Videoslots refusing payment

[colinsunderland]

ah Videoslots still asking for copies of a will. What on earth is the point of that? Most will's don't have values on, in fact, unless it is a fixed sum being left to you, they won't. A will could have been written 30 years previously. I could have sent a copy of my Mam's will before she even died!

 

[mina1929]

Below is the list of items Videoslots have asked me for, this is a direct copy of the email I received today.
Some people may think it's a reasonable request but I dont and that's all part of the reason I wont be supplying SOW.



For us to complete this process and to payout your pending withdrawal, please provide the relevant documentation listed below:

Employment income -payslip with a bank statement, documents confirming salary, and/or tax returns.
Inheritance Income -a copy of the will
Investments
Dispositions – legal agreements, bank statement
Property- evidence of title, copies of trust deeds
Ownership of business -audited accounts containing information on dividends
Confirmation from regulated professionals with knowledge such accountants,
lawyers etc.
or any other type of documents explaining your total net worth.

If you have any difficulty obtaining relevant documentation, please contact us.

They want all of that??

 

[RamonaMc]

To Add to the above I'm a Company director/Owner and I pay myself in Dividends as and when I decide to, therefore not having payslips.

 

[RamonaMc]

They want all of that??

Well that's what the email has asked for.
I think people might see why I'm not doing SOW now, and stop accusing me of moaning and being difficult.

 

[Slottery]

They want all of that??

Nope, only ones which are relevant, that's just list of some examples. If you for example have won big from other casino, you can provide proof of these winnings which you can ask casino to provide etc... Obviously nobody have all these listed documents (would be bit extreme that you have to start new company to provide it's audited accounts and that for sure couldn't be source of funds used for deposits prior it existed )

 

[RamonaMc]

Nope, only ones which are relevant, that's just list of some examples. If you for example have won big from other casino, you can provide proof of these winnings which you can ask casino to provide etc... Obviously nobody have all these listed documents (would be bit extreme that you have to start new company to provide it's audited accounts and that for sure couldn't be source of funds used for deposits prior it existed )

That's exactly how my email is written from Videoslots so I'd say that's exactly what they are asking for.
If they dont require all of that from me why is that what the Email requests?

 

[Slottery]

That's exactly how my email is written from Videoslots so I'd say that's exactly what they are asking for.
If they dont require all of that from me why is that what the Email requests?

There was word "relevant" to refer which are relevant in your situation. All don't have payslips and even less probably company or inheritance lately which would be source of funds used to gamble. You also can provide them something else like if you just won euromillions or where ever your dosh is coming from.

 

[Playford7]

Totally agree with @Gaz237

Don’t play if you can’t adhere what’s asked from you, we all know certain maltese casinos are a nightmare...

Best of luck

 

[lowdwnsteve]

Wow this is kinda Bullshit disturbing. WTF? could happen to anyone of us then??

 

[Playford7]

Wow this is kinda Bullshit disturbing. WTF? could happen to anyone of us then??

Yes it can and will at the majority of the maltese casinos.

luckily in the U.K. we have big casinos that sort this nonsense out via the electoral role etc...

not all maltese casinos are shite, L and L are superb, it’s just the rest that are shite.

 

[Kenji85]

Isn't it down to where you're playing from?

I play only at Maltese casinos.

Send 1.Irish passport/driving license pic
2. Proof of address

And once I was asked for a pic of my card for deposit. Literally never been asked for anything else ever despite turning over 5 figures at 3 different casinos this past 6 months.

I honestly think if I were in the UK I just would not play. The fun is being sucked out entirely imo.

 

[bigbear]

Asking for a copy of a Will is deeply insensitive and as has been said will probably not prove anything.if they are going to go down that route,the Grant of Probate would be more relevant but again may not be definitive.
Casinos like Casumo and Videoslots are always quick to trot out the preamble about having to follow the regulatory guidance issued by the UKGC but why is it that at a casino like Sky Vegas you can deposit and withdraw thousands without even having to provide KYC let alone SOW.Those supposed regulations must apply equally to all casinos regulated by the UKGC so are we saying that Sky Vegas are flouting those regulations and running the risk of fines of millions of pounds? Somehow i think not.

 

[colinsunderland]

Asking for a copy of a Will is deeply insensitive and as has been said will probably not prove anything.if they are going to go down that route,the Grant of Probate would be more relevant but again may not be definitive.
Casinos like Casumo and Videoslots are always quick to trot out the preamble about having to follow the regulatory guidance issued by the UKGC but why is it that at a casino like Sky Vegas you can deposit and withdraw thousands without even having to provide KYC let alone SOW.Those supposed regulations must apply equally to all casinos regulated by the UKGC so are we saying that Sky Vegas are flouting those regulations and running the risk of fines of millions of pounds? Somehow i think not.

Because the UK based companies understand the law.

 

[Playford7]

Because the UK based companies understand the law.

absolutely this.

 

[bigbear]

Because the UK based companies understand the law.

If that is the case then there is something deeply flawed with those outfits like Casumo and Videoslots who must have legal teams for that very purpose.

 

[colinsunderland]

If that is the case then there is something deeply flawed with those outfits like Casumo and Videoslots who must have legal teams for that very purpose.

Not very good ones.

 

[Team.Videoslots]

Good morning @RamonaMc,

To clarify, we don't need all the listed documents. What we need is a document that verifies the source of wealth.

Have a nice day ahead.

Kind regards,
Team Videoslots

 

[Video_Poker_Pro]

Isn't it down to where you're playing from?

I play only at Maltese casinos.

Send 1.Irish passport/driving license pic
2. Proof of address

And once I was asked for a pic of my card for deposit. Literally never been asked for anything else ever despite turning over 5 figures at 3 different casinos this past 6 months.

I honestly think if I were in the UK I just would not play. The fun is being sucked out entirely imo.

What is Maltese casinos? I mean which site?

 

[shadow123]

Going through ,the process of sorting out probate for my wife will at the moment, its a absolute nightmare,the thought
of a casino asking for a copy of the will or grant of of probate would probably send me over the edge,how the fuck
have we reached the stage when this could possibly happen, surely data protection or confidentaily regulations must
have a bearing on this somehow.All this just for the opportunity to lose your money at some shitty casino

 

[Video_Poker_Pro]

@RamonaMc Welcome to the real world, man up and send in proof so you can forget this ever happend. I agree they should request Sow in my opinion right when you deposit first tim, So you dont have to deal with this bs all the time.

 

[RamonaMc]

@RamonaMc Welcome to the real world, man up and send in proof so you can forget this ever happend. I agree they should request Sow in my opinion right when you deposit first tim, So you dont have to deal with this bs all the time.

Being a WOMAN it's very difficult to MAN UP! but thanks for the sexist opinion.

Yet another person who fails to read everything and types before reading.
I said about 2 pages ago what I'd be doing, the fact there are still conversations going on isnt a problem to you is it? I mean this is a forum where people discuss things isnt it?

 

[geordiecolin]

If that is the case then there is something deeply flawed with those outfits like Casumo and Videoslots who must have legal teams for that very purpose.

I suspect that the main difference between UK based casinos and those outside of the UK is the UK casinos having lobbyists with influence and MP's/ ex MP's on their payroll

 

[geordiecolin]

What is Maltese casinos? I mean which site?

Very many casinos are based in Malta

 

[Gaz237]

Being a WOMAN it's very difficult to MAN UP! but thanks for the sexist opinion.

Yet another person who fails to read everything and types before reading.
I said about 2 pages ago what I'd be doing, the fact there are still conversations going on isnt a problem to you is it? I mean this is a forum where people discuss things isnt it?

Your posts are quite aggressive. And not helping your cause.

VS have already said they sent to you a list of of possible requiresments, not a list of everything you see to seed

 

[RamonaMc]

Your posts are quite aggressive. And not helping your cause.

VS have already said they sent to you a list of of possible requiresments, not a list of everything you see to seed

They are not aggressive, yet again I think if you looked back at your own posts you might see you're the most aggressive person here.

And my "CAUSE" doesn't need any help, as I've explained a few pages ago I wont be sending SOW and will just wait until they (Videoslots) go through the motions and pay me in due course.

Thanks for your ever helpful input though.

 

[Video_Poker_Pro]

@RamonaMc

Being a WOMAN it's very difficult to MAN UP! but thanks for the sexist opinion.

Yet another person who fails to read everything and types before reading.
I said about 2 pages ago what I'd be doing, the fact there are still conversations going on isnt a problem to you is it? I mean this is a forum where people discuss things isnt it?

Nobody is special, just man up and do what they ask you to provide if you dont have anything to hide, I give creed to @Videoslots for handling this in a polite matter.

 

[SnakeFood]

Being a WOMAN it's very difficult to MAN UP! but thanks for the sexist opinion.

Yet another person who fails to read everything and types before reading.
I said about 2 pages ago what I'd be doing, the fact there are still conversations going on isnt a problem to you is it? I mean this is a forum where people discuss things isnt it?

I wouldn't give SOW to any casino either. Just out of principal.

Also, if you're a company director, especially this year, it would be a minefield trying to explain SOW lol

 

[Video_Poker_Pro]

I wouldn't give SOW to any casino either. Just out of principal.

Also, if you're a company director, especially this year, it would be a minefield trying to explain SOW lol

99% of casino will do this one way or the other. You dont think about it just send in and if its clean then you get to keep playing. We are not freedom fighters its not war lol.

 

[pinnit2014]

@RamonaMc Welcome to the real world, man up and send in proof so you can forget this ever happend. I agree they should request Sow in my opinion right when you deposit first tim, So you dont have to deal with this bs all the time.

Wouldn't matter as SOW is intended to be an on-going exercise/dynamic risk assessment so, even if you did, chances are if your play changed etc etc later on, you'd get it again. It's not a one stop shop exercise (and nor should it be - otherwise folk would be squeaky clean at first deposit if they thought they were only getting asked once at the start)

 

[irish-ranger]

Your posts are quite aggressive. And not helping your cause.

VS have already said they sent to you a list of of possible requiresments, not a list of everything you see to seed

Pfff pot and kettle black springs to mind

 

[DreamRJ]

I do not see what the actual big deal is to be honest. The email clearly states "Relevant" And now @Team.Videoslots has now also said the same thing. I mean it is not rocket science....... People just need to read emails properly before jumping to conclusions.

I would for sure hate it if you did own a company and had various sources of income though. As that would be painful having to provide a document for each source of income you get each month....

I on the other hand am lucky and only have 1 source of income. So it will not be difficult for me. I can just send them my bank statement and they can see what my source of income is and comes from.

I mean I am not keen on sending my personal bank statement as it shows all my personal transactions etc etc and everything. So very intrusive. But it is now LAW and we have to when it is our time to provide them we have no choice if we want to continue to play at a specific casino!.......

@Team.Videoslots - So what happens if and when a player gets the SoW request and the casino decides based on that SoW that the player can only afford to deposit X amount each week or month? Would that be enforced going forward? That would not be very good though if you have no limits up until that point then get slapped with a disgusting weekly deposit limit of £20-£100 depending on your income? That would just stink.

As if we win elsewhere it basically then means we can not deposit it at that casino you have done SoW in because of the new fixed deposit limits that the player can not change?!

 

[Slottery]

I do not see what the actual big deal is to be honest. The email clearly states "Relevant" And now @Team.Videoslots has now also said the same thing. I mean it is not rocket science....... People just need to read emails properly before jumping to conclusions.

You might have seen it earlier in many many threads, when somebody disagree with casino, then it often goes off from topic itself and turns to be fight about one word use in one email or what so ever... It's human nature that you might come really selective in your arguments when not agreeing with something.

But conclusion here seem to be quite clear, OP is not willing to provide anykind of SOW, so VS now decide if they file SAR or not (probably they do as it's their own safe) to ask consent to release funds to OP and when NAC don't reply anything as usually, after certain time they can take no reply as consent and will payout OP:s dosh and we get happy end.

 

[X-Raided]

Source of Wealth request... The worst thing to hit the Brits since Meghan Markle.

 

[Video_Poker_Pro]

Wouldn't matter as SOW is intended to be an on-going exercise/dynamic risk assessment so, even if you did, chances are if your play changed etc etc later on, you'd get it again. It's not a one stop shop exercise (and nor should it be - otherwise folk would be squeaky clean at first deposit if they thought they were only getting asked once at the start)

Agree, but still its just about sending it and be done for now. If it comes in the future then do the same as before. Not rocket science.

 

[aceking123]

Well im surprised many of you or taking the casinos side.

It's pretty straight forward, yet again we see a casino with holding funds to a player & clearly using & abusing the system.

Look at the end of the day the casino videoslots was more than happy to keep taking deposits, you can dress it up all you want but that's clearly what's happening here. If there was any doubt with the account or funding they should of locked the account down way before, if the casino had sent out a email requesting sow or whatever, then they should of locked the account down after a few days after & requested it again with the account locked until this had been done.

It's pure greed in my eyes nothing more or less.

I hope the OP stands her ground, the op isnt asking for a loan credit or anything else, it's down to the casino & crappy following of what the ukgc are required to do, why not flag the account at 15k ??? Same old bull sadly.

 

[Video_Poker_Pro]

Well im surprised many of you or taking the casinos side.

It's pretty straight forward, yet again we see a casino with holding funds to a player & clearly using & abusing the system.

Look at the end of the day the casino videoslots was more than happy to keep taking deposits, you can dress it up all you want but that's clearly what's happening here. If there was any doubt with the account or funding they should of locked the account down way before, if the casino had sent out a email requesting sow or whatever, then they should of locked the account down after a few days after & requested it again with the account locked until this had been done.

It's pure greed in my eyes nothing more or less.

I hope the OP stands her ground, the op isnt asking for a loan credit or anything else, it's down to the casino & crappy following of what the ukgc are required to do, why not flag the account at 15k ??? Same old bull sadly.

 

[Team.Videoslots]

Hi,

@DreamRJ -- In your example, our AML obligations should be satisfied. On the other hand, it would be alarming for different reasons. We would discuss the spending together with the account holder, and a potential outcome could be forced limits. It isn't easy to give one answer that fits all, as the scenarios are likely to be different.

As we are going off-topic here, please drop us a PM if you want to discuss this further.

Best regards,
Team Videoslots

 

[Team.Videoslots]

Hi @RamonaMc,

We have established that we have no intention to withhold your funds but act according to the UKGCs regulatory framework. As Slottery explained, if the SOW is necessary but not obtained, we can only process the withdrawal once certain conditions are fulfilled. When and if possible, we are happy to process your payment. I hope that explains the next step in your situation.

If we can clarify further, you are warmly welcomed to reach out to us at any time.

Have a nice evening.

Best regards,
Team Videoslots

 

[RamonaMc]

Hi @RamonaMc,

We have established that we have no intention to withhold your funds but act according to the UKGCs regulatory framework. As Slottery explained, if the SOW is necessary but not obtained, we can only process the withdrawal once certain conditions are fulfilled. When and if possible, we are happy to process your payment. I hope that explains the next step in your situation.

If we can clarify further, you are warmly welcomed to reach out to us at any time.

Have a nice evening.

Best regards,
Team Videoslots

I haven't said anything else regarding this and i know you're just following regulations/guidelines.

I've emailed yourselves and you've replied, now I'll just wait patiently.

Regards

Mona