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Baptism by Fire - success Videoslots wants to join up!

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Hi theapple,

You’re very welcome mate. ;)

Yes, I understand your point of view regarding our sign up bonus, but as I’ve said in my previous reply, that is of course up to each and every individual, ie; some like it and some don’t.

Plus as I’ve said earlier also – the sign up bonus is not our main focus when it comes to rewarding and giving back to the player and we have other means for that as I have explained. :p

Having said that we surely will keep in mind this option, and take into consideration for future reference in the event that we would change our perspective on the SUB’s.

Thank you for your feedback, it is much appreciated.

Kind Regards,
Lucas
 
@Lucas, thank you for your response.

While i realize you guys have quite a few unusual (and players, lowrollers too, friendly promos) i was just trying to point to that, gently said, bad SUB (compared to just about any other casino out there, thats it). Now, im not saying your other promotions are not great, they really are, so no need to go into defensive stance over something i havent even mentioned :p

my point being, you are doing many great things as it is now, but your welcome bonus could be a lot more... welcoming, if you get it. With literally thousands casinos out there, many people already have their ideal casino. Its gonna take something special to convince them to start playing in your casino, and even more to stay there and make it their casino of choice.
There are maybe 10-15 top casinos that have no problems with keeping their customers, plus 100's of casinos that offer bonuses that are much better than your bonus (as in, you actually get that bonus right away :D).

You need to give people a reason to try your casino, and leave one they feel comfortable playing at, and there is where welcome bonus comes into play. But as it is now, if i decide to stop playing at guts/32red/youname it, im definitely not going to do it because of your 'maybebonus'.

ah and one last thing

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your terms are a bit misleading really

We give you a 100% deposit bonus up to € 100 on your first deposit at Videoslots! The bonus is available in your account immediately after you have made your first deposit. To activate your bonus, go to "My Account" -> "My Bonuses".

Your bonus funds will be available for withdrawal when you have wagered your deposit 30 times within 7 days.

these 2 terms are a bit contradictory imo
a)The bonus is available in your account immediately after you have made your first deposit
b) Your bonus money will be paid out in 10% increments.

if i read that ill actually think my bonus would be there right away so if i deposit 30 ill get 60 to play with, instead of 30+(?). Thats immediately. Unlocking it in 10 smaller increments is not immediate :) so many people (including myself) could be easily confused by your bonus terms.
Similar bonus structure was used by one other casino, but in that casino it actually worked like it was described, your bonus would transfer to balance in steps of 10$ while you could actually get rid of the rest of your bonus AND not lose your current money.

so dont get me wrong, i really really like your 25% cashback promo and some other stuff you have, but your welcome bonus is probably the worst thing i have seen in my 10+ years of playing online casinos (rival casinos aside, ofc :P). And on top of that, its T&C are worded rather poorly and could easily give wrong impression of how does it actually work, in case someone decides to take it.

I found it straightforward enough = I took it, I had 100 to play with off my 50 deposit. So my balance was 50 cash/50 bonus. As I wagered each 150 quid, £5 of the bonus became cash. So, assuming I stayed at 100 balance after 150 of play, I would then have 55 cash and 45 bonus balance. When I made WR I cashed all the bonus out. On some sites I would get it all at once after making 1500 of playhtrough (30 x 50) - on Videoslots I get it in increments. I can't see the problem with it.
 
I found it straightforward enough = I took it, I had 100 to play with off my 50 deposit. So my balance was 50 cash/50 bonus. As I wagered each 150 quid, £5 of the bonus became cash. So, assuming I stayed at 100 balance after 150 of play, I would then have 55 cash and 45 bonus balance. When I made WR I cashed all the bonus out. On some sites I would get it all at once after making 1500 of playhtrough (30 x 50) - on Videoslots I get it in increments. I can't see the problem with it.

But the bonus cash isn't even playable until it is unlocked into real cash. That is the significant difference, and the reason this SUB is so inferior to almost every other casino. You don't have the extra bankroll in a lump sum at the beginning to give you that extra stake/playtime. But you are still locked into the bonus.

It also seems needlessly complicated, in that it has both the users here and the casino's own customer support confused. They assured me that I could fail the bonus and withdraw everything I had unlocked/won, but after ending the chat I received a very polite e-mail explaining that they had given me incorrect information (but still not overly clear on what could or couldn't be withdrawn).
 
I found it straightforward enough = I took it, I had 100 to play with off my 50 deposit. So my balance was 50 cash/50 bonus. As I wagered each 150 quid, £5 of the bonus became cash. So, assuming I stayed at 100 balance after 150 of play, I would then have 55 cash and 45 bonus balance. When I made WR I cashed all the bonus out. On some sites I would get it all at once after making 1500 of playhtrough (30 x 50) - on Videoslots I get it in increments. I can't see the problem with it.

You cant see the problem with their SUB? Seriously? :P

theres nothing straightforward in their bonus T&C's either. Read it again, it says your bonus is available immediately, and 2 paragraphs below that it states "bonus is released in increments of 10%". not sure how could anyone find that explanation straightforward really.

and your actual starting balance is not 50+50 its actually just 50 and the other part of it might never actually get released, so thats why i think maybe bonus is a good name for this one :)
 
You cant see the problem with their SUB? Seriously? :P

theres nothing straightforward in their bonus T&C's either. Read it again, it says your bonus is available immediately, and 2 paragraphs below that it states "bonus is released in increments of 10%". not sure how could anyone find that explanation straightforward really.

and your actual starting balance is not 50+50 its actually just 50 and the other part of it might never actually get released, so thats why i think maybe bonus is a good name for this one :)

correct, I forfeited the bonus when I lost my £100 deposit and didn't even open up the first bonus increment! no way was I depositing again and again just to release parts of the bonus!

in fact I think bonuses like this stink! you can lose a lot of money before you get all the increments!

in fact this reminded me of kerching casino. same rule for bonus, are they related?
 
correct, I forfeited the bonus when I lost my £100 deposit and didn't even open up the first bonus increment! no way was I depositing again and again just to release parts of the bonus!

in fact I think bonuses like this stink! you can lose a lot of money before you get all the increments!

in fact this reminded me of kerching casino. same rule for bonus, are they related?

If you forfeited it then you wouldn't have been releasing parts of it if you deposited again - it would be gone! Plus I don't think it carries over, it's not sticky? I didn't take too much notice as I had a good run and cashed it all in anyway. I did forfeit my free spins though.
 
You cant see the problem with their SUB? Seriously? :P

theres nothing straightforward in their bonus T&C's either. Read it again, it says your bonus is available immediately, and 2 paragraphs below that it states "bonus is released in increments of 10%". not sure how could anyone find that explanation straightforward really.

and your actual starting balance is not 50+50 its actually just 50 and the other part of it might never actually get released, so thats why i think maybe bonus is a good name for this one :)


This is all semantics. It IS available immediately as you start scratching away at the WR from the first spin you take. As soon as you hit 10% of WR from your deposit, you get 10% of it added as cash to your account. Why is that not straightforward? If people are unsure of the terms they should clear it up with live CS, or if they're not happy don't play there. It's pointless taking the bonus then complaining how unfair it is afterwards when you lost and didn't meet WR.
 
This is all semantics. It IS available immediately as you start scratching away at the WR from the first spin you take. As soon as you hit 10% of WR from your deposit, you get 10% of it added as cash to your account. Why is that not straightforward?

I'm with theapple here; the bonus isn't available immediately. 10% of it is available after a significant wager. The bonus is available to activate immediately, but that's not the same thing. The wording definitely needs to be tweaked, IMO.

If people are unsure of the terms they should clear it up with live CS, or if they're not happy don't play there. It's pointless taking the bonus then complaining how unfair it is afterwards when you lost and didn't meet WR.

Well the live CS aren't too sure either!

Don't get me wrong, from my experience Videoslots is a good casino. The SUB just isn't very appealing.
 
Hi,

Good evening :)

Thank you for all your feedback. I’ll see to it that we’ll get the text on this adjusted in the best possible way for everyone to understand it clearly.

As already stated – the SUB is not our main focus. We choose to work in a different manner, and have other ways and means of how to give back and reward our players, such as our unique cashback loyalty program as well as our casino races which both rewards are wagering free and available to withdraw immediately. ie; Our focus is to offer consistent and long lasting rewards with no strings attached. ;)

Thanks again for all your feedback, it is much appreciated.

Kind Regards,
Lucas
 
I lost 70 quid the other day, but won 10 quid in the race for 1144 spins. Turned that into 30 and cashed it out - I love the race idea, like a second chance.:)

Yeah the races and cashback are a nice touch. I lost a good whack of cash but got £65 for 14,250 spins and have £22 cashback pending. I was in first place on the races for a while but I couldn't afford to maintain that level of spinning, especially when my luck turned!

A slick operation, complete with rapid withdrawals, innovative promotions, and a hassle-free experience (account verification, for instance, was a cinch). Videoslots gets the coveted AC7X seal of approval.
 
I forfeited the bonus when I lost my £100 deposit and didn't even open up the first bonus increment!

Tied to a bonus and its T&C's without actually getting any of the bonus credited, even though the casino promotes the 100% bonus as receivable and playable on your deposit. I've seen some creative ways to hobble players with bonuses but this one tops the lot.

Full marks to VideoSlots :thumbsup: for their violation of "good faith".

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What's the story with that?
 
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Did play today using their bonus or if it can be called a bonus, anyways went well and was thinking about giving the dark knight a shot but was not 100% sure if that was allowed so I went to CS and indeed you could not play jackpot slots and another slot (can't remember the name).

The wagering was done I made a deposit of 40€,I don't know if I get the other 40€ some other day or perhaps I have already recvied it?

Their bonus system is made to deposit more if you lose imo. I don't like that type of bonuses.

If they had normal bonuses then it would be nice.
 
Tied to a bonus and its T&C's without actually getting any of the bonus credited, even though the casino promotes the 100% bonus as receivable and playable on your deposit. I've seen some creative ways to hobble players with bonuses but this one tops the lot.

Full marks to VideoSlots :thumbsup: for their violation of "good faith".

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What's the story with that?

To be fair if you read those threads they're NO different to what you get on here and we are all too keen to jump on the poster. They involve proven multi-accounters, one fraudster, one who didn't read the bonus terms then complained afterwards and one actually justified complaint where the site made an error and apologized to the player and paid them. A wrong ECOGRA logo used, apparently a mistake which was changed. Plus they were made in 2012 before Videoslots came for their BbF here. The bonus system is unusual I agree, but I personally did cash it all out.

Soviet sky - if you made WR the bonus would have been dropped into your balance in 10% increments so you've had it cashed.
 
"Videoslots - a fairly new Multi-platform (Microgaming Quickfire, BetSoft, Sheriff, NYX, Play’nGO, Push, Cryptologic, NextGen, Quickspin, Rabcat, Genesis, Leander) casino is hoping to come on board. "


Any chance that Net Entertainment coming too? Very impressive list games, but one of my favourite missing:notworthy
 
Hi guys, good morning. :)

Yes, that is correct as dunover wrote, and Sovietsky - yes as dunover also correctly wrote that if you wagered through the bonus, then it would have been dropped into your main account balance.

@gamer - Yes indeed! :) NetEnt is going to be launched very soon and will be available for VideoSlots.com players shortly. [ we're currently during the integration process, and estimating to go live with it in March/April]

Cheers!

Kind Regards,
Lucas
 
Hi Dionysus,

Good afternoon.

I've looked into your account, in order to check about your documents. I've PM'd you to clarify.

Thanks alot.

Best Regards,
Lucas
 
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Another good experience for me at Videoslots, seems fair to report back here as they're on BBF.

Deposited £100 on Friday night (no bonus or anything), had a nice run of luck and got my balance up to nearly £300 over the weekend, (did thousands of spins and had no disconnects at all, just the odd slow spin), then had £30 cash added to my balance this morning for my position on the weekly casino race leaderboard as that finished overnight (which of course is WR free money), made a withdrawal not long after that and the money was in my Neteller account 25 minutes later :)

I didn't withdraw my entire balance, leaving some in there to play with this week, since I figured I'd be depositing at some point anyway.

The casino race leaderboard prizes really are excellent IMO, if you have a bad run and bust out then it's a nice little consolation prize, if you have a good run then it's like an extra bonus win on top of what you've already won - either way it's WR free money to do with as you please. (Withdraw or play.)

On top of the £30 casino race leaderboard prize I'll also be due some cashback at the end of the week too :)

Just one thing Lucas, the casino race leaderboard says that players need to deposit for their spins to register, since I'm still effectively running on my deposit from last week, do I need to make a fresh deposit for my spins to register this week? Seems silly to withdraw a balance and then immediately re-deposit it just to have it be seen as a 'new' deposit? (Processing costs for you as much as anything else.)
 
Another good experience for me at Videoslots, seems fair to report back here as they're on BBF.

Deposited £100 on Friday night (no bonus or anything), had a nice run of luck and got my balance up to nearly £300 over the weekend, (did thousands of spins and had no disconnects at all, just the odd slow spin), then had £30 cash added to my balance this morning for my position on the weekly casino race leaderboard as that finished overnight (which of course is WR free money), made a withdrawal not long after that and the money was in my Neteller account 25 minutes later :)

I didn't withdraw my entire balance, leaving some in there to play with this week, since I figured I'd be depositing at some point anyway.

The casino race leaderboard prizes really are excellent IMO, if you have a bad run and bust out then it's a nice little consolation prize, if you have a good run then it's like an extra bonus win on top of what you've already won - either way it's WR free money to do with as you please. (Withdraw or play.)

On top of the £30 casino race leaderboard prize I'll also be due some cashback at the end of the week too :)

Just one thing Lucas, the casino race leaderboard says that players need to deposit for their spins to register, since I'm still effectively running on my deposit from last week, do I need to make a fresh deposit for my spins to register this week? Seems silly to withdraw a balance and then immediately re-deposit it just to have it be seen as a 'new' deposit? (Processing costs for you as much as anything else.)

Agreed - people may grizzle about the odd SUB structure on Videoslots, but the leaderboards and cashback rewards more than make up for this, and IMO are even better than the no-WR freespins on Guts and some others. If there's nothing Chopley can find to complain about, nor me, then things must be good!

P.S. Lucas - Chopley's question - does the weekly leaderboard have to be 'retriggered' by a new weekly deposit for each race? I also would like to know this.
 
Hi Dionysus,

Good afternoon.

I've looked into your account, in order to check about your documents. I've PM'd you to clarify.

Thanks alot.

Best Regards,
Lucas

Thanks Lucas, I've sent a PM back. Hopefully it resolves it. I've sent the casino my bank statement clearly showing my address and photo ID.
 
Thanks Lucas, I've sent a PM back. Hopefully it resolves it. I've sent the casino my bank statement clearly showing my address and photo ID.

That's good. I was beginning to see another case of Anti-Canadianism from prcocessors and casinos....:D
 
Lol, well, I've sent the rep a pm, and the docs were sent yesterday. Not sure why the bank statement was denied, but guess I'll find out. It's an online statement. It's 2014 - I don't get paper statements in the mail.
 
P.S. Lucas - Chopley's question - does the weekly leaderboard have to be 'retriggered' by a new weekly deposit for each race? I also would like to know this.

Yes I'm holding off on playing until Lucas can clarify this point.

On one level I do understand it, as you could use a prize from one week's casino race leaderboard (especially the bigger ones) to bankroll the next one for 'free' as it were, but in my situation where I deliberately made a partial withdrawal because I knew I'd be wanting to play more this week, leaving over £100 in my balance to do so with, of which only £30 is leaderboard winnings (and that's only if you say that the winnings remained in my account rather than being consumed by the withdrawal), then it seems slightly off that I have to make another deposit to start registering spins for this week. (Plus the rules only say 'make a deposit', so does just putting a tenner in there count?)

It wouldn't have made any difference to me to withdraw my entire balance and then re-deposit £100 to register that fresh deposit, but it seems like unnecessary moving around of funds and presumably would have cost the casino some processor costs on the deposit, whereas if I just leave some of my balance in there to play with, there are no processor costs.
 
Hi Chopley,

You don't need to withdraw and re-deposit for your spins to be registered and be taking part in the race.

The casino races page says: "You need to have made at least one deposit to take part of the race."

meaning that players simply need to have deposited at least once during playing at videoslots.com for their spins to be registered within the race leaderboard.

ie; if you've deposited one time and then won a casino race reward, and cashback etc. then you may continue playing with the winnings, and don't need to hassle with anything, whilst your spins will be automatically registered within the casino race leaderboard ;)

@dionysus - You're welcome. I've PM'd you back mate. Looking forward to your reply.

Cheers!
Lucas
 
correct, I forfeited the bonus when I lost my £100 deposit and didn't even open up the first bonus increment! no way was I depositing again and again just to release parts of the bonus!

in fact I think bonuses like this stink! you can lose a lot of money before you get all the increments!

in fact this reminded me of kerching casino. same rule for bonus, are they related?

guys

I MUST give credit where credit is due here! I didn't know what all the fuss was about with this casino, and bonus structure, weekly races and cashbacks.

well I did deposit again when I received an offer off them. I won this time, and cleared all the bonus increments. I now understand how this works, and why people like the bonus structure of this casino...

I also won £45 off the weekly race, and I notice I have over £10 cashback to get this week.

I was paid very quickly with no hassles when docs were verified. so apologies off me, this is actually a very good casino, and a very generous one too. way to go VIDEO SLOTS:thumbsup:
 
My first impressions aren't that great, but this is just an observation re the registration process.
Signed up tonight, but couldn't get past the payment reg page...tried 3 times with a Visa debit card but it came back as rejected each time. It may well be my bank end just being cautious....can I check that the payment card referred to as Visa does actually support debit card and not just credit card?
I went to live chat about the issue, and wasn't best impressed with the quality of the English of CS. I was given the usual 'clear cookies and cache' and when I restarted the browser and logged back in, after card being rejected again I went back to live chat which had gone offline in the last two mins. :mad:
I want this sign up and experience to work well, but frustrated thus far.


Edit: live chat back on line now a few mins later.
Edit 2: English (same CS) much better...must be speed typing lol
Edit 3: CS has done some behind the account searching and it is indeed my bank declining - I do like the safeguards my bank put in place but FFS this account has had more gambling transactions than you can shake a stick at over the last 8 years.....I just wanna play!
But credit where due - CS replied on email with the cause of the issue all within 20 mins of initial query. All at 10.30pm in the evening.
 
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Hi kidgloves,

I've sent you a PM here. I'll wait to hear back from you. ;)

Kind Regards,
Lucas
 
I am not keen on the bonus system but worst of all I simply cannot even get playtime with my money, not a conspiracy theorist in any way or saying this is a bad place, I just think we are lucky at some and not at others, probably made close to 20 deposits, not even close to a w/d, enough money spent, account closed.
 
The SUB is a bit of a strange one and by all accounts no one really likes it :D Beyond that however I think the Weekly Casino Races and the cashback system are excellent, on top of that there's a very active rep here at the forums and their cashout times are extremely quick, plus there's a superb choice of slots.

I appreciate you've had a bad run at Videoslots and of course it's entirely your prerogative to close your account, but personally I would never close an account off the back of a bad run, since I accept that random slots are identical wherever I play them - and are therefore equally capable of delivering good and bad runs at any casino.

BDBA is identical whether I play it at Videoslots, or 32Red, or BetAt, or Redbet, or indeed absolutely any casino out there that offers the game, be it download or Quickfire, it's 100% the same game everywhere.

The thing with Videoslots is that any bad run is automatically compensated by both the casino race and cashback system, I'm by no means a big depositer and/or a high roller, although I will tend to do a few thousand spins in a week where I'm active - and in any week where I've been playing at Videoslots I've been getting £10-£20 cashback as well as a decent chunk off the casino race leaderboard (£30 last week, for example).

There was one week where I turned a £100 deposit into a £316 withdrawal, and then got a further £47.50 back from the casino race leaderboard and cashback.

I'm having a little locking of horns with BDBA at the moment (many thousands of spins this week.....) and it's a total no-brainer for me where to play it, because every spin is earning me more cashback and maintaining (or hopefully improving!) my position on the casino race leaderboard.

At any other casino once I bust out that'd be it - game over. At Videoslots if I end up busting out and decide not to deposit again, I know for sure I've got some WR free cash coming my way at the end of the week.

You do have to get your head around how the bonus system works at Videoslots, because we're kind of 'trained' to think of bonuses being upfront with WRs and T&Cs and all that malarkey associated with them, whereas at Videoslots you don't really get anything (apart from the strange SUB) unless you make a straight deposit and start spinning. But once you get used to the casino race prizes and cashback dropping into your account on a regular basis (totally WR free funds that you can withdraw straight out if you want to), the appeal of the system starts to become a lot clearer.
 
@Lucas, I don't much like taking bonuses, so I usually play without them. How many hoops do I have to jump through to get a bonus removed or is it not added instantly... Do I get to choose if it's added or not?

Also the weekly races, does prize money carry WR and what about cash-back does that have WR. If so what is it on either or both?
 
Just wondered if someone can give me a quick explanation of the weird SUB? (going round in circles trying to explain on livechat...)

I deposited £10 and activated the 100% welcome bonus, I should also have an extra £10 'free cash' as advertised. So in theory I should have a playable balance of £30 - does that sound right with you guys? (My balance currently shows as £20)

cheers in advance! steve

edit - have now understood the barmy SUB terms...
 
@Lucas, I don't much like taking bonuses, so I usually play without them. How many hoops do I have to jump through to get a bonus removed or is it not added instantly... Do I get to choose if it's added or not?

Also the weekly races, does prize money carry WR and what about cash-back does that have WR. If so what is it on either or both?

The prize money for both weekly races and cashback is cash withdrawable no WR. As for the bonuses the £10 cash one has only 2 x WR so you could safely take that. The SUB though needs removing which you can do but DO NOT play until you remove it if you do get it, as you are limited to withdrawing only your deposit otherwise if you play beforehand unless you achieve the whole WR - there are no in-betweens. I seem to remember you activate bonuses in the bonus part of your account, so although you are given them you don't have to take them.
 
Just wondered if someone can give me a quick explanation of the weird SUB? (going round in circles trying to explain on livechat...)

I deposited £10 and activated the 100% welcome bonus, I should also have an extra £10 'free cash' as advertised. So in theory I should have a playable balance of £30 - does that sound right with you guys? (My balance currently shows as £20)

cheers in advance! steve

edit - have now understood the barmy SUB terms...

£20 is correct, as the 10 SUB you took is released in £1 (10%) increments as you meet WR. Bear in mind now you've taken the SUB you CANNOT withdraw more than your deposit if you ditch it without meeting WR. You now must meet WR to win a profit on your deposit.
 
£20 is correct, as the 10 SUB you took is released in £1 (10%) increments as you meet WR. Bear in mind now you've taken the SUB you CANNOT withdraw more than your deposit if you ditch it without meeting WR. You now must meet WR to win a profit on your deposit.

Ok cheers for the explanation Dunover. Slots playing is going ok at the mo, although a little peeved I cant use the Play n Go slots with the SUB. Plenty to choose from tho..blimey!
 
Ok cheers for the explanation Dunover. Slots playing is going ok at the mo, although a little peeved I cant use the Play n Go slots with the SUB. Plenty to choose from tho..blimey!

Eh? Is that a new term, I don't remember the Play 'N Go slots being excluded from the sub? :confused:
 
Hi there,

Good evening all. :)

So, Dunover beat me to it in explaining the wager free money etc.

Furthermore, No software has its slots excluded when playing with the sign up bonus. The only slots that are excluded are jackpot games.

Thanks alot for all your support! & Let me know in case you'll have any further questions.

Kind Regards,
Lucas
 
I should have read the thread before signing up. I have made the first deposit and took welcome bonus,
the terms said the bonus is released in 10% increments. Now I`ve hit zero on my real balance, I am done.
No bonus. Thanks a lot, we all join casinos for welcome bonuses, and this is the first time I feel fooled.
Definitely closing my account, when the live chat is available.
 
Hi there berries12, I'm assuming that you got the wrong thread to write that post in as we do not send out any $100 no deposit bonuses, so I doubt that was intended to be written in this thread. Moreover if you'd like to learn about our promos, you can browse through this thread where everything is pretty much covered and explained, though let me know if you'll have any further questions.

@miiisooo - Live chat can definately help you out. Feel free to contact me via PM or email etc. in the event that you'll need any further assistance and I'll gladly help out.

Kind Regards,
Lucas
 
Nah it's got a very different feel to Twinspin, and of course the bonus round where you get five spins with guaranteed wilds is quite a different proposition too.

Give it a bash in free play, it's quite an interesting slot IMO.

I'd like to hear from Lucas as to what the T-RTP is (and indeed for all the slots where it isn't listed in the paytable or helpfile), I don't like playing slots where I don't know the T-RTP, it makes me twitchy.

I think its a clone of Mount Olympus.
 
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