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Official Videoslots presents Battle of Slots!

dolores said:
when i play bod, is everytime after winning the freespins, a credit of 0,3 til ,07 gone??
Click to expand...
Check if you are opt-in for the "My Weekend Booster".
It was happening to me as well and turns out the weekend booster takes a small percentage of your winnings and adds it to the vault.
 
Click here for our Videoslots Review
Read more about Videoslots in our in-depth review
dolores said:
@Team.Videoslots

i won Freespins in Bod before the maintenance worth €50 and then the site went down!

when it was working again and i opened the game again, the freespins plus the 50,- winnings seems to be gone!!
I load and load the game, but it was still gone..

then i continued to play the game for 5 minutes now, and suddenly in the middle of playing, the money was added to my account..

thanks, but very strange..


another question @Team.Videoslots

when i play bod, is everytime after winning the freespins, a credit of 0,3 til ,07 gone??

thanks for answering that!!
Click to expand...
i mean, why after winning bod freespins is subtracting every time these few cents??
 
Itaghai said:
@Team.Videoslots Can you have a look into this battle (Battle ID: 3756927) placements?
Looking at Round 3, it looks like the last-placed player got the 3rd round ticket.
View attachment 173777
Click to expand...
Hey Itaghai,

I've checked, and the rewards were paid out correctly according to final scores, but the scores in the lobby hasn't updated correct here it seems, perhaps due to 1 of the participants having an active round still at the time it ended or related to site entering maintenance at the time.

This player managed to surpass you in score at the finish line ending with a score 3555.

Kind regards.
Team Videoslots.
 
dolores said:
@Team.Videoslots

i won Freespins in Bod before the maintenance worth €50 and then the site went down!

when it was working again and i opened the game again, the freespins plus the 50,- winnings seems to be gone!!
I load and load the game, but it was still gone..

then i continued to play the game for 5 minutes now, and suddenly in the middle of playing, the money was added to my account..

thanks, but very strange..


another question @Team.Videoslots

when i play bod, is everytime after winning the freespins, a credit of 0,3 til ,07 gone??

thanks for answering that!!
Click to expand...
Hi dolores,

Dependent on the provider, freespins unplayed auto finish within a couple of minutes or midnight, so the money being added a bit later seems like the spins finished themselves in this case.
You should still be able to see the spins from the game's history / last played feature to confirm if needed.

For the other question, it sounds like it's the weekend booster storing part of your winnings for later. You can to go "My Profile → Account History" And see in the "Other Transactions" part and when part of winnings are subtracted for this feature, and go into "My Profile → My Weekend Booster" to configure your settings for this feature.

Kind regards.
Team Videoslots.
 
Team.Videoslots said:
Hey Itaghai,

I've checked, and the rewards were paid out correctly according to final scores, but the scores in the lobby hasn't updated correct here it seems, perhaps due to 1 of the participants having an active round still at the time it ended or related to site entering maintenance at the time.

This player managed to surpass you in score at the finish line ending with a score 3555.

Kind regards.
Team Videoslots.
Click to expand...
Thank you for clarifying.
 
Video_Poker_Pro said:
Thanxs for the info, do you know it there is a site you can se when this things happen or?
Click to expand...
I don't think the providers release any public changelog, the affiliates like VS might receive it when they do an update but not the players, however, you can always check their demo on the official website.

In this case, you could play it here:
You do not have permission to view link Log in or register now.

Then click on Play Game and test it out.
 
Itaghai said:
I don't think the providers release any public changelog, the affiliates like VS might receive it when they do an update but not the players, however, you can always check their demo on the official website.

In this case, you could play it here:
You do not have permission to view link Log in or register now.

Then click on Play Game and test it out.
Click to expand...
Great thanks
 
Hi everyone,

Below are all the details for this month’s Grand Final Battle with a guaranteed prize pool of €30,000 and Sunday Satellite Battles.

1665154985579.webp


Grand Final Battle Details:
  • Date: Sunday 30th October 2022
  • Time: 00:01 - 23:59 GMT
  • Game: Wolf Gold from Pragmatic Play
  • Bet Level: €0.25
  • Buy-In: €110
  • Spins: 400
  • Last Buy-In: 30 minutes before the end of the Battle
  • Guaranteed Prize Pool: €30,000
  • Requirements: To participate players need to have deposited €20 or more and collected 2,500XP in the last 30 days before the start of this Battle.
Sunday Satellite Battle Details:
  • Dates: 4 Sundays in October
  • Time: 18:00 - 20:00 GMT
  • 09/OCT: Gordon Ramsay’s Hell’s Kitchen (NetEnt) €0.20
  • 16/OCT: Fruit Party 2 (Pragmatic Play) € 0.20
  • 23/OCT: Honey Rush (Play'n GO) € 0.20
  • 30/OCT: Rock Vegas (Pragmatic Play) € 0.20
  • Buy-In: €0
  • Spins: 100
  • Requirements: To participate players need to have deposited €20 or more and collected 2,500XP in the last 30 days before the start of these Battles.
You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots
 
Hi all,
All maintenance for today has now been completed, meaning the select users who were unable to login still after the first maintenance should now be able to log in as well.
Should you still received maintenance message, or message advising to log in after 18:00, then please clear cookies and cache in your browser, as cookies and cache from session where maintenance was still in effect could make these message incorrectly show up still.

Thanks for your patience, and sorry for the inconvenience.

Please feel welcome to reach out here or to our live chat if you experience any issues or have any questions.

Kind regards.
Team Videosltos.
 
@Team.Videoslots Please, move away from Moonlight Wolves in the next events.

Mine is bugged, it gave an error and now I'm unable to open it to complete the remaining spins.
I'm able to open the game if it's outside the battles so I guess the restoring of the round just got stuck.

If you want to forward the issue to Leander, give them the following information, they might be able to trace back the error.

Post request:
You do not have permission to view link Log in or register now.

1665174787439.png

Edit: Forgot to add the image of where it gets stuck.
1665174902713.webp


Also, it's able to fetch the current balance and all the account data, so it's an issue when trying to recover from the last spin.
 
Reelsoffun said:
@Team.Videoslots

I see the getting a feature on the last spin bug is still an issue? Just got the feature on last spin on the legacy of dead 500 friday freerolls and it didnt give the chance to click start just ended battle :( without being able to play it
Click to expand...
Hi @Reelsoffun

Apologises for the issue.

Could you please send us email via [email protected] regarding this so we can look into this for you?

Thank you in advance!

Kind regards,
Team Videoslots
 
Hi @09237653

We have had very few contacts regarding this issue so it has gone unnoticed. But we are looking into it now.

The last Battle with the issue is still going on. We are looking into it if we can manage to fix the prizes before it ends (in 30 minutes).

If you had broken spins or any other issues, just contact us and we'll get them changed to the correct game. You can email us [email protected] .

Kind regards,
Team Videoslots
 
@Team.Videoslots My account got affected by some bug, when I logged in it showed up the Terms and Conditions and the account was reset, all the XP, balance, and everything.

Are you able to restore it?

Edit: it's working again.
 
Last edited:
Itaghai said:
@Team.Videoslots My account got affected by some bug, when I logged in it showed up the Terms and Conditions and the account was reset, all the XP, balance, and everything.

Are you able to restore it?

Edit: it's working again.
Click to expand...
Although the balance is back and it looks fine at the first glance, it still bugged when I join a battle:
1665316681657.png



Edit: Fixed
 
Last edited:
Hi @Itaghai

There was some hickups with one of the servers and the account status didn't show correctly.

I have checked your account and it seems to be ok again. Let us know if you still experience issues.

Edit: Looks like the Battles are working also.

Kind regards,
Team Videoslots
 
Itaghai said:
Is the website lagging for anyone else or it's just me?
Click to expand...
Hello there!

We are aware of the issue and are working hard to fix them as soon as possible.

If you've encountered any issues or require further information, please contact our support team via Live Chat, or by email [email protected].

We are very sorry for this inconvenience and thank you all for your patience.

Kind regards,
Team Videoslots
 
09237653 said:
Its been a bit shaky since the 75 ticket battle started, managed to finish that and now the midas golden touch battle is unplayable.
edit: its working again now.
Click to expand...
Hello there!

Thank you for your feedback.

Would you please clarify by coming in our live chat what do you mean for "unplayable?". Like this we can look into the issue and work on a fix.

Thank you and Best Regards,

Team Videoslots.
 
Hi guys,

We are still having issues with one server that will affect some customers. Our tech team is on it but it might take few hours to get it working normally again. If you happen to be one of the group, you might get "Maintenance" page until the issue has been fixed.

Most of the customers should be able to access and play normally.

We apologise for the inconvenience.

Kind regards,
Team Videoslots
 
Team.Videoslots said:
Hello there!

Thank you for your feedback.

Would you please clarify by coming in our live chat what do you mean for "unplayable?". Like this we can look into the issue and work on a fix.

Thank you and Best Regards,

Team Videoslots.
Click to expand...
The battle would load up and you could do maybe 1-2 spins if lucky but then you would get an in game connection error.
 
Hi everyone,

Here’s the information about tomorrow's Tuesday Madness Battle on Chilli Heat Megaways from Pragmatic Play starting from 00:01 to 23:59 GMT with an added prize pool of €15,000.

1665389375274.png


Battle Details
  • Date: Tuesday 11th October 2022
  • Times: 00:01 - 23:59 GMT
  • Game: Chilli Heat Megaways (Pragmatic Play) €0.20
  • Buy-In: €1.00
  • Spins: 100 Spins
  • Added Prize Pool: €15,000 which will increase with every €1 buy-in. Prizes are wager-free.
  • Requirements: To be able to participate, players need to have deposited at least €20 and earned 2,500XP in the last 30 days before the start of this Battle.
You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots
 
scott dickson said:
@Team.Videoslots do you have to use wild West zone in tonight's frenzy battle? I never even got to activate my rewards from the battle weekend since the game broke and now they are expired and the game still doesn't work
Click to expand...
Hi @scott dickson

I have just sent you an email regarding this.

Could you review it as your earliest convenience.

Thank you in advance!

Kind regards,
Team Videoslots
 
Team.Videoslots said:
Hi @scott dickson

I have just sent you an email regarding this.

Could you review it as your earliest convenience.

Thank you in advance!

Kind regards,
Team Videoslots
Click to expand...
i have replied thanks.

for frenzy monday can we not get a 10 man and a 30 man battle at 1800 then add the other 2 battles at 2000 instead of adding 1 every hour? 1 hour for the last 30man battle just is not enough time when u factor in all the non spinners, site lag and site downtime etc
 
Video_Poker_Pro said:
Im not sitting 4h to play Lucky McGee's Superslice Swirl (RAW) Feel bad for players that have to make 20£ deposit and 2500xp
Click to expand...
There is one good thing. Game doesn't reset between free spins-sets. So if you have a good amount of rewards it's possible to collect necessary coins and after free spins just go to the game and open some feature. I guess the lowest one is only realistic one but still.
 
Hi everyone,

Please see the below details for tonight’s Sit & Go Battles.

1665410489944.webp


Frenzy Mondays!

Forget Monday Blues and say hello to Frenzy Mondays! We’re bringing you four Battles to boost your Monday and kickstart your week with the opportunity to win some Extra Spins. Every Monday, we’re inviting you to join four Battles on four awesome slots, from 18:00 to 22:00 GMT.
  • Date: Monday 10th of October 2022
  • Battle type: Sit & Go Freerolls
  • Maximum number of players per Battle: 10 & 30
  • Spins: 25
  • Duration per Battle: 10 minutes
  • Requirements: To be able to participate, players need to have deposited at least €20 and earned 2,500XP in the last 30 days before the start of these Battles.
Time​
Battle Type​
Game​
Bet Level​
18:00 – 22:00 GMT​
10-man Battles​
Lucky McGee’s Superslice Swirl
(RAW)​
€0.10​
19:00 – 22:00 GMT​
30-man Battles​
Wild West Zone – Dynamic Ways
(Leander)​
€0.20​
20:00 – 22:00 GMT​
10-man Battles​
Big Bass Splash
(Pragmatic Play)​
€0.10​
21:00 – 22:00 GMT​
30-man Battles​
Phoenix Reborn
(Play’n GO)​
€0.20​

Prize Structure
  • 10-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins. Extra Spins are wager-free.
  • 30-man Battles: 1st-3rd Place: 6 Extra Spins, 4th-6th Place: 5 Extra spins, 7th-9th Place: 4 Extra Spins. Extra Spins are wager-free

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots
 
anddi32 said:
There is one good thing. Game doesn't reset between free spins-sets. So if you have a good amount of rewards it's possible to collect necessary coins and after free spins just go to the game and open some feature. I guess the lowest one is only realistic one but still.
Click to expand...

If they use the game enough you can possibly save for the top feature, whether it will be worth it, who knows? (Bottom feature paid me £1.80 when I did what you suggest)

Take a look at the bonus buy options when playing the battles, you cannot use them but it may give a rough idea of what to expect by way of return, can't fully remember but I vaguely recall it was something like 350x to buy the highest bonus.
 
Pixie said:
@Team.Videoslots Have you found a solution to the problems I had with my account? I don't want to deposit money if the problems persist. And one more thing - I won 30 free spins on Thursday's Dazzle Me Megaways but they didn't work so I spoke to the chat and they were going to check but I haven't heard anything yet, can you look into it?
Click to expand...
Hi @Pixie

Unfortunately there is no update regarding the missing balance/activity issue from last week.

We are working on a fix for this, so hopefully this will be resolved soon.

Regarding the free spins, this has been fixed now and I have emailed you with more information.

Kind regards,
Team Videoslots
 
@Team.Videoslots My Xp has not counted for a few days now, is this just a visual bug? is this what you mean by balance/activity issue?

according to the current XP on my profile my battle access will run out tonight but I have def played enough for it not to run out and should have about a week left by my calculation (will find out tonight @ 00.15)
 
09237653 said:
@Team.Videoslots My Xp has not counted for a few days now, is this just a visual bug? is this what you mean by balance/activity issue?

according to the current XP on my profile my battle access will run out tonight but I have def played enough for it not to run out and should have about a week left by my calculation (will find out tonight @ 00.15)
Click to expand...

Hi @09237653

We released a fix for this few hours ago. Are you still experiencing the issue?

Private message us if you are still having the issue and include your Videoslots username in the message.

Thanks in advance.

Kind regards,
Team Videoslots
 
Team.Videoslots said:
Hi again @09237653

I did some deeper look and to me it seems that you do have enough XP points till next weekend.

Lets hope the Freerolls will work tonight.

But I have escalated your case to our developers anyways.

Kind regards,
Team Videoslots
Click to expand...
Thanks , will find out later, XP is accumulating now as it should after a few test spins just still not showing that missing 549.37.
 
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