Official Videoslots presents Battle of Slots!

[Valemort]

My real money games are being affected by this shambles.

While I appreciate Dan's efforts I'm getting seriously annoyed with this situation.

 

[paul7388]

Think they have cancelled them now.

Shame that they have had so many problems last couple of days when they are trying to do good offers for their players.

 

[Flyer187]

First time i managed to get in battles for ages and thinking of giving up lol

Back to Book of Dead for Round 2: Repeat or Revenge

 

[Dan.Videoslots]

Hello Everyone,

Unfortunately, we are cancelling the SNG Freerolls promotion for tonight and tomorrow.
This is due to unforeseen technical difficulties that we are working on solving.


Normal gameplay should be working as intended and there should not be any issues now when the promotion is cancelled.

I apologise for the inconvenience this has caused.

Best Regards,

Daniel.

 

[zellie]

oh no thanks for letting us know

 

[paul7388]

Thanks for the update.

Think thats the best thing to do. Hopefully you manage to get the problems sorted out

 

[Valemort]

Appreciate the updates Dan.

 

[Jd666]

Noooo, first time i have qualified for months :sob:

Oh well, the wellbeing of Videoslots come first and hope it all gets back to normal

 

[bebo67]

Pictures everyone running around @ VS, bumping into each other, a few Eff you thrown out, . Then saying SCREW IT! Time for a quick drink!

 

[nikantw]

Not just for 1 hour or 2, cancelled for a month!

Is it going to take a month to slolve the problems in the battles?
ATM no battle is getting paid:

 

[Buffalo Bill]

thanks for the info its much appreciated

 

[Ange1867]

Would these problems be affecting depositing by any chance? I'm currently waiting for live chat as I've made a deposit with my usual debit card but it's not showing on my account? Had the normal 'deposit successful' screen message but nothing in my balance. I trust it will be sorted out but it's a bit frustrating

 

[Trollet]

Hello VS!

So, the maintenance today didn't work out to good.
The site is lagging like crazy
You get logged out every now and then
You get errors during the battles and have to restart the game
And what i been reading: real play is just as bad... im not going to try now...

So i went to CS chat.. since i had been talking to them earlier today. Just to let them know. I said i would get back to them...
And im in queue... 2 before me... thats fine.. i don't mind waiting.. i understand that it's busy with all the problems..
Then someone answers my call.. and i say hello as always...no answer.. ok.. so i say i will just type.. and i do..
I wrote pretty much everything i said here.. At one point i see the cs typing, you can see that they are at the bottom of the chat, but 17!!!! mins later this person has not even said hello back!

Please, if you can't handle more calls, do NOT answer them. Im sure many with me are fine with some queue time when you know that many are waiting.
But, if you answer my CS chat.. i EXPECT someone to be there, and answer me... or atleast say something...
I played there some time now.. and never in my life did i expect that... was bad... just bad.

Trollet

 

[Dan.Videoslots]

Hello,

@Ange1867 I will contact you via PM, so I can ask you a few more questions.

@Trollet I will also contact you via Pm, so i can find out more about what happend .

Best Regards,

Daniel.

 

[Broke]

Hello Everyone,

Unfortunately, we are cancelling the SNG Freerolls promotion for tonight and tomorrow.
This is due to unforeseen technical difficulties that we are working on solving.


Normal gameplay should be working as intended and there should not be any issues now when the promotion is cancelled.

I apologise for the inconvenience this has caused.

Best Regards,

Daniel.

That's the right call in this situation. Maybe you could ditch those 10 player freerolls and roll with 30-40 player freerolls or something like that.

 

[Supababe]

Don't stress it.....That's life boys and girls... unforeseen issues that I'm sure VS are as frustrated at as we are.

Poor Dan... bet u wish u were still in Vegas x x x

 

[Supababe]

Forgot to say... although showing as a 'no win' calculating prizes in lobby... my frees spins on starburst are actually there in my rewards section so thank you x

 

[greylady]

I didn't even bother playing tonight, every time I attempted to register for a game, I was logged out. I logged back in and it just threw me out again.

Sorry but you are going to lose customers if the service carries on as it is doing, there are so many problems at the moment.

 

[Dan.Videoslots]

I didn't even bother playing tonight, every time I attempted to register for a game, I was logged out. I logged back in and it just threw me out again.

Sorry but you are going to lose customers if the service carries on as it is doing, there are so many problems at the moment.

Hi greylady,

We do understand and this is the reason why we had to cancel the Sit & Go Freerolls. We will now fix the technical issues we had while the promotions were active and also make sure that we have done all testing possible before we do this again.

The normal gameplay should now work. I will keep everyone posted when I have more updated.

Br,

Daniel

 

[greylady]

Hi greylady,

We do understand and this is the reason why we had to cancel the Sit & Go Freerolls. We will now fix the technical issues we had while the promotions were active and also make sure that we have done all testing possible before we do this again.

The normal gameplay should now work. I will keep everyone posted when I have more updated.

Br,

Daniel

It's fine - you said the other day VS had grown more than you expected so it's to be expected there will be problems with the servers, which I assume it is.

 

[Trollet]

Hello!

Just wanted to give Dan a huge STAR for taking the time to answer here. And for my answers by pm
You have always been on top of everything and i hope all at VS takes a "how to act in CS-class" from you

Trollet

 

[steveh35]

Some people need to grow up the site had technical issues deal with it, they are trying to sort it go and do something else if there are problems, no one is forcing people to sit in videoslots moaning about it find an alternative hobby until it is sorted.

I can't believe some of the childish moaning I have seen from people today particularly in the vs chat room because they can't play a free game that might win them 6 free games on a 10p slot.

It really is ridiculous to see it not as it Videoslots is the only thing you can do in the world.

Some people seem to think VS was deliberately fixing the server so they couldn't play and win anything.

I was wondering with some of the comments whether the people were old enough to even play at a casino.

 

[DreamRJ]

@dan - Here is one for you?

So it shows BloodSuckers 2 for the 3rd day of the freerolls. But I did a search and that slot is still not even listed?

Is that some sort of typo? Cos I know there is a bloodsuckers 2 slot. But VS and a lot of other casinos still dont have it. probably cos the casinos that do have an exclusive period of them only hosting it.

So was just curious as to which slot they will be on seeming bloodsuckers 2 is not listed?

Thanks

Also I am waiting for an update on that issue I told you about in the other thread about getting that cloudflare error on slots in real and battles.

Thanks again

 

[Dan.Videoslots]

Hi DreamRJ,

This slot will be released tomorrow so it will be available during the day. We are still investigating the issue that you have reported and I will come back to you when I know more.

Br,

Daniel

 

[DreamRJ]

Hi DreamRJ,

This slow will be released tomorrow so it will be available during the day. We are still investigating the issue that you have reported and I will come back to you when I know more.

Br,

Daniel

Ok thanks dan much appreciated as always

 

[nikantw]

Some people need to grow up the site had technical issues deal with it, they are trying to sort it go and do something else if there are problems, no one is forcing people to sit in videoslots moaning about it find an alternative hobby until it is sorted.

I can't believe some of the childish moaning I have seen from people today particularly in the vs chat room because they can't play a free game that might win them 6 free games on a 10p slot.

It really is ridiculous to see it not as it Videoslots is the only thing you can do in the world.

Some people seem to think VS was deliberately fixing the server so they couldn't play and win anything.

I was wondering with some of the comments whether the people were old enough to even play at a casino.

Maybe you have a point about the chats, don't know, didn't read any. But your comments are completely out of place if they are directed towards what has been written in this thread.
Almost all here just reported problems and asked for infotmation. If some here got upset about cancelled freerolls is because they are very good! We love them!

Most posts show some understanding, some say thank you like the one just above yours. Should that person "grow up"?
Seriously I was offended at first, but then I figured you must have read something really upsetting in VS chats.

 

[DreamRJ]

Maybe you have a point about the chats, don't know, didn't read any. But your comments are completely out of place if they are directed towards what has been written in this thread.
Almost all here just reported problems and asked for infotmation. If some here got upset about cancelled freerolls is because they are very good! We love them!

Most posts show some understanding, some say thank you like the one just above yours. Should that person "grow up"?
Seriously I was offended at first, but then I figure you must have read something really upsetting in VS chats.

I wasn't on for them today anyway. But I can say that there is a lot of people that do say some really crazy things in the freeroll chats. I for one have seen a lot of moaning and whining. And I partly agree with steve and I to find it really annoying. I mean they are freerolls. VS could easily decide never to do them ever again if they really wanted too. Some people just go crazy over free stuff. Most people that probably do play them hardly even deposit at VS too. So that also adds fuel to the fire.

People that deposit a shit tonne of money at VS is basically paying for the freeloaders as well. They probably only deposit once every 14 days and even then it is probably min deposits and the rest they manage to do that 200 WR on winnings from the freerolls.

So yeah stop complaining people and be thankful you even have them to play. And one last thing. Things break. Nothing works right all the time. So get of your high horses. Think before you moan/complain in the future, the only one who looks bad is yourself.

 

[colinsunderland]

People in freerolls are nuts half the time.

I put my thoughts on the recent changes to the freerolls in the free spins thread so won't bother repeating them here

I can't get my head round how tonight happened though. Theres always lag during these battles, but surely VS have load balancing in place. If they need more servers to be able to run the battles you would think they would have been bought and installed by now, or they wouldn't put more major battles on like this until they were, so I would guess the problems are more likely configuration based.

 

[DreamRJ]

People in freerolls are nuts half the time.

I put my thoughts on the recent changes to the freerolls in the free spins thread so won't bother repeating them here

I can't get my head round how tonight happened though. Theres always lag during these battles, but surely VS have load balancing in place. If they need more servers to be able to run the battles you would think they would have been bought and installed by now, or they wouldn't put more major battles on like this until they were, so I would guess the problems are more likely configuration based.

Yes you would think that too. But it could also just be an oversight. Underestimating the server load required to host them. if 1000 players keep refreshing the site that causes a lot of issues and lag in itself. Yes they should get more servers as well. But maybe they do and maybe your right. It might be down to configuration issues. But it might also be down to cloudflare too. Cos now every connection goes through cloudflare. And that too causes a lot more issues. As the issue I have been getting where I get cloudflare error on some slots.

 

[colinsunderland]

Yes you would think that too. But it could also just be an oversight. Underestimating the server load required to host them. if 1000 players keep refreshing the site that causes a lot of issues and lag in itself. Yes they should get more servers as well. But maybe they do and maybe your right. It might be down to configuration issues. But it might also be down to cloudflare too. Cos now every connection goes through cloudflare. And that too causes a lot more issues. As the issue I have been getting where I get cloudflare error on some slots.

They have ran enough to be able to estimate the server load I would have thought. You look at the max number of players who qualify, add on a percentage for who are playing real money on top of that, if servers can handle it, great, if not, fix the problem before you run any more. You don't keep running them when there are problems every time they are ran, which doesn't just piss freeroll players off, it pisses paying customers off too . I very much doubt cloudflare caused it.

Having said that, annoying as it is, cancelling the rest of them was 100% the correct decision. Whatever the reason, the whole site was unusable, and doing what they did fixed that, and that should be the priority.

Hopefully things are fixed before they are attempted again

 

[nikantw]

I wasn't on for them today anyway. But I can say that there is a lot of people that do say some really crazy things in the freeroll chats. I for one have seen a lot of moaning and whining.

Yes, some crazy things there sometimes, many good ones too. Most time I enjoy the play and don't read them.

And I partly agree with steve and I to find it really annoying.

It's easy not to read them, for me anyway.

I mean they are freerolls. VS could easily decide never to do them ever again if they really wanted too.

Not that simple, but yes they could stop them and be like any other casino.

Some people just go crazy over free stuff.

Not free.

Most people that probably do play them hardly even deposit at VS too.

No, they probably only deposit at VS, just maybe not more than 1000 per month.

So that also adds fuel to the fire.

"That" not true, but some people thinking "that" is true get upset over nothing.

People that deposit a shit tonne of money at VS is basically paying for the freeloaders as well.

Not true. Most lose and a few win, freerolls or no freerolls, thats all.

They probably only deposit once every 14 days and even then it is probably min deposits and the rest they manage to do that 200 WR on winnings from the freerolls.

Not true. Most deposit everything they have, just getting more playtime one week than another.

So yeah stop complaining people and be thankful you even have them to play.

All are thankful I believe. Some just complain a lot and some are just a......s.

And one last thing. Things break. Nothing works right all the time.

Shit happens. But sometimes, there is someone responsible.

So get of your high horses. Think before you moan/complain in the future, the only one who looks bad is yourself.

Isn’t that a bit harsh? Who are you referring too? Everybody that doesn’t have 1000s to deposit every month? Everybody that plays freerolls? Everybody that says anything else than “thank you VS”? Most of us will “get on our high horse” or moan a bit at some point. We just need someone then to give us a better perspective, another point of view.

And of course, there will always be some a....s!

 

[DreamRJ]

@nikantw - Just because you think parts of my post was untrue doesn't meant others do too. Everyone has their own opinion and that was mine and yours was yours. So I got nothing further to say.

 

[Fiekie247]

So I know there had been technical issues and lagging and logging in and out of videoslots.

@Dan - Does this mean Blood Suckers 2 will continue as normal or will we get an update once all technical issues are resolved?

Thanks

 

[Dan.Videoslots]

So I know there had been technical issues and lagging and logging in and out of videoslots.

@Dan - Does this mean Blood Suckers 2 will continue as normal or will we get an update once all technical issues are resolved?

Thanks

Hi Fiekie247,

I regret to inform you that the Happy Hour Sit & Go freerolls have been cancelled.

Thank you all for your patience and I will give you all an update once all the technical issues have been resolved.

Br,

Daniel

 

[Supababe]

Thought of the day....
I once worked for an employer who decided one year to give all of her staff an extra paid day off in December. Being a mum herself she knew how chaotic Christmas shopping was and wanted her employees to have a little less stress as it would be quieter
She did this for 2 or 3 years but as staff numbers grew and budgets tightened she found, one year, unable to do this for the staff.

This led to mass grumbling and discontent as ppl felt that something had been taken away, rather than seeing it as an added bonus.

When I read about Tues bonus codes (yes I have had a moan previously too) and free roll battles I can't help recalling this story...

 

[DreamRJ]

Thought of the day....
I once worked for an employer who decided one year to give all of her staff an extra paid day off in December. Being a mum herself she knew how chaotic Christmas shopping was and wanted her employees to have a little less stress as it would be quieter
She did this for 2 or 3 years but as staff numbers grew and budgets tightened she found, one year, unable to do this for the staff.

This led to mass grumbling and discontent as ppl felt that something had been taken away, rather than seeing it as an added bonus.

When I read about Tues bonus codes (yes I have had a moan previously too) and free roll battles I can't help recalling this story...

So you compare it to VS cancelling the S&G freerolls and have a moan about it in the process? You should be thankful they do these special S&G freerolls in the first place.

 

[interlog]

So you compare it to VS cancelling the S&G freerolls and have a moan about it in the process? You should be thankful they do these special S&G freerolls in the first place.

Not when these battles are in lieu for deposit match bonuses that other casinos give out as player retention. Because that is what these battles are - a player retention tool.

 

[nikantw]

Thought of the day....
I once worked for an employer who decided one year to give all of her staff an extra paid day off in December. Being a mum herself she knew how chaotic Christmas shopping was and wanted her employees to have a little less stress as it would be quieter
She did this for 2 or 3 years but as staff numbers grew and budgets tightened she found, one year, unable to do this for the staff.

This led to mass grumbling and discontent as ppl felt that something had been taken away, rather than seeing it as an added bonus.

When I read about Tues bonus codes (yes I have had a moan previously too) and free roll battles I can't help recalling this story...

So you compare it to VS cancelling the S&G freerolls and have a moan about it in the process? You should be thankful they do these special S&G freerolls in the first place.

Cmon @DreamRJ. That was anti-moaning!

This is at VS now:



They were not minor but...
Things will be back up and running better than before very soon!

 

[Supababe]

So you compare it to VS cancelling the S&G freerolls and have a moan about it in the process? You should be thankful they do these special S&G freerolls in the first place.

How am I having a moan about it? Guess you missed my point...

 

[DreamRJ]

Not when these battles are in lieu for deposit match bonuses that other casinos give out as player retention. Because that is what these battles are - a player retention tool.

Well maybe that is your opinion that they are an aspect of player retention. I have had many phone calls with Jonathan in the loyalty team And i recall him saying that the freerolls are extras and are not part of the loyalty side at all. As they have the race/cashback and achievements where you get the rewards from. And also the fact they are all wager free.

I spent hours on the phone to Jonathan as well. The battles when they was first introduced was merely to give something new and different and an extra way to give some more freebies on top of the other freebies they give. Yes I have complained about the loyalty in many posts before. But I do not get mad or upset when I can not play them, cos they are not a sure way to get anything back from them. especially now since there is a thousand players in nearly every battle now. This makes winning a few spins more harder. Unlike when they was new in the first few months. You could easily win some free spins in them like 3 or 4 times a day. now your lucky to win some every 3 or 4 days.

 

[DreamRJ]

How am I having a moan about it? Guess you missed my point...

When i first read your post, I just had a sense it was a bit of a moan was all. my apologies if that was not the case

 

[colinsunderland]

Well maybe that is your opinion that they are an aspect of player retention. I have had many phone calls with Jonathan in the loyalty team And i recall him saying that the freerolls are extras and are not part of the loyalty side at all. As they have the race/cashback and achievements where you get the rewards from. And also the fact they are all wager free.

If that is correct then videoslots loyalty / retention is easily the worst I can think of.
However whatever he says they are part of their retention package, otherwise why have wagering entry requirements. They are there to tempt people to play. If it was just an extra, then why not just say deposit £50, rather than deposit and wager.

 

[DreamRJ]

If that is correct then videoslots loyalty / retention is easily the worst I can think of.
However whatever he says they are part of their retention package, otherwise why have wagering entry requirements. They are there to tempt people to play. If it was just an extra, then why not just say deposit £50, rather than deposit and wager.

Because the wager is clearly there to stop every freeloader that never deposits to play them. Why else? I on the other hand deposit a lot at VS every month. It is my number 1 casino.

You might also notice that they relax the wager rule sometimes. Sometimes it is wager £500, And currently it is wager £200. And the reason why they wouldn't make it just deposit is because you would then get people who would just deposit that amount stated and then withdrawing it straight away without even playing.

And I haven't read their Terms in a long time so not sure if they have a rule that stops players from being allowed to do this. Usually most casinos have a rule that you cant deposit and then withdraw without playing your deposit through once. But we all know every casino have their own rules.

 

[colinsunderland]

Because the wager is clearly there to stop every freeloader that never deposits to play them. Why else? I on the other hand deposit a lot at VS every month. It is my number 1 casino.

Why else? As a customer retention tool. I do too and its my number one casino too.

You might also notice that they relax the wager rule sometimes. Sometimes it is wager £500, And currently it is wager £200. And the reason why they wouldn't make it just deposit is because you would then get people who would just deposit that amount stated and then withdrawing it straight away without even playing.

And I haven't read their Terms in a long time so not sure if they have a rule that stops players from being allowed to do this. Usually most casinos have a rule that you cant deposit and then withdraw without playing your deposit through once. But we all know every casino have their own rules.

Any European casino has this rule, you have to wager your deposits once. Its part of AML laws so they don't have a choice. Some casinos have a 2x rule, which isn't needed and only serves to maximize their profits. So if it was just extras for depositing players they could easily change it to 'deposit xx over xx days to qualify, the wagering requirements are there to keep people playing.

I have never known them change the WR to £200, I must have missed that, do you have a link please? Unless you mean the happy hour/battle weekend promotions, but they have always been £200 as far as I'm aware.

 

[DreamRJ]

Why else? As a customer retention tool. I do too and its my number one casino too.



Any European casino has this rule, you have to wager your deposits once. Its part of AML laws so they don't have a choice. Some casinos have a 2x rule, which isn't needed and only serves to maximize their profits. So if it was just extras for depositing players they could easily change it to 'deposit xx over xx days to qualify, the wagering requirements are there to keep people playing.

I have never known them change the WR to £200, I must have missed that, do you have a link please? Unless you mean the happy hour/battle weekend promotions, but they have always been £200 as far as I'm aware.

No I do not have a link. But I can assure you that it changes often between being wager 500 and wager 200. I know because I have had that pop up message time and time again when i try to join them when I haven't had any funds to deposit and play for a week, that states one or the other. I will try and screenshot them next time i get them to prove it to you. If I remember!

 

[paul7388]

The battles always have 500 needed to be wagered except one daily one at 7.15 pm that has a 200 wagering required which might explain why you see the 2 different messages

 

[DreamRJ]

The battles always have 500 needed to be wagered except one daily one at 7.15 pm that has a 200 wagering required which might explain why you see the 2 different messages

So that explains that then Thanks

 

[Dan.Videoslots]

Hi all,

We are aware that the chat is sometimes not what it should be and we are working on cleaning up the Battle of Slots chat.

Br,

Daniel

 

[DreamRJ]

Hi all,

We are aware that the chat is sometimes not what it should be and we are working on cleaning up the Battle of Slots chat.

Br,

Daniel

And how will you go about doing that? I am all ears hahaha, Because without censoring most words etc, that is something that is extremely hard to manage. And only other approach would be to disable the battle chat. It might even help with server load slightly too. And I know text is not really too heavy on server load as a web dev myself. But it all counts to minimise server load anyway

 

[nikantw]

JGslots is playing live now Blood Suckers 2 in VS and it is amazing!
If they manage to make a BS2 weekend it will be epic!! :clap: