did get paid. I even tried $25 myself,got a sticky 500% bonus and won about $165 which was paid to me in about a week's time. Longer than most,but he had mentioned that this would be the case if there were heavy bonuses involved so I am not complaining. Give the guy a break. If anybody can spare the time,look at what he has posted and you may sense his sincerity. If you are still unforgiving because of the casino's past notoriety or have been badly burnt by them,well,I understand.

 

[Black21Jack]

Virtual casino was definitely the worst casino judging by the sheer number of complaints against them. TED came along and while I dont always agree with his opinions,I really do notice some effort from him to change the casino's image. In all the threads that he has participated in,he has tried to resolve things to the satisfaction of the players and the players did get paid. I even tried $25 myself,got a sticky 500% bonus and won about $165 which was paid to me in about a week's time. Longer than most,but he had mentioned that this would be the case if there were heavy bonuses involved so I am not complaining. Give the guy a break. If anybody can spare the time,look at what he has posted and you may sense his sincerity. If you are still unforgiving because of the casino's past notoriety or have been badly burnt by them,well,I understand.

I totally agree with what you say but you can talk until you are blue in the face Most gamblers will never be civil with a casino operator. No matter what the person says, or tries to do, it is not enough. For some strange reason the casino is looked at as this 'evil empire' that has taken their money (not stolen but received from the player loses) I don't see Virtual Casino doing anything wrong, and I think that Ted has been very honest in answering concerns with his casino. No bonus; expedited withdrawal. Claim bonus; longer waiting period was one main concern. I have seen an honest explanation for most Virtual problems that have arisen here. That's not saying that Virtual has not had problems in the past, but as you said chuchu Ted is trying to clean things up and make everyone happy; player and casino. Like I always say, most problems can be avoided, and in the online casino world this is done by not playing at the places that you feel have a bad reputation, or places where you do not agree with the T & C's. The best way to avoid ALL problems and have a great time, worry free, is to play with your own money.

 

[Vesuvio]

I agree continual negative posts about a casino regardless of the particular issues involved can be self-defeating, but this Virtual love-in's now going a bit far.

Virtual Casino's business model is obviously based around using bonuses with complex terms and conditions to entice deposits. Usually the player will lose and all will be well (great customer service and instant payments, or non-payments, as Ted once said!).

If the player wins they'll then find the casino using any possible means to delay or simply block payouts. Usually they'll manage to find some little trap in the terms that the player's fallen foul of. If that isn't working they can continually ask for ID or tell the player they need to talk to the manager, who coincidentally happens always to be out of the office.

The few players who know about a message board like this one will then complain on here and Ted may well reluctantly pay out in the end (see 120sam's case, for instance). The other 95% of players (or whatever the figure is) will just have been cheated out of their money and probably be glad to get their deposits back and never have to deal with these scoundrels again.

It's true there's no way I can be 100% sure of what I'm saying here, but that's what the evidence of VirtualTed's posts and the complaints about his casino point to. I think it's the duty of posters on here to give him as hard a life as possible, which doesn't negate a grudging respect that he's willing to enter the arena at all - perhaps rightly judging the free advertising outweighs the negative publicity generated.

 

[virtualted]

A Thanks

I would like to praise the posters who have come to the realization that it does not have to be a casino vs player world.
Two things that I would like to point out are that we have always had 24 hour payout for players who do not use a bonus, as long as they notify the casino before play begins. Secondly, for those of you who think that I am doing this for the publicity are truely mistaken. If you notice I do not include links to my casino or even the address in most posts. "So to gain publicity, I think not."

Ted

 

[Vesuvio]

I would like to praise the posters who have come to the realization that it does not have to be a casino vs player world.

Of course it's a casino vs player world. The player wants to win, the casino wants the player to lose. The difference is most casinos make no fuss about paying winners, whereas your casino goes to almost any length to avoid it.

Two things that I would like to point out are that we have always had 24 hour payout for players who do not use a bonus, as long as they notify the casino before play begins.

Why should players have to inform you in advance? If you want to pay players who didn't use a bonus a bit quicker that's your prerogative, but there's no excuse whatsoever for the length of time and hassle you put players through if they've won with a bonus. If you don't want players to play with bonuses then don't offer them. Wanting them to play with a bonus but not being willing to pay out if they win isn't acceptable.

 

[Annorax]

I totally agree with what you say but you can talk until you are blue in the face Most gamblers will never be civil with a casino operator. No matter what the person says, or tries to do, it is not enough. For some strange reason the casino is looked at as this 'evil empire' that has taken their money (not stolen but received from the player loses) I don't see Virtual Casino doing anything wrong, and I think that Ted has been very honest in answering concerns with his casino. No bonus; expedited withdrawal. Claim bonus; longer waiting period was one main concern. I have seen an honest explanation for most Virtual problems that have arisen here. That's not saying that Virtual has not had problems in the past, but as you said chuchu Ted is trying to clean things up and make everyone happy; player and casino. Like I always say, most problems can be avoided, and in the online casino world this is done by not playing at the places that you feel have a bad reputation, or places where you do not agree with the T & C's. The best way to avoid ALL problems and have a great time, worry free, is to play with your own money.

Or as a stopgap solution, I don't see why RTG hasn't added an agree/disagree prompt showing the requirements for whatever bonus the player is requesting and a link to the T&C on their bonus redemption screens.

Wait... that would just make ruleslawyering ignorant players out of their deposits more difficult.

 

[slotchik]

About the $200 chip:

1/22/2005 10:02:01 PM Promo Credit Deposit Approved! $200.00
1/22/2005 10:02:00 PM Promo Credit Deposit Requested $200.00

So there's only 1 $200 chip not two. That's how RTG shows their transaction. Requested and Approved/Denied. And at some RTG, they don't show any coupon transactions so it doesn't show in the history.

NO!!!! Look at the dates...there are TWO OF THEM!

1/25/2005 7:34:09 PM Promo Credit Deposit Approved! $200.00
1/25/2005 7:34:09 PM Promo Credit Deposit Requested $200.00
1/25/2005 4:30:21 PM Credit Card Deposit Approved! $20.00
1/25/2005 4:30:11 PM Credit Card Deposit Requested $20.00
1/23/2005 10:05:13 PM Credit Card Deposit Approved! $30.00
1/23/2005 10:05:06 PM Credit Card Deposit Requested $30.00
1/23/2005 9:02:35 PM Credit Card Deposit Approved! $40.00
1/23/2005 9:02:25 PM Credit Card Deposit Requested $40.00
1/22/2005 10:02:01 PM Promo Credit Deposit Approved! $200.00
1/22/2005 10:02:00 PM Promo Credit Deposit Requested $200.00

 

[Black21Jack]

Or as a stopgap solution, I don't see why RTG hasn't added an agree/disagree prompt showing the requirements for whatever bonus the player is requesting and a link to the T&C on their bonus redemption screens.

That is a good idea, but as you say would need to be addressed to RTG directly. I don't think the operators are able to make changes to the programming of the software.

 

[slotchik]

I would like to praise the posters who have come to the realization that it does not have to be a casino vs player world.
Two things that I would like to point out are that we have always had 24 hour payout for players who do not use a bonus, as long as they notify the casino before play begins. Secondly, for those of you who think that I am doing this for the publicity are truely mistaken. If you notice I do not include links to my casino or even the address in most posts. "So to gain publicity, I think not."

Ted

but Ted, everyone should get paid in 24 hours...bonus or not!!! You are sending the bonuses out to get them to play and they get punished for it???? WHY????

 

[bpb]

but Ted, everyone should get paid in 24 hours...bonus or not!!! You are sending the bonuses out to get them to play and they get punished for it???? WHY????

You're only punished if you win.

But from a business perspective, you shouldn't use the use of a bonus as the sole factor in determining whether to give a person the bums rush on the cashout. I mean, if someone plays like a total donk, in a completely negative expectation way, and gets outrageously lucky ... you don't want to discourage them from coming back. I'd think you would go out of your way to offer them instant cashouts and custom reload bonuses. You must do this right? Because there's no way you'd alienate a quality long term prospect on the basis of dame fortune smiling on him during his first encounter with your casino.

 

[virtualted]

No body is punished. We tell you up front what the payout times are. Secondly when someone takes a 400% deposit and than has a cash back bonus if they do not cash out from the first bonus, this person is usually not making multiple daily deposits like someone who might be playing without a bonus. The reason that a player needs to inform us first that they are not using a bonus is,because many players feel that since they believe it is a casino Vs them, they will take advantage anyway they can. Make a deposit with out taking a bonus and try to cash out with no wagering requirements or terms. IF they lose they than contact the casino, and than claim the bonus on the deposit that they all ready lost. So all we ask is that you let us know that you are playing cash.
Vesuvio,
You need to realize that Casinos are a business and here to make money, but it is no more of a us vs them situation than it is when you go in to a resteraunt or a grocery store. They are trying to get your money, but supply you a service. Some people shoplift and make complaints to get free meals, because the business"can handle it". But for most you complete your bussiness and than go on your way, if you feel satisfied (win) great, if you feel cheated or over charged (lose) than you do not return.

 

[virtualted]

BPB,
I was typing my last reply when you posted.
You are 100% correct. Bonus is not the sole factor. You must remember that 90% of our deposits are made from Credit Cards (our choice). We do not see one penny from your credit card for 90-to 270 days depending on the processor. Other than Western Union or wire transfers there is always a third party involved that delays the casino from seeing your money. I gaurantee that if all deposits were made by western union than all players would be paid instantly. Also if we did not have any player fraud regarding chargebacks than the payout process would also be faster. Do not get me wrong, I am not giving excuses, I am explaining a bussines plan. While many casinos have recently closed shop or moved softwares we have been around a long while and are still stongly here, having wheathered many a storm.

 

[Macgyver]

Other than Western Union or wire transfers there is always a third party involved that delays the casino from seeing your money

Curious about something, Ted ... does this include NETeller? Do you see this delay when players deposit using NETeller and, if not, does that mean those players using this deposit option experience a faster withdrawal?

 

[Vesuvio]

Secondly when someone takes a 400% deposit and than has a cash back bonus if they do not cash out from the first bonus, this person is usually not making multiple daily deposits like someone who might be playing without a bonus.

Hmmm, so what?

The reason that a player needs to inform us first that they are not using a bonus is,because many players feel that since they believe it is a casino Vs them, they will take advantage anyway they can. Make a deposit with out taking a bonus and try to cash out with no wagering requirements or terms. IF they lose they than contact the casino, and than claim the bonus on the deposit that they all ready lost. So all we ask is that you let us know that you are playing cash.

You've said this before but it doesn't make sense. Don't you have an automatic bonus system where the player needs to enter a code to receive a bonus? Either they enter a code or they don't. If they don't then why credit the bonus later?

Vesuvio, You need to realize that Casinos are a business and here to make money, but it is no more of a us vs them situation than it is when you go in to a resteraunt or a grocery store. They are trying to get your money, but supply you a service. But for most you complete your bussiness and than go on your way, if you feel satisfied (win) great, if you feel cheated or over charged (lose) than you do not return.

1) Of course casinos want to make money and that's no bad thing - or at least it's no worse than players wanting to make money. The trouble is people who take up your service and win may feel satisfied for a while but then find out they have to fight a war just to receive the money you owe them. Actually, players are more likely to return to you if they lose and haven't discovered how you treat winners yet

2) The metaphor of providing a simple service doesn't really work for on-line casinos. It's not exchanging money for a tangible product - it's gambling money to try and win more money. You can say the product's 'entertainment', if you like, but a lot of the time entertainment's got nothing to do with it. (I'm desperately resisting the temptation to stretch the restaurant metaphor to match Virtual Casino!)

 

[Vesuvio]

You are 100% correct. Bonus is not the sole factor.

"...in determining whether to give a person the bums rush on the cashout"?

*still a great phrase, though I just found out it didn't quite mean what I thought!

 

[virtualted]

Neteller is much quicker than credit card companies, I believe they take about 30 days, but not 100% sure. With them and all others there is a sliding rate.
Vesuvio, I think that you are letting your judgement and those of many of the members(more educated) here cloud your mind. Most people who gamble do not really excpect to win. If they did they are wrong, in the long run the casino will come out on top every time.
So since the majority are just looking for a good time, than wouldn't it be in the players best interest to continue for the casino to give them a bonus if they request it claiming that they did not claim it in the begining or were not sure how to claim it to give them a better time?
In fact a lot of the players here make fun of the fact that we send different promotions daily and have a web site devoted to daily bonuses and having fun, but most of our players love the interaction. Professional poker player disable the chat feature on the tables they play, but the majority of the players are there for the interaction . When I play in Vegas, I will not play head to head against the dealer, because I enjoy the comarodire of the other players. Look at the forums, do you think every one here is only reading the threads to get a leg up on the casino? I doubt it.

 

[Vesuvio]

Vesuvio, I think that you are letting your judgement and those of many of the members(more educated) here cloud your mind. Most people who gamble do not really excpect to win. If they did they are wrong, in the long run the casino will come out on top every time.

I'm not quite sure where this is coming from!? I didn't say players expected to win ('hope' would be a better word), though most would quite like to be paid if they do.

So since the majority are just looking for a good time, than wouldn't it be in the players best interest to continue for the casino to give them a bonus if they request it claiming that they did not claim it in the begining or were not sure how to claim it to give them a better time?

But you were just saying these were 'evil' players trying to steal from your casino - now you're saying they're your ideal customers, just looking for a good time? If you think it's a tactic to exploit your casinos then how are you stopping it by just delaying the payment!? It doesn't really add up to a convincing reason why the player needs to inform you before depositing if they want a quick payout.

In fact a lot of the players here make fun of the fact that we send different promotions daily and have a web site devoted to daily bonuses and having fun, but most of our players love the interaction.

Ah, so you're just trying to encourage fun? There was me naively assuming you were sending out as much spam as possible in the knowledge that a good percentage of the time it'll work to encourage people to deposit for bonuses they have almost no chance of cashing out from, whether they win or lose!

Professional poker player disable the chat feature on the tables they play, but the majority of the players are there for the interaction.

Having just played for a couple of hours at Empire Poker I have to say the interaction's not up to much!

 

[winbig]

uhm....

Originally Posted by virtualted
Professional poker player disable the chat feature on the tables they play, but the majority of the players are there for the interaction.

I've seen plenty of pros over at prima that have chat on, and actually do talk at times.