Videoslots refusing payment

Slottery

Meister Member
PABnoaccred
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Aug 21, 2017
Location
Malta
Ok so just got an email from Videoslots,
They've just repeated asking for SOW which as I said previously they claim to of asked for on the 30th October, yet despite not receiving it they allowed my deposits of £6.3k between then and the end of November until of course I tried to make this £1500 withdrawal.

So the videoslots team on here have just spent 2 weeks doing nothing and then just repeated what was said 2 weeks ago.

And as I've said previously "I "WILL NOT PROVIDE SOURCE OF WEALTH"
Purely on principle.

I'll be off to the Gambling Commission next I guess unless anyone knows any other route I can take?

Regards

Mona

What you can do is wait. If you don't provide requested documents, casino probably file SAR and seek consent to pay out your balance terminate customer relationship.

Gambling Commission guidelines were linked to last page, with this current information in this thread and it seems these are followed, they just are not allowed to pay your withdrawal until they receive requested CDD documentation from you, or if you don't provide them, they make decision to pay your withdrawal or file SAR which is much more safe way for casino and then they usually get consent to pay you.

Can't see anything gambling commission could do, especially because they don't handle player complaints and with current information, this seem to be within these guidelines they expect casinos to follow.
 

DreamRJ

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Jun 6, 2013
Location
RJVille UK
Ok so just got an email from Videoslots,
They've just repeated asking for SOW which as I said previously they claim to of asked for on the 30th October, yet despite not receiving it they allowed my deposits of £6.3k between then and the end of November until of course I tried to make this £1500 withdrawal.

So the videoslots team on here have just spent 2 weeks doing nothing and then just repeated what was said 2 weeks ago.

And as I've said previously "I "WILL NOT PROVIDE SOURCE OF WEALTH"
Purely on principle.

I'll be off to the Gambling Commission next I guess unless anyone knows any other route I can take?

Regards

Mona

I know it is not right that a casino is witholding funds just for SoW request.

But I suspect they will not release them until you do send them what they need? Can I ask why you are choosing not to send them please?
 

RamonaMc

Newbie member
Joined
Nov 28, 2020
Location
Essex
I know it is not right that a casino is witholding funds just for SoW request.

But I suspect they will not release them until you do send them what they need? Can I ask why you are choosing not to send them please?

I've deposited something along the lines of £30k in the last year and they've never asked for anything, I've always had everything up to date on the Dashboard. I've made withdrawals and never had issues.

They way they allowed me to change my deposit method the same day as I then tried to withdraw but didn't once mention SOW or that they had apparently asked for it a month earlier is disgusting behaviour, it's not fair practice and not what I would expect from an apparently top rated casino.

I dont care about the money, I'll get it without showing source of wealth, I already know that.

I want everyone to see how these casinos are now operating, I dont care about guidelines, they've let me change my deposit method and deposit £700 on the same day as they've blocked my withdrawal.
Surely youd expect them to of reminded me about the SOW during that one month period? And let's also look at the fact that after they blocked my withdrawal and demanded SOW I was still able to deposit again.......how can that be right?

Shocking example of an Online casino in my opinion.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
I've deposited something along the lines of £30k in the last year and they've never asked for anything, I've always had everything up to date on the Dashboard. I've made withdrawals and never had issues.

They way they allowed me to change my deposit method the same day as I then tried to withdraw but didn't once mention SOW or that they had apparently asked for it a month earlier is disgusting behaviour, it's not fair practice and not what I would expect from an apparently top rated casino.

I dont care about the money, I'll get it without showing source of wealth, I already know that.

I want everyone to see how these casinos are now operating, I dont care about guidelines, they've let me change my deposit method and deposit £700 on the same day as they've blocked my withdrawal.
Surely youd expect them to of reminded me about the SOW during that one month period? And let's also look at the fact that after they blocked my withdrawal and demanded SOW I was still able to deposit again.......how can that be right?

Shocking example of an Online casino in my opinion.

Well it sounds to me that you requesting them to change your deposit method obviously triggered something in there system that resulted in them then asking you for SoW.

I have changed my deposit methods multiple times over the last nearly 5 years at VS and I never had an issue. In terms as my SoW. When Dan used to work for them and was the rep for them on CM, he did something on my account I think and I only filled in a type of questionaire he sent me. I never had to send anything to VS and never have. Only stuff I have sent them in the past is ID. Or when I do change payment method, I have to send them prove of the new payment method used. Ewallets is usually just a screenshot of your ewallet account when logged in that clearly shows your name, address and account number etc etc. Other methods is usually just a picture of the front and back of cards with you hiding the middle digits or the security code on the back of card etc etc.

So I thank Dan what ever he did for my account though.

I probably jinxed myself now I posted this lol........
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
I want everyone to see how these casinos are now operating, I dont care about guidelines, they've let me change my deposit method and deposit £700 on the same day as they've blocked my withdrawal.

Not really understand anymore, you want to show everyone that casino is following laws and regulations and to willing to violate them by approving your withdrawal?

edit: Did VS accept your deposits over 30 days from their request? If they did, you could question why as they shouldn't and account should been blocked.
 
Last edited:

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi,

@RamonaMc -- As mentioned, we have no intention of making anything difficult for our players if it can be avoided. However, we must adhere to applicable regulations; in the discussed scenario, we must obtain this documentation before approving payouts.

I'm sorry for any inconvenience caused, and if we can assist you with any of this, please contact us at videoslotsteam@videoslots.com.

@DreamRJ -- What you describe is a declaration of wealth; it's similar but a bit different (there, you declare the origin of your funds). You may still be required to send proof of wealth at a later stage.

Have a nice evening.

Best regards,
Team Videoslots
 

RamonaMc

Newbie member
Joined
Nov 28, 2020
Location
Essex
Hi,

@RamonaMc -- As mentioned, we have no intention of making anything difficult for our players if it can be avoided. However, we must adhere to applicable regulations; in the discussed scenario, we must obtain this documentation before approving payouts.

I'm sorry for any inconvenience caused, and if we can assist you with any of this, please contact us at videoslotsteam@videoslots.com.

@DreamRJ -- What you describe is a declaration of wealth; it's similar but a bit different (there, you declare the origin of your funds). You may still be required to send proof of wealth at a later stage.

Have a nice evening.

Best regards,
Team Videoslots

Well as you know I wont be supplying SOW so you can just carry on with whatever you need to do, and this could of been avoided if youd quoted the relevant regulations and sent me a link instead of your staff just repeating emails regarding source of wealth and not discussing things further.

Im still not at all happy with the way you handled it but it seems you're adhering to regulations and doing what you must, I can understand that.

Maybe in future you could be a bit more on the ball with asking for SOW, I mean you had ample time to ask again as it was almost 30 days since you claim to of asked for it.

Obviously nobody is going to be happy with depositing the levels of money I have to then be told suddenly (bear in mind I didn't know I'd been requested to complete SOW) that they must show it now to be able to make their withdrawal.

I assume it's just a case of you now going through the motions and closing my account then paying out in about 6 months time?
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Ok so just got an email from Videoslots,
They've just repeated asking for SOW which as I said previously they claim to of asked for on the 30th October, yet despite not receiving it they allowed my deposits of £6.3k between then and the end of November until of course I tried to make this £1500 withdrawal.

So the videoslots team on here have just spent 2 weeks doing nothing and then just repeated what was said 2 weeks ago.

And as I've said previously "I "WILL NOT PROVIDE SOURCE OF WEALTH"
Purely on principle.

I'll be off to the Gambling Commission next I guess unless anyone knows any other route I can take?

Regards

Mona

Simple fact is. It's you who is delaying your payment.

Your welcome to stand by you principles, but give it a rest with the moaning, if that's the case.

They told you what they needed from you to pay you out, 2 weeks ago, so why are you bleating on (after doing naff all) that they have asked for the same stuff 2 weeks later?.

They will pay eventually, if you refuse to supply documentation, but their not gonna jump, because Ramona is still moaning (see what i did there).

You might as well get your SOW paperwork sorted, as you will be needing it for other casinos, else you will be in the same boat.

P.S The Gambling Commission do not look at individual cases
 

RamonaMc

Newbie member
Joined
Nov 28, 2020
Location
Essex
Simple fact is. It's you who is delaying your payment.

Your welcome to stand by you principles, but give it a rest with the moaning, if that's the case.

They told you what they needed from you to pay you out, 2 weeks ago, so why are you bleating on (after doing naff all) that they have asked for the same stuff 2 weeks later?.

They will pay eventually, if you refuse to supply documentation, but their not gonna jump, because Ramona is still moaning (see what i did there).

You might as well get your SOW paperwork sorted, as you will be needing it for other casinos, else you will be in the same boat.

P.S The Gambling Commission do not look at individual cases

I was updating the thread with information as I said I would.
If you dont like what I'm writing you can simply scroll on by without needing to try and insult me.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
They locked me out of it 2 days after I tried to make the withdrawal.

They should block you 30 days after they requested these SOW docs, if they did accept your deposits after that time, there is possible failure from their side but it doesn't really change fact that they need now discard their concerns (which is hard to do if they don't receive any new information from you) or seek consent from NCA to pay your withdrawal and then terminate customer relationship.

So quite sure if there is nothing silly done on your account which would make NCA take some further investigations, they should pay you your money but first have to follow this procedure.
 

RamonaMc

Newbie member
Joined
Nov 28, 2020
Location
Essex
They should block you 30 days after they requested these SOW docs, if they did accept your deposits after that time, there is possible failure from their side but it doesn't really change fact that they need now discard their concerns (which is hard to do if they don't receive any new information from you) or seek consent from NCA to pay your withdrawal and then terminate customer relationship.

So quite sure if there is nothing silly done on your account which would make NCA take some further investigations, they should pay you your money but first have to follow this procedure.


Theres no issues at all with anything on my account, all cards, bank details, ID etc were done and above board. I'll just have to wait for them to close my account and pay me out now.
It would appear to be 30 days from when they say they sent SOW but as I didn't receive it it's a hard point to argue, Either way I'd better not keep commenting as I'm just moaning to much for some members of the forum.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
I was updating the thread with information as I said I would.
If you dont like what I'm writing you can simply scroll on by without needing to try and insult me.
Have they actually told you this is a check for money laundering, or is it responsible gambling related?

Just also going to put this here so you are aware, Mr Wild is a senior member of staff at Videoslots, so when you replied to him saying Videoslots did this/that, he was already fully aware of that.

I don't see anything previous to Mr Wilds post on AML procedures to suggest that is the reason for the request.
 

RamonaMc

Newbie member
Joined
Nov 28, 2020
Location
Essex
Fair enough, But i bet i'm right that Casino support have locked your account due to manner in which you spoke to them, or hit them with barrage after barrage.

Very sure of yourself with absolutely no proof of anything you claim.
I mean at what point have I spoken badly to anyone on this entire thread?
I think you may want to take a look in the mirror first.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Fair enough, But i bet i'm right that Casino support have locked your account due to manner in which you spoke to them, or hit them with barrage after barrage.
Maybe it was a coincidence that they locked it after 30 days, which is when they legally have to?
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
If that was me I would just give them proof of wealth. No headaches, no arguments, get funds :thumbsup:
I think that depends on what the source of funds is.
We have a thread going at the moment for another casino where they are asking for bank statements from a third party, who refuses to supply them, and rightly so. Videoslots have stated in the past they would want copies of wills and suchlike if the money was from certain sources. I wouldn't supply SoW to anyone as I know it would be a nightmare. The exception was L&L, but that was only because we have Jan here and he understands the business, so understood what I submitted first time. You then go to the other extreme like Novibet where support can barely answer simple questions, so understand a more complex SoW wouldn't even be worth thinking about.
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
I think that depends on what the source of funds is.
We have a thread going at the moment for another casino where they are asking for bank statements from a third party, who refuses to supply them, and rightly so. Videoslots have stated in the past they would want copies of wills and suchlike if the money was from certain sources. I wouldn't supply SoW to anyone as I know it would be a nightmare. The exception was L&L, but that was only because we have Jan here and he understands the business, so understood what I submitted first time. You then go to the other extreme like Novibet where support can barely answer simple questions, so understand a more complex SoW wouldn't even be worth thinking about.

That is over the top for sure :eek2:

Why is a simple payslip not enough and proof it goes into your bank. I can see now why its so complicated for some :(
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
That is over the top for sure :eek2:

Why is a simple payslip not enough and proof it goes into your bank. I can see now why its so complicated for some :(
If you are self employed you wouldn't have payslips, you could have won money on the lottery, at another casino, been left money as an inheritance stuff like that, none would mean you had payslips :(

If, for example, you win a comp on the remarkable thread, some casinos (casumo for example) will expect you to get bank statements from the person who paid your winnings or try to refuse to pay you.
 

RamonaMc

Newbie member
Joined
Nov 28, 2020
Location
Essex
Below is the list of items Videoslots have asked me for, this is a direct copy of the email I received today.
Some people may think it's a reasonable request but I dont and that's all part of the reason I wont be supplying SOW.



For us to complete this process and to payout your pending withdrawal, please provide the relevant documentation listed below:

Employment income -payslip with a bank statement, documents confirming salary, and/or tax returns.
Inheritance Income -a copy of the will
Investments
Dispositions – legal agreements, bank statement
Property- evidence of title, copies of trust deeds
Ownership of business -audited accounts containing information on dividends
Confirmation from regulated professionals with knowledge such accountants,
lawyers etc.
or any other type of documents explaining your total net worth.

If you have any difficulty obtaining relevant documentation, please contact us.
 
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