Baptism by Fire - success Videoslots wants to join up!

[dunover]

Hi Lucas,

Harking back to the text message thing, I bit the bullet and entered my mobile number on the deposit screen last week. Twice actually. It said to enter the verification code it had sent me both times but nothing ever arrived. Might this be because I signed up with a false mobile number?

Cheers,

Simmo!

That could quite easily explain it. There are probably numerous poor buggers around the UK being bombarded with Videoslots' confirmation texts as we speak...

 

[Simmo!]

?

LOL yeah I know what you are getting at - but after you signed up, later in the depositing process it asks you to enter your mobile number again to get a verification code. Even if you put the right one in, the fact you signed up with a false one clearly upsets it reading Lucas's response below

Hi Simmo,

Yes, if you would like to deposit via card, then you would need to verify your mobile number. Yes, that's right. If you signed up with a false mobile number, then you can PM me your valid mobile phone number and i'll see to it that your number gets updated...

Thanks Lucas - but I still don't quite get why you can't do it via email as an option.

That could quite easily explain it. There are probably numerous poor buggers around the UK being bombarded with Videoslots' confirmation texts as we speak...

Probably.. I never enter a real phone number at casinos LOL

 

[Tirilej]

I don't understand what card deposits have to do with phone numbers?
I can't be found through my phone anywhere on the net anyway.

Maybe you have said the reason earlier in the thread Lucas but in that case please repeat

 

[VS_Lucas]

Hi Simmo, and Tirilej,

We had a lot of problems with chargebacks before. This option became available for us and we can actually see that the phone is in the correct country. We are working with ZignSec and now we have not had a single chargeback for a very long time.

This gives us better prices with VISA / Mastercard and that is the reason why we also can have free deposits, due to our low chargebacks %.

When the message is sent, we actually verify that the phone is in the specified country of the user. So if someone from Bulgaria got your details and tried to deposit, then our system would figure that out and block the transaction and user.

Furthermore, if a player is traveling and so will be in a different country from which the phone number is registered on, then the player can let our CS team know, and we’ll verify it for them given that it will be the actual player himself requesting this.

You can check out the ZignSec site here - >

You do not have permission to view link Log in or register now.

/ Old / Expired Link

Moreover, we feel that it's important for the customer to know, that we do everything we can in order to prevent identity theft which becomes a worse problem every day.

Thanks a lot.

Kind Regards,
Lucas

 

[Tirilej]

If you get a lower price from the card company I can understand the reason and everyone win on that.

What I don't believe is that it prevents a Swedish person from doing a chargeback since they can just change number the next day.
Most thieves here are working with using a new phone number each time they sell things so I know some about that at least.

 

[VS_Lucas]

Hi Tirilej,

For the last 18 months we have not had one single chargeback. So it's working for us.

When the fraudsters step up their game, then you can rest assured that we will do as well.

Kind Regards,
Lucas

 

[Tirilej]

Hi Tirilej,

For the last 18 months we have not had one single chargeback. So it's working for us.

When the fraudsters step up their game, then you can rest assured that we will do as well.

Kind Regards,
Lucas

Good to know

...and I don't use cards for deposit and you already have my number
Maybe it's time to sign up too then.

 

[Simmo!]

Hi Simmo, and Tirilej,

We had a lot of problems with chargebacks before.

Hi Lucas

That seems like a good solution for credit cards but there is no need to apply it to debit cards as (to the best of my knowledge) you can't charge back on them.

Cheers

Simmo!

 

[dionysus]

As as aside, were I to use my mobile, it wouldn't even be a number from my province, since I find it more convenient to use a cell number from another province

 

[dunover]

Hi Lucas

That seems like a good solution for credit cards but there is no need to apply it to debit cards as (to the best of my knowledge) you can't charge back on them.

Cheers

Simmo!

Yes, you can but the process is slightly different to CCards, you don't use section75 of the Con Cred Act.

 

[VS_Lucas]

Hi Lucas

That seems like a good solution for credit cards but there is no need to apply it to debit cards as (to the best of my knowledge) you can't charge back on them.

Cheers

Simmo!

Hi Simmo,

Yes, chargebacks can be also done on debit cards.

Best Regards,
Lucas

 

[VS_Lucas]

Hi dionysus,

That wouldn't be a problem. Should you want to make a deposit, please PM me here and we'll arrange for you so you will also be able to verify your deposit.

Thanks a lot.

Kind Regards,
Lucas

 

[dunover]

Yep, received my second cashout this morning, 48hrs. again back to debit card/bank account this is as fast as it gets done by any casino I've played at, thanks!

 

[ChopleyIOM]

A thumbs-up for Videoslots from me

I've made a fair number of spins over the last three days (5436 of them according to the Casino Race Leaderboard) and haven't hit a single snag.

Registration was simple and straightforward.

Depositing with Neteller was fine.

Site design is excellent, very easy to navigate, great games selection, and in 5436 spins I haven't had a single timeout or disconnect across many different games/providers, and have seen just a handful of slow spins (which were 'slowish' rather than 'I wonder if it's going to timeout' slow).

I don't like the SUB design itself but it is very easy to track from the account management page so you know exactly where you're up to at all times, and getting £10 released as real cash every so often is quite nice.

We have an active rep here on the forums at CM which is always a big plus in my book, and hopefully Lucas will maintain this level of interaction with the community here.

Haven't submitted my docs or made a withdrawal yet, so I'll report back on how that goes when the time comes, although reports to date in this thread suggest it should be fine.

(I'm currently on my third deposit and am running at a loss overall, but I'm hopeful I'll see out the SUB with what I currently have in my balance, I'm not entirely sure what will happen if I forfeit the rest of the SUB and attempt to make a withdrawal now? Because it's released in 10% chunks I guess it's already been 'earned' so all balance should be available to withdraw but I'm not sure, maybe Lucas can clarify?)

One thing I would like to see is a master RTP list, some of the games list the RTP in their help files/paytables, but a lot of them don't, and personally I'd much rather see this information provided, if it's not included by the game provider themselves, it'd be nice to see the casino maintain their own page somewhere that players can refer to.

Overall a good casino to play at IMO, (probably one of the smoothest casino experiences I've ever had outside of a downloaded casino client), although I'll reserve final judgement until I've tested the doc verification and withdrawal process

 

[dunover]

A thumbs-up for Videoslots from me

I've made a fair number of spins over the last three days (5436 of them according to the Casino Race Leaderboard) and haven't hit a single snag.

Registration was simple and straightforward.

Depositing with Neteller was fine.

Site design is excellent, very easy to navigate, great games selection, and in 5436 spins I haven't had a single timeout or disconnect across many different games/providers, and have seen just a handful of slow spins (which were 'slowish' rather than 'I wonder if it's going to timeout' slow).

I don't like the SUB design itself but it is very easy to track from the account management page so you know exactly where you're up to at all times, and getting £10 released as real cash every so often is quite nice.

We have an active rep here on the forums at CM which is always a big plus in my book, and hopefully Lucas will maintain this level of interaction with the community here.

Haven't submitted my docs or made a withdrawal yet, so I'll report back on how that goes when the time comes, although reports to date in this thread suggest it should be fine.

(I'm currently on my third deposit and am running at a loss overall, but I'm hopeful I'll see out the SUB with what I currently have in my balance, I'm not entirely sure what will happen if I forfeit the rest of the SUB and attempt to make a withdrawal now? Because it's released in 10% chunks I guess it's already been 'earned' so all balance should be available to withdraw but I'm not sure, maybe Lucas can clarify?)

One thing I would like to see is a master RTP list, some of the games list the RTP in their help files/paytables, but a lot of them don't, and personally I'd much rather see this information provided, if it's not included by the game provider themselves, it'd be nice to see the casino maintain their own page somewhere that players can refer to.

Overall a good casino to play at IMO, (probably one of the smoothest casino experiences I've ever had outside of a downloaded casino client), although I'll reserve final judgement until I've tested the doc verification and withdrawal process

No Chopley, it's not like Wintingo - you can't forfeit the SUB part way through and make a w/d at whatever stage you are at of redeeming it UNLESS you want to withdraw an amount equal to or less than your deposit and thus reset you a/c to zero. You can't make a profit on your deposit unless WR is completed. Weird I know but some sites won't let you make ANY w/d at all until WR is satisfied. Docs submission is a PoP - the client has a 'browse' button for each of the 3 you submit, and when you have submitted them it lists them as they are titled by you on your PC. Once verified, the titles disappear and you go to 'green' status on your profile. Took less than an hour for me. W/D's seem to take 10-30 minutes based on the two I've done.
I don't normally rave about new sites as I like finding fault being a cynical git, but I'm glad you agree in large with my observations. Smooth, easy with no glitches - as good as a Download Client as you say and I rate this one of the 3 best sites I've ever played at. Games selection is stupendous. And there doesn't seem to be MG AWP's there so we can keep Vinyl out!

P.S. You're smashing my a$$ on the leaderboard - I gotta hope when I get my cashback tomorrow I can stretch 3k+ spins from it to catch you. I seriously doubt it; my luck won't run and run ...

 

[VS_Lucas]

Hi ChopleyIOM,

Thanks a lot for your nice comments mate. We honestly greatly appreciate that.

With regards to forfeiting the rest of the bonus, and making a withdrawal – You may do that, and should be all fine. In the unlikely event that the withdrawal won’t work for you due to the fact of the bonus being forfeited, you may contact our customer support and let them know that I’ve referred you to them in order for them to sort it out for you.

Furthermore, we will be having the RTP for each and every game soon, as it’s one feature that has already been in the pipeline. So I’ll keep you posted when that goes live too.

Thanks again mate, and I wish you all the best!

Feel free to PM me here or contact me via email / skype if you’ll need anything.

Kind Regards,
Lucas

 

[VS_Lucas]

Yes, that's correct dunover. As you've said that the earned bonus can be cashed out when the amount is equal to or less than the original deposit.

And thank you too, for your observations and nice comments mate.

Good luck to all in the race.

Cheers!
Lucas

 

[ChopleyIOM]

Just submitted my docs and they were approved within 35 minutes

I'm holding off on making a withdrawal for now, which is a decision I may come to regret as I could have escaped with £200 from £300 of deposits....

Currently not doing very well at all on a slot called 'ROYAL ROLLER' which has an intriguing bonus round whereby you basically get five shots at a Wild Desire sort of equivalent which can turn 1-4 reels wild out of reels 2-5. (A spin of a roulette wheel determines how many reels wild from 1 to 4 you get, then you get a spin with that number of wild reels, then it's back to the roulette wheel, and that process repeats five times.)

The pays in the base game are lamentable and it doesn't seem overly generous with the bonus round either, currently only seen one in 500 spins which paid 56x stake.

I am of course now determined to see it out to a decent bonus round.....

Hang on......

Yay literally as I'm typing it's just done 416x stake off my second bonus round, got the four reels wild and one of the better symbols on the first reel

OK I'll play back down to £200 and then I'll make a withdrawal, as I understand it as I've made £300 of deposits that's basically the maximum withdrawal I can make until I've completely unlocked the SUB. (Of course if I hit a monster in the meantime I'll play out the SUB completely to allow unlimited withdrawals.)

Quite an interesting slot but potentially a bit spicy, it seems to be bonus round or nothing, the base game is effectively incapable of any decent pays.

In the screenshots below the stacked '7' reels are wild, you don't see them at all outside of the bonus round.

 

[dunover]

Yes, you are correct as far as the W/D goes. That slot looks like the one Netent based 'Twinspin' sort of like Reel Steal ripped off BDBA.....

 

[ChopleyIOM]

Yes, you are correct as far as the W/D goes. That slot looks like the one Netent based 'Twinspin' sort of like Reel Steal ripped off BDBA.....

Nah it's got a very different feel to Twinspin, and of course the bonus round where you get five spins with guaranteed wilds is quite a different proposition too.

Give it a bash in free play, it's quite an interesting slot IMO.

I'd like to hear from Lucas as to what the T-RTP is (and indeed for all the slots where it isn't listed in the paytable or helpfile), I don't like playing slots where I don't know the T-RTP, it makes me twitchy.

 

[dionysus]

Just submitted my docs and they were approved within 35 minutes

I'm holding off on making a withdrawal for now, which is a decision I may come to regret as I could have escaped with £200 from £300 of deposits....

Currently not doing very well at all on a slot called 'ROYAL ROLLER' which has an intriguing bonus round whereby you basically get five shots at a Wild Desire sort of equivalent which can turn 1-4 reels wild out of reels 2-5. (A spin of a roulette wheel determines how many reels wild from 1 to 4 you get, then you get a spin with that number of wild reels, then it's back to the roulette wheel, and that process repeats five times.)

The pays in the base game are lamentable and it doesn't seem overly generous with the bonus round either, currently only seen one in 500 spins which paid 56x stake.

I am of course now determined to see it out to a decent bonus round.....

Royal Roller is just a new skin for Mount Olympus: Revenge of Medusa, isnt it?

 

[ChopleyIOM]

Hmmm well that didn't quite go according to plan, here are before and after screenshots of me using the 'FAIL BONUS' button, my balance went from £203 to £143, so losing the sum total of the SUB I'd unlocked up to that point (£60).

Is that behaviour as intended Lucas? My understanding was that I could forfeit unlocking any more of the SUB, but that which I'd already unlocked and therefore 'paid for' wouldn't be taken off as well?

The warning doesn't make it sound like I'd lose £60 of my balance just by pressing the button! My reading of that is that any winnings will be lost (of which there are none because I deposited £300 in total and was trying to withdraw just over £200), and that I can't get any more of the SUB.

(If you look in the top right hand corner of the first pic I have £203.09, then after pressing the fail bonus button I have £143.09.)

 

[dunover]

Hmmm well that didn't quite go according to plan, here are before and after screenshots of me using the 'FAIL BONUS' button, my balance went from £203 to £143, so losing the sum total of the SUB I'd unlocked up to that point (£60).

Is that behaviour as intended Lucas? My understanding was that I could forfeit unlocking any more of the SUB, but that which I'd already unlocked and therefore 'paid for' wouldn't be taken off as well?

The warning doesn't make it sound like I'd lose £60 of my balance just by pressing the button!

View attachment 43982

View attachment 43983

Aaarghhh...read the terms you've lost the whole 50 sub plus your free tenner it seems. Need to contact Lucas methinks.

 

[ChopleyIOM]

Aaarghhh...read the terms you've lost the whole 50 sub plus your free tenner it seems. Need to contact Lucas methinks.

But I've deposited three lots of £100, my SUB was £100 on the first deposit, which I unlocked £60 of, and then decided to forfeit the remaining £40 of the SUB, believing that I could still withdraw £200 of my deposits back out. (Which is what I thought I was clarifying with Lucas a little earlier in the thread!)

I don't see anything in that warning message telling me that pressing the 'FAIL BONUS' button would cost me £60.

 

[VS_Lucas]

Hmmm well that didn't quite go according to plan, here are before and after screenshots of me using the 'FAIL BONUS' button, my balance went from £203 to £143, so losing the sum total of the SUB I'd unlocked up to that point (£60).

Is that behaviour as intended Lucas? My understanding was that I could forfeit unlocking any more of the SUB, but that which I'd already unlocked and therefore 'paid for' wouldn't be taken off as well?

The warning doesn't make it sound like I'd lose £60 of my balance just by pressing the button! My reading of that is that any winnings will be lost (of which there are none because I deposited £300 in total and was trying to withdraw just over £200), and that I can't get any more of the SUB.

(If you look in the top right hand corner of the first pic I have £203.09, then after pressing the fail bonus button I have £143.09.)

View attachment 43982

View attachment 43983

Hi ChopleyIOM,

Sorry for that. I spoke to CS and they have already refunded your money.

Kind Regards,
Lucas

 

[ChopleyIOM]

Hi ChopleyIOM,

Sorry for that. I spoke to CS and they have already refunded your money.

Kind Regards,
Lucas

That has indeed been sorted Lucas, thanks for that

Can I please clarify though, did I screw up there and the site worked as intended, or should anyone have been able to make the withdrawal that I wanted to make? My reading of the warning message was that any balance above the total of all my deposits to date would be lost (of which there was none because I was down), and that I couldn't unlock any more of the SUB - was that a mistake?

Ordinarily I'd have just carried on playing but I like to do an 'end-to-end' test with a new casino which includes doc verification and making a withdrawal, hence me deciding to forfeit what was left of the SUB and move to a withdrawal.

Thanks for the quick fix anyway

 

[dunover]

That has indeed been sorted Lucas, thanks for that

Can I please clarify though, did I screw up there and the site worked as intended, or should anyone have been able to make the withdrawal that I wanted to make? My reading of the warning message was that any balance above the total of all my deposits to date would be lost (of which there was none because I was down), and that I couldn't unlock any more of the SUB - was that a mistake?

Ordinarily I'd have just carried on playing but I like to do an 'end-to-end' test with a new casino which includes doc verification and making a withdrawal, hence me deciding to forfeit what was left of the SUB and move to a withdrawal.

Thanks for the quick fix anyway

View attachment 43984

Actually ignore what I said, as now I've read your subsequent post they removed the 60 in cash you have thus far converted from the SUB, which IS how it works as I read it. I assumed you had deposited 50 and lost 50 SUB plus £10, but of course I forgot the free tenner is your to keep once you have deposited £20+.

Because I was lucky enough to convert my SUB in one deposit and reach full WR, I never knew you could carry it over to the next deposit like you seem to have done? That one I'm unclear on too....

 

[VS_Lucas]

That has indeed been sorted Lucas, thanks for that

Can I please clarify though, did I screw up there and the site worked as intended, or should anyone have been able to make the withdrawal that I wanted to make? My reading of the warning message was that any balance above the total of all my deposits to date would be lost (of which there was none because I was down), and that I couldn't unlock any more of the SUB - was that a mistake?

Ordinarily I'd have just carried on playing but I like to do an 'end-to-end' test with a new casino which includes doc verification and making a withdrawal, hence me deciding to forfeit what was left of the SUB and move to a withdrawal.

Thanks for the quick fix anyway

View attachment 43984

Hi ChopleyIOM,

You did everything by the book

The fault is on our side. I have alerted our dev-team about the issue.

Kind Regards,
Lucas

 

[ChopleyIOM]

And that's in my Neteller account already, so about 16 minutes from request to payout

Thanks for your personal intervention in this situation Lucas, an active rep here at CM can make a world of difference when it comes to stuff like this - indeed an active rep at CM is one of the major factors in me choosing to play at a casino.

I just hope that all your players get the same level of service though!

 

[Balthazar]

I know it's their Baptism by fire and reps usually go the extra mile in those times but still, I'm impressed by the way Lucas has handled all the issues in this thread so far. He doesn't reply with the usual "I will fix this for you" but with "I'll make sure that it doesn't happen to anyone again" and that's awesome in my book.

You are doing a good job, Lucas.

 

[dunover]

Should be due some cashback today from the week-before's play. Not there yet, any idea what time on the Friday it's credited?

 

[homerbert]

Should be due some cashback today from the week-before's play. Not there yet, any idea what time on the Friday it's credited?

it will be never credited, due to Friday 13 muhahahaha.

 

[The Viking]

Ok just signed up, thinking about deposit and take there welcome offer but, anyone know if they payout on weekends? as i dont bother deposit at a casino on a Friday, that if i win i have to wait until Monday as there are way to many accredited casinos, that have same games and payout within hours all weekend

 

[dunover]

Ok just signed up, thinking about deposit and take there welcome offer but, anyone know if they payout on weekends? as i dont bother deposit at a casino on a Friday, that if i win i have to wait until Monday as there are way to many accredited casinos, that have same games and payout within hours all weekend

I believe they do yes. Double-check with Lucas though.

 

[The Viking]

I believe they do yes. Double-check with Lucas though.

Im sure he comes in here today to verify it he seems to be on top of thinks and that sure helps when your signing up to a new place

 

[VS_Lucas]

Because I was lucky enough to convert my SUB in one deposit and reach full WR, I never knew you could carry it over to the next deposit like you seem to have done? That one I'm unclear on too....

Hi dunover,

Yes, players can make more than one deposit and carry on with the bonus activated with the 1st deposit they've made too.

Best Regards,
Lucas

 

[VS_Lucas]

Ok just signed up, thinking about deposit and take there welcome offer but, anyone know if they payout on weekends? as i dont bother deposit at a casino on a Friday, that if i win i have to wait until Monday as there are way to many accredited casinos, that have same games and payout within hours all weekend

Hi The Viking,

Thanks for signing up. And Yes we do payouts during the weekend. (Except for bank wire, as they can only be done during normal weekdays).

And thanks for your comments mate.

Cheers!
Lucas

 

[VS_Lucas]

Should be due some cashback today from the week-before's play. Not there yet, any idea what time on the Friday it's credited?

Hi dunover, Yes you shold be receiving your earned cashback anytime now.

Generally the cashback is paid out between 11 - 14 GMT.

So hang in there mate. good luck!

Kind Regards,
Lucas

 

[dunover]

Hi dunover, Yes you shold be receiving your earned cashback anytime now.

Generally the cashback is paid out between 11 - 14 GMT.

So hang in there mate. good luck!

Kind Regards,
Lucas

Cheers, I'm getting itchy fingers and am going to try and catch up with Chopley in the league table....

 

[VS_Lucas]

I know it's their Baptism by fire and reps usually go the extra mile in those times but still, I'm impressed by the way Lucas has handled all the issues in this thread so far. He doesn't reply with the usual "I will fix this for you" but with "I'll make sure that it doesn't happen to anyone again" and that's awesome in my book.

You are doing a good job, Lucas.

Hi Balthazar,

Thanks a lot for your comments, I really appreciate that. And I'm glad you you're all so welcoming, you're great to co-operate with.

Thanks again, and I'm looking forward to a long and fruitful relationship here at CM between us.

Cheers!
Lucas

 

[Nifty29]

What happened to "we only use your mobile number for verification"??

Received at MIDNIGHT if you don't mind

Your cashback of $ Bugger all for last week?s play at Videoslots.com have just been credited to your account.

 

[Balthazar]

What happened to "we only use your mobile number for verification"??

Received at MIDNIGHT if you don't mind

I still think that their focus on mobiles/phone calls/SMS is a horrible idea. This is an online casino, communication via email is just fine. SMS and phone calls are crossing the privacy line for a lot of people (me first). I don't mind having the option to opt-in, but having to opt-out opens the door to various unfortunate situations (oversights, etc).

IMO you should reconsider and find another way to try to prevent chargebacks, Lucas.

 

[VS_Lucas]

Hi Nifty,

I had informed everyone here on this thread, that we do send out sms notifications to players with their earned cashback and casino race winnings. ie; cash in your account which is available for withdrawal.

The context that the quote you're using was used in was with regards to spam / security.

Furthermore, we send out the cashback notifications between 11 - 14 GMT.

And also, we have made an opt out button from receiving the sms notification within the player's profile itself, after having received the feedback from here. So you may tick that box if you don't wish to receive any sms notifications too mate.

Kind Regards,
Lucas

 

[dunover]

What happened to "we only use your mobile number for verification"??

Received at MIDNIGHT if you don't mind

LOL.....that figures, I got mine 11am GMT so yeah, 13 hours difference between us. I don't think they have taken into consideration the time zone of our Antipodean cousins...

 

[Nifty29]

Hi Nifty,

I had informed everyone here on this thread, that we do send out sms notifications to players with their earned cashback and casino race winnings. ie; cash in your account which is available for withdrawal.

The context that the quote you're using was used in was with regards to spam / security.

Furthermore, we send out the cashback notifications between 11 - 14 GMT.

And also, we have made an opt out button from receiving the sms notification within the player's profile itself, after having received the feedback from here. So you may tick that box if you don't wish to receive any sms notifications too mate.

Kind Regards,
Lucas

Thanks Lucas for your reply.

If your casino was Android or iOS based, then perhaps I could understand the need for SMS notifications for mundane things like cashback etc.

However, I don't see why such notices cannot be sent via email.

Put it this way....I'm not going to get woken up around midnight by an email. My wife gets up very early for work, and needless to say videoslots isn't her favourite brand right now. You definitely need some geolocation/timezone staggered SMS dispatch system.

IMO, the service should be opt-IN rather than opt-OUT....but that's just me.

 

[dunover]

Thanks Lucas for your reply.

If your casino was Android or iOS based, then perhaps I could understand the need for SMS notifications for mundane things like cashback etc.

However, I don't see why such notices cannot be sent via email.

Put it this way....I'm not going to get woken up around midnight by an email. My wife gets up very early for work, and needless to say videoslots isn't her favourite brand right now. You definitely need some geolocation/timezone staggered SMS dispatch system.

IMO, the service should be opt-IN rather than opt-OUT....but that's just me.

They do actually send an e-mail too - I got both the SMS and e-mail at 11AM. I've only ever had SMS from them , both times useful to tell me free cash had arrived in my a/c - never had a phone call.

 

[VS_Lucas]

Thanks Lucas for your reply.

Hi Nifty, you're very welcome mate.

as dunover rightly said - we do actually send an email too to inform our players about the cashback that they've earned from the previous week, as well as with the casino races winnings.

Furthermore, I will send a request with regards the geolocation/timezone sms dispatch to see if it could be done. Moreover, I'll also see to it that we'll also have the Opt-Out tick box on the registration form, so that players can check that at the very beginning.

Thanks a lot for your feedback. It's much appreciated.

Kind Regards,
Lucas

 

[SirWegs]

Anyone ranking good in the race? I believe I will reach top 10 this week! Still on my first deposit! Wonder how many weeks I can keep alive on it.

 

[mrmark21]

Well I got an email for five free spins on the slot Sugar Pop today of course it wasn't until I had opened the casino, logged in, tried the voucher, checked the game, and contacted support that I was told I wasn't eligible because I already did the NDB on that Rooks game. What I would like to know is...

Why was I sent an email for a promo I wasn't eligible for? Why are these spins going out to members that took the NDB when they cant use them? Does the casino offer promos they don't plan on honoring on a regular basis? Now that you have my email address is being spammed with offers I'm not eligible for going to become a regular occurrence?

They should be mentioning in the email that customers who took the free spins when they first opened their account won't be eligible for this bonus. Even the Virtual group and Co advise players of when they can and can't redeem a comp in regards to free chips.

 

[VS_Lucas]

Well I got an email for five free spins on the slot Sugar Pop today of course it wasn't until I had opened the casino, logged in, tried the voucher, checked the game, and contacted support that I was told I wasn't eligible because I already did the NDB on that Rooks game. What I would like to know is...

Why was I sent an email for a promo I wasn't eligible for? Why are these spins going out to members that took the NDB when they cant use them? Does the casino offer promos they don't plan on honoring on a regular basis? Now that you have my email address is being spammed with offers I'm not eligible for going to become a regular occurrence?

They should be mentioning in the email that customers who took the free spins when they first opened their account won't be eligible for this bonus. Even the Virtual group and Co advise players of when they can and can't redeem a comp in regards to free chips.

Sorry to say, but we had a massive error with the free spins that went out this morning. And the CS was not informed in time regarding the error. Everyone who received the email and didnt get your free spins, please send me a PM with your username. I will make sure you get 5 free spins in SugarPoP.

Please note that the error was that you got 40 free spins in Boomanji instead of 5 free spins in SugarPoP. So it was a very postive error for the customer figuring that out

Furthermore, we are contacting each customer who had an issue and didnt use the free spins in Boomanji with a new voucher code to SugarPoP.