I never even thought of asking as its Cashback that is your "comp" every week - then I checked my deposit history and realised that I'd deposited 4K in a few months with zero withdrawal - only had the one and that was a week or so ago for $975.
So over the last couple of months I have asked only to be told that all I'll get is the Cashback - only two three times did I get 10 fs plus 2x Cashback next 50 spins. Overall I have FL to give you decent comps when valid ie nightmare sessions - and without making you feel like you have to beg.
With all due respect but 4K in a few months is not that much as it converts to "just" a few hundred every week. Cashback, Race, Tuesday FS, Free Battles cover there the possible comps, which in my view is reasonably rewarded. However, worth a few extras if the RTP has been low throughout.
Typically a casino can support a 25-30% deposit/comp ratio, and this is for those where the comps come with WR. Since VS has all goodies WR free, they can only sustain about 5-10%, hence making it more difficult to credit extra comps. But when they do, they come with a 25x WR which is pretty low compared to others.
Kenny has been very fair in that respect, can only speak for me though. Never had a comp declined after a horrible session or a longer period of continued losses.
FL has a pretty good VIP program, Jorn was my host for years. Played there heavily between 2001-2010. I was such a "big loser" that they invited me to go to their yearly cruises, didn't have to win the tickets in the usual raffles. But then i would deposit 2-3K/week, never made a withdrawal for over 5 years, you do the math...embarrassing, i know
My first withdrawal was in 2007, the same year i discovered that you can be comped, never knew or asked until then as FL would have match promos like depo 3K, get 1.5K in comps which you could claim over multiple deposits. So i thought that would be as much as i can have. Until i went to the first cruise in 2007 and met personally the whole team from Jo'burg. From then on i would be onto my host every time after a losing session, short SMS to his mobile and he would credit my account within a few minutes

..... 500-1000 comps were the norm back then, nowadays that won't happen.
Stopped playing there when they removed flushing, introduced pending periods and stopped payments within a few hours for VIPs . They still do it for what they call "SuperVIPs".
