Ok so just got an email from Videoslots,
They've just repeated asking for SOW which as I said previously they claim to of asked for on the 30th October, yet despite not receiving it they allowed my deposits of £6.3k between then and the end of November until of course I tried to make this £1500 withdrawal.
So the videoslots team on here have just spent 2 weeks doing nothing and then just repeated what was said 2 weeks ago.
And as I've said previously "I "WILL NOT PROVIDE SOURCE OF WEALTH"
Purely on principle.
I'll be off to the Gambling Commission next I guess unless anyone knows any other route I can take?
What you can do is wait. If you don't provide requested documents, casino probably file SAR and seek consent to pay out your balance terminate customer relationship.
Gambling Commission guidelines were linked to last page, with this current information in this thread and it seems these are followed, they just are not allowed to pay your withdrawal until they receive requested CDD documentation from you, or if you don't provide them, they make decision to pay your withdrawal or file SAR which is much more safe way for casino and then they usually get consent to pay you.
Can't see anything gambling commission could do, especially because they don't handle player complaints and with current information, this seem to be within these guidelines they expect casinos to follow.