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aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
hi , ok is anyone willing to post pure answers on to what they think of rules regarding casinos to when a customer asks for a complete ban or a life time ban from a casino ? & yes if your thinking correctly i have asked for this a few years ago & yes they still have the e mail to back this up . im asking what morals & ethics us as gamblers have to when a punter has requested this & should the casino uphold this regardless to what has been said .
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
Not exactly sure what type of response you are looking for, but here goes, JMO.

When a player requests to self-exclusion, I don't think any casino should relent. A desperate addict will say and do anything to regain availability to their addiction. Once a casino allows the exclusion, then I feel they are being responsible in helping a person in need of help by NOT sending them emails for promotions, by NOT phoning them, and by absolutely refusing to reopen accounts. Again, just my opinion for what it's worth.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
hi , what im trying to say, is if you had customer to whome has sent you a e mail requesting that you no longer wish to play at there casinos & stated for whatever reason self exclusion , gambling problem , to many losses etc etc & asked for a complete ban from there site.

why on earth would a casino just let you reopen a account & spend another load of deposits ,this casino is accredited but im damn sure that under rules they realy should not have reopened a account under any views or warrants to player asking them to reopen it, this casino is purely taking the ethics & morals towards player none to serious which has alarmed me . im just asking the forum what do they think in regards to this matter .
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
Then this casino is below moral ethics, if they totally disregard a players request for self-exclusion. It shows they are more interested in the money than in helping a person who has admitted they have some type of problem. Perhaps a name and shame is due, then you could be helping more players who may have a gambling problem in the future. If they advertise they are concerned about responsible gaming, then by reopening a "banned" or "self excluded" account they are being irresponsible to not only THIS player, but to any player who has asked for this transaction in the past, in the present and in the future.

Again, just my opinion...
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
hi thanx ksech,
im going to pab about this anyway , but i would some reps & players here to answer these questions if they can just to get what people realy think about this kind of issue , i shall name the casino at some point & all the rest of the info to go along with it , but i shall hold back for now due to mainly pab reasons .
 

PlexRep

Dormant account
Joined
Oct 25, 2010
Location
Malta
...you no longer wish to play at there casinos & stated for whatever reason self exclusion , gambling problem , to many losses etc etc & asked for a complete ban from there site.

For me it would come down to the exact reason you gave and the specifics of your request. If you sent an e-mail just saying you were simply not happy with your recent results there and want your account closed, then allowing you to change your mind at a later date and give the casino another try is not a major issue imo.

However...

If you said you had a gambling problem, or even hinted as much, or if your request specified a lifetime ban then no ethical casino should allow you to go back on this. I'm sure all casinos on the accredited list here would have policies in line with this.
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
...you had a gambling problem, or even hinted as much...

I think if you reasonably suspect the customer has a gambling problem. You should find out and make yourself sure.

If you then become sure, then take the appropriate action.

If you find out they don't, then no action is needed.

If you still remain unsure, then you shold look further.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
A lot of emails originate from affiliates. The casino can only control what they, themselves send out. I think this was discussed in another thread. To blame the casino for what affiliates do is somewhat wrong IMO. Report the affiliate to the casino and have the casino cut off the affiliate . I think this is the way it works from my understanding of reading some of the threads on this issue.

If you are really wanting to be totally gambling free from all invites...I suggest you close your email account used for all casino signups. I have 3 email accounts , one for casino signups, one for personal and one for work and I know many others do also.

You must be proactive and not just depend on the others doing you right. Some responsibilty rests with the player IMO. You can ALWAYS close out your email account and stop these invites. I know I have had a ton of emails from affiliates lately in my casino email account. This does not bother me because all Ihave to do is delete. If I decided one day to quit totally, I would just close my email account and that would take care of any of these issues.

The PLAYER MUST BE somewhat proactive. I will say it again....The PLAYER MUST BE somewhat proactive! If they really want the help to quit The best excuse and blame a player uses is, they ALWAYS blame everyone else and not accept the responsibility of their own doings...If you really wanted to quit and stop being enticed...close your email account. Pretty simple. One can ALWAYS have another created.

My ISP provider allows 8 subaccounts. So, that is another excuse that cannot be used that you have only 1 account. There are many free email account offers out there to be had. Yahoo, gmail, hotmail etc etc..I mean...just close your email account and stop blaming it ALL on the casino. (I believe a player must do what it takes to help themselves in this area and not blame it all on one area such as the casino).

.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
I'm confused. I thought the OP was questioning the fact of a casino re-opening an account after a lifetime ban/self-exclusion was requested...
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
A lot of emails originate from affiliates. The casino can only control what they, themselves send out. I think this was discussed in another thread. To blame the casino for what affiliates do is somewhat wrong IMO. Report the affiliate to the casino and have the casino cut off the affiliate . I think this is the way it works from my understanding of reading some of the threads on this issue.

If you are really wanting to be totally gambling free from all invites...I suggest you close your email account used for all casino signups. I have 3 email accounts , one for casino signups, one for personal and one for work and I know many others do also.

You must be proactive and not just depend on the others doing you right. Some responsibilty rests with the player IMO. You can ALWAYS close out your email account and stop these invites. I know I have had a ton of emails from affiliates lately in my casino email account. This does not bother me because all Ihave to do is delete. If I decided one day to quit totally, I would just close my email account and that would take care of any of these issues.

The PLAYER MUST BE somewhat proactive. I will say it again....The PLAYER MUST BE somewhat proactive! If they really want the help to quit The best excuse and blame a player uses is, they ALWAYS blame everyone else and not accept the responsibility of their own doings...If you really wanted to quit and stop being enticed...close your email account. Pretty simple. One can ALWAYS have another created.

My ISP provider allows 8 subaccounts. So, that is another excuse that cannot be used that you have only 1 account. There are many free email account offers out there to be had. Yahoo, gmail, hotmail etc etc..I mean...just close your email account and stop blaming it ALL on the casino. (I believe a player must do what it takes to help themselves in this area and not blame it all on one area such as the casino).

.

hi , thankyou for adding to this thread , this is not about e mails or affiliates sending or doing anything wrong , i would of thought that blaming e mails or affiliates is a very very poor effort on the ops part.

what im stating is there has been a e mail sent a while ago to the casino in question, they still have this e mail in there logs asking for a life time ban coupled with the same e mail address & same home address which has not changed in that time frame & hasnt changed up to present this day , this is my main point & hence to why asking for reps & the pretty wise forum members here of what is right & wrong to when a players asks for this ?????
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
ksech : I'm confused. I thought the OP was questioning the fact of a casino re-opening an account after a lifetime ban/self-exclusion was requested...
Maybe I misread and misunderstood what they were questioning...If I did..then let me say it this way , hoping I am replying to the question in the correct way...I am of the belief that the casino does have the obligation of closing the account permenantly...if the casino wants to be viewed as a "good" casino
im asking what morals & ethics us as gamblers have to when a punter has requested this & should the casino uphold this regardless to what has been said .
but since there is no regulation per se for ANY online casino to follow and have these requests enforced if they choose...who, then, can hold their feet to the fire to do the right thing? No one IMO.. Yes, the casino SHOULD uphold this, but only a player can do the right thing in the end..and NOT check any of their accounts to see if they are opened or closed...

.
 
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