Official Videoslots presents Battle of Slots!

[Kroffe]

Hi @Reelsoffun and all,

We are still working on a more permanent fix to the recurring issues in battle prizes not paying out and in the meantime the customers have been reporting any affected ones to customer support - if you still come across you should kindly raise either in here or to customer service.

The other issues we experienced in battles during the weekend were also identified and fixed.

We greatly appreciate your patience guys, and will keep you posted.

Best regards,
Team Videoslots

The Hot Fiesta freeroll did not pay out any prizes.
I cant see the battle in my history now, so i cant give you the battle-id.

 

[wyder33]

Before logging in :

After logging in :

The point is that all depositor, be it from Canada, Germany, Sweden, Poland, etc., we put together this "cake" in the form of winnings but not all get the same piece. (fewer battles = less chance of winning)

Second point:
I think that the problem of players who do not spin may be due to incorrectly set spacing between pop-ups. One informs about the start of the battle and the other one about the successful registration process. It often happens that the second (smaller) window pops up right after the first (larger) window, thus closing it. Some players may not spins unknowingly because they do not know that the battle has started. They only get information about successful registration. Some of the slackers may not be in the "my battles" tab?

 

[YouTubeSlots]

Frenzy is always this way mate, 10 man to start, 30 man for 2nd and 4th games, 10 man for 3rd game.

Battle weekends vary now, the full 48h was on Christmas day / Boxing day

Am i missing something, I always thought there were 10 man adn 30 man battles launched at once. Maybe im tripping then

I wish they would keep the full 48 hour so we get the most value but i wont hold my breath.

 

[09237653]

The Reactoonz 7500 spins battle from Friday has paid out twice now, received two sets of 10fs from it, same thing happened last week with a Rise of Olympus battle. Not complaining but just thought I'd let you know.

 

[tooky]

tuesday madness prizes didnt arrive @Team.Videoslots

 

[dionysus]

tuesday madness prizes didnt arrive @Team.Videoslots

are you sure? there's a new $25 in my acct i cant see being from anywhere else

 

[Tirilej]

tuesday madness prizes didnt arrive @Team.Videoslots

I got mine but I got too much. €220 instead of €90. I guess I got yours too then

I reported it so I hope they will correct it tomorrow. Be careful if you know you should have got less. They have the right to ask for it.

 

[tooky]

Not even info about what place I finished

 

[Tirilej]

Something is clearly wrong. I ended up in 27th place but when I check it says I was in 8. You will not be the only one then and they will have a hell sorting this battle.
Many will use the money that doesn't belong to them and many will not have been paid at all.

 

[wyder33]

I also didn't get anything for Tuesday's madness despite taking about 140-150 places.
This is getting less and less funny. All this time i can't deal with this problem. It seems to me that it will be a long time before they settle properly. Especially since some people got too much.

 

[brbns]

Same thing here, finished around 160th and got nothing.

 

[wyder33]

Change the team responsible for solving this problem as they are clearly not coping with it. Plus, they will lead to financial problems as people will just stop gambling for you.

edit.
It is as if the system would bypass some of the participants. I don't even have this battle in the "my battle" tab. The system decided that I did not take part in it.

 

[tooky]

I cant see the battle on 'my battles' on pc either. On phone it shows only 750 people participated.

 

[bas3addict]

Anyone waiting for Thier Tuesday madness money will be waiting until the morning too I stayed awake especially

 

[wth1920]

A bit strange that the battle just vanished from "my battles" section after 00:00 CET. I know that there were about 2500 registered participants with 15 min left.

 

[bas3addict]

A bit strange that the battle just vanished from "my battles" section after 00:00 CET. I know that there were about 2500 registered participants with 15 min left.

Which one ?

 

[bas3addict]

Just catching up on this page of the thread, seems some of you got all sorts of extras on your madness battle then.. if it was me not to would I be happy to get extra, is be even more happy for it to pay normal but on time.. I deposited about £50 yesterday coz I decent score on dog house, so I blitz through my £50 (which it inevitably ate up) thinking "I'm ok coz I'll have my battle winnings" nope not happening.. and if it's anything like the wait I had for my doom of dead spins last week I'm gonna stuck waiting for 3 days not being able to spin, having to suffer bad scores on the 2 hourly's.. Vs it's really going from bad to worse to even more worse. With such big prizes or busy events like the frenzy's or epics or weekends you seriously would think as a popular and well rated site, they could afford to keep a member of the technical team on over night. Or at least until after midnight or during . It's not a big ask is it, with all the ways possible for them to remotely administer it too it's just a joke really harms the brand Vs, we all here hoping to God you sort it out, but instead of getting your main right, your busy rebranding on mrvegas and not hiring enough staff that can fix things when they are down.. it's all good apologizing, and very sorry for inconvenience blah blah blah.. but I'm sure I can speak for everyone it affects, it takes the p1@ss!!
If I did this to a customer in my shop id end up getting my ass whopped or shut down for false advertising.
In a nutshell Vs, just fix it, your excuses are getting boring , nearly as boring as me waiting around for my prizes
Anyway rant over ... And breathe lol

 

[miksaxxx]

I get over 3800 points in battle .. But there seems 1800 players vanished, from list and i am one of them ....

 

[bas3addict]

I have no doubt whatever glitches are present, they will get sorted I have full faith in that my issue is 1 these things shouldn't happen in the first place and 2 there should be a qualified member of staff who is able to sort it out .. instead they only have ppl to sort it out Monday-friday 9am-5pm...
And even with those working hours it still took them 3 days to issue out them play n go spins from the other day/night. So I'm not really that confident that even they are know what they are doing/ working effectively !! lol.
Also It's us having to ask them instead of them updating us, most ppl would be alright if they didn't get blown off by support , which I may add isn't Thier fault they can't do anything.
And many other sites im not gonna mention as it don't realate to Vs, not only are their tech teams and front line support understand and knowledgeable and honest.. if they make mistakes u get an apology email and often a freebie on top..

 

[bas3addict]

I get over 3800 points in battle .. But there seems 1800 players vanished, from list and i am one of them ....

Yeh I've just looked I'm missing too. And the top winners have scores lower than mine was... What an epic f#@k up Vs lol
# position #0
Fail

 

[bas3addict]

Get those test battles on again I'm sooo board

 

[LLJ]

With such big prizes or busy events like the frenzy's or epics or weekends you seriously would think as a popular and well rated site, they could afford to keep a member of the technical team on over night. Or at least until after midnight or during . It's not a big ask is it,

It isn't even an ask - it's what VS should be doing without being prompted. You can't have highly promoted "events" such as a paid battle only for the results to disappear and people be left without their winnings for an unknown period of time with no comms from VS.

Won't be depositing there again until they buck their ideas up.

 

[Team.Videoslots]

Hi all, and thank you for your messages.

We are aware of the issues with Tuesday Madness prizes last night and our tech team are currently investigating it.

We apologize for the inconvenience.

Kind regards,
Team Videoslots

 

[LLJ]

Hi all, and thank you for your messages.

We are aware of the issues with Tuesday Madness prizes last night and our tech team are currently investigating it.

We apologize for the inconvenience.

Kind regards,
Team Videoslots

1. Thank you - but way too late - there are 600 players who've not received their winnings and no doubt countless others wondering whether they've won something or not.

2. This has been going on for some time and "under investigation" isn't really good enough at this point - what is the problem and what is being done to fix it - when can we expect this to be sorted?

3. Why is this waiting until "business hours" for a response/resolution - VS know of the fault and seem to have the ability to manually resolve/work-around - why are paying customers having to wait for it to be convenient for VS to resolves its issues?

Personally I'm pretty unhappy with the generic, late comms and lack of consideration shown to players with this.

 

[Team.Videoslots]

1. Thank you - but way too late - there are 600 players who've not received their winnings and no doubt countless others wondering whether they've won something or not.

2. This has been going on for some time and "under investigation" isn't really good enough at this point - what is the problem and what is being done to fix it - when can we expect this to be sorted?

3. Why is this waiting until "business hours" for a response/resolution - VS know of the fault and seem to have the ability to manually resolve/work-around - why are paying customers having to wait for it to be convenient for VS to resolves its issues?

Personally I'm pretty unhappy with the generic, late comms and lack of consideration shown to players with this.

Hi @LLJ and thank you for the quick reply.

The battle reported from last night is currently being checked by our dev team who will go in and manually add any missing rewards for the affected players. Any players that have not received what they are due will receive their reward, not to worry.

Meanwhile, what caused it is still being investigated, and I'm afraid we don't know anymore at this moment- but I will keep you updated if anything changes.

We want to be able to offer you an immediate resolution to any kind of issue that is reported, but this kind of issue needs to be checked for root cause by devs + manually checked and adjusted, which can take some time. The players in battles last week that were affected all received their prizes shortly after - some on the same day even.

As always, we greatly appreciate you guys sending us your thoughts and suggestions on how to improve and your patience.

Please know we are working on this with priority, and we will be sure to update you as soon as we know more.

Kind regards,
Team Videoslots

 

[LLJ]

Hi @LLJ and thank you for the quick reply.

The battle reported from last night is currently being checked by our dev team who will go in and manually add any missing rewards for the affected players. Any players that have not received what they are due will receive their reward, not to worry.

Meanwhile, what caused it is still being investigated, and I'm afraid we don't know anymore at this moment- but I will keep you updated if anything changes.

We want to be able to offer you an immediate resolution to any kind of issue that is reported, but this kind of issue needs to be checked for root cause by devs + manually checked and adjusted, which can take some time. The players in battles last week that were affected all received their prizes shortly after - some on the same day even.

As always, we greatly appreciate you guys sending us your thoughts and suggestions on how to improve and your patience.

Please know we are working on this with priority, and we will be sure to update you as soon as we know more.

Kind regards,
Team Videoslots

Thank you

 

[bas3addict]

Im with LLJ, why isnt there someone there (as you call "the devs" ) to solve these issues when they happen?
with a remote deslktop and many many many remote administration apps available (some are even free to save yourself some moeny lol joke)
if i was the boss id fire the lot of them , hire some decent staff and at the very least have them present for the major days i think its beginning to get to that point where as LLJ said its just excuses , it really hurts the brand and its customers when this happens as we wil all be in doubt of whether or not your team is even capable of fixing something and when they do it leave that doubt in our heads when the site just eats up the winnings after you given them ... i dunno i dont wanna go on a tangent again, i suppose i appreciate the update and info in any form, but most of us are just waiting around for our prize money.. tell those dev's chop chop get it sorted , i think if they could do it quck enough the winners of any money in this forum would all chip in a quid to help lol

 

[bas3addict]

work faster work faster!! lol, did anyone get their money yet ?

 

[LLJ]

work faster work faster!! lol, did anyone get their money yet ?

Nope.

 

[bas3addict]

Nope.

i bet we gonna have to wait days, its the first time i even placed in a tuesday battle for ages too.. and so for @teamvideoslots keeping us in the loop huh ... diabolical

 

[Kroffe]

Im not sure if i have received my Tuesday madness prize yet.
I was waiting for £0, so its hard to tell if its been added to my balance or not.

 

[bas3addict]

kroffe when i win a million i wont forget you buddy

 

[paul7388]

Inconvenient not getting prize money. Yes.

That big a deal. NO.

Pretty sure those waiting for prize money will get it within next 24 hours or so.

Got my prize money for finishing first In the 500 euro freeroll last week the next day.

 

[Kroffe]

kroffe when i win a million i wont forget you buddy

 

[bas3addict]

ok paul well done for winning a cash freeroll, i did the same once about a year and half ago ,
but if you ask me it IS a big deal. not only do we need xp to join it, we also pay a quid too... but more to the point how are we suppose to trust the platform if it keeps messing up not one not twice but so many times.. we all hanging in there for videoslots but it will reach a tipping point dont you think?

 

[bas3addict]

its hard enough to even win sometimes, and to have this problem when you finally do it really gets you down , well it does for me anyway i love a gamble on my days off i was hoping to spinning

 

[tooky]

I can see our score are back. All with 0 position.

 

[wyder33]

Not all of them with a position of 0. On this list, which by the way does not match the final result, there are two players who have 1st and 2nd place (nightfiz, Lone54). Properly it should look like this: nightfiz 3rd place, Lone54 7th place. The best thing is that they got the money. Only they got too many of them.

 

[bas3addict]

At least we know they are nearly there and working on it.. I think they might be making some progress

 

[bas3addict]

Not all of them with a position of 0. On this list, which by the way does not match the final result, there are two players who have 1st and 2nd place (nightfiz, Lone54). Properly it should look like this: nightfiz 3rd place, Lone54 7th place. The best thing is that they got the money. Only they got too many of them.

Seems like all those lost from the winner database ate getting Thier scores reshuffled in on the list in order there are alot of us with zeros

 

[bas3addict]

I dread to think how many ppl would have been overpaid lol that's costly mistake!! Might be the only way they learn a lesson lol

 

[yodamaster84]

Probs going to take them a while as I haven't been given my rewards from Saturday yet!

 

[tooky]

@Team.Videoslots any updates about tuesday battle?

 

[bas3addict]

Yeh it's nearly 7pm that's way past the dev/tech teams bed time!!lol

 

[bas3addict]

And no I still didn't receive mine yet, and your right it's gonna be like last week on the 6pm rise of Olympus and 2am sword of grail 6 am doom of dead it took them from Friday to Tuesday to sort that out lol it's like they think we got nothing better to do... Our time and effort playing means nothing to Vs it seems

 

[bas3addict]

Cummon @teamvideoslots your supposed to be our side!! You even awarded the esteemed "casinomeister accreditation" award.. I thought that was supposed to mean something here??

 

[bas3addict]

Utterly disgraceful, not a word on progress..
And as an extra kick in the balls just won 15 spins in Gonzo's gave me 0.00p what on earth is going on on Thier end??

 

[Team.Videoslots]

Hi everyone,

It’s time to unveil this week’s Mystery Fridays Battle – Power Hour.

Here are all the details:

• Date: Friday 4th February 2022
• Game Names & Times:
• 18:30 - 19:30 GMT: 10-man Battles: The Dog House Megaways (Pragmatic Play) €0.20
• 18:30 - 19:30 GMT: 10-man Battles: ZZ Top Roadside Riches (Play'n GO) €0.20
• 18:30 - 19:30 GMT: 30-man Battles: Goldilocks and the Wild Bears (Quickspin) €0.25
• 18:30 - 19:30 GMT: 30-man Battles: Legacy of Egypt (Play'n GO) €0.30
• Maximum number of players per Battle: 10 & 30
• Spins: 25 spins
• Duration per Battle: 10 minutes
• Prize Structure on 10-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins. Extra spins are wager free.
• Prize Structure on 30-man Battles: 1st-3rd Place: 6 Extra Spins, 4th-6th Place: 5 Extra spins, 7th-9th Place: 4 Extra Spins. Extra spins are wager free.
• Requirements: To be able to participate, you need to have deposited at least €20 and collected 2,500XP within the last 30 days before the start of these Battles.

You can find out more information including T&C's by clicking here.

Good luck!

Kind regards,
Team Videoslots

 

[brbns]

Thanks for the Mystery Fridays announcement, but what about Tuesday Madness prizes? There's been no news so could you give an update?

 

[bas3addict]

I agree with brbns