virtualted
No longer working for Virtual
- Joined
- Jun 15, 2004
- Location
- Costa Rica
More points
Thakid2u,
As far as the 200promo is concerned, that was a promo associated with a deposit that was approved and valid. I am sorry for dropping to your level inferring that you are a cheater. That was in response to you calling us crap. If you remember this thread was because you did not get paid on the day you, you were told you were. I do apologize for that, we were wrong there. You spoke to Danny, and asked when your payment would be sent, since you said everything was approved. Accounting which has the final say on if and when the money leaves the building reviewed the account and detected that the DTS had not been received. They delayed the payment till the form is sent in. Danny had no idea that you had not sent it in. In any organization there are steps to the chain of command, and when it comes to the players Credit Card information, not all links on the chain have that information.
Unicorn,
As Slotchick said I did not want names I wanted the Ids so I could look into their accounts. I have never said that we were never at fault and all the players who had complaints were wrong. In my opinion if someone has a complaint whether valid or not than the casino is wrong, because they did not make something apparent earlier to the player. The one thing I am not, as the Mouthpiece for the casino is someone who says do as I say and not as I do like you are. I show you a quote you just made about me, may be you should reread it and follow your own advice. I seriously doubt that berating and sarcastic comments towards people that are critical of your casino will help improve the image of Virtual in a positive way. Inter change people and casino, than look at yourself in a mirror.
Thakid2u,
As far as the 200promo is concerned, that was a promo associated with a deposit that was approved and valid. I am sorry for dropping to your level inferring that you are a cheater. That was in response to you calling us crap. If you remember this thread was because you did not get paid on the day you, you were told you were. I do apologize for that, we were wrong there. You spoke to Danny, and asked when your payment would be sent, since you said everything was approved. Accounting which has the final say on if and when the money leaves the building reviewed the account and detected that the DTS had not been received. They delayed the payment till the form is sent in. Danny had no idea that you had not sent it in. In any organization there are steps to the chain of command, and when it comes to the players Credit Card information, not all links on the chain have that information.
Unicorn,
As Slotchick said I did not want names I wanted the Ids so I could look into their accounts. I have never said that we were never at fault and all the players who had complaints were wrong. In my opinion if someone has a complaint whether valid or not than the casino is wrong, because they did not make something apparent earlier to the player. The one thing I am not, as the Mouthpiece for the casino is someone who says do as I say and not as I do like you are. I show you a quote you just made about me, may be you should reread it and follow your own advice. I seriously doubt that berating and sarcastic comments towards people that are critical of your casino will help improve the image of Virtual in a positive way. Inter change people and casino, than look at yourself in a mirror.