Virtual Casino pays rule breakers

virtualted

No longer working for Virtual
Joined
Jun 15, 2004
Location
Costa Rica
Thakid2u,
I am sorry about your problem at the casino, and it is much easier to work things out by contacting me than posting on forums. I am available and can be contacted. You reopened your account with us in early January, after posting on Gamblers Station forum that you wanted to clean up your account with us. So we closed all of your other accounts with us, and did not hold your previous actions of breaking the casino rules by taking multiple free chips. We kept the one account open, and gave you a free chip to restart you off. You made a few deposits with your MasterCard and received large bonuses on them. You have not made a deposit since January 29, but have redeemed 4 consecutive free chips since than, which is a violation of the casinos terms. Since you did come back to the casino under a special promotion, and since the forum representative you came from has spoken very highly of you, we decided to pay you on the free chip you cashed out on that you were 100% not eligible for. When you made your request we sent you a Detailed Transaction Sheet, to confirm the MasterCard charges you made. We approved the withdrawal to your Neteller account, and are only waiting for that conformation to send you the win.
We have decided to pay you the money any way since it is not worth our time to fight you over 55.00. So I guess you can know tell every one that you were able to CHEAT a casino, and get paid.I guess Lanidar is right like when he pushed a cheating player at Cirrus to get paid for cheating. Lanidar believes every single cheats if he does not win, because he is a God among men and can beat any odds against him. He knows if he pays enough people to always defend him and makes his fonts the biggest on line than he must be right. So I do accept that you are God Lanidar, and I am sure in two weeks when we see white smoke from Rome the Cardnials will confirm it.
 
We have decided to pay you the money any way since it is not worth our time to fight you over 55.00. So I guess you can know tell every one that you were able to CHEAT a casino, and get paid.I guess Lanidar is right like when he pushed a cheating player at Cirrus to get paid for cheating. Lanidar believes every single cheats if he does not win, because he is a God among men and can beat any odds against him. He knows if he pays enough people to always defend him and makes his fonts the biggest on line than he must be right. So I do accept that you are God Lanidar, and I am sure in two weeks when we see white smoke from Rome the Cardnials will confirm it.

It's about time you realized it! :lolup: :lolup: :lolup:
 
virtualted said:
Thakid2u,
I am sorry about your problem at the casino, and it is much easier to work things out by contacting me than posting on forums. I am available and can be contacted. You reopened your account with us in early January, after posting on Gamblers Station forum that you wanted to clean up your account with us. So we closed all of your other accounts with us, and did not hold your previous actions of breaking the casino rules by taking multiple free chips. We kept the one account open, and gave you a free chip to restart you off. You made a few deposits with your MasterCard and received large bonuses on them. You have not made a deposit since January 29, but have redeemed 4 consecutive free chips since than, which is a violation of the casinos terms. Since you did come back to the casino under a special promotion, and since the forum representative you came from has spoken very highly of you, we decided to pay you on the free chip you cashed out on that you were 100% not eligible for. When you made your request we sent you a Detailed Transaction Sheet, to confirm the MasterCard charges you made. We approved the withdrawal to your Neteller account, and are only waiting for that conformation to send you the win.
We have decided to pay you the money any way since it is not worth our time to fight you over 55.00. So I guess you can know tell every one that you were able to CHEAT a casino, and get paid.I guess Lanidar is right like when he pushed a cheating player at Cirrus to get paid for cheating. Lanidar believes every single cheats if he does not win, because he is a God among men and can beat any odds against him. He knows if he pays enough people to always defend him and makes his fonts the biggest on line than he must be right. So I do accept that you are God Lanidar, and I am sure in two weeks when we see white smoke from Rome the Cardnials will confirm it.
Ted,

I disagree that if the player had violated the casinos terms ie redeeming 4 free chips without making any deposits,you should still pay the $55 since its not worth the fight. I havent gone to your site to read the terms and conditions for redeeming free chips but if what you say is true,given that you have decided to give in,this could open way to a flood of players waiting to do the same.
 
'Virtual Pays Rulebreakers' was how Ted titled this thread... :rolleyes:

Well, that's nice to know.

Legitimate players get stiffed... but 'rulebreakers' get paid.

Sure seems like a great way to run your casino, Ted. :rolleyes:

Virtual Ted... the RONALD MCDONALD of the internet.

Expired Image
 
I called and talked to Danny on the 28th I believe. Could have been the 29th, but anyways, he told me
it would be in my neteller account by FRIDAY the 1st.
I called twice today and was told that it would be done later today.

Lest we forget what Danny Boy TOLD Thakid2u?
 
4/1/2005 12:10:19 AM NETeller Deposit Approved! $50.00
4/1/2005 12:10:16 AM NETeller Deposit Requested $50.00
3/28/2005 2:45:25 PM NETeller Withdrawal Approved! ($55.00)
3/24/2005 11:01:04 PM NETeller Withdrawal Requested ($55.00)
1/29/2005 7:17:57 PM Credit Card Deposit Approved! $40.00
1/29/2005 7:17:47 PM Credit Card Deposit Requested $40.00
1/25/2005 7:34:09 PM Promo Credit Deposit Approved! $200.00
1/25/2005 7:34:09 PM Promo Credit Deposit Requested $200.00
1/25/2005 4:30:21 PM Credit Card Deposit Approved! $20.00
1/25/2005 4:30:11 PM Credit Card Deposit Requested $20.00
1/23/2005 10:05:13 PM Credit Card Deposit Approved! $30.00
1/23/2005 10:05:06 PM Credit Card Deposit Requested $30.00
1/23/2005 9:02:35 PM Credit Card Deposit Approved! $40.00
1/23/2005 9:02:25 PM Credit Card Deposit Requested $40.00
1/22/2005 10:02:01 PM Promo Credit Deposit Approved! $200.00
1/22/2005 10:02:00 PM Promo Credit Deposit Requested $200.00
1/22/2005 8:22:15 PM Credit Card Deposit Approved! $20.00
1/22/2005 8:22:08 PM Credit Card Deposit Requested $20.00
1/20/2005 8:48:49 PM Signup Promo Chip Deposit Approved! $22.00
1/20/2005 8:48:49 PM Signup Promo Chip Deposit Requested $22.00

So where are these 4 free chips I used in a row? That's what I would like to know....What rule have I broken since I restarted my account? Ted would you really like to go this route with me? I agree totally, if I in fact did redeem 4 free chips in a row, please show me this......If it's true, then dont pay me...RULES ARE RULES....But given the above, I dont see it!!!!!!

Above is the cashier log from YOUR casino. The gap between the deposits is due to playing at a Micro casino. I dont really care for the fact that you are calling me a RULE BREAKER!..... As far as contacting you...lol thats a damn joke. I asked to speak to a manager everytime that I talked to support, except when I talked to DANNY. I was told, manager isnt here, he is in a meeting. So how can I talk to you. I gave Virtual a couple of times to deal with this outside of the forums, but it was Virtuals Choice to.

YOUR MOVE TED
 
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Hey Thakid, did you win this $55 on the free $55 chip that Virtual was offering? If so, why isn't that showing in your records there? I'm on your side here, I think you made your share of deposits considering it's Virtual, it's just that I thought I read somewhere it was a free chip you managed to cash out on?
 
Thakid2u said:
4/1/2005 12:10:19 AM NETeller Deposit Approved! $50.00
4/1/2005 12:10:16 AM NETeller Deposit Requested $50.00
3/28/2005 2:45:25 PM NETeller Withdrawal Approved! ($55.00)
3/24/2005 11:01:04 PM NETeller Withdrawal Requested ($55.00)
1/29/2005 7:17:57 PM Credit Card Deposit Approved! $40.00
1/29/2005 7:17:47 PM Credit Card Deposit Requested $40.00
1/25/2005 7:34:09 PM Promo Credit Deposit Approved! $200.00
1/25/2005 7:34:09 PM Promo Credit Deposit Requested $200.00
1/25/2005 4:30:21 PM Credit Card Deposit Approved! $20.00
1/25/2005 4:30:11 PM Credit Card Deposit Requested $20.00
1/23/2005 10:05:13 PM Credit Card Deposit Approved! $30.00
1/23/2005 10:05:06 PM Credit Card Deposit Requested $30.00
1/23/2005 9:02:35 PM Credit Card Deposit Approved! $40.00
1/23/2005 9:02:25 PM Credit Card Deposit Requested $40.00
1/22/2005 10:02:01 PM Promo Credit Deposit Approved! $200.00
1/22/2005 10:02:00 PM Promo Credit Deposit Requested $200.00
1/22/2005 8:22:15 PM Credit Card Deposit Approved! $20.00
1/22/2005 8:22:08 PM Credit Card Deposit Requested $20.00
1/20/2005 8:48:49 PM Signup Promo Chip Deposit Approved! $22.00
1/20/2005 8:48:49 PM Signup Promo Chip Deposit Requested $22.00

So where are these 4 free chips I used in a row? That's what I would like to know....What rule have I broken since I restarted my account? Ted would you really like to go this route with me? I agree totally, if I in fact did redeem 4 free chips in a row, please show me this......If it's true, then dont pay me...RULES ARE RULES....But given the above, I dont see it!!!!!!

Above is the cashier log from YOUR casino. The gap between the deposits is due to playing at a Micro casino. I dont really care for the fact that you are calling me a RULE BREAKER!..... As far as contacting you...lol thats a damn joke. I asked to speak to a manager everytime that I talked to support, except when I talked to DANNY. I was told, manager isnt here, he is in a meeting. So how can I talk to you. I gave Virtual a couple of times to deal with this outside of the forums, but it was Virtuals Choice to.

YOUR MOVE TED

How did you get TWO 200.00 chips for free???
 
 The best choise to avoid any conflict with Virtual is just forgetting
about them.

We should remind outselves there always tends to be smoke where
there is suspcious fire. And it is kind of a casino's responsilibity why
this thread is often filled with the hubbub about them. Sloven casino
is best to be avoided.
 
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refresh your memory

thakid2u,
To refresh your memory, on Feb 1 we sent a mailer out with two free chip offers on it. One for 30.00 and another for 50 if you sent in a coment to the casino about the new down load. On feb 2 you redeemed "next50" for 50 dollars, and a few hours later redeemed next 30 for 30, with out making a deposit. Than lo and behold on feb 14 you redeemed a free chip "bemine" for 50 still with no deposit, than on march 24 you redeemed cleo55, with still no deposit. That would add up to 4 straight free chips without depositing. You were eligible for the first 50, but not the other 135 you cheated the casino out of.
Since you said we should not pay you, I think you should take the 55 we are sending you and give it to Bryan, for using up his bandwidth, and I thing that you should pay the 135 that you were not eligible for to the other forums where you also were wasting their time.

UNICORN 40
Since you are so informed, Please list the player or players that had a legitimate cash out not paid to the in the last year and half since I have been there. It would be a disgrace if you could not prove your aligations and would make you sound as ignorant as Lanidar, if you just make aligations and inuendo. Waiting for the players names.
Ted
 
The logs clearly show that 3 promo chips were received but wait,something is missing. Why doesnt the promo chip ie CLEO55 shown in the logs. I understand that this free chip is what the player is withdrawing now. Nevertheless,there seem to have been deposits slotted between the promos and unless they have not been played at all,the player should be entitled to winnings from the promo chips.

Ted,how on earth can a player get so many free chips,two of them $200. Baffling,given the size of the deposits.
 
virtualted said:
thakid2u,
To refresh your memory, on Feb 1 we sent a mailer out with two free chip offers on it. One for 30.00 and another for 50 if you sent in a coment to the casino about the new down load. On feb 2 you redeemed "next50" for 50 dollars, and a few hours later redeemed next 30 for 30, with out making a deposit. Than lo and behold on feb 14 you redeemed a free chip "bemine" for 50 still with no deposit, than on march 24 you redeemed cleo55, with still no deposit. That would add up to 4 straight free chips without depositing. You were eligible for the first 50, but not the other 135 you cheated the casino out of.
Since you said we should not pay you, I think you should take the 55 we are sending you and give it to Bryan, for using up his bandwidth, and I thing that you should pay the 135 that you were not eligible for to the other forums where you also were wasting their time.

UNICORN 40
Since you are so informed, Please list the player or players that had a legitimate cash out not paid to the in the last year and half since I have been there. It would be a disgrace if you could not prove your aligations and would make you sound as ignorant as Lanidar, if you just make aligations and inuendo. Waiting for the players names.
Ted
Ted,

Its okay if what you are saying is true but why didnt the logs show it? Or am I missing something.
 
cashier

Ted, is it so difficult for the IT specialists to add a few lines in the code which makes sure that another free chip can only be redeemed if in the meantime a deposit was made? Shouldnt be that big deal. Would safe you and also the gamblers a lot of trouble. and also your free chips should appear in the logfile, else its quite useless!

My 2 cents
grabherp
 
Oh Ted...

It would be a disgrace if you could not prove your aligations and would make you sound as ignorant as Lanidar, if you just make aligations and inuendo. Waiting for the players names.

Why would I post anyones name on here?

That's what some 'casino managers' are famous for doing. :rolleyes:

As far as 'allegations' are concerned... I would think anyone that has read the popular gambling forums can decide for themselves if the numerous complaints of 'non payment' issues with Virtual are valid or not.

Granted, the complaints are fewer than they were since 'you' became the 'Virtual mouthpiece', but I refuse to buy that 'ALL' of them were fraudulent or the player was at fault, as you constantly claim.

The poor reputation that Virtual has deservedly attained over the last 3-4 years will take a lot longer to undue than the time since you have been involved.

And your critical and mocking comments aimed at certain individuals won't enhance or improve that reputation either, IMO.

I seriously doubt that berating and sarcastic comments towards people that are critical of your casino will help improve the image of Virtual in a positive way.
 
Uni,
I doubt he wants you to post names, but send him the USERID of a player that needs things straightened out..I'm sure he'll look into it. Otherwise, it's unfair to make allegations without the backing up. If you know someone that has been slighted, tell us here ( not his name ) and then tell the player to PAB or post his story....

As far as writing a code to prevent free chips...it can be done and SHOULD if a player shouldnt use it. If not, then in the verbage for the chip, ( when you redeem ) it should say. If a deposit hasnt been made since your last chip, no winnings can be derived from it....or something to that effect.

Also, when someone wins a 200.00 chip in a forum, Ted, YOU should be the one to say only ONE free chip can be won from any contest in the course of a year. If he won that 200.00 chip because he bid on it, then he shouldnt of been able to win again, regardless of he is friends with the forum owner ( which is even MORE a reason not to apply that chip!! )
 
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I m lost about 2 $200 free chips, The 2 $200 entries were deposit matches.
Ted if indeed what you say is true, then once again why is it that some RTG's including yours would let players redeem more than one coupon? Is this the casinos way of trying to have a "back door" out of paying future winnings? Like someone stated, what's so hard about adding that feature? I would think that would prevent alot of hassle, but that's me and I dont run a casino.

If this is indeed the problem, then why would I be able to make a deposit? You dont seem to have this problem when I deposit!!!! Why would 3 of your support people not catch this? Why would DANNY not say anything about this the 2 times I talked to him?

In regards to the $55, go ahead and keep it. Like I said from the get go, it's not about the money. If I indeed did BREAK THE RULES, fine then it's my mistake and I am man enough to admit that. My wife and I use this computer so, that very well could be. Without having anything in the cashier log, it would be hard to know. If you feel it necessary to give this money to Bryan as being a waste...lol then go ahead, but make sure you help him go after the others that "so called" waste his space. If you think you have that much power...lol

I havent resorted to name calling, so why would you still insist on calling me a cheater? Would it make you feel better if I came down to your level and called you an asshole? I am above that sorry!!!! This just shows the level that you put yourself on and the casino. If you think I should "pay" back money that I wasnt entitled to, go ahead and make your move!!! You can go ahead and close my account, which by the way should have been done when I apparently used to many free chips, But you wouldnt do that until something like this happens.... What would happen if I just kept depositing? Would I be intitled to my deposits back, because your casino failed to follow your own rules and not enforce the rules? No wait your in the market of making money.

Like I said and I will say it again, if in fact I did use to many free chips, then I broke the rules and should not be paid. If that's the case then maybe I should be entitled to any deposits made after I "Broke the rules". Im not asking for this, but just a point on how shady this rule of yours and many others is.....
 
My wife and I use this computer so, that very well could be.

In this whole time you haven't asked her whether she's opened an acount at this casino? If she has, that's definately breaking the T&C right there
 
So you guys really think hard if it is worth playing there. I am sorry
I am tired of reading all the details since even though I read it I don't
fathom the meaning due to ALWAYS COMPLICATED Virtual promotion stuff
and in addition to that they ( the casino ) has no willing or capability to
set a system which simply bar the restricted players from redeeming the promotion and later on the casino will balme you even though their system is too poor. Welll...think about just leaving the casino.
 
WinBig, umm lol...she hasnt opened an account, we only have 1 account. Yes I asked her about any chips, and she says no....

I am leaving it all at where it stands. Ted brought up a point that I cant disprove as it could have happened, but not sure!!!!! The other points that I made about this casino and many other RTGS still stand. Univ gets the point made and Im sure alot of others will.

If Bryan thinks this is a waste of space then let him be the judge of that Ted. I havent heard one way or another, I didnt come her asking for help, I can handle my own stuff, but this place reaches more people than any other place, so this is the perfect place to point out Problems.....If not, then tell everyone and myself where we can "waste space"....
 
Diisabling the use of a chip doesn't keep people from redeeming them. That's why so many people had so many multiple accounts to begin with.

I don't understand why everyone doesn't know that their is always terms and conditions with any free chip or bonus. Always. And anyone that has gambled online for more than a few times knows there are terms.

Maybe I'm the only one that does this.. but if I get a free chip or bonus and have any ideas of cashing out if I win............ I first read the terms carefully that apply. Usually found on the casino's web site unless therer are special terms attached to a special promotion.

I found this on their site though:


THE RULES FOR THE FREE MONEY/CHIP:

Redemption of free chip is only entitled to one account per person, per household or per computer. Customers with multiple accounts who are redeeming just free chips or coupons could be grounds for locking all accounts and all transactions on winnings will be forfeited.

A customer may only claim winnings on one free chip without making any new deposits. Usage of multiple free chips without any deposit at any point in the account would forfeit all transactions or winnings incurred from that free chip. In order to cash out on the free chip there has to be at least one deposit made in between 2 consecutive free chips redeemed.

Each free chip promo offered may have different restrictions depending on the promotion sent by the casino and/or its affiliates. Please read the restriction on the free chip before using it. Improper use of the free chip may result in forfeiture of winnings.

Free chips cannot be used to play the progressive games; usage of the free chip in progressive games would nullify all winnings and transactions.

Management reserves the right to void or cancel a free chip at any time with out prior notice.

Management reserves the right to lock or close any account abusing the free chip promotions offered by the casino

A customer will be entitled to all winnings on a free chip, if he/she deposits at least $20 at the same time they redeem the free chip, otherwise he/she will be entitled to amount of the free chip itself.

If your free chip is equal or higher than the deposit you make, the 10 times rules applies. To cash out winnings, you must provide a picture ID with your address on it. This stops promo abuse .

Any free chip of $100 or more can only be cashed out for the amount of the free chip, regardless of an accompanying deposit.

Any winnings generated from a free chip, will only be paid by Neteller, or other e-wallet ac

If a player wishes to reverse the winnings from a Free Chip to a Cash deposit the player can take No Bonus and maximum payout is 10 (ten) times the amount of the chip.
 
Disabling a chip if already used would stop some problems, yes there are gonna be people that just keep creating accounts to redeem the coupon again. There will always be those people.

In regards to T/Cs I read them too, and half the time contact support either via phone or live support. According to my cashier log, my last transaction was a deposit. No bonus or anything. If this would have shown that I did infact use coupons then of course things would be different. Also if support would have mentioned this from the get go.

3/28/2005 2:45:25 PM NETeller Withdrawal Approved! ($55.00)
3/24/2005 11:01:04 PM NETeller Withdrawal Requested ($55.00)
1/29/2005 7:17:57 PM Credit Card Deposit Approved! $40.00
1/29/2005 7:17:47 PM Credit Card Deposit Requested $40.00

I didnt really see the point in this comment...
"If he won that 200.00 chip because he bid on it, then he shouldnt of been able to win again, regardless of he is friends with the forum owner ( which is even MORE a reason not to apply that chip!! )"
but then again, Im not to sure how the whole $200 chip thing got started. It was a MATCH. The forum had nothing to do with it. I didnt ask anyone for help, if she did it was on her own act. That is what she does for all. She is the go between for Virtual and the players. Just because you are friends with someone at a board, should you be disqualified from everything? If so, a hell of alot of the people wouldnt get anything as they are friends with the admins and mods. I.E. anyone that is considered friends with Daera (which is alot) then they wouldnt be able to get anything from that board....(Sorry Daera, lol, but your a good example)


Like I said before...lol To me this is over unless it keeps going for some reason. Then I will continue to respond. I made some points and Ted made some points. I told Ted to keep his money or give it to whomever he feels like it. Not all my points were answered, but maybe in time. People can make their own choice on what to do.
 
Just because you are friends with someone at a board, should you be disqualified from everything? If so, a hell of alot of the people wouldnt get anything as they are friends with the admins and mods. I.E. anyone that is considered friends with Daera (which is alot) then they wouldnt be able to get anything from that board....(Sorry Daera, lol, but your a good example)

I'm not the one that made the comment about the $200 chip or anything about your friendships.

The only reason I posted the terms was because they are clear and simple about free chips. And I didn't understand why you posted this:

Like I said and I will say it again, if in fact I did use to many free chips, then I broke the rules and should not be paid. If that's the case then maybe I should be entitled to any deposits made after I "Broke the rules". Im not asking for this, but just a point on how shady this rule of yours and many others is.....

You thought maybe those terms implied that claiming multiple free chips without a purchase in between, meant that the next purchase you did make if you lost you should get it back?

That's all I posted. The "friends" remark I didn't understand either. People tend to use that word "friends" rather loosely. All these people are more like "online aquaintances" that we all meet in these forums we post in, and interact in. I wouldn't say it makes them all "freinds" .. unfortunately.

Also, the rule itself is not shady or even uncommon amongst online casinos and their bonus rules. Most online casinos do not like and will not continue allowing players to receive multple free bonuses without purchases in between. Some do but have other rules. iNetBet only allows a maximum of $25 a month free from forums and they don't give out free chips left and right. The MGS group that sponsors many of the ezboards has a strict rule that does not allow a free bonus to be credited if the last transaction in the account was a bonus.

It's really not shady. What I don't like......... is that so many people complain and make so much noise over free money. I think it's great to get something free. But it's the griping and complaining over free money, when things don't go perfectly that make it so a lot of casinos don't even want to mess with this stuff... free chips, forums, etc. It gets them a lot of headaches and we lose a lot of nice promotions in the end.
 
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