This is a bit long winded so I'll shorten it as much as possible.
On the 30/31st October videoslots claim they emailed me asking for Source of wealth.(I've always had all my cards and bank accounts ect up to date and approved on the videoslots Dashboard). I didn't receive an email from them. During the month of November I deposited around £5.5k (No reminders about the source of wealth checks needed)
On 27th Novemeber I changed my bank card with them for deposits and withdrawals, they done this in about half an hour with no issues and yet again no mention of source of wealth needing to be done. That same night I deposited £700, a few hours later I clicked to make a withdrawal of £1500 and they didn't approve it.
I chased them the next day and they said they will not pay it until I complete source of wealth.
So later that day I made a deposit to see if they were blocking me from depositing due to lack of source of wealth and would you believe I was allowed to make a deposit!
This doesn't sit right with me in any way, I mean if they wont pay me out they shouldn't be allowing me to make a deposit either surely?? They still wont pay me out and have now blocked my account so I'm unable to log in
I've been in contact with them on here privately and they've not responded since last Friday so I'm not really sure where to go from here? Anyone had a similar issue or know the best route to go down?
Regards,
Mona
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On the 30/31st October videoslots claim they emailed me asking for Source of wealth.(I've always had all my cards and bank accounts ect up to date and approved on the videoslots Dashboard). I didn't receive an email from them. During the month of November I deposited around £5.5k (No reminders about the source of wealth checks needed)
On 27th Novemeber I changed my bank card with them for deposits and withdrawals, they done this in about half an hour with no issues and yet again no mention of source of wealth needing to be done. That same night I deposited £700, a few hours later I clicked to make a withdrawal of £1500 and they didn't approve it.
I chased them the next day and they said they will not pay it until I complete source of wealth.
So later that day I made a deposit to see if they were blocking me from depositing due to lack of source of wealth and would you believe I was allowed to make a deposit!
This doesn't sit right with me in any way, I mean if they wont pay me out they shouldn't be allowing me to make a deposit either surely?? They still wont pay me out and have now blocked my account so I'm unable to log in
I've been in contact with them on here privately and they've not responded since last Friday so I'm not really sure where to go from here? Anyone had a similar issue or know the best route to go down?
Regards,
Mona
See Related Threads:
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